What We Love

  • Experience new levels of relaxation at the private Vichy /Swiss shower and hydrotherapy room, for starters. More awaits.
  • Beachside yoga is the perfect outdoor activity for guests seeking to stay on top of their fitness during their stay. 
  • Adult guests and families can enjoy a wide variety of activities perfectly suited to all types of travelers. 

Things to Know

  • The resort is only 80 minutes from the airport.
  • Some of the region's most unique historical attractions, including Mayan ruins, Tulum and Xel-Ha, are just 30 minutes away.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 

Consider this sweet vision: you are on a secluded, sugar-white sand beach embraced by fringy palm trees. Classic Mexican Colonial architecture is on one side and the aquamarine Caribbean is on the other. Your kids set off on a treasure hunt (supervised, of course) while you sort through the many gems at the spa you can melt into. A day trip to the Mayan ruins sounds good for taking in some history, but making family beach history here just might be even better.

Your dream vacation package is waiting.

Dreams Tulum Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining
  • 24-hour room service
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too)
  • Daily maid service
  • Oodles of daytime activities, theme parties and live nightly entertainment
  • Daily refreshed, complimentary mini-bar
  • Pool and beach wait service
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams, Now and Sunscape
  • Free Wi-Fi with the Unlimited Connectivity mobile app 
Get MORE perks from your getaway to Dreams Tulum. Now through December 22, 2022, guests will get these additional perks exclusive to CheapCaribbean customers:
  • Welcome letter
  • One bottle of wine/sparkling wine, rum, or tequila
  • 25% spa discount
  • An in-room breakfast
  • Complimentary upgrade to nonstop shared transfers

Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:

  • 1-day Bali bed rental
  • 50% off a romantic dinner
Please note, not all reservations qualify for the above VIP inclusions and added values. Read all conditions here to see if you're eligible.

*Eligible upgraded room categories include all Preferred Club rooms and the Presidential Suite.


Cancun International Airport (CUN) : 68 miles
Tulum Airport : 30 miles
Cozumel International Airport : 35 miles

Property Information

Year Built: 2000
Total rooms: 432


Resort Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Current Renovations: Description: Adults only resort. Minimum check in age is 18 year round.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 10184 reviews
  • 3.0 star tripadvisor rating
    Just okay

    Not enough restaurant choices, grounds were unkept. However, service was friendly and nice, rooms were pretty and spacious and the pool bar service was great. The best experience was the Spa. It was luxurious and the service was excellent. It was a fun vacation but the resort was just okay for the money.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Good resort, great staff!

    We visited Tulum in the second week of June. Unfortunately the weather did not cooperate during our 3 days vacation. It was pouring rain! Despite that, we had a good time. All the staff worked really hard to make happy hundreds of guests during the tropical storm. They adjusted their activities. We had salsa lessons in one of the covered bars, karaoke nights, and if the rain gave us a break, the aquaerobics or volleyball were on immediately. Victor (entertainment team) made sure we were having the best possible time at the resort. Damian at the pool bar had always a smile ready to give us a piña colada even though was raining. I was not impressed by the “world cafe” buffet style. The food was blah, but the servers were alwats giving you their attention. Tthe specific cuisine restaurants were really good. No complaints there about food quality. One night the storm was so strong that the water was entering through the restaurant shutters. The staff at the Patio restaurant were very creative and managed to accommodate all the people. It was not the vacation we had in mind (plenty of sun and a nice tan line), but we do not regret our stay at the Dreams. If you visit any resort at Tulum and the weather plays a bad card, keep in mind that the staff not always lives close by. Some of them lives an hour / an hour and a half away. Tulum is a beautiful SMALL town. The staff comes from several towns around it. Be kind. They are hardworking people doing their best effort to keep you happy in the most difficult conditions as a tropical/hurricane storm.

    Jun 20, 2024
  • 2.0 star tripadvisor rating
    Worst Mexico vacay ever

    I’ve traveled to Cancun and Puerto Morales over 2 dozen times. This was my first time in Tulum and first time staying at the Dreams. We went for a wedding. They did a fantastic job with the wedding but the rest of the stay was abysmal. Rooms leaked when it rained. The bathroom ceiling collapsed in my son and daughter in laws room The staff didn’t follow through when simple requests were made. Check in process was horrible. Arrived at 11 am and our room wasn’t ready until 5 pm. And probably the worst part is on the last day, several of us developed stomach cramps and severe diarrhea. I’m home now and it’s still continuing and I am missing work because of it. I will never go back to Tulum nor stay at a Dreams ever again.

    Jun 19, 2024
  • 2.0 star tripadvisor rating
    Below my expectations

    I’ve been a UVC member for over 10 years and I generally expect the worst and hope for the best but being a member they are certain expectations I have, like not having to wait over an hour and a half pass my check in time, being upgraded (only happened once in all my time as a member) having a welcome member sash on my room door, not having an hour wait each day at the world cafe for breakfast or a 2 hour wait at restaurants because other restaurants were closed during an occasion like Father’s Day weekend, or the biggest part, missing my private transport back to the airport because my bags were picked up late from the room during check out.

    Jun 19, 2024
  • 1.0 star tripadvisor rating
    This was the worst experience I’ve had at an all-inclusive resort

    This experience was by far one of the most frustrating experiences I’ve had at an all-inclusive resort. We did our best to make the most of our experience but there was an issue every day that we were there. I am not typically a complainer but for the money spent for preferred club, it was beyond disappointing.

    Jun 19, 2024