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Now Emerald Cancun

Mexico - Cancun

Our Rating

4 Nights with Air from $729 All-Inclusive
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
3.2
Service
 
3.8
Beaches & Pools
 
3.8
Dining Options
 
3.0
Room Comfort
 
3.0
3.1 out of 5
"Everything was great rooms are nice the staff is amazing and the atmosphere was perfect... the only knock is there is no ac in the lobby nor a few of the restaurants there trying to work that out... ot..." – Jluvdagr8
27 out of 57 (47%) customers would recommend this product to a friend.
Unique food experience Mirror leaks in bathroom Great presentation View from our room Are view Trash bag Bathroom Pool side
All Customer Reviews
1-4 of 50 reviews. Sort by
July 20, 2019
Great Resort

Great resort recommended by Elliot one of the booking agents. I was concerned as the resort just reopened under new branding. Now granted the are in the process of upgrading some of the cosmetics but not a big deal, this is a diamond that is being polished. Everything was perfect from the transportation to the schedule arrival. The service throughout the resort was perfect from check in to the restaurants to the pool, beach and bar staff. Alex at the beach is a true asset to the company as well as Angel at arrival who is with marketing. The resort staff is focused on your pleasure and enjoyment. Friendly, kind and focused. The restaurants offer a great variety from the buffet for breakfast and to the specialty restaurants that cater to your needs. Entertainment is provided nightly throughout the property and if you go out, know that upon a late night early morning return room service is available 24/7. This was perfect trip that was enhanced by the resort and the staff!

Great presentation Unique food experience
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Orlando Fl
Age: 55-64
Travel: 1-2 trips/year

July 19, 2019
Definitely not a 5 star Resort

I have to say I was disappointed thinking this was going to be a 5 star resort and it is definitely not. The only thing positive I can say is the employees were excellent and the service was great but that's it. The food is ok, the entertainment is not that great. The lobby and the elevators are miserably hot with no ac. The rooms are just ok, nothing wowed me about this place. Definitely not a 5 star at all.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Kansas City
Age: 35-44
Travel: 3-6 trips/year

July 18, 2019
Worst experience ever in an all inclusive resort

First of all at check in ; I was told that my reservation was for only 2 adults ; not 3 despite of my printed documents from cheap Caribbean clearly showed 3 Adults. The woman at the front desk informed me that I have to pay $75 a night for the 3rd person in my party to stay at the resort and didn’t care what my documents show So I tried calling cheap Caribbean and couldn’t get through. Finally, I used so borrowed a phone from a person from the other reservation as I booked for myself and another family of three. When I got to Cheap Caribbean ; there was an 18 minutes wait, so I chose to be called back I talked to Allison who informed me that the reservation was updated in their end and that an email was sent to the resort and that the resort never updated the reservation to add the 3rd adult It didn’t end there ! The manager who updated our reservation told us that one of the rooms is ready; go get some lunch and return in about one hour at which time both rooms will be ready We returned 2 hours later to be told that the room is still not ready. Now it is 5:30pm. So I concluded that we would all go(6 of us)in the room that is ready so everyone can get some rest until the second room is ready It was a complete shocker when we got into room # 324! There were mattresses against the walls, filthy dirty towels in the floor, water leaking from the ceiling, trash bags in the floor, bathroom with wet newspapers on floor and surrounding bath tub! It was absolutely disgusting ! Moreover, we decided to take a look at room # 322 which the manager said they were working on ; that room was being painted at that time and of course no one could sleep in a freshly painted room At this point ; I just wanted to go back to the airport and buy a ticket to fly back home because I had it with NOW EMERALD DO NOT and I repeat : DO NOT GO to this resort !!!!! It’s a total disaster !!! You will be very disappointed !!!!

Trash bag Bathroom
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Massachusetts
Age: 55-64
Travel: 1-2 trips/year

July 18, 2019
Great value

We just returned from our trip to the Now Emerald and really enjoyed our stay. The staff could not be more helpful or accommodating. It was a quick 15 minute trip from the airport, and finding out transportation was very simple. Just be sure to ignore the people INSIDE the airport, as your transfer company has to wait outside The food was basic buffet food... nothing fabulous, nothing inedible. We were disappointed with the caliber of the Mexican food... we definitely found the choices and quality to be lacking. Not a deal breaker though. All of the pools have stunning views (we did think they could have been kept a bit cleaner). The big disappointment was the ocean.... soooo much seaweed!!! It really made enjoying the ocean impossible. In the end, I would say it was a fantastic value for what we got. If you are looking for a quieter, not so crowded place, definitely consider the Now Emerald!


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Overall Rating: 3
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: New Jersey
Age: 45-54

Room Information

Now Emerald Cancun boasts 427 luxury rooms and suites, all carefully designed for ultimate comfort and relaxation after long beach and pool days. All rooms are non-smoking, and come fully equipped with one king size bed or two doubles, 42" HD flat screen cable TV, iron and ironing board, hairdryer, daily restocked minibar, in-room safe, complimentary Wi-fi, and much, much more!

Room Details

Deluxe Garden View
Hotel/Studio Unit Details

Deluxe Laguna View
Hotel/Studio Unit Details

Deluxe Laguna View with Balcony
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Deluxe Ocean Front with Balcony
Hotel/Studio Unit Details

Preferred Club Junior Suite
Hotel/Studio Unit Details

Deluxe Partial Ocean View (Available until 12/22/19)
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean Front (Available until...
Hotel/Studio Unit Details

Preferred Club Honeymoon Suite (Available until 12/22/19)
Hotel/Studio Unit Details

Preferred Club Master Suite (Available until 12/22/19)
Hotel/Studio Unit Details

What's to Love

Now Emerald Cancun is the perfect mix of natural beauty and modern luxury.

No wristbands or additional gratuities required.

Indulging in a day of pampering at the spa... it's a dream!

 

What We'd Change

Gorgeous white sand beach, luxury rooms and suites and top-notch service... what's NOT to love?
 

Why You Should Go

This stunning resort sits just along Cancun's bustling Hotel Zone, where there's always something fun to do!

Now Emerald is only a quick 13-minute drive from Cancun International Airport.

Easy access to a variety of additional restaurants and bars at nearby, participating sister resorts.

Available Amenities

  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Daily Maid Service
  • Golf Course ($)
  • Kayaks
  • Snorkeling
  • Pool Bar
  • Scuba Diving ($)
  • Aerobics
  • Ping Pong
  • Game Room
  • Billiards
  • 8 Bars/Lounges
  • 8 Restaurants
  • Yoga
  • Massage/Spa Treatments ($)
  • Beach Towels
  • Wedding Services ($)
  • Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet
  • Pre-Teen Club
  • Fitness Center
  • Tour and Island Information
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Evening Entertainment
  • Swim-Up Bar
  • Non-Smoking


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Beauty Salon
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Historical Site(s)
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Theme Park
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Now Emerald Cancun

Blvd. Kukulcan Km 19.5, Lote 50 Zona Hotelera

Hotel Description

Now Emerald Cancun

Situated less than 15 minutes from Cancun International Airport, along Cancun's world-famous Hotel Zone, Now Emerald Cancun offers exclusive luxury and ultimate relaxation. With stunning views of the Caribbean Sea and miles of white sand beach, this family-friendly resort is the perfect mix of natural paradise and modern luxury.

At Now Emerald Cancun, everything's included for an unforgettable, Unlimited-Luxury® vacation in paradise! The best part? No wristbands or additional gratuities are required to enjoy this awesome experience. Here's a peek into what you'll get:

  • Unlimited a la carte dining at eight gourmet restaurants (no reservations needed), six bar options (yes, teens can order a variety of non-alcoholic drinks, too!), plus options for grilled snacks and cafe items.
  • 24-hour access to food and drink options, including something sweet for the kiddos!
  • In-room minibar, fully-stocked with soft drinks, juice, bottled water & beer.
  • A variety of buffet and a-la-carte restaurants, no reservations required!
  • Bars and lounges with all the international and domestic brand drinks to go around.
  • Unlimited fruit juices, soft drinks and snacks.
  • Endless daily land and water activities for everyone!
  • Day and nightly live music and local entertainment.
  • All taxes and gratuities are included!
  • Guests at Now Emerald Cancun also have the option to upgrade their experience to the Preferred Club, which offers exclusive access to the Preferred Club lounge and many other awesome spots around the resort!



    DINING

    Carnival International
    Type: International Buffet
    Hours: Breakfast, 7am- 11:30am; Lunch, 12:30pm- 5pm; Dinner, 6pm- 10pm.
    Description: Carnival is a buffet-style eatery that offers a variety of international cuisine and classics that we all know and love.
    Dress code: Casual: Bermuda shorts or pants, sneakers/tennis shoes, sandals, no uncovered bathing suits and no sleeveless shirts for men.

    Spice
    Type: Asian
    Hours: Dinner, 5:30pm- 10:30pm
    Description: Indulge in some of the best sushi options or a variety of a la carte Asian cuisine.
    Dress code: Casual: Bermuda shorts or pants, sneakers/tennis shoes, sandals, no uncovered bathing suits and no sleeveless shirts for men.

    Capers
    Type: Italian
    Hours: Dinner, 6pm- 11pm.
    Description: Treat yourself to a variety of authentic Italian dishes served in an elegant atmosphere.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Tamarindo
    Type: Mexican
    Hours: Dinner, 6pm- 11pm
    Description: Enjoy delicious, traditional Mexican food served in a lively atmosphere.
    Dress code: Casual: Bermuda shorts or pants, sneakers/tennis shoes, sandals, no uncovered bathing suits and no sleeveless shirts for men.

    Cin Cin (Adults-Only)
    Type: Mediterranean
    Hours: Dinner, 6:30pm- 11pm
    Description: Dine on a variety of a la carte fish and Mediterranean dishes in an exclusive, adults-only setting.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Paramour
    Type: French
    Hours: Dinner, 6:30pm- 11pm
    Description: Indulge on a variety of French a la carte dishes.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Barefoot Grill
    Type: Grill
    Hours: Daily, 11am- 5pm
    Description: Enjoy a variety of grilled favorites served poolside.

    Sushi Bar
    Type: Sushi
    Hours: Daily, 12pm- 5pm
    Description: Choose from a variety of delicious sushi in a casual setting.

    Coco Cafe
    Type: Coffee & Snacks
    Hours: Daily, late night bites from 11pm-1am
    Description: Need an afternoon energy reboot or snack? Coco Cafe offers all the premium coffee, ice cream and snacks in a laid-back atmosphere near the main lobby.
    Dress code: Casual.

    Gluten-Free and Vegetarian Options
    Now Emerald offers a variety of gluten-free and vegetarian plates at each of its restaurants. Don't hesitate to notify the resort or restaurant managers in advance, and they will be more than happy to meet your needs.

    Hours are subject to change.



    BARS/NIGHTLIFE

    The Reef (Adults-only)
    Open daily, 10am- 6pm

    The Mix (Preferred Club guests only)
    Open daily, 10am- 6pm

    Splash (Wet Bar)
    Open daily, 10am- 6pm

    The Sandbar (Beach Bar)
    Open daily, 10am- 6pm

    Moments (Lobby Bar)
    Open daily, 10am- 1am

    Scores
    Open daily, 6pm- 10pm; Disco (adults-only), 10pm- 1am

    Sushi Bar
    Open daily, 10am- 6pm

    The Lounge
    Open daily, 7am- 11pm

    Sip, Savor and See Dining Experience
    Now Emerald Cancun offers guests the chance to Sip, Savor and See participating Unlimited-Luxury® sister resorts in the area. This means getting to hop around neighboring sister resorts and sipping on even more complimentary cocktails, savoring even more delicious cuisine at any of their restaurants and the chance to see that evening's entertainment. This experience is not a day-pass, and is only available for dinner. Guests must make arrangements through Now Emerald's concierge by 3pm. Transportation to and from the resort must be arranged separately.



    BEACHES AND POOLS

    Spend the day lounging by any of the resort's four pools or on the beach with stunning views!


    SPORTS/ACTIVITIES

    Water

    • Swimming
    • Water aerobics
    • Scuba diving ($)
    • Kayaking
    • Water volleyball
    • Snorkeling
    • Hobie cat
    • Pool intro to scuba lessons

    Land

    • Ping pong
    • Board games
    • Golf ($)
    • Zumba
    • Yoga
    • Aerobics


    INTERNET

    Complimentary Wi-Fi is available for all guests through the Unlimited Connectivity mobile app.

    SPA SERVICES

    Pamper yourself at the onsite Spa by Pevonia with various facial and massage treatments including facials, body scrubs, reflexology, manicures pedicures and much more. All spa treatments are available at an additional cost.

    WEDDING SERVICES

    Now Emerald Cancun offers a variety of romantic wedding services, packages and honeymoon packages.

    CHILD CARE

    Kids ages 3 to 12 get to enjoy the onsite Explorer's Club for Kids, featuring supervised activities with Red Cross certified staff. The program offers a variety of fun and even educational activities ranging from arts and crafts, storytelling and music to treasure hunts, video games and sandcastle contests.

    For teens ages 13-17, there's tons for them to do as well! The Core Zone Teens Club offers a variety of activities such as daily social events and disco mixers, video game stations (Xbox 360, Wii and Play Station), ping pong, billiards, air hockey and much more! And yes, parents can play too!

    Professional babysitting services are also available at the resort from 8am-11pm. Please contact the concierge for more details. Additional costs apply.



    ADDITIONAL INFORMATION

    Location
    Located along Cancun's world-famous Hotel Zone, Now Emerald is just a quick, less than 15-minute ride from Cancun International Airport.

    Check-In/Check-Out
    Check-in: 3pm. Check-out: noon. A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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    5 days, 4 nights
    Travel Dates 8/18 - 12/21
    Starting at $729 was $1419
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    Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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    4 days, 3 nights
    Travel Dates 7/22 - 8/17
    Starting at $739 was $1329
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