What We Love
- Let your cares melt away as you enjoy a soul-pleasing massage with hot stones.
- 24-7 room service is available for all guests.
- Free Wi-Fi allows you to stay connected to friends and family, wherever they may be.
Things to Know
- The resort is only 60 minutes from the airport.
- Enjoy complete access to nearby sister resorts.
- Onsite activities are perfectly suited to adults and children alike.
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating12462 reviews
Fantastic Hotel and country !
We stayed here in September 2019, when we arrived the staff gave use hot towels and a alcoholic drink which was brillIant! We also got upgraded to a suite which was lovely the rooms where cleaned everyday and on an evening a chocolate was left on our beds. The beach is amazing and the food is fantastic. All the staff where friendly and helpful and I liked we could go to the different hotels on the complex which was good as we could eat at the different restaurants. We loved going to the Hacienda on a night for some drinks and a look around the shops. The trips we booked where also fab, we went to the Cobá ruins, Island of Contoy and Island of Murjeres which was amazing definetly recommend and we also went to Xcaret again amazing and makes sure you stop for the night show!
We came here for our honeymoon here is our ratings Food -10/10 From the 24 hour snack bar to the main buffets and the superb 12 gormet restaurant s all we're superb Also 24 hour room service and butler service =amazing Pools and beach are amazing Staff are brilliant Drinks are premium if you ask for premium Not one single negative we loved every second
Amazing vacation in February 2020
14 of us were there for the first time February 14-25 and loved it! This was our second vacation in Mexico but our first stay at Luxury Bahia Principe Akumal. Great place. Beautifull, well kept grounds. The food was excelent. Beach was great with lots of entertainment. We loved the variety of the activities and the foam pool and beach parties. We stayed in villa 47 with a king bed, and two single beds, very close to main lobby and a short walk to the beach. The rooms are a bit tired and the balcony is poorly designed. Definitely need to be refurbished in the near future. We had an amazing stay. I would recommend this hotel.
Great winter sun break
Travelled here with my husband and family for a 40th birthday celebration. When you first turn up the complex seems huge, but you soon get used to it and it is great having so much choice of restaurants, bars and pools. You could never get bored here. The golf carts that ferry you around the complex are brilliant and the drivers are always full of fun. Good selection of restaurants and bars, although my only criticism is that you can't always get in when you want and have to book in advance. All the staff at the hotel are genuine and can't do enough for you. They all work very hard. Special mention to Cynthia Mayakj (the concierge for Blocks 82 and 83). Cynthia went out of her way to help us with booking the a la carte restaurants and just with general information around the hotel and always had a huge smile on her face - nothing was too much trouble. She gave great customer service and is a credit to your hotel.
be careful of upgrades
I was here for 10 days in February.. Wanted a private and Quiet room so upgraded to building 83 on south side with consierge... Checked in at 10pm and it was great - until the next morning when the construction of a new hotel to the south of our room woke us up and was so noisey day and evening - that we could not leave our door open or sit on deck - we could see and hear ocean from our deck/room, but not with the cranes, jack hammers, pounding, etc. We kept thinking it would get better, quieter, but it only got worse... They even worked on Sunday to our surprise. We did not complain to the consierge because we did not want the hassle of changing room (always hard at this resort) but we asked when we got home for the $217 upgrade to be refunded... They recognized that the noise was a problem but would not refund the money because we had not "complained" at the time.. Had a few ofther problems that were addressed but not all solved - one was jacuzzi - they finally fixed it but it had so much scum we could not use it. Food is better here than at the Barcelo to the north, but food is better at the Dreams to the south. Of course, price reflects this too. This resort is really big... Also, beach in front of Akumal section is just OK - has rocks on 3 ocean sides because it really is man made.. Tulum part has better beach, but is much more crowded... but better for kids and our section was adults only as was the pool... Have been here many times and was disappointed in the response from my request for the $217 back...