Search
Deals
Cruises
Get Help
Call Us

Dreams Tulum Resort & Spa

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $719 All-Inclusive
Info Customer Reviews Questions & Answers

Consider this sweet vision: you and your fam are on a secluded, sugar-white sand beach embraced by fringy palm trees. Cl ... More

Customer Rating 208 Reviews
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.1
Dining Options
 
4.1
Room Comfort
 
4.2
4.3 out of 5
"After reading some of the reviews below I was very disappointed that I was staying in this resort. I went with the attitude that oh well! I was very surprised to say the least. I am beginning to believ..." – Blondie88888
212 out of 243 (87%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.1
Dining Options
 
4.1
Room Comfort
 
4.2
4.3 out of 5
"After reading some of the reviews below I was very disappointed that I was staying in this resort. I went with the attitude that oh well! I was very surprised to say the least. I am beginning to believ..." – Blondie88888
212 out of 243 (87%) customers would recommend this product to a friend.
The beach at Tulum an evening from our porch view from balcony Balcony View Sunrise over the ocean sunset The beach at Dreams Tulum Dreams Tulum beach Portofino Restaurant Spectacular fire show Surf and turf at seaside grill Seaweed Dreams Beach A view from our lounge chairs, looking toward the water Bartending class!!! Sunset over main lobby pool balcony view view from beach inland at Tulum Garden View Dreams Tulum Dreams Tulum Stairs to the Elegant Lobby Beach at Dreams Tulum Dinner at Le Bordeaux view from seaside grill Looking back at the resort from the pool... awesome greenery beautiful beach Adults only pool by the beach Beautiful sunset
All Customer Reviews
1-4 of 208 reviews. Sort by
June 23, 2019
Did not live up to our expectations

Food was terrible and not much to do for activities


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 2
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
2.0
User Image

From: Buda, TX
Age: 25-34
Travel: 1-2 trips/year

June 22, 2019
Average in every way

Good staff, rooms clean, beaches average. Pools very small. Quality of food is low, selection average.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
4.0
User Image

From: Bridgeport, WV
Age: 35-44
Travel: 1-2 trips/year

April 28, 2019
Could have been better

The all inclusive aspect was very appealing, but the service and accommodations were inconsistent. The room was comfortable, but in need of updating. The bathroom smelled moldy and the toilet was unreliable. I had to fix it myself 2 times to get it to flush. The phone in our room was broken: none of the quick dial buttons to the front desk, room service, etc. worked, and the message light was broken which caused us to miss an important message (more on that later). And the screen door to our balcony was also broken. We had prearranged for special room accommodations for our wedding anniversary (wine and treats upon arrival, romantic turndown in the evening, breakfast in bed) but it took 3 days and repeated visits to the concierge for them to deliver the services we were promised. It felt like we had to beg for these services which took the fun out of it. The most disappointing thing about our stay was the food. Across the board, the restaurants were all disappointing. Sure there was plenty of it, but the quality was inferior. At each restaurant we felt like we were eating buffet quality food. The highlights were the pools and the service from staff. Everyone was extremely friendly and helpful. The staff were truly exceptional. The beach was a big disappointment because of excessive seaweed, but I know that this was beyond the control of the resort. But as a result, we never swam in the ocean. Honestly, I might be inclined to give this resort another chance, in the hope that we would get a better maintained room next time, and with much lowered expectations for the food. One last complaint: we prepaid for roundtrip transportation from the airport, but our 11:30am pickup from the resort was changed to 10:45am without anyone informing us, so we missed the van and had to pay out of pocket for a taxi to the airport. Amstar told us they left a phone message in our room about he changed pick-up time, but because our phone was broken, we were never aware of the message.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
User Image

From: Los Angeles
Age: 55-64
Travel: 3-6 trips/year

April 25, 2019
Was a great vacation! but if I'm honest...

Resort was good, but I have to say my bar is high due to our Punta Cana trip to Majestic Colonial. My perspectives, not a complaint list, but an honest comparison… • Kids camp did not compare. Majestic has so much more to offer with 3 different age orientated water areas and engaging staff that did so much more with the kids. Dreams was limited to 1 small water area more for little kids and only open during certain times and the leaders tried to get all the kids to do structured activities at the same time so they didn’t feel free or got frustrated they couldn’t do what they wanted. Kids only went once. • Beach didn’t compare. Water was warm and blue further out, but sand was full of seaweed and rocks. Too shallow to snorkel and see fish. At Majestic, you can float 15 feet off the shore and see coral and fish. • Restaurants/food was good, but all seemed small. Didn’t need reservations but then waited to be seated all the time. Kept running out of cups at Buffet so had to wait around. Majestic had bigger restaurants with better views and more food options. Plus I didn’t like being pushed to spend more money to upgrade to bottle service for wine. Didn’t even realize I could have gotten the house wine for free the 1st few nights. Just seemed like they were always trying to sell you something to either get access to something or for service. I did reserve the Hibachi table for my wife’s birthday but we couldn’t make the 6pm reservation and was able to get a 7:30 spot by buying a $100 bottle of wine. Was worth it! All the drinks were pretty watered down and I got into trouble when deciding to just do Tequila shots. Ouch. My bad. Even beer cans were all 3.2 beer. Really enjoyed a good beer on our layover on the way home. • Pools were good, but crowded. They only had 2 and they were close to each other so everyone seemed to come to our little area. Majestic has a long pool along the length of the resort so everyone just goes near their room. Seemed more spread out. • Landscaping/grounds, All was clean, but Majestic had better landscaping with a more tropical feel. Dreams had more convenient smoking areas which aligns well with their cigar selling efforts but exposed the rest of us to it too unfortunately. • Rooms were similar. Very comfy. Clean, and good service. TV was all in Spanish so we didn’t use it. Kids just watched stuff on their devices. Great WIFI through out resort and you didn’t need to keep logging in to something. Just connected and worked. I really liked the mini bar in Majestic, which had a bottle of Vodka and Rum with mixers in the room. Great for when you got to wait on the kids. Dreams only had some soda, water and mini coronas which were stronger than the beers at the bars by the way. Again, we still loved it and it was a dream vacation for sure. Total +'s were... + Nice to get out of Cancun crowdedness and resort is isolated in jungle + easy access to Tulum for day tripping or the Coba Mayan Ruins and Xel Ha water park which were excellent!


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
User Image

From: Northern NJ
Age: 35-44
Travel: 1-2 trips/year

Room Information

Dreams Tulum Resort & Spa features 432 guest rooms and junior suites, with ocean or garden views, daily refreshed mini-bar and 24-hour room service. Other amenities include air-conditioning, a ceiling fan, satellite TV, CD/DVD player, in-room safe, coffee maker, hair dryer, iron and ironing board, and private balcony or terrace with hammock.

Room Details

Deluxe Garden View Room
Hotel/Studio Unit Details

Deluxe Junior Suite Garden View
Hotel/Studio Unit Details

Deluxe Garden View (Adults-Only)
Hotel/Studio Unit Details

Deluxe Ocean View Room
Hotel/Studio Unit Details

Deluxe Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Deluxe Garden Swimout
Hotel/Studio Unit Details

Preferred Club Deluxe Garden Swimout (Adults-Only)
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite
Hotel/Studio Unit Details

Deal of the Day Room - ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Upon arrival, the festive champagne and cool towels. Not too shabby.

The resort sits on a bluff overlooking the Caribbean - dramatic blue hue views.

Beach and pool Bali beds for your Bliss Binge.

Explorer's club (kids 3-12) that is Maya-themed with a splash fountain, climbing wall & more.

Red Cross certified staff supervise the aforementioned club. A relief, right?

Core Zone Teens Club - activities that channel energy (read: teen angst) of your adolescents.

Spa has three beach cabins, two jungle cabins and a holistic cabin.

Private Vichy and Swiss shower and hydrotherapy room, for starters. More awaits.

Purification with a Temazcal sweat lodge, then cold-plunge. You'll be changed.

You can do yoga on the beach. Strike a pose.

 

What We'd Change

Dreams Tulum Resort & Spa is a bit of a trek from the airport. But it's worth the trip; and once you get here, you'll never want to leave!

 

Why You Should Go

It's 80 minutes from the airport - once you're here you won't want to leave.

Mayan ruins, Tulum and Xel-Ha, are just 30 minutes away.

Tulum is the home to the world's second largest barrier reef. Take the plunge.

Upgrade to the Preferred Club, get better rooms, personalized check-in and more.

On-site dive shop for scuba, snorkel and fishing. Jump in.

Complimentary green fees at Riviera Maya Golf Club through Dec. 23, 2017.

Spanish-style chapel providing couples with Catholic ceremonies, if desired.

Check out eco-adventure at Xel-Ha - a journey through dramatic lagoons & caves.

Tours of Cenotes - underground rivers or lakes are just five minutes away.

It was the location for ABC's "Bachelor in Paradise."

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • 24 Hour Front Desk
  • Safe Deposit Box
  • Dance Classes
  • Beach Parties
  • Medical Services ($)
  • Ping Pong
  • Non-Smoking Rooms (on request)
  • Shuffleboard
  • 9 Restaurants
  • 7 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • ATM/Banking
  • Table Soccer
  • Elevators
  • Climbing Wall
  • Yoga
  • Handicap Room Available
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Aqua Aerobics
  • Wireless Internet
  • DVD/CD Player
  • Free Parking
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Honeymoon Packages
  • Euro-bungee
  • Ocean Trampoline
  • Fishing ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Historical Site(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Dreams Tulum Resort & Spa

Riviera Maya Km 234

+52 98 48 71 3333

Hotel Description

Dreams Tulum Resort & Spa: Discover Mayan History. Make Some of Your Own.

Consider this sweet vision: you and your fam are on a secluded, sugar-white sand beach embraced by fringy palm trees. Classic Mexican Colonial architecture is on one side and the aquamarine Caribbean is on the other. Your kids set off on a treasure hunt (supervised, of course) while you sort through the many gems at the spa you can melt into. A day trip to the Mayan ruins sounds good for taking in some history, but making family beach history here just might be even better.

Your dream vacation package is waiting.

Dreams Tulum Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams, Now and Sunscape.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

An epic smorgasbord you'll never tire of: Mexican (of course), French (candlelight din din), Asian, Mediterranean/Italian, American continental grill, international buffet, grill by the beach, and the sweet ender, the CoCo Cafe for an espresso and dessert. (Gluten-free options available, too). Come 'n get it. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Portofino
Type: Mediterranean
Hours: Daily, 6pm-10:30pm.
Description: Non-smoking, a la carte restaurant featuring Mediterranean and Italian cuisine.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Bordeaux
Type: French
Hours: Daily, 6pm-10:30pm
Description: A la carte French dining in a romantic setting. Adult only.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Himitsu
Type: Asian
Hours: Daily, 6pm-10:30pm
Description: Non-smoking, a la carte restaurant specializing in Asian cuisine. Two Teppanyaki tables available with a reservation. Up to 10 people per table. Three seating times starting at 6:00 p.m.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-5pm.
Description: Beachside a la carte restaurant offering burgers and hot dogs.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Gohan Restaurant
Type: Japanese
Hours: Daily, 6pm-10:30pm
Description: Non-smoking a la carte sushi and other Japanese delicacies.
Dress code: Casual elegance. No sleeveless shirts or flip flops. Long pants are required for men.

Seaside Grill Restaurant
Type: Casual
Hours: Lunch- daily, noon-3pm; Dinner- daily, 5pm-10:30pm
Description: A la carte restaurant, located directly on the beach, offering light snacks to full meals during the day and an a la carte steakhouse menu in the evening.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

World Cafe
Type: Buffet
Hours: Breakfast- daily, 7am-11am; Lunch- daily, noon-3pm; Dinner- daily, 5pm-10:30pm
Description: International buffet, with continental and Mexican cuisine and a variety of international specialty items and classics. Special Kid's Corner buffet.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

El Patio
Type: Mexican
Hours: Breakfast- daily, 8am- 11:30am; Dinner- daily, 5pm-10:30pm
Description: A la carte Mexican cuisine offering everything from light snacks to full meals during the day, and a la carte specializing in Mexican in the evening.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Coco Cafe
Type: Snacks
Hours: Daily, 7am-11pm
Description: Premium coffee and deli snacks in a casual and relaxed atmosphere.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Sip, Savor & See
The Sip, Savor & See package is now available at Dreams Tulum Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Riviera Cancun Resort & Spa, Dreams Puerto Aventuras Resort & Spa, Dreams Cancun Resort & Spa, Now Jade Riviera Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

So many places for cocktail goodness. Seven bars in total: swim-up, beach, sports, lobby and evening. For healthy stuff, hit the smoothie & spa bars. Keep the liquids flowing, folks.

The Rendezvous
Drinks, tropical drinks and wait service. Daily, 10am-1am.

Manatees Bar
Swim-up bar offers tropical drinks and wait service. Daily, 10am-10:30pm.

Sugar Reef Bar
Pool deck bar. Daily, 10am-1am.

The Lounge Bar
offering a variety of drinks before or after dinner. Daily, 10:30pm-1am.

Revive Bar
Enjoy cool drinks while relaxing at the spa. Open 9am-8pm.

Smoothie Bar
Enjoy cool drinks while relaxing at the spa. Open 10:30am-4pm.

Sky Sports and Cinema Bar
Enjoy drinks and your favorite sports on LED HD televisions. Open 10am-midnight.



BEACHES AND POOLS

Hunker down on a secluded stretch of sugar-white sand with jaw-dropping views of teal. For non-sandy fun, there are two epic pools for all guests to enjoy and two additional Preferred Club-only swim-out pools. There's also a fun splash park for the kiddos near the Explorer's Club. Some pools are even heated from December to March, when the temps are a little cooler! It's always sunny fun 'til you drop.


SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Hobie Cats
  • Kayaking
  • Catamaran sailing
  • Diving lessons in the pool
  • Ocean trampoline
  • Water aerobics
  • Water polo

Available for an additional charge:

  • Scuba diving
  • Snorkeling
  • Deep-sea fishing

Land

  • Fitness center
  • Yoga on the beach
  • Climbing wall
  • Dance lessons
  • Euro-bungee
  • Beach volleyball
  • Bocce-ball
  • Beach Olympics
  • Beach soccer

Golf
Dreams Tulum Resort & Spa guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya golf course. Please see Additional Information below for more details.



INTERNET

Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!

SPA SERVICES

The Dreams Spa by Pevonia offers wellness treatments for guests. Features include:
  • Spa Pantry - see below
  • Hydrotherapy and indigenous treatments
  • Vichy and Swiss showers
  • Jacuzzi
  • Relaxation lounge
  • Saunas
  • Temazcal
  • Steam rooms
  • Manicures and pedicures
  • Facials
  • Full-service beauty salon
  • Teens and children's menu

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.

Spa Pantry
At the Spa Pantry, guests can make their own spa products from the local plants and herbs with a knowledgeable spa staff member - then take it back to a jungle cabin for a relaxing treatment.



WEDDING/HONEYMOON

The resort offers a variety of wedding packages that will make your dream wedding a reality. There is a wedding chapel on site and a wedding coordinator on staff. Guests can also customize their wedding by choosing from a variety of options for the ceremony, the catering, live entertainment and other extras. The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties. Please contact the resort directly for more information.



CHILD CARE

The Explorer's Club entertains children from ages 3-12, with a comprehensive activity menu based on science, nature and exploration as part of the resort's Unlimited-Luxury® package. When the children enter the club, pagers are provided for instant communication with parents, should it be needed. Daily, 9am-9pm.

The Core Zone is open to teens ages 13-17. The teen zone includes: snack bar, plasma TVs with a wide variety of DVDs, Xbox One and PlayStation 3, Foosball table and daily activities Daily, 10am-9pm.



SMALL DOGS WELCOME

For a $65 fee at all Dreams Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Dreams Tulum Resort & Spa is located five minutes from Tulum, 30 minutes from Playa del Carmen and a 75-minute drive south of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: 12 noon.
A valid credit card may be required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room category you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Deluxe Garden View Room
- or -
Choose a Vacation Package
and Save More!
More
5 days, 4 nights
Travel Dates 8/18 - 10/12
Starting at $719 was $2899
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
More
4 days, 3 nights
Travel Dates 7/18 - 8/17
Starting at $759 was $1519
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
More
5 days, 4 nights
Travel Dates 10/13 - 12/22
Starting at $819 was $2919
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
More
6 days, 5 nights
Travel Dates 1/5 - 4/3
Starting at $1249 was $2609
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 2am EST

All Mexico - Riviera Maya Resorts