What We Love
- After a long flight, the cool towel and welcome cocktail refresh your body and soul.
- Enjoy elegant, hip suites featuring warm woods and bright colors. Take a moment for yourself on your private balcony or terrace.
- Take comfort to the next level with in-suite Jacuzzis for two and heart-stopping ocean views.
Things to Know
- The resort is only an hour away from the airport.
- You're only 20 minutes away from beautiful Playa del Carmen.
- This unique haven is rated as one of the Top 10 Beaches in Mexico by TripAdvisor®.
Secrets Akumal Riviera Maya is the 2020 Noble Beach Prize winner for Dreamiest "I Do". At Secrets Akumal Riviera Maya, you’ll experience unparalleled luxury. As an all-suites resort, there isn’t an accommodation that doesn’t feature amenities fit for royalty. With six gourmet a la carte restaurants to choose from, your taste buds will be taken on a wild adventure around the world. Oh, and did we mention the bars? Whether you want a margarita on the beach or a beer by the pool, there’s a spot far from you to grab one. If those aren’t enough, enjoy the Sip, Savor & See Dining Experience that allows you to indulge on cuisine and drinks at sister properties.
Secrets Akumal Riviera Maya has everything you have ever wanted in an all-inclusive getaway, and so much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you can expect:
- Unlimited gourmet a la carte dining
- 24-hour room service
- Limitless international and domestic top-shelf spirits, fruit juices and soft drinks
- A complimentary mini-bar, refreshed daily
- Nightly entertainment at the open-air theater
- Pool and beach wait service
- The Sip, Savor & See program lets you wine/dine at sister properties including Dreams Riviera Cancun, Now Jade and Now Sapphire.
- Free Wi-Fi & free International Calling with the Unlimited Connectivity App
All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!
Get MORE perks from your getaway to Secrets Akumal. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:
- Welcome letter
- Complimentary in-room snacks
- 25% spa discount
- One in-room family or champagne breakfast
Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:
- 25-minute massage (1 person per stay)
- 50% off a romantic dinner
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Customer Ratings & Reviews
TripAdvisor Traveler Rating7211 reviews
Just Returned from Secrets Akumal
Enjoyed 6 nights at this property. Dinners at all restaurants were very good, and we were pleased with the quality of the Cabernet Sauvignon. Based on other reviews, we expected Portofino to be the highlight, but El Patio and Oceanna, as well as Bordeaux (though dining room was a bit dark), stood up well. Himitsu chef was entertaining and made for another enjoyable evening. Beach is beautiful, and turtles as well as stingrays and tropical fish can be located by snorkeling at left and right sides of property's beachfront. Main pool with pool bar is fun if looking for a lively experience; but don't overlook the serene pool further from the beach which has some shade, is quieter, and provides a nice Zen-like experience. Staff, in all places, was outstanding. Areas to improve: room did not give off a 5* resort feel. Shower floor did not have a lip at the door, so water pooled out of shower room and onto bathroom floor on multiple occasions.
Secrets Akumal is truly an amazing resort! From the delicious food, the large and beautifully decorated room, the large and relaxing pools, the gorgeous beach, the lush landscape, to the amazing, hard-working staff this resort is truly amazing! My wife and I traveled here for the first time and were completely blown away by this gem of a property! The food was delicious and we ate sushi four nights in a row. The selection of restaurants and the quality of food was fantastic! We looked forward to eating at one of the restaurant every night. The rooms are large, spacious, immaculately clean with in suit Jacuzzi tubs and beautiful accessories. Plus, the beds are very comfortable! The resort is gorgeous, very well laid out and has breathtaking and lush landscaping. I felt like I was walking in a tropical paradise. And, the staff are phenomenal and truly work so hard to make your stay comfortable, relaxing, and memorable! Hector and Lizabeth provided amazing pool side service. Ferman, Jordan, Rene, and Jessica on the Entertainment staff were so much fun to be around and provided so many laughs. Ivan and America in the Preferred Club called us by name and made the most delicious drinks. My wife and I have traveled to multiple all-inclusive resorts, but we said this was our absolute favorite resort yet. We can't wait to return! Thank you for everything, Secrets Akumal!
Trip during covid
The staff was wonderful and everyone took precautions into sanitizing and temperature taking during the pandemic. Talia at the concierge was very accommodating, Hector, the pool waiter was extremely attentive, and Ferman on pool entertainment was awesome at providing pool entertainment and making sure we know where to go to snorkel and see the sea turtles right from the beach at the hotel. The food here was by far the best food at any Secrets we’ve been to!
Another awesome experience
I recently stayed at Secrets Akumal after the re-opening due to Covid. It was a great experience just like the previous time i was there 3 years ago. The staff went above and beyond to make sure all safety protocols were followed. They were very consistent. We felt completely safe. The resort was in spectacular condition as expected. And, the staff was awesome just as always.
PARADISE FOUND!! It’s Secrets Akumal!!
My husband and I celebrated 22 years of marriage at Secrets Akumal. Another couple traveled with us. We travel twice a year together and have been to many great resorts but not one can hold a candle to Secrets Akumal. July 22-August 1st. After 3 cancellations due to C19. Prior to arrival, I had a few ?’s which were promptly answered by Fabiola. She is a wonderful asset to the company and I appreciate her so much. Is it worth it to book preferred is a ? I see on here a lot and wondered myself. It was a small price to pay for a service I used daily. This is how I met America. She was an amazing server and we ate breakfast in the PC every morning because of her and though Lucy did a superb job on America’s day off, I still missed America that day. She always had my milk ready with no prompt. If I had asked her to milk a cow right in front of me, I believe she would have. Also when checking in preferred club(PC), Fabian was very informative on resort and he greeted me daily. In the evenings, Santos the Mezcal Mix Master and his sidekick Lazaro (who trekked across the resort for fresh strawberries for my delicious Strawberry Santos). I’ve read in other reviews that this is not a party resort. A few of those and it’s a party!!! We had a hoot in that preferred club, with Santos pouring tequila shots. And Lazaro serving up snacks and bananas. If you don’t upgrade to preferred, you could miss out. I had a tropical view 6210 and I loved the view. Under me-swim up. Looking out, it was tropical, lush and it felt private. I bathed on my deck every night. Just super. My building concierge, Aracelli,was a dream. She decked out our room in rose petals,balloons,ribbons. She helped us get a taxi to Cenote Casa Tortugas. (No soap or deodorant in Cenote, per favor.)Champagne in our room. So fabulous. The room was so romantic. I didn’t like the body wash or hair care but I knew that so I brought my own. It smells very unisex/essential oils like and I like flowers. Tho so do mosquitoes. The Food: down right amazing. I like to try new things. My husband likes chicken, hamburgers, pizza and fries. I had the most amazing meal of my 46 years in Bordeaux served by Gabriel. He was fabulous as I almost pulled a “when Harry met Sally” while eating the chefs special. In Oceana, one of our friends passed out after our tequila shots in PC, he took a short cat nap right there at the table and Bernardo handled it with class. Lemon sorbet in Portifino. Holy cats!!!( Where are the cats?? In all my travels, the resorts have cats. I missed the cats but I guess that’s a sign of classiness that other places don’t have. Thankfully most of my swimwear has cats on it so I had that.) Lasagna was great here too. And the service. On our anniversary Aaron in Portifino was so attentive and we got a special dessert. I do not like the butter that is offered. I like Wisconsin butter a lot. But the bread all thru the resort is so good, I didn’t even need it. Balsamic vinegar and oil with parm cheese. Oh my. Move over, butter! Room service was top notch. Ceaser salad, mmmmm. Eduardo delivered with superb service as well as some Spanish lessons. Every restaurant we went to made my husband something plain to his liking. We both agree and our travel buddies agree, this was the best food. Coco Cafe, ham n cheese croissant, chai tea (Isreal and Andres) make the best iced Chai on the planet. They served us lots of Mazapan ice cream. Great for poolside. Or Felipe will even run and get you one when you float about in the Quiet Pool. There were times it was only us in the quiet pool. Or maybe others were there but it’s huge so I didn’t notice. But Felipe, the best poolside waiter I know served many cervesa and tea. I loved the beef burritos and I miss them and Felipe and I’ve only been home 2 days. Chicken quesadillas are also delish. Club sandwich. So good!! Daniela was often in the lobby bar tho I saw her all over. Often I’d open one eye on my floatie and see her zipping past and she’d say hello. She always made us drinks before we even got to the bar. That’s some service!! Every evening, she complimented me and I thought we might have to build on to that huge resort to accommodate my big head. I love all the nooks and crannies in the complex. Gorgeous. I love snorkeling.It is the main reason I choose Akumal “land of the sea turtle”. I enjoyed the calm waters off the resort. When looking at the beach from the resort, to the right is a gorgeous reef (biodegradable spf) with cool fish! To the left, more past resort and boats there out a short way are turtles and manatee!!! Be sure to bring your gear!! For me under normal circumstances it’s all about beaches. But the Quiet Pool was a sanctuary, so I spent most of my time there but I still saw so much sea life the few times I went out. Felipe’s services are hard to beat. I mean, sea turtles are right there!!!!! But the quiet pool was unbeatable and Paco the most handsome iguana in all Mexico hangs out there. To the side on a rock. Do not feed but do tell him he is a handsome hombre. We ate breakfast in the PC every morning except the 1st were we at at Market Cafe. We attended the welcome breakfast and got 300 we used to book excursions. The second morning, we took a walk along the beach. It was hot. Market Cafe’s Ivet took our temp as they do all who enter. We were hot. Just a bit. They gave use h2o. My temp came down but my man’s stayed a bit over. We left. Went to beach where Ivan the pool concierge tracked us down with a medic. They took his temperature again and it was fine. But I’m telling you this as I think it proves beyond all the other safety measures that they are serious about keeping everyone safe. This was all done with dignity and respect. Temperature moderating is critical and I’m relieved that they followed through. And that’s how we started our breakfasts every morning with America in PC. Ivan was always super attentive to all of our needs by pool and beach area. Charmaine gave me the hot snorkel tips I’ve shared with you and I’m thankful I met that worthy fellow. The shows were great but do repeat after one week. Not a problem tho cuz you can find Santos in PC and party there or watch the shows again sometimes tequila makes ya miss stuff. Thanks, Santos. I enjoyed my chats and dances with Rene though I didn’t join in activities, he still conversed with me daily. The Himatsu cooking show with chef Adolfo is worth making the reservation for. He is great!! And the food and show is superb. This is a long review and if you’ve read it all and are on the fence about going or between Secrets Akumal and another place, choose Secrets. Here is what I think is the most important reason why: AM Resorts care about their guests and their employees. It shows all over the resort and more importantly it shows in the faces of the guests AND the employees. I am blessed to have gone here to this Paradise on earth and though I do not like to go to the same place twice, for Secrets Akumal I would again and again and I hope I will be back!!