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Dreams Tulum Resort & Spa

Mexico - Riviera Maya

Our Rating
1-833-870-6171
3 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers

Consider this sweet vision: you and your fam are on a secluded, sugar-white sand beach embraced by fringy palm trees. Cl ... More

Customer Rating 193 Reviews
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.1
Dining Options
 
4.1
Room Comfort
 
4.3
4.4 out of 5
"After reading some of the reviews below I was very disappointed that I was staying in this resort. I went with the attitude that oh well! I was very surprised to say the least. I am beginning to believ..." – Blondie88888
200 out of 228 (88%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.1
Dining Options
 
4.1
Room Comfort
 
4.3
4.4 out of 5
"After reading some of the reviews below I was very disappointed that I was staying in this resort. I went with the attitude that oh well! I was very surprised to say the least. I am beginning to believ..." – Blondie88888
200 out of 228 (88%) customers would recommend this product to a friend.
The beach at Tulum an evening from our porch view from balcony Balcony View Sunrise over the ocean sunset The beach at Dreams Tulum Dreams Tulum beach Portofino Restaurant Surf and turf at seaside grill Seaweed Dreams Beach A view from our lounge chairs, looking toward the water Bartending class!!! Sunset over main lobby pool balcony view view from beach inland at Tulum Garden View Dreams Tulum Dreams Tulum Stairs to the Elegant Lobby Beach at Dreams Tulum Dinner at Le Bordeaux view from seaside grill Looking back at the resort from the pool... awesome greenery beautiful beach Adults only pool by the beach Beautiful sunset
All Customer Reviews
1-4 of 193 reviews. Sort by
October 25, 2018
Falsely Advertised

I stayed at Dreams Tulum from October 18-23 for a friends wedding. I paid an additional $400 for Adults Only. Upon arrival, many of us found out there was no adults only. No adult beach, pool, or restaurants. Many of us were upset as we would not have paid the additional had we known. I usually stay at Melia and have never had this problem and they are more than accomodating. Not only was there no adults only, but when some of my friends decided to dance at the pool with their husbands we were told it wasn’t allowed and to stop because it was a family place. There were about 50 of us there for a wedding so you’d think we’d be able to have fun and let our hair down. The food was the worst! The buffet was unappetizing. They had an Italian, Mexican, and hibachi restaurant. We were told we didn’t need a reservation by certain individuals and then once we arrived, we were told that we did. There was so much miscommunication. I never saw 1 taco or tortilla the whole time I was there so for me that was disappointing. The rooms were nice and standard. The staff was pleasant. Our group made the most of our trip, but most of us agree we will not be back to visit this resort. Use your money on a truly Adults Only All Inclusive!


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Overall Rating: 3
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Spring, TX
Age: 25-34
Travel: 1-2 trips/year

October 23, 2018
A Very Relaxing Vacation

I thought the hotel and the staff were the highlight of this stay. Our room was near the elevator, which I don't recommend, because there is a lot of noise until all hours of the evening. The food was great in all of the restaurants, and if we were stil hungry, we'd just move on to the buffet. All in all, we had a great time.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: AZ
Age: 55-64
Travel: 1-2 trips/year

August 30, 2018
Nothing like the pictures Terrible

Not happy at all , food was the same everyday, not enough chairs at pool , pool was dirty water was foggy , pool looked nothing like pictures, sewed was all over , staff did not help when requested something,no ac in room , refrigerator did not work , we were not happy at all me and my family ! When tried to complain t front desk got nothing resolved!! Very disappointed


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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: New Jersey
Age: 35-44
Travel: 3-6 trips/year

July 9, 2018
Will not return

Just returned from 8 nights with family (3 rooms) at Dreams Tulum. The food: The food was amazing EVERY SINGLE meal. We did not eat at the pool restaurant because of the bad reviews, instead the Mexican restaurant by the blue pool let you take food to the pool. It was really, really good. In the World Cafe, my husband was rudely sent away since he had on a tank top. This is fine and a rule we weren't aware of, but when a girl is walking around in a bikini, it makes you wonder where these rules came from. We ate at one of the fancier restaurant where my husband needed pants, but a toddler could scream from table to table and that was acceptable. The beach. Seaweed and more seaweed and it stunk. I had to deal with it to get to the dive shop and get on the boat. The kids. If you have kids, this is the place for you. You cannot escape them except when you pay extra for an adult section room. The pool was obnoxious. No peaceful meals etc. I was told that there was some separation at the pools. This is 100% not the case. The diving: The diving and the dive shop were amazing. I can't say enough nice things and it was the saving grace. The staff: No complaints here, everyone was friendly and very helpful! We had constant service at the pool (thank god, because there isn't enough beer in the world to drown out the sound of the screaming kids). The room: Both other couples moved rooms - they can speak for themselves on those reasons. Our room was in the adults section. It was fine. The bed was comfortable, the shower was hot and the A/C was cold. Nice little patio. Getting things stocked was a daily challenge. We finally took a small cooler to the bar and stocked the fridge ourselves. They never ever left towels. We had to take them from the cleaning cart and hide them. Nothing like coming in after a day of diving to find you can't even shower because they cleaned your room and didn't bother to give you towels. This is so fixable! UGH. The spa: We had a wonderful massage by Nestor and Ana. We were lead out on this wooden walk way to a glass room in a jungle. Heaven! Then guess what? Yep, screaming kids. When we booked this resort, we thought a 17 year old was coming with us and so we didn't go adult only. This resort was recommended by Cheap Caribbean as a place that had some separation, so I'm upset that no it absolutely did not. So, if you have kids, it may be a great place for you. If you don't, steer clear there are way better places to be.


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Overall Rating: 1
Value
 
1.0
Service
 
5.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Austin, TX
Age: 45-54
Travel: 3-6 trips/year

Room Information

Dreams Tulum Resort & Spa features 432 guest rooms and junior suites, with ocean or garden views, daily refreshed mini-bar and 24-hour room service. Other amenities include air-conditioning, a ceiling fan, satellite TV, CD/DVD player, in-room safe, coffee maker, hair dryer, iron and ironing board, and private balcony or terrace with hammock.

Room Details

Deluxe Garden View Room
Hotel/Studio Unit Details

Deluxe Junior Suite Garden View
Hotel/Studio Unit Details

Deluxe Garden View (Adults-Only)
Hotel/Studio Unit Details

Deluxe Ocean View Room
Hotel/Studio Unit Details

Deluxe Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Deluxe Garden Swimout
Hotel/Studio Unit Details

Preferred Club Deluxe Garden Swimout (Adults-Only)
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite
Hotel/Studio Unit Details

Deluxe Garden View Room - November Sale (5)
Hotel/Studio Unit Details

Deluxe Garden View Room - November Sale (6)
Hotel/Studio Unit Details

Deluxe Garden View Room - November Sale (7)
Hotel/Studio Unit Details

Deal of the Day Room - ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Upon arrival, the festive champagne and cool towels. Not too shabby.

The resort sits on a bluff overlooking the Caribbean - dramatic blue hue views.

Beach and pool Bali beds for your Bliss Binge.

Explorer's club (kids 3-12) that is Maya-themed with a splash fountain, climbing wall & more.

Red Cross certified staff supervise the aforementioned club. A relief, right?

Core Zone Teens Club - activities that channel energy (read: teen angst) of your adolescents.

Spa has three beach cabins, two jungle cabins and a holistic cabin.

Private Vichy and Swiss shower and hydrotherapy room, for starters. More awaits.

Purification with a Temazcal sweat lodge, then cold-plunge. You'll be changed.

You can do yoga on the beach. Strike a pose.

 

What We'd Change

Dreams Tulum Resort & Spa is a bit of a trek from the airport. But it's worth the trip; and once you get here, you'll never want to leave!

 

Why You Should Go

It's 80 minutes from the airport - once you're here you won't want to leave.

Mayan ruins, Tulum and Xel-Ha, are just 30 minutes away.

Tulum is the home to the world's second largest barrier reef. Take the plunge.

Upgrade to the Preferred Club, get better rooms, personalized check-in and more.

On-site dive shop for scuba, snorkel and fishing. Jump in.

Complimentary green fees at Riviera Maya Golf Club through Dec. 23, 2017.

Spanish-style chapel providing couples with Catholic ceremonies, if desired.

Check out eco-adventure at Xel-Ha - a journey through dramatic lagoons & caves.

Tours of Cenotes - underground rivers or lakes are just five minutes away.

It was the location for ABC's "Bachelor in Paradise."

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • 24 Hour Front Desk
  • Safe Deposit Box
  • Dance Classes
  • Beach Parties
  • Medical Services ($)
  • Ping Pong
  • Non-Smoking Rooms (on request)
  • Shuffleboard
  • 9 Restaurants
  • 7 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • ATM/Banking
  • Table Soccer
  • Elevators
  • Climbing Wall
  • Yoga
  • Handicap Room Available
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Aqua Aerobics
  • Wireless Internet
  • DVD/CD Player
  • Free Parking
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Honeymoon Packages
  • Euro-bungee
  • Ocean Trampoline
  • Fishing ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Historical Site(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Parasailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Dreams Tulum Resort & Spa

Riviera Maya Km 234

+52 98 48 71 3333

Hotel Description

Dreams Tulum Resort & Spa: Discover Mayan History. Make Some of Your Own.

Consider this sweet vision: you and your fam are on a secluded, sugar-white sand beach embraced by fringy palm trees. Classic Mexican Colonial architecture is on one side and the aquamarine Caribbean is on the other. Your kids set off on a treasure hunt (supervised, of course) while you sort through the many gems at the spa you can melt into. A day trip to the Mayan ruins sounds good for taking in some history, but making family beach history here just might be even better.

Your dream vacation package is waiting.

Dreams Tulum Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams, Now and Sunscape.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

An epic smorgasbord you'll never tire of: Mexican (of course), French (candlelight din din), Asian, Mediterranean/Italian, American continental grill, international buffet, grill by the beach, and the sweet ender, the CoCo Cafe for an espresso and dessert. (Gluten-free options available, too). Come 'n get it. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Portofino
Type: Mediterranean
Hours: Daily, 5pm-10:30pm.
Description: Non-smoking, a la carte restaurant featuring Mediterranean and Italian cuisine.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Bordeaux
Type: French
Hours: Daily, 5pm-10:30pm
Description: A la carte French dining in a romantic setting. Adult only.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Himitsu
Type: Asian
Hours: Daily, 6pm-10:30pm
Description: Non-smoking, a la carte restaurant specializing in Asian cuisine. Two Teppanyaki tables available with a reservation. Up to 10 people per table. Three seating times starting at 6:00 p.m.
Dress code: Elegant casual. No sleeveless shirts or flip flops. Long pants are required for men.

Barefoot Grill
Type: Grill
Hours: Daily, 11am-5pm.
Description: Beachside a la carte restaurant offering burgers and hot dogs.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Gohan Restaurant
Type: Japanese
Hours: Daily, 5pm-10:30pm
Description: Non-smoking a la carte sushi and other Japanese delicacies.
Dress code: Casual elegance. No sleeveless shirts or flip flops. Long pants are required for men.

Seaside Grill Restaurant
Type: Casual
Hours: Breakfast- daily, 7am-11am; Lunch- daily, noon-3pm; Dinner- daily, 5pm-10:30pm
Description: A la carte restaurant, located directly on the beach, offering light snacks to full meals during the day and an a la carte steakhouse menu in the evening.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

World Cafe
Type: Buffet
Hours: Breakfast- daily, 7am-11am; Lunch- daily, noon-3pm; Dinner- daily, 5pm-10:30pm
Description: International buffet, with continental and Mexican cuisine and a variety of international specialty items and classics. Special Kid's Corner buffet.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

El Patio
Type: Mexican
Hours: Lunch- daily, noon-3pm; Dinner- daily, 5pm-10:30pm
Description: A la carte Mexican cuisine offering everything from light snacks to full meals during the day, and a la carte specializing in Mexican in the evening.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Coco Cafe
Type: Snacks
Hours: Daily, 7am-11pm
Description: Premium coffee and deli snacks in a casual and relaxed atmosphere.
Dress code: Casual. Women must wear bathing suit wrap or cover up.

Sip, Savor & See
The Sip, Savor & See package is now available at Dreams Tulum Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Riviera Cancun Resort & Spa, Dreams Puerto Aventuras Resort & Spa, Dreams Cancun Resort & Spa, Now Jade Riviera Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

So many places for cocktail goodness. Seven bars in total: swim-up, beach, sports, lobby and evening. For healthy stuff, hit the smoothie & spa bars. Keep the liquids flowing, folks.

The Rendezvous
Drinks, tropical drinks and wait service. Daily, 10am-1am.

Manatees Bar
Swim-up bar offers tropical drinks and wait service. Daily, 10am-10:30pm.

Sugar Reef Bar
Pool deck bar. Daily, 10am-1am.

The Lounge Bar
offering a variety of drinks before or after dinner. Daily, 10:30pm-1am.

Revive Bar
Enjoy cool drinks while relaxing at the spa. Open 9am-8pm.

Smoothie Bar
Enjoy cool drinks while relaxing at the spa. Open 10:30am-4pm.

Sky Sports and Cinema Bar
Enjoy drinks and your favorite sports on LED HD televisions. Open 10am-midnight.



BEACHES AND POOLS

Hunker down on a secluded stretch of sugar-white sand with jaw-dropping views of teal. For non-sandy fun, there are two epic pools for all guests to enjoy and two additional Preferred Club-only swim-out pools. There's also a fun splash park for the kiddos near the Explorer's Club. Some pools are even heated from December to March, when the temps are a little cooler! It's always sunny fun 'til you drop.


SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Hobie Cats
  • Kayaking
  • Catamaran sailing
  • Diving lessons in the pool
  • Ocean trampoline
  • Water aerobics
  • Water polo

Available for an additional charge:

  • Scuba diving
  • Snorkeling
  • Deep-sea fishing

Land

  • Fitness center
  • Yoga on the beach
  • Climbing wall
  • Dance lessons
  • Euro-bungee
  • Beach volleyball
  • Bocce-ball
  • Beach Olympics
  • Beach soccer

Golf
Dreams Tulum Resort & Spa guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya golf course. Please see Additional Information below for more details.



INTERNET

Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!

SPA SERVICES

The Dreams Spa by Pevonia offers wellness treatments for guests. Features include:
  • Spa Pantry - see below
  • Hydrotherapy and indigenous treatments
  • Vichy and Swiss showers
  • Jacuzzi
  • Relaxation lounge
  • Saunas
  • Temazcal
  • Steam rooms
  • Manicures and pedicures
  • Facials
  • Full-service beauty salon
  • Teens and children's menu

Traditional Temazcal Spa Ceremony - Included with your stay.
The Temazcal ceremony is led by an Intercessor, or healer, and is one hour long. The ritual will begin with a blessing from the Intercessor, and one by one, guests will enter the Temazcal structure, sitting in a circle for the healing ceremony. The shelter will be filled with hot stones and the Intercessor will guide participants through the spiritual ritual, involving aromas, herbal steams, sounds and sensations.

Spa Pantry
At the Spa Pantry, guests can make their own spa products from the local plants and herbs with a knowledgeable spa staff member - then take it back to a jungle cabin for a relaxing treatment.



WEDDING/HONEYMOON

The resort offers a variety of wedding packages that will make your dream wedding a reality. There is a wedding chapel on site and a wedding coordinator on staff. Guests can also customize their wedding by choosing from a variety of options for the ceremony, the catering, live entertainment and other extras. The resort features a Shaadi South Asian Wedding Package which is inclusive of six events over three days, for up to seventy-five guests. Trained and certified South Asian Wedding Specialists further ensure the utmost attention and care is given regarding the cultures and traditions of these wedding parties. Please contact the resort directly for more information.



CHILD CARE

The Explorer's Club entertains children from ages 3-12, with a comprehensive activity menu based on science, nature and exploration as part of the resort's Unlimited-Luxury® package. When the children enter the club, pagers are provided for instant communication with parents, should it be needed. Daily, 9am-9pm.

The Core Zone is open to teens ages 13-17. The teen zone includes: snack bar, plasma TVs with a wide variety of DVDs, Xbox One and PlayStation 3, Foosball table and daily activities Daily, 10am-9pm.



SMALL DOGS WELCOME

For a $65 fee at all Dreams Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Dreams Tulum Resort & Spa is located five minutes from Tulum, 30 minutes from Playa del Carmen and a 75-minute drive south of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: 12 noon.
A valid credit card may be required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



Deal of the Day Terms and Conditions
By booking the Deal of the Day room category you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

All hours, fees, amenities, information and services are subject to change without notice.
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