What We Love
- The spa with the flotation tank, Swiss shower & reflexology.
- The Kids Club that has wave after wave of fun & a buffet for your beach kiddos.
- Don't miss the Dolphinarium, where you can shake fins with these friendly mammals.
Things to Know
- It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- You have access to sister resorts.
- 3 nights, 1 tickets
- 4 - 5 nights, 2 tickets
- 7 nights, 4 tickets
- 8 nights, 5 tickets
- 9 - 10 nights, 7 tickets
- 11 - 12 nights, 8 tickets
- 13 nights, 9 tickets
- 14 nights, 10 tickets
Get MORE from your getaway to Barceló Maya Palace. Now through the end of 2020, guests staying at a Premium Level room will get these additional perks exclusive to CheapCaribbean customers:
- Personalized welcome letter on arrival.
- Bottle of rum/tequila/wine in room on arrival.
- An additional $200 in resort discounts.
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy- Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating13247 reviews
Great 2nd Visit
Our family was here in June and enjoyed it so much that we decided to come back for a second visit. We typically hop around to other resorts because there are so many in the area. However, this is definately one of our favorites! We like the mega resorts because it tends to feel a little less crowded. The beach was in much better condition than our last visit and we were able to swim with the turtles this time. The buffet and the a la carte restaurants were very good and the staff was very friendly. Our rooms were ready upon arrival and were kept clean for the entire week we were there. The biggest upgrade we noticed since our last visit was the new bracelets. They were so much more comfortable than the plastic ones they used to use. And being able to use them as your room key was so convenient. We were very fortunate to get this vacation in, as the corona virus was running through the U.S. and things were a little uncertain. We enjoyed our time here and will return again.
We visit Barcelo Riviera maya for past 9 years and always stay at Colonial. This time, due to corona virus, the resort was forced to close. We were moved to the Palace for few days before we returned to Canada after 2 weeks stay. We enjoyed the ala carte dinning, the French bistro was outstanding. Food, service...just like Paris. Buffet breakfast on the terrace was beautiful, great selection on food. We hope to return next year.
Definitely not a 5 star
Check in was supposed to be at 3pm. We ended up finally checking in at 7pm. Waste of the first night. The reason for late check in was because the room they gave us was moldy,even the sheets were moist because of the mold. The check-in counter responded to this issue by telling us that if we find another room it will be two single beds put together. I don't think anyone would feel they are staying at a five star resort sleeping on two single beds that separate in the middle. If I payed for a king, that's what I should get, I have heard of upgrading guests due to insufficient resources not downgrading them. Finally they found us a room that had no mold,at the very last inch of the resort, furthest away from the lobby, meanwhile all the rooms closest to the lobby were empty, but we had to pay extra for them. They should have upgraded us the moment they sent us to 2 moldy rooms. Buffet had amazing food. However staff never seemed to be happy, even while receiving tips. There was never a time where my coffee was served at the table, and if I asked for milk that I got the milk without having to go hunt them down. By the end of the week I just had my coffee black. This is just to say the very least of their hospitality. Don't bother with the "a la carte" with this resort, it was un edible. On a positive note, the food at the buffet was amazing. In general,it is a beautiful resort, many things to do, and if you are not bothered by service or quality of food at the restaurants, you might enjoy this visit. In my opinion however, they do not come close to a five star rating. They are 3 stars (average) at most.
Nice resort. Friendly staff. Surf ride. Water park. Catamaran.
Nice pools and beach with some fish and snorkeling right off beach. Buffet was okay. Table service meals better. Water sports desk was great. Yelsi took us sailing and was nice experience. Carlos. Alejandro. Alexander and Issay also great. Surf ride at the water park was a highlight. One of the staff took my five year old on boogie board a few times and had a great time. All staff there were really nice and fun. Ramon. Brenda. Barbara. Alin. Armando. And Nestor were all working that day and we’re really cool.
Nice vacation but not a palace experience
My husband and I enjoyed a relaxing vacation but neither of us would call it a palace experience. We have stayed at the Riu Palace in Cabo San Lucas and they provide all the extras. Maya Palace - our room was clean. Our patio door didn't lock and one day our room door didn't lock. They fixed them the day we mentioned it. The staff were friendly. Food was good. I'm vegan so we only tried a la carte once. They did their best to accommodate me but I found eating at the buffet much easier and I had lots of options. The public bathrooms weren't cleaned enough and all had something that didn't work - sink and/or towel dispenser. They weren't fixed while we were there. No carved fruit in buffets, no towel characters in your room, poolside drink service minimal, not enough staff at pool bar so lineups were long, entertainment staff didn't walk around and interact with guests, nightly shows weren't good. The longest check in we've ever experienced. 1hr 15 mins to get checked in and there were only 8 of us arriving at that time. We relaxed but wouldn't stay at the palace again. We would stay at the Barcelo Colonial. It's beautiful. We've stayed at the Barcelo Tropical and enjoyed it more than the palace. My recommendation - stay at the Colonial. Don't spend the extra $$ for the palace experience. If you like snorkelling you will see sea turtles there in the water. That is AMAZING.