What We Love

  • Guests (18+) have free-flow access to Secrets Playa Mujeres next door. 
  • Preferred Club members have access to a variety of extra perks, including 20% off at the spa, personalized check-in and upgraded mini-bar amenities. 
  • Perfect your stroke and take advantage of zero green fees at the fabulous Greg Norman-designed golf course onsite. 

Things to Know

  • The resort is only 35 minutes from the airport.
  • Onsite activities are perfectly suited to adults and children alike. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers

Resort Details

Various restaurants and bars serve a variety of delicious drinks and cuisines.
OnSite Dining
  • Bars
    - The Sand Bar, Beach bar.
    - Sea Legs, Swim-up bar.
    - The Grotto, Pool bar
    - Mermaid, Main pool bar.
    - Currents, Lazy River bar. 
    - Zen, Spa juice bar. 
    - Spin, Sports bar and discotheque. 
    - Interlude, Lobby bar. 
    - The Limelight, Theater bar. 
    - Preferred Club Bar, Exclusive for Preferred Club guests.
    - Hideaway, Preferred Club beach bar.
    - The Zone, Teens ages 13 to 17 years.
    - Crazy Straws, Kids ages 3 to 12 years. 
  • Dolce
    This quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere. 

  • Fusion Nikkei Cuisine
    Modern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.

    (Fusion is temporarily unavailable )


  • Gaucho Grill
    Contemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side


  • L'Etoile
    Adults-only restaurant (13 years or older) 

    Fine French cuisine and signature chef creations. 


  • Maris
    Fresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only. 

  • Mezes
    Gourmet Mediterranean fare in a Moroccan inspired ambiance.


  • That's a Wrap
    Bright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.


  • Tides
    Snacks, hamburgers and hot dogs served poolside with indoor and outdoor seating. 


  • Tres Colores
    Savor Mexican a la carte fare in a traditional, elegant Mexican ambiance.


  • World Cafe
    A vast buffet specializing in local and international cuisine, with several themed stations.


The resort offers 24-hour room service, complimentary Wi-Fi, a spa and more amenities.
On-Site Amenities
  • 24-hour front desk†
  • All-inclusive meal plan
  • Babysitting†
  • Beverage/cocktail†
  • Business center†
  • Car Rental Services†
  • Children welcome†
  • Coffee shop†
  • Complimentary wireless internet†
  • Connecting rooms†
  • 24-hour front desk†
  • All-inclusive meal plan
  • Babysitting†
  • Beverage/cocktail†
  • Business center†
  • Car Rental Services†
  • Children welcome†
  • Coffee shop†
  • Complimentary wireless internet†
  • Connecting rooms†
  • COVID test onsite
  • Currency exchange†
  • Elevators†
  • Exercise gym†
  • Hair dryer†
  • Ironing board†
  • Kitchenette†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Spa†
  • Whirlpool†
On-Site Wedding Services
  • Guests for Dreams of Love and Dreams Ultimate to 20.

† Fees may apply

Water sports, snorkeling, tennis courts, golf and more fun activities are available.
On-Site Recreation
  • Archery
  • Beach
  • Children's pool
  • Children's program †
    • Explorer’s Club for Kids
    • Core Zone Teens Club
  • Fitness center on-site †
  • General
    Horse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
  • Golf †
  • Kayaking
  • Snorkeling
  • Spa †
    For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
  • Volleyball
  • Water activities †
  • Whirlpool
Off-Site Recreation
  • Tennis court †
    Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8238 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A beautiful property with some amazing staff

    The Dreams Property is beautiful, ideal for weddings, but it is the staff at these beautiful properties that make the guest experience truly special. Paola and Valeria in Reception went above and beyond to ensure that our accommodation suited our needs. Michelle Compean at the Waterfront was truly special. She is friendly and professional. She listens carefully to the guest and does her very best to make sure that they are happy. Her smile makes everyone happy. My wife and I were fortunate to connect with Michelle on the first day of our two week stay. Dreams is very fortunate to have Michelle on its staff.

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing vacation spot for adults (2 x 70-year-olds, 2x 30-year-olds)

    Overall, me and my family (2 grandparents in their 70s - one actively undergoing chemotherapy, 2 adults in 30s) thoroughly enjoyed our trip! We stayed in the Preferred Club Two-Bedroom Villa, which was lovely and fit our needs perfectly. Main positives: Amazing food and selections (Brazilian, Mexican, Seafood, etc...). Views were absolutely stunning with a beautiful beach (despite the high winds...not Dreams' fault). Staff, workers, waiters, bartenders, janitors, everyone working there was professional, highly helpful, nothing short of wonderful. Special shout out to Alberto (pool concierge) helping to make sure my parents (age 70s) were taken care of and never needing or asking for anything!! Main negatives: While there were so many positives, we went at the end of the school year. For 2 days, young late elementary/early middle school kiddos stayed at the resort and the staff did not limit access to the private lazy river (only for the villa residents). I wanted to give my elderly parents a relaxing stay, though, the lack of parental supervision / staff regulations made that difficult for the 2 days while the students were present (we couldn't even enjoy / utilize the lazy river that was reserved for villa residents only). Due to special events (really just weddings), certain restaurants were closed last minute, which made arranging dinners to make sure diet restrictions were seen to difficult. Weddings usually require months of planning, so it would have been nice to have a weekly update / head's up of what restaurants were closed on what days.

    Feb 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing family experience - worth every penny.

    Reading the reviews is always helpful, so I'll try to help you as much as I can. We stayed in a Family Junior Suite Preferred - room 6427/6426. It was a ton a of space for our family of 5 (kids 18/15/11). Almost too much space - but we didn't complain. Great views from our balcony and ocean view that was perfect. No complaints about the rooms as they were well kept, clean and we were only in them to sleep, shower and get ready for the next activity. We chose preferred for 2 reasons that we like (others may disagree). First, we like the bali beds - whether by the beach or by the pools. It's a nice feature, and we have been to secrets before and prefer these to just the pool or beach chairs. Second, the lounge is a nice perk and at this resort you also get to have a la carte breakfast at Mari's - which we really enjoyed taking advantage of. We also used the lounge several times a day for a quick drink, a snack or even a bathroom break. Is it worth the upgrade - that's all value in the eyes of the receiver. To us, yes. My wife and I have stayed at a number of Secrets resorts in Cancun, but this was our first Dreams resort with the kids. It didn't disappoint. Our kids are a bit older, so they were into the active sports - beach volleyball, water volleyball, etc. They also really enjoyed the karaoke night activities and the football watching party. We did the bike ride which was exercise, entertaining and educational. The entertainment team at this resort is top notch. Luis Gonzalez (Luigi) is a star leader. As a business owner with over 200 employees I can tell you that he is a very good team member for Dreams and Hyatt. His team respected him and enjoyed working with him and he was amazing at engaging with every guest and ensuring that all felt like they were the only guests at the resort. Eduardo, Roberto, Jazmine and David were also part of the team that we engaged with. Luigi and Roberto even made sure to come say goodbye to my kids the day we left and met us by the lobby as we were preparing to leave. Super star team. Well done. I read many complaints about the food. To me, it's just not justified. The food is good and some of the meals are excellent. It does vary by restaurant and by your tastes, but I never had a meal that I didn't enjoy. We did not get to eat at the french restaurant and we didn't use the buffet (other than my kids on the last day). My only complaint that is legit - is that it was very hard to get a reservation for the Hibachi grill. We ended up eating at 10pm at night. A bit late for our taste, but the experience was great and the food was great. In fact, it was better than most Hibachi grills I've been to in the U.S. in terms of how the chef performed. Pool and beach drink and food service was great. Fernando took care of us many days at the pool. Plenty of options and great service with a smile always. Bring money to tip. They work really hard. They never expect it, but always appreciate it. I tried to leave $10-20 for dinner, $5-10 for lunch and usually $1-5 for drinks depending on how many they were brining and how often we were asking. Also remember the housekeeping and the bell men. All take great care of the guests and work very hard. My wife and youngest son did the Dolphin adventure - on resort - and they both loved it. The price to do the adventure was reasonable, the photos pricing was a bit a high (but that's how they make money!). Worth the experience for sure. We only did one off resort event - I took my two sons deep sea fishing out of Cancun marina. I booked it separately from the resort and we took a taxi to the marina and back. I never felt unsafe or in any way worried and we had a great day fishing. My daughter was crying because we had to leave and my kids already want to go back as soon as possible. All in all, highly recommend and as in any review - keep in mind peoples preferences are often too picky, can be rude, and generally wouldn't say the things they write to anyone in person. It's paradise, it's the beach and it's all done for you. Go and enjoy!

    Feb 11, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    AVOID THIS RESORT if you value your peace of mind and special moments

    My family and I recently attended a wedding at Dreams Playa Mujeres, and the experience was nothing short of infuriating. Despite spending hundreds of thousands of dollars for this once-in-a-lifetime event, the resort displayed an appalling lack of professionalism. On the wedding day itself—a day that should have been stress-free and joyous—the resort staff decided to initiate an argument about payments. This unnecessary confrontation completely disrupted the celebration. To make matters worse, since the event, the resort has refused to respond to any calls or emails from our family. Their blatant disregard for customer service and accountability is shocking for a venue that markets itself as a luxury destination. This level of unprofessionalism is unacceptable, especially given the significant financial investment made. I strongly urge anyone considering this resort for their wedding or vacation to think twice. Dreams Playa Mujeres failed not only in delivering on their promises but also in basic decency and communication.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best trip!!!! Outstanding Resort!!!

    The Resort was awesome! Particularly, Mario, Melvin, Jesus, Dianna and Luigi at Sea Legs. Professional, Caring, Fun, they were great, We will return because of them!!!! The food at all the restaurants was great. Eric at World Cafe awesome!!!

    Feb 10, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Not Allowed

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