What We Love
- The modern design of this hotel will have you feeling like royalty in no time!
- Having access to Riu Dunamar next door makes for double the fun.
- Being away from the busy Hotel Zone in the heart of Cancun provides so much tranquility!
Things to Know
- This resort is located right on the beautiful beach of Cancun!
- You can't beat the location! Connected to Riu Dunamar Hotel, you get twice the amenities!
Resort Details
- Various Bars & Lounges- Lobby Bar
- Lounge Bar
- Poolside Bar, featuring a swim-up bar
- Capuccino, patisserie and ice cream parlor - Various Restaurants- Italian restaurant
- Japanese restaurant
- Krystal fusion restaurant
- Main Buffet restaurant
- Mexican restaurant
- Poolside Steakhouse restaurant
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- 24-hour front desk
- 24-hour security
- Barber shop†
- Beauty shop/salon†
- Bell staff/porter
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Gift/News stand†
- Ice machine
- Laundry/Valet service†
- Lounges/bars
- Medical Facilities Service, Offsite†
- Parking
- Restaurant
- Tour/sightseeing desk†
- Umbrellas
- Wireless internet connection in public areas
† Fees may apply
- Children's program, onsite
- Fitness center on-site
- Pool
- Solarium
- Spa †
- VolleyballBeach volleyball.
- Water activities
- Golf †-This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Perfect place
Perfect atmosphere rooms are located that you don’t have noice very very good food lobster steaks blue cheese fruits full of all ! Nice polite workers clean room pool very good beach no rocks good program activity for kids rooms are big good service
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A very pleasant stay at the RIU Costa Mujeres
Just came back after an 8 day stay at the RIU Palace. For the most part it was an excellent experience. The hotel is kept in immaculate shape with ground keepers and hotel staff keeping it in pristine condition. Drinks were tasty and plentiful and we enjoyed hanging out at the beach. Never did go into the pools but the people there looked like they were enjoying it. Food was good and sometimes even excellent. Our first night on the Friday we dined at the Steak House and everything was top notch. Steak was done to perfection, shrimp were grilled just right and the steamed veggies were still crunchy. We went back on our last night and must have been a different chef. Everyone was so salty, like it been soaked in brine, whether it was the chicken/beef or the veggies. Disappointed so just passing this on. We enjoyed the Italian ala carte as it was quite tasty. The Mexican ala carte, so so, no spice as we make it quite zippy at home but this would appeal to the masses I would guess. We liked the quiet atmosphere of the Fusion ala carte also. Buffets had plenty of options so that made that part of it enjoyable too. One of our favorite spots was the indoor area with the coffee bar on one side and the bar on the other. Was a great spot to get a good coffee and then add some Baileys! Good way to start the day and in the evenings they had either a pianist or saxophonist playing, great way to pass some time. Night time shows were great and we enjoyed the 3 that we went to. We popped over to both the RIU Dunamar and the RIU Latino to have a drink and some food and liked that we could do that. Nice walk down the beach to the Latino. Sand is super fine and nice, while the ocean was perfect temperature and minimal seaweed. Would go back!
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Birthday trip review
I had a great stay at Riu Costa Mujeres as my birthday trip the views were amazing and the staff made me feel celebrated on the day of my birthday, with little deserts and even the housekeeping staff made a birthday cake out of towels it was so cute and made me very happy!! The staff was so nice and great customer service from beginning to end, and they best iced coffee I’ve ever had. 10/10 recommend!
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Great Beach!!
When we arrived to Riu Palace Costa Mujeres at 11:00pm our room was ready but it wasn’t really clean and the a/c was off so our room was very warm !! Also the entry door to our room was filthy dirty with black stains all over our door like it needed a fresh coat of paint asap and our room needed a good cleaning!! So bad impression for just arriving!! Also had to ask for extra towels and face cloths every day and we were tipping the maid $5.00 USA 🇺🇸 EVERY DAY!! The maid did a good job of cleaning our room but couldn’t get the towel and face cloth count right lol 😂 also no soap in the rooms just shower gel so fyi bring soap !!
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Enjoyed our stay!
We enjoyed our stay the resort is very clean great location and beach. Staff are very friendly. I don’t agree with limiting at the à la cart, restaurants. Should be able to get a steak and a lobster tail. It is in an all-inclusive. Also, the beds could be a little more comfortable.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum 33.94 Mexican Pesos per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26