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Sunscape Akumal Beach Resort & Spa

Mexico - Riviera Maya

Our Rating

4 Nights with Air from $569 All-Inclusive
Info Customer Reviews Questions & Answers

Located along a stunning stretch of white sand beach in the Akumal region of the Riviera Maya, just minutes from the his ... More

Customer Rating 12 Reviews
Value
 
3.5
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.3
Room Comfort
 
3.6
3.6 out of 5
"This place is amazing,. People were great and the service was great. I like the fact that we didn't have to wear a wrist band. We were able to eat at all the restaurants as many times as we liked" – Gonzo2569
9 out of 14 (64%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.5
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.3
Room Comfort
 
3.6
3.6 out of 5
"This place is amazing,. People were great and the service was great. I like the fact that we didn't have to wear a wrist band. We were able to eat at all the restaurants as many times as we liked" – Gonzo2569
9 out of 14 (64%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 12 reviews. Sort by
November 3, 2019
Worst Resort Ever

We had no air conditioning for 3 days. There was no hot water for most of our 8 day stay. The room flooded when it rained. Jets in jacuuzi didn't work well. The air, when it did work, automatically turned off every night between 12 and 2 am and would have to get up and turn it back on. Food was bland and boring at all the restaraunts. There are no bathrooms outside. Original room had no window and in order to get a room with a window we had to upgrade to a beach front room. There were only activities for children and for adults same ones every day. The shows at night were substandard. For a grand opening to a resort this was a fail. They were still doing construction 17 days after opening. On the weekends when the locals showed up, they got service before anyone else and were treated with preference. While we were eating dinner at the Portofino a huge piece of the ceiling fell to the floor. The manager came and took pictures of this event. It was very disappointing and we will not ever stay there again. Definitely not the Deal of Fortune.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Mississippi
Age: 45-54
Travel: 1-2 trips/year

November 3, 2019
Awesome!

I usually don't write reviews, but we had such an amazing time on this vacation. The accommodations, staff, spa, food, drinks, and beach were amazing. Spa treatments, lounging by the beach, soaking up sun in the infinity pool, eating way too much, watching baby sea turtles crawl toward the ocean, celebrating Halloween, Dia de los Muertos...everything was perfect.

Awesome!
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Atlanta, GA
Age: 25-34
Travel: 1-2 trips/year

November 2, 2019
Slightly disappointed/Less than expected

DOF guaranteed 4 suns hotel. This hotel is no more than 3 stars. We stayed at Sunscape Akumal. Definitely not a 4 star or sun, 3 yes. Hotel was average at best. We lost power in our room twice during the 6 days. The beach is great and ocean is great. You can see fish right through the water. However there are plenty of rocks right in the swim area on the beach that I typically didn’t run into on other beaches in Mexico or Punta Cana. Beach was great nonetheless. Service at this resort is poor. The pools are spread out and separated which means that there is plenty of space for everyone, but there is little to no gathering area for any entertainment throughout the day. Which by the way, the entertainment is frankly almost nonexistent. Notice how for the description it says Sunscape Akumal boasts endless activities for the whole family...no it does not. Again the resorts activities are basically non existent. There was basically no entertainment throughout the day or at night. I’ve never been to a 4 star with no entertainment like this one. This hotel has what I’d call an identity crisis. It seems like a hotel where locals come and stay. I’m addition it doesn’t know if it wants to be family friendly, upscale, or just plain laid back. For example, I’ve stayed at much nicer hotels that allow you to go to the buffet with a tank top on. This one however requires that you where a shirt with sleeves. In addition the restraints all want to require long pants besides the buffet. Again I’ve stayed at nicer hotels where khaki shorts are just fine. Vacation is supposed to be relaxing and when you have these nit picky situation when the hotel isn’t holding itself to the same standard is disappointing. This 4 sun hotel also doesn’t have room service. Personally I had a good time, but honesty it was no thanks to the “hotel”. If anything the hotel actually dragged the experience down a bit. I do blame cheap Caribbean in a way. They really should stop using this hotel to market as a 4 sun hotel. It plain and simply is not. There is nothing about this hotel that screams 4 star / sun. It is very average.


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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Chicago
Age: 25-34
Travel: 1-2 trips/year

October 30, 2019
5 starts for the restaurants crew !!

Okay I will try to be brief All personnel from the restaurant cleaning people are great! From the waiters and servers are awesome. Thank you all starting with the lady at coco cafe Anallely she is great, Luis waiter was great and William help with your luggage he was very helpful. The receptionists at the front desk was not that great. Didn’t feel welcome, didn’t provide information about the hotel activities or times. Got one of the worse rooms smelled like mold, humid air conditioning wasn’t working. I asked for a change, they gave us a better room. I would recommend this resort mostly for the food experience it’s great. FYI please do the room upgrade if you are planning to stay here.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Delaware
Age: 35-44
Travel: 1-2 trips/year

Room Information

Sunscape Akumal Beach Resort & Spa boasts 362 spacious rooms and suites, all carefully designed for ultimate comfort and relaxation after long beach and pool days. All rooms are non-smoking and come fully equipped with one king size bed or two doubles, flat screen cable TV, iron and ironing board, coffee maker, daily restocked minibar, in-room safe, Wi-Fi ($), and much, much more!

Room Details

Deluxe Tropical View
Hotel/Studio Unit Details

Deluxe Pool View
Hotel/Studio Unit Details

Deluxe Partial Ocean View
Hotel/Studio Unit Details

Sun Club Pool View
Hotel/Studio Unit Details

Deluxe Ocean Front
Hotel/Studio Unit Details

Sun Club Ocean Front
Hotel/Studio Unit Details

What's to Love

Sunscape Akumal is the perfect dose of paradise for families and couples!

No wristbands or additional gratuities required.

Super easy access to nearby historical and ecological sites of Tulum and Coba.

 

What We'd Change

The resort is a little far from the airport, but paradise is always worth the trip!
 

Why You Should Go

This stunning resort is nestled in the heart of the Riviera Maya, where lush jungle meets the sea.

Sunscape Akumal has incredible dining options that you won't get tired of!

All the onsite and nearby activities make it easy for every guest to have an unforgettable beach vacay!

Available Amenities

  • Volleyball
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Currency Exchange
  • Daily Maid Service
  • Golf Course ($)
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Snorkeling
  • Scuba Diving ($)
  • Game Room
  • 7 Restaurants
  • 9 Bars/Lounges
  • Theater
  • Massage/Spa Treatments ($)
  • Internet Access
  • Wedding Services ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Fitness Center
  • Loungers at Beach and Pool
  • Evening Entertainment
  • Gift Shop ($)
  • Non-Smoking


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Historical Site(s)
  • Kayaking
  • Mayan Ruins
  • Nature Park(s)
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Sunscape Akumal Beach Resort & Spa

Carretera Chetumal - Puerto Juarez Km 252

Hotel Description

Sunscape Akumal Beach Resort & Spa

Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.

At Sunscape Akumal Beach Resort, everything's included for an unforgettable, Unlimited-Fun® vacation in paradise! The best part? No wristbands or additional gratuities are required to enjoy this awesome experience. Here's a peek into what you'll get:

  • Cozy, yet luxury suites that are just steps away from the sand.
  • 24-hour access to food and drink options, including something sweet for the kiddos!
  • In-room minibar, fully-stocked with soft drinks, juice, bottled water & beer.
  • A variety of buffet and a la carte restaurants, no reservations required!
  • Bars and lounges with all the international and domestic brand drinks to go around.
  • Endless daily land and water activities for everyone!
  • Daily and nightly live music and local entertainment.
  • All taxes and gratuities are included!
  • Staying at Sunscape Akumal Beach Resort & Spa means getting access to endless activities for the whole fam including five glistening pools (including three for Sun Club guests only), the relaxing Spa by Pevonia, Explorer's Club for Kids (ages 3-12), Core Zone Teens Club (13-17), kayaking, paddle boarding and SO much more!



    DINING

    Barefoot Grill
    Type: Poolside Grill
    Hours: Lunch, 11am- 5pm
    Description: Lounge poolside with some of your grilled favorites.

    Da Mario
    Type: Italian
    Hours: Dinner, 6pm- 11pm
    Description: Indulge in all of your favorite traditional Italian dishes including delicious pizza, salads, pastas and much more!
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    The Olive Branch (Adults-only)
    Type: Mediterranean
    Hours: Dinner, 6:30pm-11pm.
    Description: Expand your palette with a variety of flavorful, a la carte, Mediterranean dishes.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Portofino
    Type: Italian
    Hours: Breakfast, 7am- 11am (Sun Club members only); Dinner, 6:30pm- 11pm
    Description: Dine on a variety of authentic Italian favorites.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Tiki Taco
    Type: Mexican
    Hours: Dinner, 6pm-11pm
    Description: Delve into some delicious, a la carte Mexican cuisine served in an upscale atmosphere.
    Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.

    Windows
    Type: International Buffet
    Hours: Breakfast, 7am- 11:30am; Lunch, 12:30pm- 5pm; Dinner, 6:30pm- 10:30pm
    Description: Enjoy a buffet-style restaurant serving a variety of international specialties and classics.
    Dress code: Casual.

    Coco Cafe
    Type: Coffee & Snacks
    Hours: Daily, 24-hours
    Description: Need an afternoon energy reboot or snack? Coco Cafe offers all the premium coffee, ice cream and snacks in a laid-back atmosphere near the main lobby.
    Dress code: Casual.

    Gluten-Free and Vegetarian Options
    Sunscape Akumal Beach Resort & Spa offers a variety of gluten-free and vegetarian plates at each of its restaurants. Don't hesitate to notify the resort or restaurant managers in advance, and they will be more than happy to meet your needs.

    Hours are subject to change.



    BARS/NIGHTLIFE

    Flip Flopz
    Open daily, 10am-6pm

    The Kids Korner Bar (Family-friendly, non-alcoholic drinks)
    Open daily, 9am-5pm

    Manatees
    Open daily, 10am-6pm

    Sharky's
    Open daily, 10am- 6pm

    Sip & Dip
    Open daily, 10- 6pm

    Starboard
    Open daily, 11am- 11pm

    Starlight
    Open daily, Sports Bar, 6pm -10pm; Nightclub (adults-only), 10pm- 1am

    Starstruck (Theater Bar)
    Open daily, during showtime hours only

    Sun Club Bar (Sun Club guests only)
    Open daily, 7am- 11pm



    BEACHES AND POOLS

    Spend the day lounging by any of the resort's five pools, including an infinity pool and kids pool, or on the beach with stunning views!

    SPORTS/ACTIVITIES

    Water

    • Swimming
    • Aqua aerobics
    • Scuba diving ($)
    • Kayaking
    • Water volleyball
    • Snorkeling
    • Hobie cat
    • Paddleboarding

    Land

    • Ping pong
    • Golf ($)
    • Beach Volleyball
    • Explorer's Club for Kids
    • Core Zone Teen's Club

    INTERNET

    Wi-fi is available for guests.

    SPA SERVICES

    Pamper yourself at the onsite Spa by Pevonia with various facial and massage treatments including facials, manicures, pedicures and much more. All spa treatments are available at an additional cost, daily from 9am- 8pm.

    WEDDING SERVICES

    Sunscape Akumal offers a variety of romantic wedding services, packages and honeymoon packages.

    CHILD CARE

    Kids ages 3 to 12 get to enjoy the onsite Explorer's Club for Kids, featuring supervised activities with Red Cross certified staff. The program offers a variety of fun and even educational activities ranging from arts and crafts, storytelling and music to treasure hunts, video games and sandcastle contests.

    For teens ages 13-17, there's tons for them to do as well! The Core Zone Teens Club offers a variety of activities such as daily social events and social mixers, video game stations, ping pong, billiards, air hockey and much more! And yes, parents can play too!

    ADDITIONAL INFORMATION

    Location
    Sunscape Akumal is a 75-minute drive from Cancun International Aiport, in the heart of the Riviera Maya, just 5 minutes from downtown Akumal and near several historical sites.

    Check In/Check Out
    Check-in: 3. Check-out: noon.
    A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

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    Call one of our U.S. based Beach Experts.

    (800) 915-2322
    7 Days a Week - 5am to 2am EST

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