JOIA Paraiso by Iberostar (Formerly Iberostar Grand Paraiso) - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10133 reviews

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  Average experience.

  I have been a loyal Iberostar guest for the past five years. This was my third time at Joia Paraiso and my fifth time at an Iberostar resort. Unfortunately, this trip did not fully live up to my expectations. On the positive side, most of the staff are very friendly and welcoming. They genuinely make you feel like part of the family. I had very positive experiences at the coffee shop, the spa and most of the restaurants. The one staff member who really stood out on this trip is Isabella with the Star Friends. Several mornings I woke up early to do sunrise yoga on the beach at 6am. She leads that group most days and was the most fantastic person. She was the reason I kept going back to the class. Now for the not-so-good part. The butler service this trip was frustrating and inconsistent. Upon checking in the room, I noticed that the small bottle of tequila they traditionally gave away for free was missing. When I asked the butler about it, he informed me they no longer have it in stock. The next day, another butler told me it had to be paid for. Finally, on the last night, a different butler told me the first one is free and any additional ones must be paid for. She told us we should have been given one, but by that point, nothing could be done about it. I am not sure why that even happened but it left a bad impression. I could really care less about the tequila. I care more about how I felt lied to initially. I also had other issues with the butler staff that is too much to list in a short review. To make a long story short, if I ever return to this resort, I will make sure not to have a butler. It was way more stress than it was worth, in my opinion. I still believe in Iberostar as a brand and really hope this was just an off experience, but sadly, after this visit, I am questioning if I would return to this particular property. I hope management takes this feedback seriously and works to improve consistency and communication.

  Jul 18, 2025
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  Top notch resort

  The resort is top notch. The staff especially is very accommodating, kind and professional. Abraham of the Ember steak house comes to mind as one of the exemplary wait staff. The resort has great views, rooms, restaurants and amenities. You will not be disappointed.

  Jul 11, 2025
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  Great stay.

  We had a great time. My wife and I celebrated our 28th anniversary. Excellent service and animation/entertainment team. JOIA worths every penny. I will defensively recomment.

  Jul 10, 2025
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  Best Resort Ever

  My time at Iberostar Joia resort was incredible. The food, atmosphere, and most importantly the staff was what made my vacation unforgettable. Some of the staff that made my trip especially awesome were the pool bar staff, Rodrigo and Humberto, the lobby bar staff, Jonatan and Dario. Along with them Wilbert who made us Mexican coffee every night at the buffet was something we looked forward to. We also did a wine tasting with Carlos and that was something I recommend every guest does. The people who made our days at the pool fun were the star friends Luis, Carlos, Charlie, Pedro, Monserrat, Alma, Viri, Fernanda, Vi, and Cassandra. I stayed in an oceanfront room and also had the privilege of meeting some of the butlers, those who stood out to me included Mirna, Fatima, and Aristedes. Overall my vacation was perfect, and the people I mentioned were the ones who made it that way!

  Jul 08, 2025
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  Fantastic resort

  Outstanding resort with excellent service and great food. Will be back!! Sacinita at the front desk was great. Daniel at the lobby bar provided awesome drinks. Luis great entertainment.

  Jul 07, 2025