Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed.
Non-refundable Rate - No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 11 Jun 2025 onwards
Travel Dates: 11 Jun 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Non-refundable rate.
Non-refundable Rate - No cancellations or changes allowed.
Applicable Dates:
Booking Dates: 11 Jun 2025 onwards
Travel Dates: 11 Jun 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Inclusions.
Guest will receive All Inclusive Inclusions: 

Limitless access to gourmet à la carte dining options.
Unlimited international and domestic spirits.
Unlimited fruit juices and soft drinks
In-room mini-bar fully stocked with bottled water, soda and beer
Daily maid service
Room service (7 a.m. – 11 p.m.) (a delivery fee applies to each request)
Complimentary Wi-Fi
Endless daytime activities and nightly entertainment
All hotel taxes and gratuities.
Applicable Dates:
Booking Dates: 21 Jul 2025 to 31 Dec 2050
Travel Dates: 21 Jul 2025 to 31 Dec 2050
*Applicable promotions will display with your room selection. Some restrictions may apply.
Sun Club Amenities.
All Sun Club rooms and suites offer the following additional amenities and services:

Personalized check-in and checkout with concierge service
Preferential status and amenities
Private Sun Club Lounge
Upgraded mini-bar service refreshed daily and upgraded bath amenities.
Complimentary computer access
Complimentary Wi-Fi inside the Sun Club Lounge
Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge.
Complimentary newspaper in room daily (English or Spanish) digital
Milk, cookies, and other special treats
Room service from 7am – 11pm
Applicable Dates:
Booking Dates: 30 Jul 2025 onwards
Travel Dates: 30 Jul 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.
Unlimited Fun Inclusions.
Guest will receive Unlimited Fun Inclusions:

24-hour access to food and beverage options, including kid-friendly menu options.
In-room mini-bar fully stocked with soft drinks, bottled water & beer (once per stay).
Buffet and à la carte restaurants.
Bars and lounges serving international and domestic brand beverages.
Unlimited fruit juices, soft drinks and snacks.
Endless daily land and water activities for all ages.
Live music and local entertainment.
Explorer’s Club for Kids ages 3-12 with supervised activity programs daily, including a splash pad for kids to enjoy.
Core Zone Teens’ Club for teens ages 13-17.
No wristbands required.
All taxes and gratuities included.

Unlimited-Fun for the kid in everyone.
Applicable Dates:
Booking Dates: 30 Jul 2025 onwards
Travel Dates: 30 Jul 2025 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
OnSite Dining
  • Agave Bar

    Poolside bar

  • Alltra VIP Lounge
    Serving refreshments for club level guests
  • At Sunset
    Savor Mediterranean flavors as you take in breathtaking sunset views over a serene blue lagoon.
  • Azul
    Beach front buffet & Asian Cuisine serving local specialties by day and a la carte Asian cuisine at night.
  • Brasas Grill
    Enjoy delicious cuts of meats and fresh seafood cooked on a BBQ and served poolside.
  • Cafe Mexico
    Coffees, teas served daily
  • Casa De Rosa

    Authentic Mexico at its most delicious with warm hacienda décor and vibrant local flavor

  • Cravings
    Pastries, sweets, and other delicious dessert items
  • Kaa Bar & Lounge
    Located at the main lobby, featuring live music
  • Las Olas Bar
    Beach bar with Refreshing drinks by the ocean
  • Sun Club Lounge
    Serving refreshments for club level guests.
  • The Dog House
    Catch this cart serving the hottest dogs and coolest drinks.
  • Ventanas

    Extensive buffet of impeccably prepared international cuisine

  • Viaggio
    Rustic cuisine of the Italian seaside
On-Site Amenities
  • 24-hour front desk
  • Air conditioning
  • Child programs†
  • Children welcome
  • Lounges/bars
  • Restaurant
  • Room service†
  • Wi-Fi

† Fees may apply

On-Site Recreation
  • Pool
  • Soccer field †
  • Spa †
    Aura Spa
  • Volleyball
    Beach volleyball

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17236 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    birthday trip

    the resort was very safe and attentive to every detail. the workers were really friendly and helpful especially “alejandro “ from the entertainment team . he took care of us throughout the whole trip and made sure we were aware of every event they had going on as well as giving us recommendations for anything we wanted to do. overall our experience was 10/10 but the service the workers provided made it that way.

    Nov 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Mr Edgar

    The place is amazing and the stuff are so kind and respectful I highly recommend this place specially the Italian food we had great interaction with Mr.Edgar

    Nov 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    One of the best massages from Martha and Louise that we have ever had

    Martha and Luis are the best!! They were very attentive and did exactly that we asked without very comfortable and we will definitely book again

    Nov 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Massage with Jazmin

    Jazmin was wonderful and provided excellent care. The whole massage experience was relaxing and rejuvenating, great experience

    Nov 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    excellent service

    The waiter Miguel his service was excellent. This is the best hotel ever good food good service, friendly people I would love to come back to this hotel again

    Nov 06, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed: Small Dogs Welcome
    - Only for service dogs

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