Secrets Playa Blanca Costa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2374 reviews

• 

  Absolutely Amazing. Stunning Location. Rooms Very Clean. Food Fabulous. Staff Unforgettable. Loved every minute.

  From start to finish our fifteen days at this hotel was amazing. From day one we loved every minute. Greeted with a glass of bubbly when we arrived then shown to our fabulous room that had an amazing view of the ocean. We were in block nine, on top floor. The room was clean, modern and very spacious. Beds had lovely white crisp linen and were very comfy. We liked all pools for different reasons. But the jungle pool was our favourite as it was quiet, relaxing and serviced fabulous drinks. Waiters at all pools were fantastic. There was always a sunbed waiting for us. The beach was clean and well maintained. There was seaweed but this did not stop us entering the water which was blue and very warm. A tractor travelled up and down to clear seaweed daily so it really wasn’t a problem. Entertainment in the theatre was one of the best we’ve ever seen. Professional, funny, traditional but most of all very entertaining. We loved all acts but the magician was outstanding. The food in all restaurants was absolutely fabulous. Our favourite was Bordeaux. We ate there about seven times because it was soooo good. There was a waiter that stood out making us feel very welcome with a warm smile every time and his knowledge of the food was very useful. His personality was so friendly and we really felt he loved his job giving fantastic service and making our evening meals remembered. His name was Alberto. He was a credit to the hotel. The buffet restaurant for breakfast had the most amazing choice. It was lovely to be shown to a table, seated and welcomed every time to breakfast. No rushing about and no crowds - just taking your time to decide what you would choose for breakfast that morning. Everything was just sooo beautiful. We felt so relaxed and really didn’t want to come home. Thank you to everyone at this fantastic hotel for making our holiday out of this world.

  Jul 16, 2025
• 

  Bright, Bold, and Breathtaking!

  Plata Blanca Resort blew us away! The grounds are stunning, the service is top-tier, and our butler service made it that extra special, it was a heartwarming highlight. Huge thanks to Daniel and Monica for going above and beyond—your exceptional care made our stay unforgettable. 🌟👏 Highly recommend—5 stars all the way!

  Jul 16, 2025
• 

  Best Resort Yet!

  We've been to quite a few resorts in the area over the years and this one was the best yet. Room: we stayed in the Preferred Club Master Suite Swim Out Ocean Front room. We are so glad we decided to splurge! The room was fantastic and huge. It even had a half bath. The best part by far was the swim out. It was by far the largest and cleanest one we have seen. They pump in chilled water so it was always refreshing. We spent much more time in our pool than we ever have before. We almost always book the preferred section as we love the more peaceful preferred pool, better service, the upgraded liquor, and the additional restaurants (in this case the table service breakfast restaurant). Food: We don't go to these resorts for the food and have pretty low expectations. However, this one actually had good food! Usually there's always a dish or two at each restaurant that we like, but everything was consistently tasty. My wife has celiac which can be a big problem with the language barrier, but all the restaurants were well versed in gluten free and we never had a problem and she never got sick which is a big deal for us. The menu items are marked gluten free which is very helpful, but they were able to make plenty of things for us that weren't marked gluten-free. Service: The service was top notch and everyone was friendly. We legitimately have no complaints. We had no bad experiences. Check in was a breeze and we never had to wait for anything. Here are the standouts: Hugo - he served us in several of the restaurants and made each experience better. He was always smiling, greeted us at the door, communicated very well, and really accommodated my wife's gluten free requests. He was a genuinely great person and it was sad to tell him goodbye. Ireneo - our preferred club beach bartender. We had a beachfront swim out and Ireneo was constantly checking on us in our pool and bringing us drinks. He had an infectious personality and we shared many laughs. He made our swim out experience possibly the best part of our trip. Edgar - He served us a couple times at breakfast and was fun to talk to. He was very friendly and made sure we had everything we needed or wanted. Ana and Leticia - our preferred butlers and they were both extremely helpful. Anytime we needed anything we asked over WhatsApp and they made it happen. They were both very friendly and genuinely invested in us having a perfect vacation. Grounds: By far the cleanest resort we have ever seen. Everything was immaculate and we loved the lush, tropical feel. We loved that the preferred pool was chilled as we've been to resorts that felt more like bath water. The beach was only OK. There was a mild amount of seaweed but it was definitely floating around in the water. We still got in, but it wasn't great. One of my only complaints of the entire resort was the small beach chairs that I didn't fit on very well being a tall guy. They weren't the comfortable, luxurious beach chairs that we've seen at other resorts. There also weren't very many to choose from most likely because of the sand dunes that take up a lot of the beach. There weren't many people on the beach, so it was peaceful. All in all, we absolutely loved this place and feel very confident recommending it to friends and family. Thanks Secrets!

  Jul 16, 2025
• 

  We’ll be back!

  This was our first time at an all-inclusive and also our first time in Mexico. The resort is gorgeous and screams luxury from the second you arrive. This is more of a relaxation resort than a “party” resort but still had a variety of vibes. The jungle pool was more chill/relaxing but the social and infinity pools were more exciting. The food was great with plenty of options and types of cuisine. We stayed wed-sun and as per other reviews, it does get busier on the weekends but not so bad that we had to wait for anything. Our butlers, Duran and Gustavo, went above and beyond for us. Even surprising us with birthday decorations for my husband when we mentioned we were there for his 30th. I would highly recommend a cabana on the beach! We stayed all day and had excellent service from Danny and Irineo. All of the staff were very friendly and super helpful. I do agree with other reviews suggesting you explore before you drink because it’s a little bit of a maze getting from place to place but signage definitely helped. Our preferred room was very spacious with a giant tub and large walk in shower. This was such a fun trip and we are already planning when we will be back.

  Jul 15, 2025
• 

  One of the Best Secrets. We will be back.

  Went to Secret Playa Blanca with a group of couples. It was truly our favorite secrets that we have been to, and we have been to many. The grounds were beautiful and perfectly maintained. The separate pools were so nice to have, our favorite was the jungle pool. But the best part of our trip was the service we received from Manuel, our concierge. we felt like he went above and beyond to help us with anything that we requested. We’ve had a Butler service at other secrets that did not do as much as Manuel did for us. He is so friendly, so professional. He went above and beyond. He would find us throughout the resort just to make sure our morning coffee, Green drink, and pastries, were delivered each morning, which they always were. Manuel is the type of staff every resort should strive to have. We definitely plan on returning in the near future and we hope to be able to be with Manuel again. Overall, the staff was wonderful and attentive. Eduardo and Carlos at the jungle pool were so great. They were friendly and were wonderful about checking in on us. Another Star employee was Endy. We encountered Indy each evening at desires as well as throughout the property. She always had a smile on her face and remembered our drink preferences for our group after acting with her only one time.

  Jul 15, 2025