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Reflect Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $659 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.6
Service
 
3.5
Beaches & Pools
 
3.9
Dining Options
 
3.0
Room Comfort
 
3.5
3.5 out of 5
"This is great hotel,very friendly staff,nice location.I work in same business for last 20 years but for a long time I haven’t seen such great employees.Thank you for making my vocation so nice" – Ela66
86 out of 146 (59%) customers would recommend this product to a friend.
Awesome beach Three resorts down Beach in from of resort The hotel Main pool at night Breakfast, yummy !!!! View from my room Awesome night view Pool daytime Making memories Beach nighttime Infinity Pool View from room balcony Oceanview Sunset A beautifull moon view from hotel
All Customer Reviews
1-4 of 128 reviews. Sort by
January 30, 2020
Reflect Cancun

Loved the Resort, best view of the beach in the Hotel zone! Crystal clear water. It is very safe. They have nightly shows at 8:30PM. Unlimited room service, a lot of food options. Highly recommend.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Salt Lake City
Age: 35-44

January 14, 2020
So-So

While the layout of the hotel is pretty to look at, it's completely dysfunctional. You can't walk directly to anything. I.e. to get to the beach from the front desk, you have to walk down a small set of stairs, around the bar, up another small set of stairs, around the pool (that you're not allowed in unless you pay to upgrade), then down another set of stairs. By the way, if you've made it to the beach and you're looking for a towel, up a set of stairs, back around the forbidden pool, across the courtyard, down another set stairs, near the kiddy pool, approximately 300 ft. from the nearest spot in the sand. Don't get me started on navigating the maze to the restaurants. The room was clean, functional, but very noisy, be prepared for cold showers during high use periods of the day. If you're going to enjoy a room on the higher level floors, be prepared for a long wait at the unreliable elevators. During our stay, one of the two elevators was inoperable, 3 of our 5 days, seemingly a menial complaint, but imagine staying on the 12th of 14 total stories with only one functional elevator. Upon arrival, enter the first money grab for their upgrade package or timeshare, before you've even seen the room you've already paid for. Don't bother speaking with the representatives about the "Altitude Tower upgrade". you'll later learn that after you upgrade, there is yet another level, and more services you're to be denied unless you upgrade further. Stay away from their mixed drinks, very little alcohol, far too much sugar sour mix in the margaritas, stick with beer and straight up liquor if you'd like anything to drink. The restaurants on the premise are decent, although, not all are on the hotel campus, if you'd like some all inclusive Mexican food while you're in Mexico, enjoy a half mile walk or cab ride to their included Mexican cuisine. By the way, not all of the menu is included, while they have a standard menu, albeit meager in choices, each restaurant has a menu and drinks you will need to pay more money to enjoy. The liquor selection is thin, and far from top or even medium shelf. Add again, more money for the good stuff. The beach was wonderful, very clean, well maintained and groomed, beautiful water and friendly wait staff, even a small food menu to enjoy on the beach. In summary, this was an enjoyable vacation in Cancun, but I wouldn't recommend this particular hotel or chain for merely value alone. Calling it all inclusive was a bit of a farce. All inclusive, sure, but they'll tease and bait you for more money at every step.


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Overall Rating: 3
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: New Hampshire
Age: 25-34
Travel: 1-2 trips/year

January 3, 2020
Pleasantly and repeatedly surprised

Have travelled to beach resorts extensively, and this exceeded all expectations. This experience is about value and ease, but not at the expense of quality. First, there is no sales pressure for anything....not on the resort and not on the beach. The service was superior. The staff works hard and personalizes the service if you make an effort to acknowledge them. The food was really good for being part of an all inclusive package with both variety and quality. All premises and facilities were well equipped and maintained. Would totally recommend!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Virginia
Age: 45-54

December 20, 2019
BEAUTIFUL HOTEL, POOR DINNING AND ENTERTAINMENT

We went to Reflect resort on the first week of December and were in the Altitude Tower. The suite was gorgeous with the balcony facing the beach and walk-in shower. We also got some free perks, not sure if due to being Altitude tower guests. Free one day beach/pool bed was very nice as well. The service all over the resort was exceptional and made our experience even better. In not sure why many people comment here that the pool is cold, it was normal to me, warmer on hotter days and cooler on others. Here is what I was very disappointed with. The Entertainment. Non-existent or very weak. Starting with day activities they advertise, like Zumba, dance lessons etc to night entertainment, and when I say that I mean placed to go and dance, drink and have fun. I saw they had a beach club but it was closed during out stay. Going out outside of resort will cost you somewhere between $40-70 per person as an all inclusive admission that they are trying to push. Dinning. Food selection is very poor and didn't taste good at all. Mostly meats, very poor seafood selection. The restaurants weren't that great either. Bottom line I think if you are looking for a quiet and relaxing time, this is the place for you. Its beautiful and Altitude tower is worth it.


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Overall Rating: 3
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Washington DC
Age: 25-34
Travel: 3-6 trips/year

Room Information

Two stunning towers, one specifically for Altitude Club guests, host 395 beautiful rooms and suites offering stunning views of the Caribbean Sea and Nichupte Lagoon. Rooms and suites in the Altitude Club tower offer additional amenities including a private longe, exclusive access to an adults-only infinity pool and so much more!

Each room also comes with a personal tablet with a directory of services including: room service, events calendar, spa booking requests, room upgrades, activity schedule, daily news and more!

Room Details

Deluxe Room
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Altitude Suite
Hotel/Studio Unit Details

Altitude Suite Ocean Front
Hotel/Studio Unit Details

What's to Love

The UNLIMITED-LUXURY® INCLUSIONS give you everything you could ever dream of at an all-inclusive

Upgrading to the Altitude Club gives you access to the adults-only pool. Say hello to kid-free relaxation!

Indulging in a day of pampering at the Reflect Spa, it's a dream!

 

What We'd Change

The drive from the airport can seem like forever when paradise is waiting, but trust us, it's worth the wait!
 

Why You Should Go

The intimate layout of this resort will have you feeling like you're in a secluded paradise, right in the middle of everything Cancun has to offer

The theme parties, oceanfront bars and entertainment venues will keep you entertained for your whole vacation!

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 5 Restaurants
  • 5 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Reflect Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Reflect Cancun

Reflect Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation!

Four shimmering swimming pools (including a children's pool and an Altitude Club, adults-only, infinity pool) offer something for every traveler's tastes. Delicious meals and treats are available at three a la carte dining options, a buffet, a ceviche bar, and a deli cafe with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer's Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.

Guests who book Altitude Club suites receive upgraded services and amenities including the following:

  • Private check-in/check-out at the Private Lounge
  • Daily continental breakfast, afternoon hors d'oeuvres and desserts in the lounge
  • 24-hour room service with a variety of healthy options
  • Exclusive, onsite bar for members only
  • Access to pool and beach Bali bed rentals, with 1 complimentary day per stay
  • Exclusive, Altitude Club are on the beach near the Beach Bar & grill
  • and much more!

Get MORE perks from your getaway to Reflect Cancun. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories will receive the above perks, plus your choice of two luxury inclusions:

  • 1-day Bali bed rental
  • A beach bag gift
  • A professional photo
  • 50% off a romantic dinner

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.



DINING

Restaurant O
Type: International buffet
Hours: Breakfast 6:30am-11am; Dinner 5pm-11pm.
Description:International offerings serving breakfast and dinner buffets.
Dress code: Casual

The Grill
Type: Hours: Lunch and dinner 12pm-11pm.
Description: A la carte grilled specialties served for lunch and dinner
Dress code: Casual

Risotto
Type:Italian
Hours: Dinner 6:30-11pm
Description: A la carte Italian cuisine
Dress code: Casual elegance

Ayami
Type:Asian
Hours: Dinner 6:30-11pm
Description: A la carte Asian cuisine
Dress code: Casual elegance

The Beach Bar & Grill
Type: Bar favorites
Hours: 10am- 6pm
Description: Snack favorites like ceviche, burgers, nachos and more
Dress code: Casual

The Deli
Type: Deli favorites
Hours: Dinner 6am- 11pm
Description: Coffee, tea, bagels, salads and desserts.

El Mortero
Type: Mexican
Hours: Dinner, 6:30pm-11pm
Description: As part of the culinary experience, the hotel offers guests authentic Mexican Cuisine at the traditional El Mortero, which is located on the main strip, walking distance from the resort. Reservations Required.
Dress code: Casual elegance

Sip, Savor & See

Reflect Grand Cancun offers guests the chance to Sip, Savor & See participating Unlimited-Luxury® sister resorts in the area. This means getting to hop around neighboring sister resorts and sipping on even more complimentary cocktails, savoring even more delicious cuisine at any of their restaurants and the chance to see that evening's entertainment. This experience is not a day-pass, and is only available for dinner. Guests must make arrangements through Reflect Cancun's concierge by 3pm. Transportation to and from the resort must be arranged separately. A maximum of 4 guests are allowed per seating.

Hours are subject to change. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.



BARS/NIGHTLIFE

Lobby Bar
Open daily, 5pm-11pm

The Lounge & Terrace
Open daily, 10am-12am

The Pool Bar
Open daily, 10am-6pm

K Bar
Open daily, 11am-5pm

Altitude Club Bar
Open daily, 12pm-7pm (Located in the Altitude Tower and exclusively for Altitude Club guests.)



BEACHES AND POOLS

Spend the day lounging by one of the four shimmering swimming pools or relax with your toes in the sand as you lounge by the ocean.



SPORTS/ACTIVITIES

Water

  • Swimming
  • Water Aerobics
  • Motorized Water Sports ($ through Aquaworld)
  • Scuba Diving ($ through Aquaworld)

Land

  • Yoga
  • Pilates
  • Ping Pong
  • Dance Lessons
  • Golf ($ nearby)
  • Beach Volleyball
  • Beach Football

INTERNET

Wi-Fi is available for all guests.

SPA SERVICES

Spa services are available at The Reflect Spa for an additional fee.


WEDDING SERVICES

Wedding services are available at the resort.

CHILD CARE

Child care is available for kids ages 3-12 in the Explorer's Kid's Club, which includes all things crafts, games, snacks, meals and much more. Open daily from 9am- 5pm.

Babysitting services are available at an additional fee. Reservations must be made 24-hours before requested time at the concierge desk.

Reflect Cancun has something fun for teens (ages 13-17), too! Open daily from 12pm- 8pm, Core Zone offers a variety fun games including a pool table, air hockey, foosball, video games and much more!



ADDITIONAL INFORMATION

Location
Located in beautiful Cancun
25-minute car ride from the airport
15-minute car ride from the downtown Cancun

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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Free Non-Stop Transfers More
5 days, 4 nights
Travel Dates 4/12 - 8/15
Starting at $659 was $1639
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Free Non-Stop Transfers More
5 days, 4 nights
Travel Dates 2/25 - 4/11
Starting at $769 was $1829
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Free Non-Stop transfers More
5 days, 4 nights
Travel Dates 8/16 - 10/3
Starting at $699 was $1479
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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