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Reflect Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, C
...
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Reflect Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation!
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"My wife and I recently visited Reflect Krystal Grand Cancun to celebrate our 40th anniversary. We were not disappointed, in fact are wondering why it took us so long. The resort is beautiful, overlooki..." – gocats1957
81 out of 138 (59%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.6
Service
3.5
Beaches & Pools
3.8
Dining Options
3.0
Room Comfort
3.5
"My wife and I recently visited Reflect Krystal Grand Cancun to celebrate our 40th anniversary. We were not disappointed, in fact are wondering why it took us so long. The resort is beautiful, overlooki..." – gocats1957
81 out of 138 (59%) customers would recommend this product to a friend.
All Customer Reviews
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October 30, 2019
Reflect Fail
I booked this trip because it was so cheap. I guess that should of been my first hint. Everything at checking was just mediocre, this sos when I found out we weren’t in the new building and we were in the old building which was super hot. We got to our room after checking in they didn’t ask for a credit card (which was weird) to discover our safe was broken and that a must have when traveling with a passport. We waited for 2 hours for someone to come fix it after several different people came and left. The beach was nice but we soon found out there was a secret public entrance which lead all the locals and their families to enjoy the stretch of sand we thought we were paying for. In the states I wouldn’t have an issue with this but it’s like we flew all the way here and PAID money to be on this beach with other paying tourists not locals who snuck on. That’s was probably my main complaint. The food was decent compared to other resorts however there were no options for people who don’t eat meat. You could also tell they filled top shelf bottles with cheap liquor, the only reason I know that is because I bartend and can clearly taste the difference. The bed was extremely hard so if going for relaxation just know you will not be getting a good nights rest. I also didn’t appreciate how housekeeping wouldn’t refill our fridge unless we allowed them to clean our room. We never get our room cleaned due to privacy issues and past theft. Another complaint is the elevator was extremely small but even worse hot I mean like if it got stuck you would die hot. I’m not kidding like old people and children shouldn’t be allowed to go in there. If you can get a room low to the first floor so you can take the steps. Also this resort doesn’t use wrist bands and we encountered 3 different people using the restaurants, bars and beach services who were staying at nearby airbnb’s. There’s an up change for Starbucks and “top shelf liquor “ but like I said it’s fake so bring your own from the airport. When we landed a representative from the travel company amstar scammed us out of 20.00 us as a deposit to swim with the whale sharks. When we got to the hotel we found out it wasn’t whale shark season and of course nobody knew who this woman was.
Look if your on a super tight budget and just need a place to sleep and wash up this is the hotel it if you plan on relaxing this is NOT the hotel. The loud thumping from the nearby clubs and hotels will keep you up day and night along with all of the locals and their families that hand out on the beach.
This place is NOT worth it at all please please save your money this place is not worth the stay at all the rooms are okay the food is okay not great the buffet is very limited in food they close it very early in the night the entertainment there is basically none. The only good thing about this place is the staff is super nice. But doesn’t pay for everything that I payed for there is no music at the bars they switch the type of tequila when your drinking.
The resort was beautiful, small and intimate. Next to the strip.
Clean rooms. Food choices not that great. Staff very friendly. Resort didn’t offer any night entertainment.
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Room Information
Two stunning towers, one specifically for Altitude Club guests, host 395 beautiful rooms and suites offering stunning views of the Caribbean Sea and Nichupte Lagoon. Rooms and suites in the Altitude Club tower offer additional amenities including a private longe, exclusive access to an adults-only infinity pool and so much more!
Each room also comes with a personal tablet with a directory of services including: room service, events calendar, spa booking requests, room upgrades, activity schedule, daily news and more!
The UNLIMITED-LUXURY® INCLUSIONS give you everything you could ever dream of at an all-inclusive
Upgrading to the Altitude Club gives you access to the adults-only pool. Say hello to kid-free relaxation!
Indulging in a day of pampering at the Reflect Spa, it's a dream!
What We'd Change
The drive from the airport can seem like forever when paradise is waiting, but trust us, it's worth the wait!
Why You Should Go
The intimate layout of this resort will have you feeling like you're in a secluded paradise, right in the middle of everything Cancun has to offer
The theme parties, oceanfront bars and entertainment venues will keep you entertained for your whole vacation!
Available Amenities
Tour Assistance
Car Rental Available
Beach
Business Center ($)
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Pool
Conference Facilities ($)
Cribs Available on Request
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Kids Club
Lounge Chairs/Umbrellas
Playground
Swimming Pool(s)
Scuba Diving ($)
24 Hour Front Desk
Sauna
Poolside Bar
Steam Room
Parking
5 Restaurants
5 Bars/Lounges
Shopping
Multilingual Staff
Massage ($)
Elevators
Audio-Visual Equipment ($)
Fax Machine ($)
Health Club
Snorkeling ($)
Handicap Room Available
Wedding Services ($)
24 Hour Room Service
Honeymoon Packages ($)
Wireless Internet in lobby
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Dive Shop(s)
Fishing
Golf Course(s)
Helicopter/Airplane Rides
Horseback Riding
Jet Ski Rentals
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Scooter/Moped Rental
Scuba Diving
Tennis Courts
Water-Skiing
Windsurfing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Reflect Cancun
Pso Kukulcan, km 9 lotes 9 y 9 A
+52 998 848 9800
Hotel Description
Reflect Cancun
Reflect Cancun is located on a sunny, stretch of powder-white sand, offering breathtaking views of the sparkling blue, Caribbean water. This beautiful resort offers everything you could possibly need for a relaxing, beach vacation!
Four shimmering swimming pools (including a children's pool and an Altitude Club, adults-only, infinity pool) offer something for every traveler's tastes. Delicious meals and treats are available at three a la carte dining options, a buffet, a ceviche bar, and a deli cafe with no required reservations. Five bars and lounges serve a wide array of cocktails and unlimited top-shelf spirits. Supervised fun for kids 3-12 is available at the Explorer's Club allowing adults to sneak away and enjoy pampering at the spa. Reflect Cancun caters to every vacation style and creates the perfect atmosphere for moments to remember forever.
Guests who book Altitude Club suites receive upgraded services and amenities including the following:
Private check-in/check-out at the Private Lounge
Daily continental breakfast, afternoon hors d'oeuvres and desserts in the lounge
24-hour room service with a variety of healthy options
Exclusive, onsite bar for members only
Access to pool and beach Bali bed rentals, with 1 complimentary day per stay
Exclusive, Altitude Club are on the beach near the Beach Bar & grill
and much more!
DINING
Restaurant O Type: International buffet Hours: Breakfast 6:30am-11am; Dinner 5pm-11pm. Description:International offerings serving breakfast and dinner buffets. Dress code: Casual
The Grill Type:Hours: Lunch and dinner 12pm-11pm. Description: A la carte grilled specialties served for lunch and dinner Dress code: Casual
Risotto Type:Italian Hours: Dinner 6:30-11pm Description: A la carte Italian cuisine Dress code: Casual elegance
Ayami Type:Asian Hours: Dinner 6:30-11pm Description: A la carte Asian cuisine Dress code: Casual elegance
The Beach Bar & Grill Type: Bar favorites Hours: 10am- 6pm Description: Snack favorites like ceviche, burgers, nachos and more Dress code: Casual
The Deli Type: Deli favorites Hours: Dinner 6am- 11pm Description: Coffee, tea, bagels, salads and desserts.
El Mortero Type: Mexican Hours: Dinner, 6:30pm-11pm Description: As part of the culinary experience, the hotel offers guests authentic Mexican Cuisine at the traditional El Mortero, which is located on the main strip, walking distance from the resort. Reservations Required. Dress code: Casual elegance
Sip, Savor & See
Reflect Grand Cancun offers guests the chance to Sip, Savor & See participating Unlimited-Luxury® sister resorts in the area. This means getting to hop around neighboring sister resorts and sipping on even more complimentary cocktails, savoring even more delicious cuisine at any of their restaurants and the chance to see that evening's entertainment. This experience is not a day-pass, and is only available for dinner. Guests must make arrangements through Reflect Cancun's concierge by 3pm. Transportation to and from the resort must be arranged separately. A maximum of 4 guests are allowed per seating.
Hours are subject to change. All restaurant openings rotate throughout the week. Number of restaurants open for each meal is dependent upon occupancy levels.
BARS/NIGHTLIFE
Lobby Bar
Open daily, 5pm-11pm
The Lounge & Terrace
Open daily, 10am-12am
The Pool Bar
Open daily, 10am-6pm
K Bar
Open daily, 11am-5pm
Altitude Club Bar
Open daily, 12pm-7pm (Located in the Altitude Tower and exclusively for Altitude Club guests.)
BEACHES AND POOLS
Spend the day lounging by one of the four shimmering swimming pools or relax with your toes in the sand as you lounge by the ocean.
SPORTS/ACTIVITIES
Water
Swimming
Water Aerobics
Motorized Water Sports ($ through Aquaworld)
Scuba Diving ($ through Aquaworld)
Land
Yoga
Pilates
Ping Pong
Dance Lessons
Golf ($ nearby)
Beach Volleyball
Beach Football
INTERNET
Wi-Fi is available for all guests.
SPA SERVICES
Spa services are available at The Reflect Spa for an additional fee.
WEDDING SERVICES
Wedding services are available at the resort.
CHILD CARE
Child care is available for kids ages 3-12 in the Explorer's Kid's Club, which includes all things crafts, games, snacks, meals and much more. Open daily from 9am- 5pm.
Babysitting services are available at an additional fee. Reservations must be made 24-hours before requested time at the concierge desk.
Reflect Cancun has something fun for teens (ages 13-17), too! Open daily from 12pm- 8pm, Core Zone offers a variety
fun games including a pool table, air hockey, foosball, video games and much more!
ADDITIONAL INFORMATION
Location
Located in beautiful Cancun
25-minute car ride from the airport
15-minute car ride from the downtown Cancun
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
