What We Love
- The modern design of this hotel will have you feeling like royalty in no time!
- Having access to Riu Dunamar next door makes for double the fun.
- Being away from the busy Hotel Zone in the heart of Cancun provides so much tranquility!
Things to Know
- This resort is located right on the beautiful beach of Cancun!
- You can't beat the location! Connected to Riu Dunamar Hotel, you get twice the amenities!
Property Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4011 reviews-
Excellent resort
There is absolutely nothing to complain about at this resort. The food, the room, the cleanliness, the pools, the drinks and the staff (with a couple of exceptions) are all top of the line. The staff in question are not the working staff but the supervisors in the lounge who must think that it is not their job to wait on customers when the regular servers are too busy serving others. What supervisor would ignore a customer long enough that I went to the bar myself for drinks and after I returned to the table he approached me to see if I wanted a snack?????? Management needs to take a hard look at what these people actually do and make some adjustments. Ikmaile and Sylvia should be happy to have the do nothing jobs they have because there are a lot of staff here that work hard and go the extra mile.
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Good trip and resort
Decent food, what you’d expect from an all inclusive. Resort had some weird rules about food and didn’t enforce ones about poolside loungers. Cecilia, in garden lounge, really made our visit, knew us by first name and played with our child.
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8th time at Riu Palace Costa Mujeres, be back soon!!!!
Just returned from our 8th time at Riu Palace Costa Mujeres. Fabulous once again, already wanting to go back!!! Just started my weight loss program to lose the extra 10 pounds I came home with! Big thanks going out to management staff, Inigo, Mariana, and a welcome to Luna. You guys are amazing, couldn't ask for better people to welcome us there when we arrive. Thanks to our friends in the dining area, Paco and Lilly. The hardest working , most welcoming pair , always look forward to seeing you both every morning and lunch! Our friend Silva in the lounge area, she works so hard and keeps the cappuccino bar running like a clock. Last and certainly not least, my boy Alfredo at the bar. I curse you every morning, but at night, anything you mix us up is too good, the mint martinis, long island iced teas, and the pink gin and tonics, soooo good! Miss you already, see you soon!
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Best resort
Best resort ever. We had a fabulous vacation. The rui palace was awesome. The service from the cleaners to the management was top notch. We will definitely be going back. Food was excellent, resort was spotless, and staff was very friendly.
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One of the best Resorts we’ve experienced
This is one of the only resorts we would definitely come back to. The service was amazing from around the pool but also the beach. The layout of the resort was great. We had a partial ocean front room on the 4th floor. We only tried one restaurant because we were a bigger group and were never able to get a bigger table reserved for us but the main buffet was still pretty good so it’s ok. This is one of the best RIU palace resorts we’ve been to in terms of service, food and drinks. Only improvement suggestion was that we wish there was a better selection of food at the pool bar during lunch for the times we were swimming all afternoon and didn’t want to go upstairs for lunch in the buffet.