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Located along a stunning stretch of white sand beach in the Akumal region of the Riviera Maya, just minutes from the his
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Located along a stunning stretch of white sand beach in the Akumal region of the Riviera Maya, just minutes from the historic ruins of Tulum and Cobá, Sunscape Akumal boasts endless fun-in-the-sun for the whole fam in a secluded tropical setting.
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"This place is amazing,. People were great and the service was great. I like the fact that we didn't have to wear a wrist band. We were able to eat at all the restaurants as many times as we liked" – Gonzo2569
9 out of 15 (60%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.5
Service
3.3
Beaches & Pools
4.1
Dining Options
3.3
Room Comfort
3.5
"This place is amazing,. People were great and the service was great. I like the fact that we didn't have to wear a wrist band. We were able to eat at all the restaurants as many times as we liked" – Gonzo2569
9 out of 15 (60%) customers would recommend this product to a friend.
All Customer Reviews
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November 11, 2019
Mediocre resort
This resort is not up to par with AM resorts. The food is mediocre and lacks variety and the customer service is so so. The beach however is beautiful, clean , no seaweed. If your on a budget and just use a resort to eat and sleep this one is for you. If you expect luxury all inclusive like stated in description don’t come
Here.
We had no air conditioning for 3 days. There was no hot water for most of our 8 day stay. The room flooded when it rained. Jets in jacuuzi didn't work well. The air, when it did work, automatically turned off every night between 12 and 2 am and would have to get up and turn it back on. Food was bland and boring at all the restaraunts. There are no bathrooms outside. Original room had no window and in order to get a room with a window we had to upgrade to a beach front room. There were only activities for children and for adults same ones every day. The shows at night were substandard. For a grand opening to a resort this was a fail. They were still doing construction 17 days after opening. On the weekends when the locals showed up, they got service before anyone else and were treated with preference. While we were eating dinner at the Portofino a huge piece of the ceiling fell to the floor. The manager came and took pictures of this event. It was very disappointing and we will not ever stay there again. Definitely not the Deal of Fortune.
I usually don't write reviews, but we had such an amazing time on this vacation. The accommodations, staff, spa, food, drinks, and beach were amazing. Spa treatments, lounging by the beach, soaking up sun in the infinity pool, eating way too much, watching baby sea turtles crawl toward the ocean, celebrating Halloween, Dia de los Muertos...everything was perfect.
DOF guaranteed 4 suns hotel. This hotel is no more than 3 stars. We stayed at Sunscape Akumal. Definitely not a 4 star or sun, 3 yes. Hotel was average at best. We lost power in our room twice during the 6 days. The beach is great and ocean is great. You can see fish right through the water. However there are plenty of rocks right in the swim area on the beach that I typically didn’t run into on other beaches in Mexico or Punta Cana. Beach was great nonetheless. Service at this resort is poor. The pools are spread out and separated which means that there is plenty of space for everyone, but there is little to no gathering area for any entertainment throughout the day. Which by the way, the entertainment is frankly almost nonexistent. Notice how for the description it says Sunscape Akumal boasts endless activities for the whole family...no it does not. Again the resorts activities are basically non existent. There was basically no entertainment throughout the day or at night. I’ve never been to a 4 star with no entertainment like this one.
This hotel has what I’d call an identity crisis. It seems like a hotel where locals come and stay. I’m addition it doesn’t know if it wants to be family friendly, upscale, or just plain laid back. For example, I’ve stayed at much nicer hotels that allow you to go to the buffet with a tank top on. This one however requires that you where a shirt with sleeves. In addition the restraints all want to require long pants besides the buffet. Again I’ve stayed at nicer hotels where khaki shorts are just fine. Vacation is supposed to be relaxing and when you have these nit picky situation when the hotel isn’t holding itself to the same standard is disappointing. This 4 sun hotel also doesn’t have room service.
Personally I had a good time, but honesty it was no thanks to the “hotel”. If anything the hotel actually dragged the experience down a bit. I do blame cheap Caribbean in a way. They really should stop using this hotel to market as a 4 sun hotel. It plain and simply is not. There is nothing about this hotel that screams 4 star / sun. It is very average.
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Room Information
Sunscape Akumal Beach Resort & Spa boasts 362 spacious rooms and suites, all carefully designed for ultimate comfort and relaxation after long beach and pool days. All rooms are non-smoking and come fully equipped with one king size bed or two doubles, flat screen cable TV, iron and ironing board, coffee maker, daily restocked minibar, in-room safe, Wi-Fi ($), and much, much more!
Sunscape Akumal is the perfect dose of paradise for families and couples!
No wristbands or additional gratuities required.
Super easy access to nearby historical and ecological sites of Tulum and Coba.
What We'd Change
The resort is a little far from the airport, but paradise is always worth the trip!
Why You Should Go
This stunning resort is nestled in the heart of the Riviera Maya, where lush jungle meets the sea.
Sunscape Akumal has incredible dining options that you won't get tired of!
All the onsite and nearby activities make it easy for every guest to have an unforgettable beach vacay!
Available Amenities
Volleyball
Cable/Satellite TV
Children's Activities
Children's Pool
Currency Exchange
Daily Maid Service
Golf Course ($)
Kayaks
Kids Club
Laundry Services ($)
Snorkeling
Scuba Diving ($)
Game Room
7 Restaurants
9 Bars/Lounges
Theater
Massage/Spa Treatments ($)
Internet Access
Wedding Services ($)
Aqua Aerobics
Wireless Internet Access ($)
Fitness Center
Loungers at Beach and Pool
Evening Entertainment
Gift Shop ($)
Non-Smoking
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Chichen Itza and Coba Ruins
Dining
Fitness Center
Golf Course(s)
Historical Site(s)
Kayaking
Mayan Ruins
Nature Park(s)
Scuba Diving
Shopping
Snorkeling
Spa(s)/ Wellness Center(s)
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Sunscape Akumal Beach Resort & Spa
Carretera Chetumal - Puerto Juarez Km 252
Hotel Description
Sunscape Akumal Beach Resort & Spa
Sunscape Akumal Beach Resort & Spa debuts Unlimited-Fun® in the Akumal region of the Riviera Maya! Situated on a stunning expanse of white sand beach, this resort is close to the historic and ecological wonders of Tulum and Cobá. All 362 rooms and suites offer comfortable amenities and stunning views. Delicious snacks and delightful meals are available at eight dining options with limitless drinks poured at eight bars. Five shimmering pools, including three for Sun Club guests only, and endless activities keep the whole family entertained all day and into the evening. Kids will love the Explorer’s Club with fun and friendly activities while teens thrive in their own space at the Core Zone Teens Club. Unlimited-Fun® offers everything for an endlessly fun-in-the-sun getaway.
At Sunscape Akumal Beach Resort, everything's included for an unforgettable, Unlimited-Fun® vacation in paradise! The best part? No wristbands or additional gratuities are required to enjoy this awesome experience. Here's a peek into what you'll get:
Cozy, yet luxury suites that are just steps away from the sand.
24-hour access to food and drink options, including something sweet for the kiddos!
In-room minibar, fully-stocked with soft drinks, juice, bottled water & beer.
A variety of buffet and a la carte restaurants, no reservations required!
Bars and lounges with all the international and domestic brand drinks to go around.
Endless daily land and water activities for everyone!
Daily and nightly live music and local entertainment.
All taxes and gratuities are included!
Staying at Sunscape Akumal Beach Resort & Spa means getting access to endless activities for the whole fam including five glistening pools (including three for Sun Club guests only), the relaxing Spa by Pevonia, Explorer's Club for Kids (ages 3-12), Core Zone Teens Club (13-17), kayaking, paddle boarding and SO much more!
DINING
Barefoot Grill Type: Poolside Grill Hours: Lunch, 11am- 5pm Description: Lounge poolside with some of your grilled favorites.
Da Mario Type: Italian Hours: Dinner, 6pm- 11pm Description: Indulge in all of your favorite traditional Italian dishes including delicious pizza, salads, pastas and much more! Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.
The Olive Branch (Adults-only) Type: Mediterranean Hours: Dinner, 6:30pm-11pm. Description: Expand your palette with a variety of flavorful, a la carte, Mediterranean dishes. Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.
Portofino Type: Italian Hours: Breakfast, 7am- 11am (Sun Club members only); Dinner, 6:30pm- 11pm Description: Dine on a variety of authentic Italian favorites. Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.
Tiki Taco Type: Mexican Hours: Dinner, 6pm-11pm Description: Delve into some delicious, a la carte Mexican cuisine served in an upscale atmosphere. Dress code: Casual-elegance: Short-sleeved dress shirts or collared shirts, long pants required for men and no sleeveless shirts or flip-flops.
Windows Type: International Buffet Hours: Breakfast, 7am- 11:30am; Lunch, 12:30pm- 5pm; Dinner, 6:30pm- 10:30pm Description: Enjoy a buffet-style restaurant serving a variety of international specialties and classics. Dress code: Casual.
Coco Cafe Type: Coffee & Snacks Hours: Daily, 24-hours Description: Need an afternoon energy reboot or snack? Coco Cafe offers all the premium coffee, ice cream and snacks in a laid-back atmosphere near the main lobby. Dress code: Casual.
Gluten-Free and Vegetarian Options
Sunscape Akumal Beach Resort & Spa offers a variety of gluten-free and vegetarian plates at each of its restaurants. Don't hesitate to notify the resort or restaurant managers in advance, and they will be more than happy to meet your needs.
Hours are subject to change.
BARS/NIGHTLIFE
Flip Flopz
Open daily, 10am-6pm
The Kids Korner Bar (Family-friendly, non-alcoholic drinks)
Open daily, 9am-5pm
Manatees
Open daily, 10am-6pm
Sharky's
Open daily, 10am- 6pm
Sip & Dip
Open daily, 10- 6pm
Starboard
Open daily, 11am- 11pm
Starlight
Open daily, Sports Bar, 6pm -10pm; Nightclub (adults-only), 10pm- 1am
Starstruck (Theater Bar)
Open daily, during showtime hours only
Sun Club Bar (Sun Club guests only)
Open daily, 7am- 11pm
BEACHES AND POOLS
Spend the day lounging by any of the resort's five pools, including an infinity pool and kids pool, or on the beach with stunning views!
SPORTS/ACTIVITIES
Water
Swimming
Aqua aerobics
Scuba diving ($)
Kayaking
Water volleyball
Snorkeling
Hobie cat
Paddleboarding
Land
Ping pong
Golf ($)
Beach Volleyball
Explorer's Club for Kids
Core Zone Teen's Club
INTERNET
Wi-fi is available for guests.
SPA SERVICES
Pamper yourself at the onsite Spa by Pevonia with various facial and massage treatments including facials, manicures, pedicures and much more. All spa treatments are available at an additional cost, daily from 9am- 8pm.
WEDDING SERVICES
Sunscape Akumal offers a variety of romantic wedding services, packages and honeymoon packages.
CHILD CARE
Kids ages 3 to 12 get to enjoy the onsite Explorer's Club for Kids, featuring supervised activities with Red Cross certified staff. The program offers a variety of fun and even educational activities ranging from arts and crafts, storytelling and music to treasure hunts, video games and sandcastle contests.
For teens ages 13-17, there's tons for them to do as well! The Core Zone Teens Club offers a variety of activities such as daily social events and social mixers, video game stations, ping pong, billiards, air hockey and much more! And yes, parents can play too!
ADDITIONAL INFORMATION
Location
Sunscape Akumal is a 75-minute drive from Cancun International Aiport, in the heart of the Riviera Maya, just 5 minutes from downtown Akumal and near several historical sites.
Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
