Sunscape Akumal Beach Resort & Spa

I arrived late with my girlfriend due to flight delay ,but had great room with nice tropical view overlooking pool and tropical plants ,very clean ,cool ,nice bathroom, loved Portofino restaurant with Louis being our waiter ,also Olive branch was great,the food in buffet was good especially if you order from the cooks you fresh fish be done on the grill or omelets for breakfast ,I enjoyed every day diffrent ceviche and pressed juices ,the stuff was very polite and helpful ,the best part was fabulous view and the rocky beach with blue water ,overall great value and deal for the money that we paid ,we were relaxing by the beach mostly ,I saw a lot attractions for the kids also, thank you Sunscape Akumal !

Never again this resort is a straight up Catfish!! It looks nothing like the pictures me and my husband paid extra for a pool deluxe view and didn’t get a view at all only to find out there’s no pool views in the hotel after comPlaining to the hotel staff they informed me that there’s nothing they can do for us. Food wasn’t great at all. Absolutely NO HOT TUBS or no Hot water on the whole resort. BIG LEAK IN THE LOBBY.bartenders were nice overall would never step foot in here ever again.

On arrival day, we upgraded our room to a beautiful suite on the club level. Our room had a floor to ceiling window with a view of the beach and ocean. The bathroom was perfectly designed so you could look out the window while getting ready. It was really special. For the first night, we stayed in the room we originally booked. We would not have been happy there. We had two additional standard rooms for our adult children and it was perfect for them. The club level room was beautiful and we truly loved the club level services. The resort is beautiful and it really was a great value for the money. It can be a little rough around the edges, but it definitely gets the big things right. Beautiful beach, great snorkeling right off shore, wonderful beach cabanas, beautiful pools, fun family pool, spectacular club level cabanas and pools and an adequate spa. We really enjoyed the dining, but would have liked to have been able to make reservations. Our children are 18-21 and the resort really focuses on young families and older couples. Its not a great place for their age group. There were literally no other people there that were their age. The service at the resort is inconsistent, especially in the rooms. Sometimes you get 4 coffee cups, sometimes you get 1. 2 of the 3 rooms got beer in their mini-fridges. One day our robes were wadded up and placed on the top of our suitcases in the closet. Inconsistent. However, the greatest downside of the stay was that my husband slipped on the wet tile floors by the pool and broke a rib and had to have 30 stitches in his elbow as a result of the fall. The resort handled the incident extremely well. Staff was there immediately and an onsite doctor was present within 5 minutes. They were very attentive. They sent us a driver when we went to the hospital and he waited until we were done. He took us to the pharmacy before we returned to the resort. All at no cost. However, the slick tile floors by the pool are a problem. My husband slipped on the stairs that lead to the bathroom from the pool. Those stairs really need slip strips on them. I had been noticing that about the tile stairs in our building as well. They are really beautiful, but they are slick and don't have slip strips. They have the strips on the handicapped ramps, but really need them on the stairs. The injury is a drag, but overall we had a really great vacation and enjoyed the resort.

Overall, the resort was great! However, the room wasn’t ready by 3:00 as promised. It was ready shortly after, but the front desk was highly annoyed when we kept checking. We had a child wanting to hit the pools. No excuse for room to not be ready. We had arrived earlier in day and checked in. They knew we were waiting after lunch. No one showed us to room and I had to go get someone for help as no guidance where to go. When we got to room, the lounge chair on patio was broke, the glass for table missing, screen door broke, and closet door wouldn’t stay shut. They did quickly fix these issues, but to be waiting on a room, one would think it would be in excellent condition when we arrived. The pools were stunning and the ocean/beach amazing! Even saw some rays right at the shoreline! Kids’ pool area and bar is adorable! Our little girl loved. Staff is helpful besides front desk. The food is just so-so in the buffet for lunch and dinner. Breakfast is very good though. The other restaurants are great for dinner. The massage at the spa was wonderful, but a pain to have to be let in unless saying on that side of resort. They need to adjust that situation or have someone at door to always let someone in. It was disappointing on the last full day they were filming commercials and the kids’ pool was closed almost all day. That was ridiculous. It should have been 2-3 hours at max. Oh and the rooms need a bottle opener or bring your own!