What We Love

  • The resort is tucked away inland with four swimming pools, day and night entertainment, several restaurants and bars.

Things to Know

  • The resort includes a diverse collection of essential and entertaining amenities. 
  • Your centralized location will allow you to get out and explore Playa del Carmen whenever you like. 

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Various Bars / Lounges
    - La Veranda
    - La Fiesta
    - Sports Bar 24
    - Coco´s  bar
  • Various Restaurants
    - Rosa Roja
    - Bamboo
    - Rinascita
    - Black Cow
    - Beach Club

    Consult the hotel upon arrival for hours of operation and dress codes.
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Free high speed internet connection
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Laundry/Valet service†
  • Lounges/bars
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Safe deposit box
  • Sauna
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
  • Fitness center on-site
  • Hot tub
    1 outdoor hot tub.
  • Motorized Water Sports †
    Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
  • Non-Motorized Water Sports
    Windsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, others.
  • Pool
    There are 5 pools on-site.  This property has swim-up bars.
  • Sauna
  • Spa †
  • Tennis court
    There are 2 tennis courts on-site. There are 0 lit tennis courts on-site.
Off-Site Recreation
  • Beach
  • General †
    Access to Pickleball Court at Riu Palace Mexico 
  • Golf †
    A golf course is located within 1 mile of the hotel.
    This hotel has negotiated a special agreement with Riviera Cancun and Hard Rock Golf Club Riviera Maya golf courses to provide preferential conditions and additional value to our guests.
On-Site Attraction
  • On-site Entertainment
    Access to weekly theme parties for everyone

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12085 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good holiday but room for improvement within this hotel

    First time at the Riu Tequila and while we had a good time, it was not amazing enough for us to return. Rooms - the rooms are lovely and big and plenty of space. The beds are massive and very comfy, we slept with no issues. However, don’t be hoping for a lie in in the mornings. Majority of mornings we were disturbed by the cleaners between half 8 and 9, looking to clean our room, in my opinion this is too early to be looking to clean guests rooms. So these early wake up calls were not the most pleasing for us! Also, the cleaning could be to higher standard. There was dust on the door hinges and skirting boards in the toilet room when we arrived and it was still there when we left. There was a dead bug on the shelf under the sink were the towels are placed, we noticed this bug on our third day and again it was still there when we left. Pools - we spent most of our time at the pool with the pool bar as this was a child free pool. While the surrounding area of the pool was spotless the actual pool could do with being cleaned more regularly, we were regularly finding things floating in the water or debris at the bottom of the pool. Also the music could be better, basically only Spanish music was played despite there being a mixture of guests there from different countries. Food - the main buffet room was fantastic! Could not fault the food and I would highly recommend the steakhouse speciality restaurant - the food in here was fantastic! However, the other speciality restaurants were disappointing. The Mexican restaurant - the food was pretty bland and not overly warm. Asian was just okay. Italian restaurant we ordered the steak and lasagne for our mains both were terrible! The steak was a poor quality cut and the lasagne was dry as if just heated in a microwave. The only speciality restaurant we returned to during our 10 night stay was the steakhouse. We did eat out a couple of times in fifth avenue and I would highly recommend doing this as there are beautiful restaurants with great food available and quite inexpensive! Staff - the staff are the best thing about this hotel! They really are an asset to the RIU company! They will go out of their to help you and ensure you are happy. Shout to the bar woman in the sports bar, the bar staff at the pool bar and Jelena at reception! All were fantastic to deal with! Overall we had a good holiday, but there is room for improvement in this hotel.

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    First Timer!

    Wonderful resort, plenty to do, food was amazing! Only hiccup would be the walk to the beach and then finding out there are no chairs left , pool chairs were also quite busy, stayed in building 35 which was close to everything and off the main path. Sports bar had the best coffee and drinks! Little strip mall in walking distance was great too!

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel and staff

    Second stay here and not disappointed x good rooms and staff fab and with the opportunity to use sister hotels beach side excellent value Trips around Mexico expensive though even with local guides do factor this in

    Feb 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great holiday

    Great food and service. Was initially given a room next to a very noisy machine room but we asked to move and it wasn't a problem. New room much better. We had a great time.

    Feb 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Andre's review

    Beach was beautiful, food good, planty to choose. ariaty odf shows every night. Always friendly service

    Feb 09, 2025
Hotel Advisories
  • AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
  • AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
General Policy
  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

    Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

    Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

    One person of 18 years or over in every room.  No student groups under 21 all year long.

    Minimum check in age is 18 (Jan. - Feb.) (May - Dec.) Minimum check in age is 21 (Mar. - Apr.)

  • Pet Policy : Pets Not Allowed
  • Early Departure Policy
    • Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
    • Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26

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