What We Love
- Sample tantalizing, gourmet faire from one of eight onsite restaurants.
- Keep unending luxury at your fingertips thanks to 24-hour room service.
- Quaint, hacienda-style suits allow for unmatched ambiance and tranquility.
Things to Know
- The resort is only 20 miles from the airport.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- This resort is limited to guests aged 18 and older.
Escape the real world at this luxurious Caribbean hideaway. This all-inclusive Cancun resort's specialty is tropical romance so, naturally, the resort offers plenty of wedding and honeymoon packages.
While you may be away from it all, we recommend that you leave the comforts of your room for at least a little, or you'll miss the fabulous food at the resort's eight restaurants. Even breakfast is a gourmet affair at Le Marche, with its omelet station and local fruits and veggies. The casually elegant Taman Sari serves up an eclectic mix of Thai and Indonesian dishes. If you just want to grab a tropical cocktail while you sunbathe on the beach, the Sunrise & Sunset bar is close at-hand. Nine other bars also serve unlimited drinks throughout the resort.
To top off its appeal, the resort continues to show their environmental consciousness through their property, set amid lush, tropical vegetation, providing a tropical background for memories that will last a lifetime. If you have been feeling a little crowded as of late, then it's time to head down and treat yourself to a romantic getaway with that special someone!
This hotel is All-Inclusive. Features include:
- Complementary meals.
- Unlimited drinks, including all bars.
- Welcome cocktail and cool towel upon arrival.
- Entertainment activities day and night.
- Non-motorized water sports activities.
- All taxes and gratuities.
LocationRiviera Maya - Beach
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating15159 reviews
Week of Relaxing in the Sun
With Covid-19, we were forced to cancel our original May plans and were finally able to schedule a trip to Valentin for the end of July. We were a bit leery traveling due to the virus but we were very impressed with the precautions taken by the hotel. Many of the things they were doing with sanitization and procedures were better than what we have been seeing in the States. Check in was a breeze and the lobby was air conditioned! Our room was ready on arrival and the bellboys promptly got us to our room. We stayed in a Silver Junior Suite and the room was fantastic. Very roomy with nice amenities. The location was good with easy access to restaurants and pools. Housekeeping was amazing. Probably the best overall effort we have seen in the 22 years we have been traveling to Mexico. The service was very discrete and they came at least three times each day. We never lacked for towels or wash clothes. Our mini-fridge stayed well stocked. The grounds are very beautiful with lush jungles and a huge variety of flowering plants. Iguanas were everywhere and we same lots of Coatis. Occupancy was way down at the resort so some of the amenities were closed (pool bars, snack carts) but we never lacked for service. The wait staff was on top of things and we never lacked for drinks. We were able to catch rides in the shuttle carts most days without even trying to request a cart. The restaurants rotated each night and were only at half capacity. We were there long enough to try all of the a la carte restaurants at night. Overall food and service was excellent. They had some of the best steaks I have ever had in Mexico. Their seafood dishes were well done. Loved the Halibut at the steakhouse and the Mai Mahi at the Indonesian. If forced to pick a favorite, I'd say the Mexican or the Indonesian. All were so good. We spent the 1st day at the main pool. The activity crew kept things going but the music in the afternoon was not to our taste (rap and Cindi Lauper). We discovered the Golden Pool and moved that way for the rest of the week. Very quiet and relaxing. Excellent bar service. Shout out to Jorge for keeping us refreshed! There was bad weather out in the gulf so the waves were high and the seaweed was deep. We spent little time on the beach. They do have an area to the north where they collect turtle eggs and rebury for hatching. We didn't see any turtles laying while we were there but based on the dates on the signs, they were still coming in. The prime real estate on the beach is reserved for privilege club but we saw very few of the beds in use. We did go to 5th avenue one day for shopping. Half the places were closed. There were few people on the streets. Our "waiters" from the hotel were all working in the shops on days off (it's a ruse - don't believe them) . We were offered drugs repeatedly as we walked down the streets. Overall a very different experience from past trips. Overall, this was one of the nicest resorts we have stayed at in Mexico. We would definitely recommend this place and would like to come back.
Wonderful service, food, entertainment, and workers! There is a great food selection every day! Staff clean daily and are super respectful! Beach is beautiful and peaceful. We loved it and would go back in a heart beat!
I can’t say enough good things about this resort. The staff, the food, the pool, the ambiance, the drinks, the lobby smell, everything was perfect. We went during COVID and the resort did a great job of sanitizing, social distancing, and wearing masks- I never felt unsafe. The staff were all eager to serve, seemed genuinely happy, and were very friendly. Michel at the Heaven bar made the best drinks!! And Adimael worked hard to serve us at the pool. I enjoyed participating in pool biking with Jesus and Lorenzo. We enjoyed nightly music in the plaza and fancy drinks at both of the martini bars after dinner. Oh and the food and desserts were amazing, the Italian restaurant was our favorite. We stayed in the basic room, the Deluxe, and it was prefect, no need to upgrade. Room service, mini bar service, and maid service were all exceptional. The beach was pretty nice too, the guy on the tractor worked hard to keep up with the seaweed. We liked that the resort was small enough that you could walk to the beach, pool, restaurants, etc and the property is beautiful and well maintained. We enjoyed our stay so much that we added an extra night. I would definitely return to this resort.
Perfect place to unwind
We just returned from 7 days at Valentin, this was our first trip to this resort. We have been to 4 others on this side of MX and 1 on the PV side. I honestly can’t say enough good things about it. It was by far one of the only ones we have thought to return to. We stayed in a newly renovated Top floor Emerald room, in building 9, it was perfect! The entire resort was clean and all staff were taking all the precautions to keep everyone healthy and happy. They seemed to still be working some things out while we were there, but we were so thankful they were open it didn’t matter. We ate frequently at the restaurant near the beach for breakfast and lunch. Everything is al la cart, so it was yummy! We did dinner at the Italian, Asian and MX restaurants and they didn’t disappoint at all. The martini bar is a must visit ! The pool was fantastic every day! It’s large and there is plenty for everyone, chill or party, the pool has a place for you. We like things chill and quite and that’s what we got. We also had amazing bar service all day at the pool. The beach as a little buggy, so bring bug spray, but it was still beautiful and perfect for walking as far as you want to go. Oh and watching the turtles at night was so cool!! Just remember it’s their time, no phone lights or loud noise, just sit and watch nature. My only concern about returning to Valentin was the lack of a place to get coffee outside of a restaurant. I am a huge coffee drinker and a nice iced coffee in the afternoon is much needed, especially when day drinking at the pool all day (they may have one, it may have just been closed still, but I don’t know) Overall this place is a must visit! The service was amazing! I really am bad with names, but each of our servers remembered ours and took great care of us the entire time.
Perfect Just Like we Knew It Would Be - Our 8th Trip to Valentin
My husband and I just returned from VIM after a GREAT 10 day stay. A BIG Thank You to Sheryl Bayers for her hard work putting our trip together during these crazy times. Staff is glad to see you and happy to be back at work..The resort is only at 30% for guests and STAFF and everyone is working very hard to make you feel safe and relaxed. So good to see so many familiar faces like Osmar a waiter in the Italian and French restaurants ( 3 restaurants are open each night and staff is alternating between them) sometimes the service was a little slower BUT again the staff is only at 30% and after you leave they have to remove everything, sanitizer chairs and reset the tables and they are only using every other table to keep the 5 foot social distance. The ONE thing we missed the most was the hugs from our family we have come to know and care about to name a few - Noemi, Yolanda, Ramon, Edgar, David, Isabella and Rosario. At the last minute we went to the bank and got $2.00 bills and when we were walking around during the day or after dinner we gave them to the behind the scenes staff like the gardner, staff picking up towels and cleaning restrooms after the pool closed. The Thank You's were so genuine and they appreciated you being there. JUST REMEMBER these people work hard. AGAIN we felt safe visiting the resort with all the hard work and extra precaution they are taking to make our vacation GREAT. This is just our opinion on what we experienced and we are READY to return .. 😎