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Dreams Puerto Aventuras Resort & Spa

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $599 All-Inclusive
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Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious r ... More

Customer Rating 581 Reviews
Value
 
3.9
Service
 
4.3
Beaches & Pools
 
3.5
Dining Options
 
3.6
Room Comfort
 
3.9
3.8 out of 5
"I can not say enough about the Staff. They were so accomodating to us. This hotel met our every expectation. The Fire and water show was amazing. There was always staff walking around to refill a drink..." – TR136
469 out of 676 (69%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.9
Service
 
4.3
Beaches & Pools
 
3.5
Dining Options
 
3.6
Room Comfort
 
3.9
3.8 out of 5
"I can not say enough about the Staff. They were so accomodating to us. This hotel met our every expectation. The Fire and water show was amazing. There was always staff walking around to refill a drink..." – TR136
469 out of 676 (69%) customers would recommend this product to a friend.
Salt water pool Daily dolphin show relaxing MORE SEAWEED ocean view How can you not love that sunrise? Our favorite bar Tulum Rusted lamp Beach The view from our balcony SEAWEED Our view from room-Dreams Explorer's Club activities Cliff Jumping Pool down 4 days view from r room Sunrise Carlos Riviera Maya drinks by the Ocean Pool Sofa bed This was the beach Constant_Seaweed Beach Amazing salmon Room curtains. Kids having fun on the beach Dreams Puerto Aventuras Dolphin Push SO FUN Best trip! Fun activity on the ocean Dreams Puerto Adverturas Resort & Spa -Beach Room with a view! Room sunrise natural rock pool 11/15 Dreams Puerto Aventura Resort SEAWEED Ocean view Presentation of desserts, yum! Portions of food were small View from our hotel room Sunrise Ocean side Original price vs adding their own price Pool on Adult side Original price being crossed off and relabeled Movie on the beach Amazing view Sunrise at 6 am View from Balcony Pool area Blocked view view from room main pool The family pool area Rappelling Beach right in front of hotel part of the beach view from our cabana bed Anniversary Dinner
All Customer Reviews
1-4 of 581 reviews. Sort by
December 6, 2019
Mixed bag

I will do my best to be efficient in this review. Location: Puerto Aventuras is a safe area with cute restaurants and shops, and lots of Dolphin encounters options (do shop around). I did feel that the prices were "tourist prices" aka $25 for a pair of plastic flip flops. However, Tulum is close by (25 min drive) and there are great places to go nearby to snorkel like underground cave (Cenotes).Please note: It will take over an hour to drive from the Cancun airport to the hotel. Hotel:The hotel looks a bit worn but not dated. The 2 main interesting things for us were the Dive club and the Dolphin Discovery center. My husband and daughter did 4 dives over 5 days and love the dive masters and quality of equipment (no dirty air here). The Dolphin Discovery center has preferable pricing for hotel guests and we enjoyed the experience. However be aware that the pictures are very expensive. Rooms: The rooms are large with big bathrooms and a nice view from either sides (we switched rooms mid-stay because we were above the disco and it was too noisy). We travelled in a group (10pp) and some had issues with the AC working and eventually switched rooms. Staff: The staff was very polite and friendly, I holy have good things to say about them. Food: There are 4 restaurants and a buffet. We did not try all the restaurants but within our group is was agreed that they were a bit "hit and miss". I will say the food was generally average. The hotel had a couple of special themes buffet-nights that, were the best choice, in my opinion. These events offered a nice selection of food(easier with picky kids), outdoor seating and music entertainment. Beach: The beach was rather small and there are rocks all around. swimming is restricted for our safety, I assume, because of all the rocks. However, we never had trouble finding a free lounge chair on the beach. I was surprised that the hotel did not offer paddle boards, but I think the area was not really good for that. Even though we had a lovely vacation, partly because of the excursions, if we were to go back to Puerto Aventuras I would bring for a bit newer/nicer hotel.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: New Orleans
Age: 35-44
Travel: 1-2 trips/year

December 2, 2019
It would have been a 5 except for one thing.

My wife and I spent our Anniversary at this Resort and the staff was amazing! We visited Chichen Itza on our first day and I highly recommend this despite not being able to visit the whole site due to time restraints. On the second day they had a show and I have to say that it felt like we had the best seats thanks to the hostess knowing it was our Anniversary. Then after the show our waiter and the hostess brought us a cake with candles for us. The staff is very special and very hard working please don’t hold the next part about the dolphins against the hotel staff. You don’t have bracelets to wear or have to schedule your dinner reservations. It’s first come first serve so you may have to wait a few minutes but it was worth it. Okay now the only bad part. We paid for my wife to swim with the Dolphins and I was going to take pictures of her. The staff around the dolphins was very rude to me then accused me of lying about it to my wife. Other areas around the hotel have dolphins and manatees, I highly recommend you find a different location for swimming with the dolphins.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Wisconsin
Age: 45-54
Travel: 1-2 trips/year

November 23, 2019
Nice and relaxing

I'll begin this review by saying we would definitely return to this resort. The service and staff are absolutely outstanding. That being said, the resort is aging and needs some attention. The beach isn't all that pristine, the food was ok. Some was good, some not so good. Over the weekend there were a lot of loud, drunk people. We were tricked into accepting a "special anniversary gift" that was nothing more than a 90 minute sales presentation. But, the resort treated us well and provides a lot of entertainment. You would enjoy time there.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: Nebraska
Age: 55-64
Travel: 3-6 trips/year

November 11, 2019
Super clean, super service

The upgrade to the preferred club on the top floor was well worth it. The view was spectacular. The room was large and the ac worked perfect. The beach was nice and the overall resort was very clean. The service was awesome. Everyone goes out of their way for you. We rented a golf cart for a couple days to drive around the neighborhood. It’s super safe as the whole area of puerto aventura is secure with one main guarded entrance. The only down side was the lack of restaurant options. One day we were there, all the restaurants were closed except the buffet. We had room service for dinner every night which was very good. The presentation was great as was the service. It never took more than about 20 minutes for our dinner. This was our second trip to a dreams resort and we will definitely visit them again.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: South Carolina
Age: 45-54
Travel: 3-6 trips/year

Room Information

Dreams Puerto Aventuras features 305 luxurious guest rooms and suites offer magnificent views of the turquoise Caribbean Sea or the marina. Each room comes appointed with satellite TV, a balcony or patio, daily restocked mini-bar, full-sized baths with showers, concierge and 24-hour room service.

Room Details

Deluxe Garden View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Deluxe Dolphin View
Hotel/Studio Unit Details

Family Deluxe Pool View
Hotel/Studio Unit Details

Family Garden View
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Dolphin View
Hotel/Studio Unit Details

Preferred Club Ocean View
Hotel/Studio Unit Details

Deal of the Day Room (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

The sparkling champagne and icy towels that clear out your travel cobwebs.

Swimming with the darling dolphins at the Dolphinarium. (They kiss & handshake, too).

The suites with swoon-worthy views of teal waves, dolphins or manicured gardens.

The comfy beds and even comfier bathrobes and slippers.

Turndown service each night with chocolates. Sweet dreams.

The private white sand beach with the 30-person Jacuzzi. Woot!

Explorer's club (kids 3-12) with everything from sand castle contests to Plant a Tree & Corn Harvest Project.

Red Cross certified staff supervise the aforementioned club. A relief, right?

Parents get a pager from the Explorer's club, should they be needed for anything.

Treatments like the Post-Sun Exposure Soothing Facial and Chocolate Body Wrap. Delish.

The Stargazing Rock 'n Roll party. Aahh-mazing stuff.

Dining by the ocean with only the stars and candles to light your night. There's a fee, but life is short.

 

What We'd Change

The resort's beach offers shallow waters so, while you won't be wave-surfing here, bring your snorkel gear and splash into the crystal-clear waters and explore the amazing coral reefs.

 

Why You Should Go

It's 60 miles from the airport, but once you get there you'll be glad you're tucked away.

Upgrade to the Preferred Club, get free access to wet areas of the spa, afternoon hot and cold hors d' oeuvres, and more.

To take in some antiquity, the majestic Mayan ruins of Xcaret and Tulum are a fun excursion.

It's only 15 minutes south of the beautiful Playa del Carmen.

You get a complimentary round at the Riviera Maya Golf Club through Dec. 23, 2017. Schwing.

Rent a scooter/moped and do some exploring.

Set sail with Catamarans, windsurfing, snorkeling, sailboats and kayaks.

Channel your inner artiste with painting and ceramics.

Check out the euro-bungee and ocean trampoline, then bounce on over to the mini golf course.

Work on your beach bod with aerobics, water aerobics and yoga.

There's Intro to Scuba in the pool - FREE!

Mix things up with dance, cooking and Spanish lessons. Learning is fun, even on vacay.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Playground
  • Roll-Away Bed (on request)
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Whirlpool/Hot Tub
  • Windsurfing
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Steam Room
  • Dance Classes
  • Spanish Lessons
  • Medical Services ($)
  • Ping Pong
  • Billiards
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 5 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Nightclub
  • Multilingual Staff
  • Spa ($)
  • Yoga
  • Beach Towels
  • Catamarans
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • DVD/CD Player
  • Watersports Center ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Evening Entertainment
  • Euro-bungee
  • Ocean Trampoline
  • Dive Shop ($)
  • Tennis Court(s) ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Dreams Puerto Aventuras Resort & Spa

5 Carretera Chetumal

+52 98 48 75 3000

Hotel Description

Dreams Puerto Aventuras Resort & Spa: Dive In and Swim with the Dolphins

Put yourself here: you are in the Yucatan peninsula on a pristine beach perched under a palapa working on some serious relaxing. Your kids are busy as bees building a sand castle. You look out to a teal ocean, no cares in the world, and know you could stare at these blue hues forever. Soon you and your young ones will head over for a meeting with some important friends - the dolphins, at which point the magic will begin.

But here, the magic never stops.

Dreams Puerta Aventuras Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily maid service - go ahead, leave your bed unmade.
  • Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

There are six spots to please and tease your taste buds: continental cuisine buffet-style, delectable Mexican, international specialties, grill with steak and other specialties, Italian, fresh gourmet seafood, a grill with a snack bar and brick oven for pizza, and of course, Coco Cafe for those teas, coffees and pastries you must have on vacay. Nom nom nom. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

World Cafe
Type: Buffet
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Air-conditioned buffet restaurant serving a variety of international dishes. Theme nights.
Dress code: Casual. No sleeveless shirts for men.

Portofino
Type: Italian
Hours: Daily, 6pm-11pm
Description: Air-conditioned a la carte restaurant. Outdoor service available on the terrace.
Dress code: Casual. Long pants for men.

El Patio
Type: Mexican
Hours: Daily, 6pm-11pm
Description:
A la carte restaurant.
Dress code: Casual. No sleeveless shirts for men.

Oceana
Type: Seafood
Hours: Daily 6:30pm-11pm
Description: Adults-only, a la carte restaurant with views of the marina.
Dress code: Casual. Long pants for men.

Seaside Grill
Type: Grill
Hours: Lunch- daily, 11am-5pm; Dinner- daily, 6:30pm-11pm
Description: Beach-side restaurant with terrace serving burgers and hot dogs.
Dress code: Casual. No sleeveless shirts for men.

Gohan
Type: Sushi
Hours: Daily, 6pm-11pm
Description: Stop and grab some sushi at this a la carte sushi lounge.
Dress code: Casual

Barefoot Grill
Type: Light fare
Hours: Daily 11am-6pm
Description: Burgers and hot dogs served beach side on outdoor terrace.
Dress code: Casual

Sip, Savor & See
The Sip, Savor & See package is now available at Dreams Puerto Aventuras Resort & Spa and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Dreams Cancun Resort & Spa, Dreams Riviera Cancun Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera Cancun and Now Sapphire Riviera Cancun for a total of 35 dining options. Guests must arrange the evening in advance with the resort concierge, including arrival and return times and restaurant selection. Offer includes dinner and entertainment and guests can use facilities of the resort they are visiting from 6pm-1am. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

At these five bars, every hour is happy: beachside, swim-up in the adults-only pool and a swim-up by the family pool. Plus there's a sushi bar and a nightclub/music lounge where you can get your drink on.

Manatees
Swim-up bar. Daily, 10am-6pm.

Sugar Reef
Poolside swim-up bar. Daily, 10am-11pm with swim-up service from 10am-5pm.

Barracuda
Beachside bar. Daily, 11am-5pm.

Desires
Sports bar with lounge ambience. Daily, 6pm-1am.



BEACHES AND POOLS

The epic, private beach has a 30-person Jacuzzi and palapas for your chillaxing pleasure. And there are two gorgeous, refreshing pools, one of which is adults-only. Life is good.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Windsurfing
  • Introductory scuba lesson in the pool
  • Catamaran sailing
  • Ocean trampoline
  • Water aerobics

Available for an additional charge:

  • Dolphin Discovery
  • Swim with Dolphins Experience

Land

  • Euro-bungee
  • Beach volleyball
  • Bocce ball
  • Dancing, cocktail-making, cooking, Spanish and other classes

Available for an additional charge:

  • Tennis nearby
  • Painting and ceramics

Golf
Dreams Puerto Aventuras Resort & Spa guests can enjoy a complimentary round of golf at Riviera Maya Golf Club. Fees apply for premium tee times and cart fees.
Dress Code:
Men: Collared shirts and mid-thigh (non-denim) length shorts.
Women: Appropriate golf attire, no bathing suits.



INTERNET

Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app also offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather from your fingertips!

SPA SERVICES

Dreams Puerto Aventuras Resort & Spa offers world-class spa services providing the ultimate in pampering for an additional charge. Services include:
  • Body treatments
  • Relaxation area with fountain and fresh-fruit juice bar
  • Steam bath
  • Sauna
  • Outdoor Jacuzzis
  • Outdoor massage palapas
  • Facial treatments
  • Full-service beauty salon
  • Soothing, indoor massage rooms
  • Teens' and kids' spa treatments


WEDDING/HONEYMOON

The resort offers a variety of wedding services and honeymoon packages. Please contact the resort directly for more information.



CHILD CARE

The Explorer's Club at Dreams Puerto Aventuras offers supervised activities exclusively for children 3-12. Daily, 9am-10pm. Activities include:
  • Sandcastle competitions
  • Arts and crafts
  • Big-screen movies on the beach
  • Ocean trampoline
  • Climbing wall
  • Euro bungee
  • Game room
  • Large playground with tree house
  • Weekly campout adventure


SMALL DOGS WELCOME

For a $65 fee at all Dreams Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Dreams Puerto Aventuras is located 15 min south of Playa del Carmen in Puerto Aventuras, on a private beach north of the Mayan ruins of Xcaret and Tulum; 60 min from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required at this resort.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Awards
Best Hotel Chain in Mexico - Travel Weekly
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room category you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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