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Now Emerald Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $869 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.2
Service
 
3.8
Beaches & Pools
 
3.9
Dining Options
 
3.0
Room Comfort
 
3.0
3.1 out of 5
"I was lucky enough to snag this all inclusive deal to Cancun! At first I was worried because of the reviews of things not working, etc.. however I got to Now emerald on 6/11/19 for 4 days and I was so ..." – Nicole12
54 out of 125 (43%) customers would recommend this product to a friend.
Great presentation Unique food experience Bathroom View from our room Beach with excellent waves for surfing. One of the beautiful pools Nice beach Trash bag Pool side Are view Nice view Good weather Room needs improvement Mirror leaks in bathroom View from our room
All Customer Reviews
1-4 of 109 reviews. Sort by
December 27, 2019
Cancun Vacation December 2019

We had a wonderful time at Now Emerald Cancun. Our view was fantastic from our room. The room was a bit outdated even tho the resort is undergoing renovation. The shower would spray water all over the floor unless you blocked it with a towel but they serviced the room daily. The Buffet was very good. Ask for Tito's area. He gave us great service. We also loved the Sushi Bar. Carlos was fantastic. When we arrived, Luis kept us well informed about local happenings and gave a a tour of the resort before even going to our room. The French restaurant was our favorite. Great food and great service. One down side is there were lots of stairs between the hotel and the beach. We will consider going back to Now Emerald if we make it back to Cancun.

View from our room
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Nixa, MO
Age: Over 65
Travel: 1-2 trips/year

December 22, 2019
Best option for the the price

Greeted and taking care of once I deplaned. Food options and taste were mediocre but I could fill up on it as much as I wanted. Air conditioners could not cool the room enough for me. The moisture in the room kept the bed damp most of the time but enough Tequila could solve that problem. Had a great time and would return and ask for dehumidifier next time.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Virginia
Age: 35-44

December 22, 2019
PLEASE READ PRIOR TO BOOKING

The luxury part of this resort is over exaggerated beyond belief. Not only is it maybe worth 2-3 stars at maximum, the customer service here removes another to leave it at 1. The staff apart from the front desk/ management is kind and hardworking so hats off to them. I ordered room service one day- a southern fried chicken sandwich which was a stale bun, a thinly sliced grilled chicken and 12 fries. The second time I tried to order because I wasn’t feeling well, it took me 6 phone calls, calling for a manager and a phone replacement as the phones from 40 years ago do not work. The breakfast buffet is the smallest and most limited I have ever witnessed and I have been traveling to resorts for over 15 years. Bacon was so hard that you can break a tooth. They served dinner stews for breakfast that were clearly from the day(s) before on daily basis. You literally either make eggs or eat a piece of bread. I can vouch for their fruit selection, though today the watermelon wasn’t even fresh as if it stayed out in the sun too long. The lunch options are also limited so you end up eating the same things every day just to be full. Their entertainment is poor at best. Nighttime shows are not as impressive as even 3 star resorts and this one is supposed to be 5. I believe this specific Now resort is going to heavily bring down the chain’s reputation. I have 4 friends that were interested in booking and will not post my experience. I am SO disappointed, it did not even feel like a vacation with the amount of times I was upset. Another important fact is that there was no hot water in the room for numerous nights and when the front desk was contacted, they would hang up the phone as soon as you asked about it.. I paid for an ocean front room which is supposed to be an upgraded room. Pics below reflect the disgusting dirt in shower and shows how old the rooms are. The continuous running water in the shower was not fixable. If a resort is purchased and a new name attached, they require at least to improve to match Now standards. Cherry on top was the non stop construction noises, even at 10pm. They were not a simple nail in the wall, but lobby doors being changed late at night, welding and continuous drilling. It started on a Tuesday when I arrived and was still going on on the Saturday I left. It’s mind boggling to me how it takes 5 days, all day each day to fix the same door. They were also cleaning a room on a floor on top of mine and moving furniture (screeching sounds) after 10pm. Don’t count on taking a nap or sleeping at night if you’ve traveled a while and need any rest. When I asked to speak to a manager about some of these complaints, stupidly assuming they will care, the manager was nowhere to be found. Another odd fact that I haven’t seen anywhere else, they come into your room 1x to clean and 1x to.... no idea, they had no explanation as to why people were in my room the other times on numerous occasions. Literally, stared at me with blank faces. Another down side is the amount of staff that spoke 0 English. It makes sense as they accommodate what seems like mostly locals. There are many resorts and vacation options so please be smart how you allocate your money. I have made many of my friend and family circles aware of these complaints and it is guaranteed they will never book a Now resort. Customer service reviews are so important and I shouldn’t have been my typical optimistic self to give such a falsely claimed luxury chain a chance. Please be cautious and do the same.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: New York
Age: 25-34
Travel: 3-6 trips/year

December 18, 2019

We enjoyed our trip to the Now Emerald despite a couple of bumps along the way. The hotel was huge with (it seemed) a lot of vacancies Due to off season. But when we asked for a slight up grade to face the pool area( not the ocean) the check in person said no but we could purchase an upgrade for another $700.00. My husband has mobility issues so we asked for a handicapped room, He said they didnt have any. We asked to be on the lowest level to the beach, he put us on the 4th floor ( lobby level) Buffet is down at least 30 stairs. Beach is down 6 flights. Great for a handicapped person. While at the pool you have to use the bathroom, up 2 flights or down 3. Oh, beach is beautiful, clean and silky sand with waves that will drown any but the strongest swimmers!! Well, they also have bellmen who also sell their other ( more expensive) hotel down the strip. You can't pass them without being harassed. They have spa people that come onto the beach snd the pool area and pester you to death. ( I finally gave a spa salesperson the "whatfor" and he didn't harass me the rest of the week.) . Other than that, tje wait staff could not gave been nicer or more helpful. The food was excellent! Our favorItes: Italian and Mediterranean! With all that being said, it was very relaxing and I didn't want to come home to cold and snow!!

Beach with excellent waves for surfing. One of the beautiful pools
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Berlin,MA
Age: Over 65
Travel: 1-2 trips/year

Room Information

Now Emerald Cancun boasts 427 luxury rooms and suites, all carefully designed for ultimate comfort and relaxation after long beach and pool days. All rooms are non-smoking, and come fully equipped with one king size bed or two doubles, 42" HD flat screen cable TV, iron and ironing board, hairdryer, daily restocked minibar, in-room safe, complimentary Wi-fi, and much, much more!

Room Details

Deluxe Garden View
Hotel/Studio Unit Details

Deluxe Sunset Lagun View
Hotel/Studio Unit Details

Deluxe Sunset Lagun View with Balcony
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Deluxe Ocean View with Balcony
Hotel/Studio Unit Details

What's to Love

Now Emerald Cancun is the perfect mix of natural beauty and modern luxury.

No wristbands or additional gratuities required.

Indulging in a day of pampering at the spa... it's a dream!

 

What We'd Change

Gorgeous white sand beach, luxury rooms and suites and top-notch service... what's NOT to love?
 

Why You Should Go

This stunning resort sits just along Cancun's bustling Hotel Zone, where there's always something fun to do!

Now Emerald is only a quick 13-minute drive from Cancun International Airport.

Easy access to a variety of additional restaurants and bars at nearby, participating sister resorts.

Available Amenities

  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Daily Maid Service
  • Golf Course ($)
  • Kayaks
  • Snorkeling
  • Pool Bar
  • Scuba Diving ($)
  • Aerobics
  • Ping Pong
  • Game Room
  • Billiards
  • 8 Bars/Lounges
  • 8 Restaurants
  • Yoga
  • Massage/Spa Treatments ($)
  • Beach Towels
  • Wedding Services ($)
  • Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • Pre-Teen Club
  • Fitness Center
  • Tour and Island Information
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Evening Entertainment
  • Swim-Up Bar
  • Non-Smoking


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Beauty Salon
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Historical Site(s)
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Theme Park
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Now Emerald Cancun

Blvd. Kukulcan Km 19.5, Lote 50 Zona Hotelera

Hotel Description

Now Emerald Cancun

Situated less than 15 minutes from Cancun International Airport, along Cancun's world-famous Hotel Zone, Now Emerald Cancun offers exclusive luxury and ultimate relaxation. With stunning views of the Caribbean Sea and miles of white sand beach, this family-friendly resort is the perfect mix of natural paradise and modern luxury.

At Now Emerald Cancun, everything's included for an unforgettable, Unlimited-Luxury® vacation in paradise! The best part? No wristbands or additional gratuities are required to enjoy this awesome experience. Here's a peek into what you'll get:

  • Unlimited a la carte dining at eight gourmet restaurants (no reservations needed), six bar options (yes, teens can order a variety of non-alcoholic drinks, too!), plus options for grilled snacks and cafe items.
  • 24-hour access to food and drink options, including something sweet for the kiddos!
  • In-room minibar, fully-stocked with soft drinks, juice, bottled water & beer.
  • A variety of buffet and a-la-carte restaurants, no reservations required!
  • Bars and lounges with all the international and domestic brand drinks to go around.
  • Unlimited fruit juices, soft drinks and snacks.
  • Endless daily land and water activities for everyone!
  • Day and nightly live music and local entertainment.
  • All taxes and gratuities are included!
  • Guests at Now Emerald Cancun also have the option to upgrade their experience to the Preferred Club, which offers exclusive access to the Preferred Club lounge and many other awesome spots around the resort!

    Get MORE perks from your getaway to Now Emerald Cancun. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

    • Complimentary in-room snacks
    • 25% spa discount
    • An in-room breakfast

    Guests staying in upgraded room categories will receive the above perks, plus your choice of two luxury inclusions:

    • 1-day Bali bed rental
    • A beach bag gift
    • A professional photo
    • 50% off a romantic dinner


    DINING

    Carnival International
    Type: International Buffet
    Hours: Breakfast, 7am- 11:30am; Lunch, 12:30pm- 5pm; Dinner, 6pm- 10pm.
    Description: Carnival is a buffet-style eatery that offers a variety of international cuisine and classics that we all know and love.
    Dress code: Casual: Bermuda shorts or pants, sneakers/tennis shoes, sandals, no uncovered bathing suits and no sleeveless shirts for men.

    Spice
    Type: Asian
    Hours: Dinner, 5:30pm- 10:30pm
    Description: Indulge in some of the best sushi options or a variety of a la carte Asian cuisine.
    Dress code: Casual: Bermuda shorts or pants, sneakers/tennis shoes, sandals, no uncovered bathing suits and no sleeveless shirts for men.

    Capers
    Type: Italian
    Hours: Dinner, 6pm- 11pm.
    Description: Treat yourself to a variety of authentic Italian dishes served in an elegant atmosphere.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Tamarindo
    Type: Mexican
    Hours: Dinner, 6pm- 11pm
    Description: Enjoy delicious, traditional Mexican food served in a lively atmosphere.
    Dress code: Casual: Bermuda shorts or pants, sneakers/tennis shoes, sandals, no uncovered bathing suits and no sleeveless shirts for men.

    Cin Cin (Adults-Only)
    Type: Mediterranean
    Hours: Dinner, 6:30pm- 11pm
    Description: Dine on a variety of a la carte fish and Mediterranean dishes in an exclusive, adults-only setting.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Paramour
    Type: French
    Hours: Dinner, 6:30pm- 11pm
    Description: Indulge on a variety of French a la carte dishes.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Barefoot Grill
    Type: Grill
    Hours: Daily, 11am- 5pm
    Description: Enjoy a variety of grilled favorites served poolside.

    Sushi Bar
    Type: Sushi
    Hours: Daily, 12pm- 5pm
    Description: Choose from a variety of delicious sushi in a casual setting.

    Coco Cafe
    Type: Coffee & Snacks
    Hours: Daily, late night bites from 11pm-1am
    Description: Need an afternoon energy reboot or snack? Coco Cafe offers all the premium coffee, ice cream and snacks in a laid-back atmosphere near the main lobby.
    Dress code: Casual.

    Gluten-Free and Vegetarian Options
    Now Emerald offers a variety of gluten-free and vegetarian plates at each of its restaurants. Don't hesitate to notify the resort or restaurant managers in advance, and they will be more than happy to meet your needs.

    Hours are subject to change.



    BARS/NIGHTLIFE

    The Reef (Adults-only)
    Open daily, 10am- 6pm

    The Mix (Preferred Club guests only)
    Open daily, 10am- 6pm

    Splash (Wet Bar)
    Open daily, 10am- 6pm

    The Sandbar (Beach Bar)
    Open daily, 10am- 6pm

    Moments (Lobby Bar)
    Open daily, 10am- 1am

    Scores
    Open daily, 6pm- 10pm; Disco (adults-only), 10pm- 1am

    Sushi Bar
    Open daily, 10am- 6pm

    The Lounge
    Open daily, 7am- 11pm

    Sip, Savor and See Dining Experience
    Now Emerald Cancun offers guests the chance to Sip, Savor and See participating Unlimited-Luxury® sister resorts in the area. This means getting to hop around neighboring sister resorts and sipping on even more complimentary cocktails, savoring even more delicious cuisine at any of their restaurants and the chance to see that evening's entertainment. This experience is not a day-pass, and is only available for dinner. Guests must make arrangements through Now Emerald's concierge by 3pm. Transportation to and from the resort must be arranged separately.



    BEACHES AND POOLS

    Spend the day lounging by any of the resort's four pools or on the beach with stunning views!


    SPORTS/ACTIVITIES

    Water

    • Swimming
    • Water aerobics
    • Scuba diving ($)
    • Kayaking
    • Water volleyball
    • Snorkeling
    • Hobie cat
    • Pool intro to scuba lessons

    Land

    • Ping pong
    • Board games
    • Golf ($)
    • Zumba
    • Yoga
    • Aerobics


    INTERNET

    Complimentary Wi-Fi is available for all guests through the Unlimited Connectivity mobile app.

    SPA SERVICES

    Pamper yourself at the onsite Spa by Pevonia with various facial and massage treatments including facials, body scrubs, reflexology, manicures pedicures and much more. All spa treatments are available at an additional cost.

    WEDDING SERVICES

    Now Emerald Cancun offers a variety of romantic wedding services, packages and honeymoon packages.

    CHILD CARE

    Kids ages 3 to 12 get to enjoy the onsite Explorer's Club for Kids, featuring supervised activities with Red Cross certified staff. The program offers a variety of fun and even educational activities ranging from arts and crafts, storytelling and music to treasure hunts, video games and sandcastle contests.

    For teens ages 13-17, there's tons for them to do as well! The Core Zone Teens Club offers a variety of activities such as daily social events and disco mixers, video game stations (Xbox 360, Wii and Play Station), ping pong, billiards, air hockey and much more! And yes, parents can play too!

    Professional babysitting services are also available at the resort from 8am-11pm. Please contact the concierge for more details. Additional costs apply.



    ADDITIONAL INFORMATION

    Location
    Located along Cancun's world-famous Hotel Zone, Now Emerald is just a quick, less than 15-minute ride from Cancun International Airport.

    Check-In/Check-Out
    Check-in: 3pm. Check-out: noon.
    A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.



    All hours, fees, amenities, information and services are subject to change without notice.
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