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Secrets Capri Riviera Cancun

Mexico - Riviera Maya

Our Rating

3 Nights with Air from $809 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.1
Room Comfort
 
4.3
4.3 out of 5
"If you are reading this, you're like me and do your homework before you book a vacation destination. Let me tell you what my family experienced during our stay the first week of March 2013 at Secrets C..." – 17oh
591 out of 717 (82%) customers would recommend this product to a friend.
Beach at Secrets Capri Quiet beach Tulum Ruins pure beauty Paradise at your doorstep Secrets is the best! View from Seaside Grill Good times at the pool swim up bar! towel art Paradise View from room View of sunrise from room Walk to the Beach second cut foot Coatimundi's My little buddy that I met in downtown Playa Del Carmen View from La Riviera View from my balcony View from Cactus Club Early morning on the beach VIEW FROM OUR ROOM Love Cancun! breakfast by the beach View from Balcony Pool area Wonderful view from our balcony of the ocean & pool Birthday room!!! 5th floor common area From room 526 Raccoons Sunrise from room view from our room!! amazing Serenity Now.. Sunrise by the pool The view from our room View from breakfast / most of the rooms Coconut ice cream by the ocean! On the beach Chilling by the Pool Catamaran Snorkel Trip eating at Seaside Restaurant My rollaway Beach View from room view from room Beach near Secrets Capri Early morning going to the pool View from our room Beautiful resort Romantic Dinner on Beach Beach Read View from the grill Birthday balloons Ocean Front Balcony view from dinner on Oceana balcony Restaurant Letter I rec’d from front desk HANGIN OUT @ THE POOL Our View Drinks on the beach delicious July 4 celebration
All Customer Reviews
1-4 of 618 reviews. Sort by
February 8, 2020

While we enjoyed this resort, it was not exceptional as we thought Secrets Resorts would be. I am gluten free and had some problems with food they served me that I knew I could not eat. Most of the staff is friendly and knowledgeable, however there were a few miserable bartenders and servers. High end alcohol is available at the resort, but only available in the lobby bar, and often times they were out of the top 2 or 3 higher end varieties of each liquor. We've traveled to all inclusive resorts over 15 times, and would rate this one lower than some of the others we've been to.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: PA
Age: 35-44
Travel: 3-6 trips/year

February 3, 2020
Vacation of a lifetime!

Champagne and cool towels on arrival. Excellent guest service from absolutely everyone there. Whenever you thank someone their response it always "It is my pleasure" and the genuinely mean it. Room and view were really nice, although we liked the bathroom and size of room better at Secrets in Puerto los Cabos better. At the pool we loved the chicken quesadillas and our server, Guadalupe, was speedy, very friendly and truly the very best... Thank you Guadalupe! Our housekeeper, Jhonattan, was over the top. For turn-down service one night he made a heart of rose petals on our bed and another night a heart of the bed end... Thank you so much Jhonattan! Room service was timely and a nice selection of menu options. Himitsu and Portofino were our two favorite restaurants. This being our second Secrets stay, we are convinced the Secrets Resorts are the only way to go!

Secrets is the best! Love Cancun!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Sacramento, CA
Age: 55-64
Travel: 1-2 trips/year

January 28, 2020
Great Last-Minute Getaway

We thoroughly enjoyed our stay at the Secrets Capri Riviera Cancun in December 2019. Once we got past the initial push from check-in staff to upgrade our stay or add on excursions (no thanks! we were just there for the beach/pool/quiet time), we loved our time in the quiet, secluded resort. We were not looking for nightlife, although there were events and programs that looked fun for people who want a little more entertainment. We walked for miles on the beach every day and lucked out with fantastic weather. The restaurants were outstanding. We loved the sushi at Himitsu. Although we weren't able to get a hibachi table reservation, we still enjoyed the spectacle of the presentation from our separate table. We ate at Portofino twice for supper -- the lasagna was divine! Coco Cafe made great cappuccinos (and we're kind of coffee snobs, ha!). The only downside to eating at the beach-front Cactus Club cantina was needing to watch out for the VERY aggressive seagulls. We would have loved to eat more of their ceviche, but it was not worth the potential bird attacks. Poolside and beach meal/drink service was seamless. The only disappointment was that there was a pervasive mustiness in the gym (which we used twice and then decided to stick to beach walks/outdoor yoga) and somewhat in our room. Everything was spotless and well-maintained on the surface throughout the resort; I suspect the mustiness is just a peril of trying to run a large, mainly open-air resort in very humid conditions. If you are patient, the AmStar transfer system to and from the airport is fine. I was confused about whether or not to tip based on other commenters' reviews and the fact that this is an all-inclusive resort. We took along plenty of small bills, though, and decided to tip a few dollars if we had multiple drinks from the same bar tender or if the meal service was excellent (which meant most of the time). The staff was consummately professional and helpful, so it felt right to tip. For the amount of money we were willing to spend, this adults only resort worked perfectly. Thanks to the helpful CheapCaribbean representative who helped me narrow down our choices when we booked two weeks before our trip! One other tip about baggage if you're flying with Frontier: if you call CheapCaribbean several days before your trip, they can give you the necessary confirmation number to pre-pay for baggage online. We did that and were glad to avoid the steepest bag charge at the airport.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: St. Louis, MO
Age: 25-34
Travel: 1-2 trips/year

January 4, 2020
Worst experience ever

On day of arrival , I go to check in for my 5 nt stay . The lady @ check in tells me that I know u booked a double bed room but we don’t have any available until 2 mrw. So they wanted me to stay in a king room for one night n have my stuff packed up before noon & they would have my new room ready by 3. So I would have wasted a day of my vacay moving around . I stay @ a secrets resort 3 or 4 x a yr in which we always pay xtra n upgrade . I thought that was totally unexceptable . I ended up sleeping on a roll away bed for the entire stay . I had spoken highly of secrets to a co worker thats why we stayed there. This was her 1st visit to a secrets so now she s had a bad experience . I would have gone w/o a room period from noon til 3 when new room was ready . I was very disappointed in resort .

My rollaway Letter I rec’d from front desk
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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
1.0
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From: TN
Age: 45-54
Travel: 7+ trips/year

Room Information

291 guest rooms with A/C, marble bathrooms, coffee/tea maker, daily refreshed mini bar, hair dryer, flat screen TV, CD/DVD player, alarm clock with iPod docking station, in-room safe, Wi-Fi, and private balcony or patio.

Room Details

Preferred Club Deluxe Tropical View
Hotel/Studio Unit Details

Preferred Club Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Deluxe - Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Being greeted with a chilly cocktail and cool towel, your reward for surviving airport security.

Chic, happenin' suites with balconies or terraces that overlook delicious, endless turquoise.

Mediterranean charm meets Mexican hacienda vibe. Heaven.

Rooms have romantic four-poster beds with fine linens, tropical hardwoods and Italian marble baths.

Health-conscious grub - gluten-free, sugar-free and vegetarian. (High-maintenance guests welcome).

Stress-smashing spa includes a Seaweed Wrap, and the Luminous "C" and Sea facial. Swoon.

You can dive into oceanside spin and yoga to keep your rockin' bod in shape.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Vanishing edge dual-temperature pool, heated during the winter season. Epic. (You'll see).

 

What We'd Change

Spa services aren't included in the basic packages at Secrets Capri Riviera Cancun's Unlimited-Luxury®, but the pampering they provide in this stunning personal oasis is worth the expense.

 

Why You Should Go

Private concierge on call 24/7 and turn down service. Like being in Buckingham Palace, only warmer.

Majestic Mayan ruins are near. Lots of stairs so bring some sturdy, grippy shoes to secure your climb.

Scooter/moped rentals for exploring and feeling like an Italian school boy.

Complimentary green fees at the nearby championship course, Grand Coral Riviera Maya. Sa-weet.

You can upgrade to the Preferred Club and get upgraded rooms with a pillow menu and much more.

Coolio eco-adventures include mountain biking, deep-sea fishing, trekking, windsurfing and parasailing.

There are tequila tastings and wine pairings. Heart-healthy cooking class and dance lessons.

And tennis. And Bocce ball. Lotsa aahh-some stuff.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Scuba Diving ($)
  • Shuttle Service
  • Safe Deposit Box
  • Spanish Lessons
  • Billiards
  • Bicycle Rental
  • 7 Restaurants
  • 4 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Library
  • Fax Machine ($)
  • Yoga
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Sauna ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • Tennis Courts
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Jogging Trail
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Jet Ski Rentals
  • Mayan Ruins
  • Nature Park(s)
  • Parasailing
  • Scuba Diving

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Capri Riviera Cancun

Carretera Federal 387, KM 299

+52 98 48 73 4880

Hotel Description

Secrets Capri Riviera Cancun: Mexican Hacienda Meets Mediterranean Villa

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yellows) and architecture. Now step on a powdery beach and open your eyes: in front of you are endless teal waves that kiss the shore and linger around your ankles. Heaven?

Close - it's a Beach Eden like you've never experienced before. And it can be yours.

Secrets Capri Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment - weekly theme parties by the pool. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free WiFi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.

Get MORE perks from your getaway to Secrets Capri. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories will receive the above perks, plus your choice of two luxury inclusions:

  • 1-day Bali bed rental
  • A beach bag gift
  • A professional photo
  • 50% off a romantic dinner

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.



DINING

Divide your palate into countries so you'll be ready for this explosion of international cuisine - Mexican, Pan Asian, Japanese and more. Visit the coffee bar any time for stellar Joe. At one epic restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Cactus Club Ceviche and Taco Bar
Type: Seafood
Hours: Daily, 11am-5pm
Description: Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos.
Dress Code: Casual.

Himitsu
Type: Asian fusion
Hours: Nights vary, 6pm-11pm
Description: Himitsu offers guests a fusion of Pan-Asian and hibachi a la carte delicacies.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

La Riviera
Type: Mexican
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Mexican cuisine with a variety of international specialty items and classics for breakfast and lunch. Offers a variety of theme nights for dinner.
Dress Code: Casual.

Oceana
Type: Seafood
Hours: Nights vary, 6:30pm-11pm
Description: Enjoy fresh a la carte seafood presented in a quiet and romantic seaside setting.
Dress Code: Casual.

Portofino
Type: Mediterranean
Hours: Nights vary, 6pm-11pm
Description: Explore the flavors of the Mediterranean with delicious Italian favorites served each evening.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Seaside Grill
Type: Grill
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Located directly on the beach, Seaside Grill offers a variety of light snacks, full meals and a la carte Caribbean steaks during the evening.
Dress Code: Casual.

Coco Cafe
Type:
Coffee and Snacks
Hours: Daily, 7am-10pm
Description: Serving premium coffee and snacks to get you going in the morning.
Dress Code:
Casual.

Sip, Savor & See
The Sip, Savor & See package is now available at Secrets Capri Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Secrets Maroma Beach Riviera Cancun, Secret Silversands Riviera Cancun and Secrets the Vine Cancun, as well as all Dreams Resorts & Spas and Now Resorts & Spas in the Cancun/Riviera area for a total of 25 dining options. Guests must arrange the evening in advance with the resort concierge. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

Four spots to get your drink on. Swim-up, lobby and pool bar, plus a music lounge that has a pool table. (Just think of the clacking balls as an extra layer of instrumental).

Rendezvous
Daily, 10am-1am.

Manatees Bar
Daily, 10am-5pm.

Sugar Reef Bar
Daily, 9am-11pm.

Desire
Daily, 4pm-1am.



BEACHES AND POOLS

You'll find palapas on the beach, where you can indulge in hours of sand and water therapy for your toes. If you want to dive a little deeper, you can explore one of the world's longest barrier reefs. Should you tire of this, there's a 16,000 square foot pool with a vanishing edge dual-temperature pool, heated during winter months with a swim-up bar. You can also venture out and hit the epic Mayan ruins. There's no shortage of beachy, outdoorsy things to do.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Snorkeling
  • Kayaking
  • Sailing
  • Water aerobics
Available for an additional charge:
  • Scuba diving
  • Deep-sea fishing
  • Water Activities Center

Land

  • Fitness center
  • Crossfit class
  • Archery
  • Beach volleyball
  • Bocce ball
  • Latin American dance lessons
  • Billiards
  • Tennis
  • Yoga/pilates classes
  • Healthy Cooking Classes

Golf
Secrets Capri guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya Golf Course.



INTERNET

Secrets Capri Riviera Cancun offers complimentary Internet access in the business center and lobby area. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

Secrets Spa by Pevonia offers an intimate atmosphere of pure indulgence combining hydrotherapy and luxury treatments to create a refreshing, invigorating and peaceful experience for an additional charge.
  • Private Swiss showers
  • Jacuzzi baths
  • A relaxation lounge
  • Sauna
  • Steam room
  • Private showers
  • Multi-functional spa suites
  • Couple's massage suites
  • Hydrotherapy suites
  • Bridal cabin


WEDDING/HONEYMOON

Secrets Capri Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

Secrets Capri Riviera Cancun is an adult-only resort, therefore child care is not available.

SMALL DOGS WELCOME

For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Awards
2013 AAA Five Diamond Award - 7 consecutive years
2014 AAA Four Diamond Award
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.



All hours, fees, amenities, information and services are subject to change without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
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4 days, 3 nights
Travel Dates 3/22 - 4/3
Starting at $809 was $1899
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All Mexico - Riviera Maya Resorts