Riu Tequila - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12515 reviews

• 

  Great for families, couples, everyone

  Loved our stay at Tequila. Stayed at Palace last time. We all loved it. Very clean. Choice of 4 pools and a kids splash pool. Loads of activities on, kids loved it. Lots of drinks choice. Food was great. Loved the Italian in particularly. Service was really good. Lots of sunbeds. Did get busier as our 2nd week came in. Did get bitten to death my insects, covered in bites. Son got burnt and staff were really helpful, went to pharmacy, they were also great (just along road from Tequila). Felt so safe. Staff went above and beyond. Only irritating thing was the coutie's who stole my bag twice lol. Will be back, looking at next year again

  Jul 15, 2025
• 

  Very lively hotel with a lot to like

  I was happy with the value compared to other hotels I had priced up and overall most of my experience was good. The food and drinks were generally decent quality, the pool BBQ was quite limited. The service was good and most of the staff are great. The room and bed was comfy and spacious with good aircon. I wouldn’t come again in July, it’s just uncomfortably hot and humid though our circumstances meant we had no choice. Also the sargassum had a big impact on a lot of our visits eg to Tulum ruins where the beach looked so bad compared to previous trips. They make such an effort to clean the beach but the turquoise water was a muddy brown, not the hotels fault. My main criticism really is the pool areas were so busy with less people using the beach and the water way too warm to cool you down, it’s party central which won’t appeal to all. I’d say if you aren’t coming in the Summer the place is great value and a good location.

  Jul 13, 2025
• 

  Great Value

  We had a great two weeks. Fantastic value with great accommodation and outstanding selection of food. Great selection of drinks too - however our only criticism is the choice of beer was poor with the only option being poor in taste. I found I had to bring in my own beer from outside the complex.

  Jul 12, 2025
• 

  A fantastic place, with amazing staff

  We stayed at the Tequila for our 25th wedding anniversary. When we booked we took our time and carefully chose this hotel as we wanted to ensure that we could almost guarantee we would have a great holiday. We were not disappointed! Food Lots of food choices available and all of it well prepared and presented. Our favourite was the Italian we ate there most often. The steak house seemed popular but in our opinion over rated. We also enjoyed the Asian restaurant but found the food in the Mexican themed restaurant lacking in flavour. If all else fails, the buffet offers a wide range of choice that would suit most preferences. Drink Amazing choice of [alcoholic and non alcoholic] cocktails available but make sure you ask for branded spirits. There is a trolley service around the pool. We avoided the pool bar as most people didn't appear to visit the toilet very often! The beer was good. Entertainment Lots of daytime activities and the team were not too pushy to get involved. Good options for the evening and the activities appealed to all age groups. The weekly party nights were busy and fun; but it was possible to avoid the crowds if that isn't your thing. Pools There were plenty of pools which were busy and it was vital to get there early if you wanted a prime location. Beach A nice sandy beach with plenty of sunbeds available. The staff were attempting to deal with the seaweed but it is difficult to beat mother nature! There is transport to the beach but we didn't use this as there is a covered walkway and the walk was enjoyable and not that far. The sellers on the beach were not too pushy and tended to leave you alone. Staff Without exception the staff in all areas of the hotel, were hard working and clearly cared about the needs of their guests. The management were very visible and it was clear they drove the high standards. We visited the sister hotel - The Riu Yakatan on several occasions [the beach buffet] and the “Tequila staff” were far better! Room The room was a good size with plenty of storage. We have marked this down to 4 as some of the furniture was well used and perhaps the room could have used a fresh lick of paint. We obviously appreciate that the rooms are heavily used by a variety of people. We requested a quieter room which we were given.

  Jul 11, 2025
• 

  Amazing amazing amazing but watch out if you have allergies

  We have just got back from 10 nights and are so sad to have left. We had an amazing time and can’t thank Riu and TUI enough. For such a big resort, this place looks like it runs effortlessly and it’s due to the staff being so dedicated and thorough. Everyone was so friendly and couldn’t do more to make this a relaxing stay. Our rooms were beautiful and each time we asked for our room to be cleaned, we came back to an impeccably clean room with a little towel art each time too, which was such a thoughtful gesture and added to my daughters day. You can see how high of a standard this hotel is because there is always a cleaner in site, cleaning but also cleaning areas some hotels forget. They even put balloons in my room for my birthday which blew me away and I was so grateful for, so thank you, thank you, thank you. Lupita from the entertainment team (who I believe had her last day when we were there) especially brought a smile to our faces each day with her positivity and high energy and Laura who was one of the waitresses really added a lovely feel to each dinner, when we saw her as she always had such a big smile . Having said this, ALL the staff were incredible from reception through to the bar staff, the lifeguards, the cleaners, the entertainment team, the waitresses and waiters, the chefs, the security, the men who helped us to ours rooms with our bags - honestly just everyone. For working such long hours, they always had a smile on their face and this really didn’t get overlooked at all. There’s so much to do at the complex, from fitness classes to entertainment around the pool and the entertainment team do their upmost to let you know you are a part of that if you want to be, without pressuring you. You and your family won’t be bored for a minute. We could have easily stayed 3 weeks and still have things we wanted to do. The beach is literally a 5 minute walk and the buggy is frequent if you want to take that instead. I absolutely love that you can access the other hotel at the beach. It made all the difference as it’s nice to know you can get a cool drink there and step out of the sun when the heat gets too strong. The beach is absolutely stunning too. White sands. Plenty of beds, water sports, volley ball and shaded spots too. Honestly I felt like I was on a film set at times, it was so picturesque. Back at Riu Tequila, there are several pools and the drinks and ice creams are always available as the bars close by to each pool, but also staff are constantly coming and taking orders or bringing trolleys around so you don’t have to lift a finger. Holiday mode was very quickly activated. There are lots of places to eat at in the evenings and it’s so nice that you can eat there as many times as you wish, rather than being limited to one night like some other resorts. There’s the main restaurant, a Mexican on the beach, an Italian, Steak house and Asian restaurant plus lunch available at the pool bar. We loved the attention to detail in each of the restaurants in terms of the decor, which really reflected each theme. We loved the Asian food at Bamboo so much and went several times - it felt more intimate than the big restaurant too which was a nice contrast on those nights. The steak house was really good but we would have preferred to have only had one night access here and have got a thicker and more decent steak (one which reflects the advertisement on the reception board and on the menu) as ours was very flat and fatty. I understand the cost of providing steak so that’s why I’d have preferred just the one night but to have come out saying I’d had a good steak. Unfortunately I didn’t on this occasion. There’s entertainment on each night which is great for the kids and the taxis cost very little to take you into the town if you fancy a change of scenery and have an older child (like mine). There are lots of bars and it’s a really good vibe there. We also did a day of shopping as it has all the big high street names and that was a really nice experience to break the week up from sunbeds and cocktails and we also found a really cute authentic Mexican cafe to enjoy the local food away from the complex. It was around 10USD in a taxi so not bad at all. Taxis are always available and it is walkable if you’d rather get the steps in. Would highly recommend the excursion to Chichen Itza and Day of the Dead. We booked through the TUI Team who were super friendly, helpful and informative and at no point did we have to worry about a thing. We just knew it was all sorted so thank you TUI and to the tour guides too. My only only criticism if I had to leave any is down to my own allergies and the catering around this. I would definitely book again if I knew that this was something that could be catered for in some way, all as the rest of the holiday was a total dream, but I had a few days in bed really unwell because of the following. I am allergic to dairy and whilst there are clear labels to indicate allergens in the canteen and on the menus, it felt a little bit like they were there for show sometimes. Usually, when eating out, I’ll just get meat or fish with vegetables in order to play it safe but I found the veg often didn’t have an allergen label attached (so I assumed it was ok for me) but it was in actual fact covered in butter. This was the same for other dishes like the plain rice, the prawns, the sushi. They actually stated no milk and in fact did, hence me being unwell. In the steak house, I was lucky enough to speak to a waiter who had really good knowledge on the ingredients as even the steak which was indicated as possible for me had sweetcorn made with butter and cinnamon. I did try to ask a few members of staff about foods to check but they didn’t know, even when I was asking in Spanish so perhaps a wristband to indicate allergies would be useful and a real clamp down on knowing what is what as I know allergies can lead to more serious reactions than mine. I did feel like I was playing Russian roulette some nights with the food and in the end just ate fruit which wasn’t the best given the selection available. As I said, this didn’t taint my view of the hotel as I know allergens can be hard to cater for. So thank you Riu for the most incredible time.

  Jul 11, 2025