Hotel Promotions
Non-Refundable Rate. No Cancels/No changes.

These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.

 

Applicable Dates:
Booking Dates: 14 Nov 2018 onwards;05 Sep 2023 onwards
Travel Dates: 14 Nov 2018 onwards;05 Sep 2023 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
More Perks- In-room sparkling wine breakfast, 25% spa discount, and complimentary bottle of alcohol.
Guest will receive:-

- One Standard set of amenities
- Welcome letter
- One (1) bottle of wine/sparkling wine, rum, or tequila (per room/per stay)
- 25% discount on Spa Services (one per person/per stay)
- One (1) in-room family breakfast or breakfast with sparkling wine (per room/per stay)

Additional Terms and Conditions:
Type of wine/spirit bottle provided is at hotel discretion. 
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products.
Any Spa Service or discounts that state valid per person/per stay are limited to a max of two (2) adults per room.
Discounted amenities and services cannot be combined with other discounts or special offers on property.
All amenities are subject to availability.
Additional restrictions may apply on eligible Spa Services. 
All services should be arranged with the concierge after check-in.

Blackout: Dec 21-Jan 4 each year.
Applicable Dates:
Booking Dates: 01 Jan 2026 to 31 Dec 2026
Travel Dates: 01 Jan 2026 to 30 Jun 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings discount off Suites/Premium rooms, spa services and one (1) cabana rental.
Discount is already reflected in the rates. Savings percentage and spa services vary by hotel and may not be in place for the entire travel window. One (1) discounted cabana rental per room per day. Blackout dates may apply and vary by hotel. Not combinable with any other discounted rates or promotions unless otherwise advised.
Applicable Dates:
Booking Dates: 01 Oct 2026 to 02 Nov 2026
Travel Dates: 01 Oct 2026 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Experience a higher level of luxury with Preferred Club inclusions.
All of our Preferred Club Suites offer impressive tropical view and oceanfront suites, and offer the following additional amenities: 
•Personalized check-in and checkout with concierge service 
•Preferred status and amenities 
•Private, Preferred Club Lounge and adult-only pool 
•Pool concierge & bar service 
•Select suites offer hot tub on balcony 
•Access to Cibu restaurant for breakfast 
•Pillow menu 
•Complimentary computer access in Preferred Club Lounge 
•Upgraded mini-bar and bath amenities 
•Governor Suites feature a living room and a dining area
•Slippers and bathrobes 
•49”or 55” LCD TV 
•Daily continental breakfast service in the lounge, afternoon hot and cold hors d’oeuvres and exquisite desserts & fine liquors in the lounge 

** Added value’s are not combinable with same added value’s of other promotions.
Applicable Dates:
Booking Dates: 25 Nov 2021 onwards
Travel Dates: 25 Nov 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Save up to 5% off.
Discount is already reflected in vacation price.
Blackout dates may apply.

Applicable Dates:
Booking Dates: 15 Oct 2026 to 18 Nov 2026
Travel Dates: 15 Oct 2026 to 20 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings Kids Stay Free.
Kids Stay Free Age (3-12), When sharing room with their parents.
Applicable Dates:
Booking Dates: 01 Oct 2026 to 02 Nov 2026
Travel Dates: 01 Apr 2027 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Kissed Savings up to 25% off.
Discount is already reflected in the rates.
Applicable Dates:
Booking Dates: 01 Oct 2026 to 02 Nov 2026
Travel Dates: 01 Oct 2026 to 20 Dec 2027
*Applicable promotions will display with your room selection. Some restrictions may apply.
Enjoy Unlimited-Luxury™ inclusions during your stay.

The inclusive program includes the following amenities:

  • Limitless access to gourmet à la carte dining options without reservations required
  • Unlimited international and domestic top-shelf spirits
  • Unlimited natural fruit juices and soft drinks
  • 24-hour room and concierge services
  • Pool and beach wait service
  • Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
  • Daily maid service
  • Endless daytime activities and live nightly entertainment
  • Theme parties, oceanfront bars and entertainment venues
  • No wristbands required
  • All taxes and gratuities
  • Traditional Temazcal ceremony
Important Information: Redemption information will be provided by the hotel at check-in. 
Applicable Dates:
Booking Dates: 15 Jun 2018 onwards
Travel Dates: 15 Jun 2018 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Various restaurants and bars offer guests casual or elegant dining experiences.
OnSite Dining
  • Barefoot Grill

    Enjoy casual, fresh-off-the-grill favorites just steps from the pool — ideal for barefoot afternoons in the sun, with tropical vibes and ocean breezes.

  • Barracuda

    Relax at the beach bar and indulge in some delicious cocktails while soaking in the beautiful view. Perfect for a casual day by the beach!

  • Bluewater Grill
    Serving premium cuts and seafood with views of the pool and ocean, this elegant open-air grill offers a refined
    dining experience by day, and an intimate steakhouse feel by night.
  • Bordeaux
    An intimate, adults-only escape where French fine dining meets candlelit romance. Savor delicate sauces, elegant
    pairings, and a sophisticated ambiance perfect for a memorable evening.
  • Coco Café

    The heart of the resort is for coffee lovers and night owls alike. Enjoy barista-style drinks, pastries, deli bites, and comforting snacks — from early mornings to late-night cravings.

  • El Patio
    A celebration of authentic Mexican cuisine, with bold regional flavors, refined presentations, and warm, rustic
    décor that immerses guests in a culinary journey through Mexico
  • Gohan
    Perched on the adults-only rooftop, Gohan is a stylish oceanview sushi bar serving delicate rolls, fusion flavors, and creative cocktails in a breezy, intimate setting. With just 42 seats, it’s a hidden gem for Dreams Sapphire Club & Villas guests looking for a unique, contemporary dining experience above it all.

    - Club & Villas guests only
    - Adults only (16+)
    - Dinner – Fusion cuisine a la carte
  • Himitsu
    A unique Asian dining experience featuring sushi, wok specialties, and Teppanyaki tables where chefs dazzle with
    show-cooking flair — perfect for groups and memorable evenings.
  • Portofino
    Romantic and stylish, Portofino serves the heart of Italy with handmade pastas, rich sauces, and regional wines — all in an elegant indoor-outdoor setting inspired by the Amalfi coast
  • Rendezvous
    Treat yourself to a delicious cocktail at this welcoming lobby bar—perfect for relaxing and unwinding.
  • Revive
    Savor delicious smoothies, refreshing juices, tasty salads, healthy snacks, and more at Revive Bar!
  • Scores

    • Catch the big game at this casual bar offering four spacious areas with flat screen TVs, plus a main giant screen

    • Beverage service is available from 2 p.m., and the full bar is open from 3 p.m. to closing at 1 a.m.

    • At 9 p.m., this location becomes adults-only; children are not permitted in the bar after this time

  • Seaside Grill
    A beachfront favorite with elevated ambiance, Seaside Grill offers an à la carte breakfast daily. Now only open for breakfast
  • Sky Bar
    • Rooftop bar with swim-up section
    • Exclusively for Club & Villas guests only
    • Adults only
  • Sugar Reef
    Enjoy our swim-up bar at the main pool, where you can indulge in a selection of premium brand beverages. It's the perfect spot to relax and refresh yourself! 
  • The Reef
    • Preferred Club only pool bar
    • Adults only (16+)
  • World Café

    An upscale international buffet offering a vibrant array of global cuisines, live cooking stations, and seasonal specials in a spacious, modern setting perfect for families and groups

Room Type
  • Junior Suite Tropical View King

    View - Lush tropical gardens

    Bedding - 1 King bed. 

    Occupancy limits - 2 adults, 1 child, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
    • TV
  • Junior Suite Tropical View Double

    View - Lush tropical gardens

    Bedding - 2 Double beds.

    Occupancy limits - 3 Adults, 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
    • TV
  • Preferred Club Junior Suite Tropical View King

    View - Lush tropical gardens

    Bedding - 1 King bed. 

    Occupancy limits - 2 adults, 1 child, 2 total.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Slippers
    • TV
  • Preferred Club Junior Suite Tropical View Double

    View - Lush tropical gardens

    Bedding - 2 Double beds. 

    Occupancy limits - 3 adults, 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning individually controlled in room
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Direct dial phone number
    • Hair Dryer
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • TV
  • Preferred Club Junior Suite Oceanfront Double

    Bedding - 2 Double beds.

    Occupancy limits - 3 adults, 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Junior Suite Oceanfront King

    View - Ocean Front

    Bedding - 1 King bed.

    Occupancy limits - 2 adults, 1 child, 2-total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Junior Suite Ocean Front Swim Out Double
    View - Beach Front

    Bedding - 2 Double beds.
     
    Occupancy limits - 3 Adults, 2 children, 4 total.

    Maximum of 2 children through the age of 2 stay free in existing beds with at least 2 adults. Children ages 3-12 are surcharged.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Junior Suite Ocean Front Swim Out King

    View - Beach Front

    Bedding - 1 King bed.

    Occupancy limits - 2 adults, 1 child, 2 Total.

    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Preferred Club Master Suite Ocean Front King
    View - Ocean Front

    Bedding - 1 King bed.

    Occupancy limits - 2 adults, 2 children, 3 total.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Junior Suite Ocean Front Swim Out
    Bedding: 1 King bed or 2 Queen beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total combined.
    • Air conditioning
    • Alarm clock
    • Bathroom amenities
    • Safe
    • TV
  • Club Junior Suite Ocean Front King
    Bedding: 1 King bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 2 adults, 1 children, 3 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front Double
    Bedding: 2 queen beds.

    Occupancy limits: 3 adults, 2 children's, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front Swim Out King
    Bedding: 1 King bed

    Occupancy limits: 2 adults, 1 children, 3 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front Swim Out Double
    Bedding: 2 queen beds.

    Occupancy limits: 3 adults, 2 children's, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Master Suite Ocean Front King
    Bedding: 1 King bed. 

    Occupancy limits: 3 adults, 1 child, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Master Suite Ocean Front Swim Out King
    Bedding: 1 King bed. 

    Occupancy limits: 3 adults, 1 child, 4 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Two-Story Villa
    Bedding: 1 king bed + 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 6 adults, 4 children's, 8 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Two Bedroom Family Suite Tropical View
    Bedding: 1 king bed and 2 double beds.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 4 adults, 3 children's, 6 total.
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Preferred Club Master Suite Ocean Front Swim Out King
    Bedding: 1 King bed

    Occupancy limits: 2 adults, 1 child, 3 total.
    • Air conditioning
    • Bathtub
    • Coffee/Tea Maker
    • Hair Dryer
    • Widescreen TV
    • Wireless internet connection
  • Junior Suite Tropical View
    Bedding: King bed or queen bed. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total - 4
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Club Junior Suite Ocean Front
    Bedding: King bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total 4.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Preferred Club Junior Suite Ocean Front Swim Out
    Bedding: King bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total 4.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Preferred Club Governor Suite Ocean Front King
    Bedding: 1 King bed. 

    Occupancy limit: Max Adult 2, Max Child 1, Total 3.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
  • Junior Suite Tropical View 2
    Bedding: King bed or 2 double beds. 

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limit: Max Adult 3, Max Child 2, Total 4.

    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Widescreen TV
    • Wireless Internet Access
The resort offers 24-hour room service, concierge, a spa and many other amenities.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine*
  • Babysitting*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Golf,Offsite*
  • Pool*
  • 24-hour front desk
  • 24-hour room service
  • All-inclusive meal plan
  • ATM/Cash machine*
  • Babysitting*
  • Children programs
  • Concierge desk
  • COVID test onsite
  • Golf, Offsite*
  • Pool*
  • Spa*
  • Tennis court*
  • Water sports*
On-Site Wedding Services
  • Your special day will be spectacular in our sparkling wedding space facing the sea. A brand-new indoor & outdoor wedding venue right in front of the turquoise Caribbean sea and an outdoor terrace that is capable of fitting up to 120 people, helping couples celebrate their special day in a breathtaking setting.

* Fees may apply

Daily activities allow guests to tee off, ride waves, work up a sweat and more!
On-Site Recreation
  • Beach
    Relax and unwind out on the private stretch of white sand beach.
  • Children's program, onsite

    A lot of fun awaits the little ones in our hotel! The new additions to the Explorer´s Club for children include an aquatic experience which offers slides, games and much more!

    A splash park for the kids at the Explorer’s Club, featuring a wading pool equipped with mini slides, splash toys and more.

  • Fitness center on-site *

    Air-conditioned yoga room available. Adults can take some time for themselves to enjoy our renovated fitness center featuring updated equipment, beautiful views and a new yoga room.

  • General *
    VR motorbike racing
    Cinema
  • Gym *
    A brand new gym located in front of the main pool.
  • Pickleball *
    Dreams Sapphire proudly introduces the ultimate game-changing trend:

    8 pro-grade pickleball courts where “Pickleball Hub of HIC” isn’t just a trend—it’s the premier pickleball destination with certified pros, exclusive AGV packages, and key agency partnerships.

    From our signature Annual Open and VIP clinics to dynamic social content, we aren’t just adding an amenity—we are creating an unmatched, revenue-driving destination for the ultimate pickleball experience!

    Product

    Pickleball Court Capacity | With 8 courts, Dreams Sapphire enters the top tier and every other HIC property in the region.
    Dreams Sapphire with 4 dedicated + 4 dual-use courts
    would be the ONLY HIC property capable of hosting official
    4-court pickleball tournaments.
    • 4 dedicated courts + 4 dual-use = 8 playable courts
    • Professional nets, lighting, sport-specific surface
    • Resident certified pickleball pro / clinic staff
    • Equipment loaner program + pro shop corner

    COMMERCIAL
    Every event here is more than just a tournament; it’s a marketing goldmine of pure inspiration. Our world-class facilities are designed for high-fidelity livestreaming, capturing the heartbeat of the game and broadcasting it to the world.
    • Dedicated Pickleball Package rate code in ALGV
    • Formal agreements with top pickleball agencies
    • FAM trips Q1 2026 for 3 key producers
    • ALGV 2026 official pickleball partner status

    64+ Players
    Per Full Tournament

    BRAND & CONTENT

    Dreams Sapphire, officially crowned the Pickleball Hub of HIC. As the first tournament-capable property in the Hyatt Inclusive Collection, we are the definitive choice for enthusiasts. From high-energy tournament livestreams to group-led content programs, we offer an unmatched, buzz-worthy atmosphere. When your clients demand the best Pickleball experience in your portfolio, look no further.
    Dreams Sapphire is the ultimate baseline for luxury and play.
    • Dreams Sapphire – Pickleball Hub of HIC narrative
    • Social content: reels, tournament livestreams
    • User-generated content program with groups
    • Press release: first HIC tournament-capable property

    EVENTS & PROGRAMMING
    Dreams Sapphire, officially crowned the Pickleball Hub of HIC. As the first tournament-capable property in the Hyatt Inclusive Collection, we are the definitive choice for enthusiasts. From high-energy tournament livestreams to group-led content programs, we offer an unmatched, buzz-worthy atmosphere. When your clients demand the best pickleball experience in our portfolio, look no further.
    Dreams Sapphire is the ultimate baseline for luxury and play.
    • Annual Dreams Sapphire Pickleball Open (own event)
    • Monthly weekend clinics for FIT guests and add-on
    • Corporate team-building package with courts
    • PFA / APP sanctioned event partnership
  • Pool *

    • Available pools are 4

    • Bluetooth speakers are not allowed at any pool

  • Spa *
    Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and à la carte treatments. 

    For those guests seeking a sanctuary for the senses, our Spa, offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Hot tubs and treatment rooms, a relaxation lounge, sauna, steam room and private showers are available, as well as pedicures, manicures, facials and a full-service beauty salon.
  • Tennis court *
    Offering guests tennis/tennis lessons.
  • Water activities *

    - Hobie cats
    - Catamarans
    - Sailing
    - Kayaking
    - Windsurfing
    - Water aerobics
    - Water polo
    - Snorkeling*
    - Deep sea fishing*
    - Scuba lessons in the pool *

    - Rollercoaster*

    *Additional costs may apply.

    Minimum height is 3 ft 6 inches (1.1 m) to ride the slides

Off-Site Recreation
  • Golf *

    Designed by PGA champion and golf course designer Nick Price. Hit the rolling greens in the beautiful Riviera Maya while overlooking the gorgeous Caribbean Sea.

On-Site Attraction
  • Indoor/Outdoor Activities
    - Family-friendly entertainment
    - Beach and water volleyball
    - Beach soccer
    - Ping pong
    - Board games
    - Big-screen movies on the beach
    - Theme nights
    - Yoga
    - Euro-bungee
    - Bicycle tours

* Fees may apply

Picture the vacation of your dreams at Dreams Sapphire Riviera Cancun. This resort’s all-inclusive, Unlimited-Luxury® amenities provide complete and utter relaxation – and it’s all taken care of for you.

Everyone can enjoy a stress-free getaway filled with all-inclusive, Unlimited-Luxury® amenities at Dreams Sapphire: drinks, food and activities are all included in the price of your stay! Tee off with complimentary green fees at Grand Coral Riviera Maya Golf Course or explore the world’s second largest coral reef just off the shores. Spend the day at Xcaret and learning about Maya history or hop on a bicycle tour for a great way to see the resort and the natural beauty around you. Want to make a splash? Enjoy the resort's new splash park, with a wading pool, mini slides, and more for kids. Three family-friendly waterslides ensure that fun is had by all.

When you want some peace and quiet, retreat to your spacious Jr. Suite and relax in cozy bathrobes and slippers on the furnished balcony. Don’t feel like dining at one of the resorts gourmet restaurants? Get your delicious cuisine delivered with 24-hour room service. At this resort, you get to live in the Now™.

Unlimited-Luxury® perks include:

  • Unlimited domestic and imported alcoholic beverages, including house wine
  • 24-hour room service food and drink
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily)
  • Rooms with a private balcony or terrace and a hydro-tub
  • All kinds of activities - climbing wall, dance lessons, a casino and more
  • Theme nights and lively outdoor entertainment
  • Sip, Savor & See with other nearby resorts

Woohoo! Book your beach vacay with CheapCaribbean and get MORE Perks at Dreams Sapphire Resort & Spa. Enjoy perks like free extras, upgrades and discounts you’ll only receive by booking with CheapCaribbean. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Property Information

Last Renovation: 2019
Total available rooms and suites: 568
Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos Benito Juarez, QR, 77580, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16154 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    1 week getaway

    Excellent atmosphere and very clean resort. The service from the staff was wonderful. We particularly appreciated Alberto’s restaurant service and Eric’s entertainment. The only draw back was the sargassum seaweed conditions on the beach. The water was not swimmable the entire week we were there and the resort did not provide any warning or indication of these conditions on their website.

    Oct 16, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Do your research

    Check the time of year the beach was terrible Brown water and very bad smelling seaweed. Cancun water was nice at the time of our visit Staff amazing food so so. Been to better all inclusive Staff is what made my visit not the hotel and offerings.

    Oct 16, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    wedding & resort

    I had my wedding here and everything was amazing! Michelle, our coordinator, was great and made sure everything was taken care of on the day of. It turned out so beautifully. My family and friends really enjoyed the resort. We spent all day everyday in the pool. We loved the Italian restaurant and the French restaurant!

    Oct 14, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Lovely hotel, shame about the beach.

    This is a lovely hotel and I would have given it 5 stars if it wasn't for the beach. It's not the hotels fault but it did spoil the holiday for my husband who loves to swim in the sea. The sea is unswimmable due to the amount of seaweed. We were in a sea view room which in any other resort would have been amazing, but we had to ask to change rooms, because the smell of rotten eggs from the sea weed was so pungent. It's worse if it's stormy weather. The smell did pass after a few days but that's because we had lovely sunny weather. Luckily. The hotel is nice and clean and the staff are all lovely.

    Oct 14, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Gluten friendly paradise

    The staff is incredibly friendly and accommodating. Everyone that we interacted with spoke english very well. The menu and variety was very wide. Latent free options were very well noted, and there was a large selection. Pretty much every allergen concern is addressed with very clear labeling, and the staff, including the kitchen, is very well trained in cross contamination

    Oct 14, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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