What We Love

  • Evocative architecture and decor inspired by ancient Mayan Culture. 
  • Spacious Jr. Suites with cozy bathrobes, slippers, a furnished balcony and 24-hour room service.
  • Gluten-free, vegetarian and vegan menu options available at each of the a la carte restaurants.

Things to Know

  • The resort is only 15 minutes from the airport. 
  • Upgrade to the Preferred Club and enjoy exclusive access to the adults-only pool.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Picture the vacation of your dreams at Dreams Sapphire Riviera Cancun by AMR™ Collection. This resort’s all-inclusive, Unlimited-Luxury® amenities provide complete and utter relaxation – and it’s all taken care of for you.

Everyone can enjoy a stress-free getaway filled with all-inclusive, Unlimited-Luxury® amenities at Dreams Sapphire: drinks, food and activities are all included in the price of your stay! Tee off with complimentary green fees at Grand Coral Riviera Maya Golf Course or explore the world’s second largest coral reef just off the shores. Spend the day at Xcaret and learning about Maya history or hop on a bicycle tour for a great way to see the resort and the natural beauty around you. Want to make a splash? Enjoy the resort's new splash park, with a wading pool, mini slides, and more for kids. Three family-friendly waterslides ensure that fun is had by all.

When you want some peace and quiet, retreat to your spacious Jr. Suite and relax in cozy bathrobes and slippers on the furnished balcony. Don’t feel like dining at one of the resorts gourmet restaurants? Get your delicious cuisine delivered with 24-hour room service. At this resort, you get to live in the Now™.

Unlimited-Luxury® perks include:

  • Unlimited domestic and imported alcoholic beverages, including house wine
  • 24-hour room service food and drink
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily)
  • Rooms with a private balcony or terrace and a hydro-tub
  • All kinds of activities - climbing wall, dance lessons, a casino and more
  • Theme nights and lively outdoor entertainment
  • Sip, Savor & See with other nearby resorts
Get MORE perks from your getaway to Dreams Sapphire Riviera Cancun by AMR™ Collection. Now through December 22, 2022, guests will get these additional perks exclusive to CheapCaribbean customers:
  • Welcome letter
  • One bottle of wine/sparkling wine, rum, or tequila
  • 25% spa discount
  • An in-room breakfast
  • Complimentary upgrade to nonstop shared transfers

Guests staying in upgraded room categories* will receive the above perks, plus these luxury inclusions:

  • 15-minute Shiatzu Chair Massage
  • 20% off romantic dinners
  • 20% off wine bottles
  • 20% off exclusive wine cellar dinners

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.

*Eligible upgraded room categories include all Preferred Club rooms (minus Preferred Club ROH).


Puerto Morelos
Cancun International Airport (CUN) : 14 miles

Property Information

Last Renovation: 2019
Total rooms: 327


Resort Details


Various restaurants and bars offer guests casual or elegant dining experiences.
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The resort offers 24-hour room service, concierge, a spa and many other amenities.
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Daily activities allow guests to tee off, ride waves, work up a sweat and more!
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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13680 reviews
  • 4.0 star tripadvisor rating
    Great! Entertainment team was amazing!

    Despite being handed a bad hand of weather we made the most of a recent 5 night stay at Dreams Sapphire. The staff worked soooo hard to clean up the mess from rain and wind and the entertainment team was amazing. Mar, impressed us so much knowing our entire groups name after the first time we all met. She and the team made us feel special and engaged and had activities on hand when bouts of rain blew though. Rooms were clean and well stocked, the Hyatt Inclusive app was very helpful for live requests such as room cleaning and extra towels were fulfilled quickly. Food was great, portions were large and service was top notch. We visited the spa, which was also amazing. As mentioned the facilities themselves do feel a little dated and could use some repair but everything was clean and upkept to the best abilities. There was some construction going on but were not bothered by it. Different restaurants were closed on different nights and we were not aware of that, better communication about what is open for the week would be helpful to help plan meals.

    Jun 21, 2024
  • 5.0 star tripadvisor rating
    My dreams spa holiday

    What a beautiful hotel location was beautiful, entertainment was good food was outstanding and the staff are incredible

    Jun 20, 2024
  • 1.0 star tripadvisor rating
    This resort needs to be updated and repaired

    The glass sliding door in our room was in such poor condition that when it rained the water came in our room. My husband fell after slipping in the water.

    Jun 20, 2024
  • 4.0 star tripadvisor rating
    Couples vacation

    Overall great, food was a hit and miss for quality. On our last night and day we stayed in our room because we got sick. Not sure if it's how they wash there cups.

    Jun 20, 2024
  • 5.0 star tripadvisor rating
    Nice place to stay in summer

    Very nice place to have fun with the family. The restaurants are very tasty and there are some excellent food options. Pools are always clean and there is a spectacular view from the beach. Rooms are very spacious and comfortable, and staff is very friendly.

    Jun 19, 2024