What We Love

  • Posh lounge chairs surround the pools and the beach. We can't think of a better place for a cold, fruity cocktail.
  • The service here is absolutely impeccable. It's the reason this resort attracts so many repeat customers. 
  • Capture much needed "me-time" at the luxurious, onsite Infinity Pool. 

Things to Know

  • The resort is only 30 minutes from the airport. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is open to adult guests only. 

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • The Grand Cellar
    an exclusive cellar with more than 200 wines imported 
    from the most prestigious world wine regions
  • Various Lounges/Bars
    El Mirador - Lobby bar 
    Sirenita - Aqua Bar 
    Rhapsody - Music Bar 
    Esplendido - Smoke bar 
    Coliseo - Theater Bar
    Health Bar
  • Various Restaurants
    2 buffets, including the popular Bella Vista Restaurant and La Brisa Restaurant.

    4 a la carte restaurants, 2 of which include fabulous sea views. 1 pool restaurant is also available. Enjoy delicious cuisine at: 

    - Venecia, Italian restaurant
    - L'atelier, Gourmet restaurant
    - Haiku, Japanese restaurant
    - Tony's, Surf & Turf restaurant

    Please contact guest services upon arrival for complete details.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Baggage hold
  • Bell staff/porter
  • Bicycle rentals
  • Business services
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Golf†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Liquor store†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Sauna
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services
  • Internet Access†
On-Site Wedding Services
  • Star Wedding Package, Silver Star Wedding Package, Gold Star Wedding Package. Please contact wedding coordinator for complete information, locations and to reserve a date.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Bike rental

    Complimentary bike tours.

  • Direct access to a beach
  • Fitness center on-site
    Fit & Fun fitness program.
  • General

    Other activities include aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.

  • Golf †
    18-hole P.B. Dye golf course.

    Green fees and carts are at an additional charge ($).
  • Hot tub
    6 outdoor hot tubs.
  • Leisure Facilities
    Other activities include: aerobics, yoga, shooting tournaments, archery, basketball, cycling, billiards, bocce, football, gymnastics and table tennis.
  • Motorized Water Sports †
    Jet skis are available. 
  • Non-Motorized Water Sports
    Kayaking, windsurfing, beach volleyball, catamarans, aqua gym, the scuba clinic, and snorkeling.
  • Pool
    There are 3 pools on site, including an activity pool and a lake pool. This property has swim-up bars.
  • Sauna
  • Spa †
  • Steam bath
  • Tennis court
    There are 2 tennis courts on-site. All courts are lit and feature complimentary use.
On-Site Attraction
  • On-site Entertainment

    Live nightly shows in theater/disco/casino

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 10133 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Average experience.

    I have been a loyal Iberostar guest for the past five years. This was my third time at Joia Paraiso and my fifth time at an Iberostar resort. Unfortunately, this trip did not fully live up to my expectations. On the positive side, most of the staff are very friendly and welcoming. They genuinely make you feel like part of the family. I had very positive experiences at the coffee shop, the spa and most of the restaurants. The one staff member who really stood out on this trip is Isabella with the Star Friends. Several mornings I woke up early to do sunrise yoga on the beach at 6am. She leads that group most days and was the most fantastic person. She was the reason I kept going back to the class. Now for the not-so-good part. The butler service this trip was frustrating and inconsistent. Upon checking in the room, I noticed that the small bottle of tequila they traditionally gave away for free was missing. When I asked the butler about it, he informed me they no longer have it in stock. The next day, another butler told me it had to be paid for. Finally, on the last night, a different butler told me the first one is free and any additional ones must be paid for. She told us we should have been given one, but by that point, nothing could be done about it. I am not sure why that even happened but it left a bad impression. I could really care less about the tequila. I care more about how I felt lied to initially. I also had other issues with the butler staff that is too much to list in a short review. To make a long story short, if I ever return to this resort, I will make sure not to have a butler. It was way more stress than it was worth, in my opinion. I still believe in Iberostar as a brand and really hope this was just an off experience, but sadly, after this visit, I am questioning if I would return to this particular property. I hope management takes this feedback seriously and works to improve consistency and communication.

    Jul 18, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top notch resort

    The resort is top notch. The staff especially is very accommodating, kind and professional. Abraham of the Ember steak house comes to mind as one of the exemplary wait staff. The resort has great views, rooms, restaurants and amenities. You will not be disappointed.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay.

    We had a great time. My wife and I celebrated our 28th anniversary. Excellent service and animation/entertainment team. JOIA worths every penny. I will defensively recomment.

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Resort Ever

    My time at Iberostar Joia resort was incredible. The food, atmosphere, and most importantly the staff was what made my vacation unforgettable. Some of the staff that made my trip especially awesome were the pool bar staff, Rodrigo and Humberto, the lobby bar staff, Jonatan and Dario. Along with them Wilbert who made us Mexican coffee every night at the buffet was something we looked forward to. We also did a wine tasting with Carlos and that was something I recommend every guest does. The people who made our days at the pool fun were the star friends Luis, Carlos, Charlie, Pedro, Monserrat, Alma, Viri, Fernanda, Vi, and Cassandra. I stayed in an oceanfront room and also had the privilege of meeting some of the butlers, those who stood out to me included Mirna, Fatima, and Aristedes. Overall my vacation was perfect, and the people I mentioned were the ones who made it that way!

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic resort

    Outstanding resort with excellent service and great food. Will be back!! Sacinita at the front desk was great. Daniel at the lobby bar provided awesome drinks. Luis great entertainment.

    Jul 07, 2025
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Fee: 33.94 Mexican peso (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 32.57 MXN (approx. $2.50 USD) Eco tax, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Spring Break Policy - Bookings traveling in the months of March and April will be subject to the following conditions:
    · The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
    · In the event that any guests engage in inappropriate behaviour or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


    Spring Break Groups Policy  - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
    · Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
    · Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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