What We Love
- Evocative architecture and decor inspired by ancient Mayan Culture.
- Spacious Jr. Suites with cozy bathrobes, slippers, a furnished balcony and 24-hour room service.
- Gluten-free, vegetarian and vegan menu options available at each of the a la carte restaurants.
Things to Know
- The resort is only 15 minutes from the airport.
- Upgrade to the Preferred Club and enjoy exclusive access to the adults-only pool.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Picture the vacation of your dreams at Dreams Sapphire Riviera Cancun by AMR™ Collection. This resort’s all-inclusive, Unlimited-Luxury® amenities provide complete and utter relaxation – and it’s all taken care of for you.
Everyone can enjoy a stress-free getaway filled with all-inclusive, Unlimited-Luxury® amenities at Dreams Sapphire: drinks, food and activities are all included in the price of your stay! Tee off with complimentary green fees at Grand Coral Riviera Maya Golf Course or explore the world’s second largest coral reef just off the shores. Spend the day at Xcaret and learning about Maya history or hop on a bicycle tour for a great way to see the resort and the natural beauty around you. Want to make a splash? Enjoy the resort's new splash park, with a wading pool, mini slides, and more for kids. Three family-friendly waterslides ensure that fun is had by all.
When you want some peace and quiet, retreat to your spacious Jr. Suite and relax in cozy bathrobes and slippers on the furnished balcony. Don’t feel like dining at one of the resorts gourmet restaurants? Get your delicious cuisine delivered with 24-hour room service. At this resort, you get to live in the Now™.
Unlimited-Luxury® perks include:
- Unlimited domestic and imported alcoholic beverages, including house wine
- 24-hour room service food and drink
- In-room mini bar with beer, bottled water, soft drinks (restocked daily)
- Rooms with a private balcony or terrace and a hydro-tub
- All kinds of activities - climbing wall, dance lessons, a casino and more
- Theme nights and lively outdoor entertainment
- Sip, Savor & See with other nearby resorts
- Welcome letter
- One bottle of wine/sparkling wine, rum, or tequila
- 25% spa discount
- An in-room breakfast
- Complimentary upgrade to nonstop shared transfers
Guests staying in upgraded room categories* will receive the above perks, plus these luxury inclusions:
- 15-minute Shiatzu Chair Massage
- 20% off romantic dinners
- 20% off wine bottles
- 20% off exclusive wine cellar dinners
Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.
*Eligible upgraded room categories include all Preferred Club rooms (minus Preferred Club ROH).
Location
Puerto MorelosProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14021 reviews
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Oct 06, 2024Great experience
The Governors suite is beautiful! Highly recommended for couples. Beautiful hotel and very welcoming environment . My husband and I went for a birthday celebration and we were surprised with cake in the room with a happy birthday message. The balcony with the Jacuzzi was amazing.
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Oct 05, 2024Not the best resort at all .
We booked a trip for 16 of us and three of the rooms were handicap - we called multiple times prior to let them know and when we showed up two of the rooms for the first floor the third room got to move to the first floor three days later . They have no elevators so take into consideration they really don't care where they put you Atleast hector in the preferred lounge does not care - after he was so rude checking all 16 of us in he sent us on our way with a map told us its a small resort to find our way . Again handicap people and the rest of us walked around clueless and annoyed we could not find our room. we go back into the lounge and ask hector if he could show us - he let us know thats not his job and pointed us on our way . Hector needs a job where he dont need to speak with people . In our 4th and 5th room we asked to connect they tried putting our kids in a completely different building after us getting frustrated they put our kids next to us . The next day we went down and asked again if anything was available after a $600 up charge our kids got to move a room over to connect with us . Again this was after getting frustrated. Hector was who checked us in when we first arrived and who we dealt with he was extremely rude - the worst experience with check in I ever dealt with . We were also all preferred he was in the preferred lounge to check us in and deal with us thru the week and was never ever pleasant . Being preferred Is not worth it at this resort do not waste your money , if you been to other dream properties and were preferred this one is a let down . The little perks a beach bag , candy , liquor in your mini bar is non existent here . If you beg and plead with them you may get something it was ridiculous. Our mini bar was not even filled daily with basic soda and water- I felt like we had to constantly call and ask for things for the room . Some workers are friendly but hector in preferred if you meet him ask for a different person bc he's the worst . The pool concierge was great and friendly , Alfredo was the absolute best waiter ever he was in the Mexican restaurant so very friendly and pleasant. We are also part of the unlimited vacation club this resort does not care at all. we was not greeted by a uvc member as we usually are - only three days later when they wanted us to go to our upgrade meeting . Overall I would never return to this resort and disappointed we had 5 rooms 16 of us and wasted our vacation here : so many better options .
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Oct 04, 2024Terrible hotel - not like online pictures!!!
I would NOT reccommend this hotel. It does not look like the online pictures at all. It is run down and dated and the food is terrible! Everything is bland and low quality. The blender drinks are all made with fake fruit syrups, no real fruit and tasted awful. The rooms and pools are super run down and old and the pools were filthy. The music they play at all the pools is like being in a night club - terrible beats and the same looped song over and over, hated that! I went for relaxation and definitely did not experience that. I would never stay here again. NOT at all worth the cost!
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Oct 03, 2024Lovely staff, Nice Bars and Restaurants but too many issues throughout stay.
This hotel is too warm as there is no air conditioning in the Rendezvous lobby bar it’s constantly too warm. They know this from all the complaints on trip advisor but take no notice to resolve it. Rooms furniture outdated and scratched. The room we had an interconnecting door I had to report to 6 different people to come and lock it as it was left unlocked and next door was other guests. After reporting it they couldn’t lock it so decided to drill screws loosely in to the frame. This is meant to be a Five star luxury hotel.. No robes or slippers in either mine or my mother’s room so had to request. TUI Booking had this listed as standard in rooms. When the robes arrived (still no slippers) the robes had no belts. Towels in room badly frayed (see photos) No clean towels replaced when taken out maid was Graciela on this day. I requested hand towels and got a response on the app it had been seen to. It hadn’t and it’s 4 days now since..no hand towels still. Given up with the app for faults as it’s useless. No turn down service at all with my 11 night stay. The hand rail on the balcony is completely loose and danger hazard. (See photos) The juice bar was ok but NEVER in 11 days had anything in stock off the menu I wanted juice wise I was constantly persuaded to have ‘Green Juice’ as they could not be bothered to do anything else. The place is an absolute joke unless you want a make your own smoothie don’t bother. Waste of time having a menu if you can’t supply carrots or beetroot to make health juices. Have a green juice by all means it’s all the sodding offer. Coffee shop staff very friendly only decent place worth using in a morning. Good selection of coffee hot and cold. Also had small pastries available all day. The hotel bars had a good selection of alcoholic beverages on the all inclusive. Across all bars Rendezvous, sports, pool and restaurants. Branded drinks as standard on AI package. Some ‘Top shelf’ brands are privilege guest only. I did see daily that the three water dispensers on top of the counter in Rendezvous that contain fruit slices are never cleaned. The fruit from the previous day is left inside these then just topped up with fresh water from the water bottle water dispenser. I’ve been drinking from the pineapple one and had bad stomach cramps last few days. I’m putting it down to this. The dispenser on the front on the holders I never saw cleaned or wiped. Food in restaurants was to a good standard. Bacon constantly running out in a morning in buffet World Cafe restaurant. The Mexican al la carte had fantastic service and food was lovely. The Steakhouse service was sloppy. We didn’t get wine refilled so got to the point of walking to the bar ourselves mid services to get more. The food was ok but nothing worth raving about. The Asian had a good selection of food. Enjoyed trying foods we haven’t had before. The Italian was very nice but busy so felt slightly rushed. Food selection again good. Sports bar was friendly but small with air conditioning. Few tvs with international sports on. No children after 10pm as it turns in to a disco until 1am. Saturday 28th September a wedding party decided to crash the sports bar assuming they could take over with their own boombox. Very selfish group of people no respect for others. It’s your wedding day book a private room and don’t be cheap! Unfortunately us and other guests had to put up with this until someone had them removed due to the amount of them 30+. The hotel just turns a blind eye to this as security walked in twice and looked at them then just stood outside. Some 12 year old girl was doing the splits in the middle of the dancefloor after 10am amongst drunk adults. Very irresponsible behaviour allowing a minor to be in there after 10pm. This is meant to be a luxury hotel. The hotel has mainly thatched roofs in World Cafe restaurant and Lobby bar areas so anytime it reads heavy the hotel has towels and buckets everywhere trying to collect the rain. The world cafe buffet restaurant was closed at short notice due to the rain as the tables got wet and the meat cooking grill. This grounds around hotel where waterlogged badly. You end up wading through rain water. The hotels response to everything is “It’s a pleasure” mine is “It really hasn’t been a pleasure..book elsewhere”. Get ready below for the same generic response from the hotel saying sorry we haven’t met your expectations and improving next time you book with us. No chance of that ever happening again booking at a NOW/Dreams hotel brand. Again Book elsewhere you’ve been warned.
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Oct 03, 2024
Save your money…it’s not worth it.
This resort is absolutely the worst. The pool is a death trap, 4 of our family members were seriously injured. The best thing about the resort is the 24hr room service. They don’t clean the room consistently, there are never any towels. The front desk manager Odaliz was extremely disrespectful and her behaviour was disgusting. She threatened to call the police because she was asked to have the floors cleaned because our uncle slipped and sprained his ankle. The staff barely wore the right name tags which I think is due to having patrons tricked when complaining. Save your money you are better off anywhere else. The beach was never cleaned and the staff were mostly miserable. Shout out to Regina, David and Armando. Other than that close this down and start again. The cafe and revive bar was a nice touch but all the bars and entertainment close by 12am and there’s absolutely nothing to do. The security were rude and would see a bunch of people hanging outside of the cafe and turn the lights off. Definitely not the place to vacation if you are looking for respect, entertainment and fun.