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Moon Palace Cancun

Mexico - Riviera Maya

Our Rating
1-800-880-2177
4 Nights with Air from $1,159 All-Inclusive
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The minute you enter your guest room you'll be primed for luxury. Moon Palace Golf & Spa Resort offers you a world of t ... More

Customer Rating 99 Reviews
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
3.9
Dining Options
 
4.2
Room Comfort
 
4.3
4.3 out of 5
"Moon Palace looked just like it looked on its website! First let me say that the customer service and value we received by booking through CheapCaribbean.com was phenomenal!!! We stayed 6 nights for un..." – BeadNik
100 out of 119 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
3.9
Dining Options
 
4.2
Room Comfort
 
4.3
4.3 out of 5
"Moon Palace looked just like it looked on its website! First let me say that the customer service and value we received by booking through CheapCaribbean.com was phenomenal!!! We stayed 6 nights for un..." – BeadNik
100 out of 119 (84%) customers would recommend this product to a friend.
The lizards were crawling around during the day in grassy areas which was pretty neat! Momo Resturant Amzing Food and Show View From Our Room Balcony view
All Customer Reviews
1-4 of 99 reviews. Sort by
April 27, 2018
Amazing Resort

Our family of 4 had the best time . 12 year old loved all the pool activities. My 14year old loved the arcade and laying by the pool . The food was delicious everyone was very helpful . My husband enjoyed a massage using resort credits . My girls had there hair braided at the spa using resort credits . We used our resort credit and went to Ventura Park , girls loved it there. Rooms were spacious and clean we had ocean views amazing we were between Nizuk and Sunset so was nice to go back in forth to either restaurants at either resort . Only negative the beach was full of seaweed but so much to do at the resort you forget about the beach . You can pay Defoe a taxi ride and go to there sister resort Beach Paalce and you have acces to all there ammenties as well , they age a beautiful beach and seimable so we went there as well . Overall we loved our stay at Moon Place

Momo Resturant Amzing Food and Show View From Our Room
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Oregon
Age: 35-44
Travel: 1-2 trips/year

April 21, 2018
Would not recommend

Well to start, our rooms had ants. Not big ants, but little ants. They were everywhere all over the sink, the headboard of the bed, nightstand, and the large dresser area... I found them in the bed at one point. Due to this, we never ordered room service for fear of drawing more into the room. The bride at the wedding we attended, was directed to stand in the grass to take pictures, happened to be standing in fire ants, she was bitten multiple times and they had to shake her dress out because they were in every layer of her dress. We stayed in the 7700 block and it was literally a half mile walk to the main pool and food. The pool closer to us didn’t have any open chairs. If you don’t go out at 630am to reserve a chair, you won’t find anywhere to sit during the day, but you’ll see a ton of empty chairs marked with towels all day long which is frustrating! The pools are filthy, full of sunscreen/oil foam and debris from the trees and what not on site. The pool to person ratio is not enough. They need way more pools. The beach is full of nothing but seaweed, you can’t go in the water. They tell you the golf carts run every 10 min, this is not true. We waited 20-30 min for one and never got one when we needed one. We had to walk a mile and a half to get from our room to the sunrise lobby. When you do catch a golf cart to go to another lobby, they driver tells you he won’t take you there bc he isn’t allowed, after bribing them with money, they decided it was ok to take you there. We discovered that if you really wanted anything from the service people, you had to pony up cash in return. We were told the wrong time to leave the resort for our return flight home, had to basically beg to make it on a bus and almost missed our flight as a result. The only thing I can say that was great about this place was the food. The food was on point and delicious. Also, don’t be fooled by the credits they tell you about. You are required to pay 16% tax and gratuity if you go to the spa and you are capped by how many credits you can use at each location. The gift shop pretty much sells nothing you can get on credit. You have to pay to go to the grand (which is a timeshare resort that tries to sell you any chance they get). It was $70 to go there for 1 day and we had to use 180 credits as well. We opted not to bc we simply did not want to spend the extra money. If we hadn’t been invited here for a wedding, we wouldn’t have ever gone! Choose somewhere else, you’ll be disappointed.


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Overall Rating: 1
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: Washington, DC
Age: 25-34
Travel: 1-2 trips/year

April 16, 2018
Family Blessings

We've been going to Moon Palace for many years. Twenty five years ago, we had never had the opportunity to travel anywhere like the Caribbean. We decided at the last minute to book a trip of a lifetime and in two weeks we were booked at the Moon Palace. Because we started at the best hotel grouping in the world, we aren't satisfied with anything less now. What started as a one time trip of a lifetime has turned into an every year blessing. We have tried other resorts, but none are like the Palace Resorts, especially Moon Palace. We have been bringing our family throughout the years and have NEVER been disappointed. The Moon Palace gets bigger and better every year. I was a little disappointed when they put us in the Moon Grande a couple of weeks ago, but I am now glad that we did not get what we asked for. The Grande was wonderful and exceeded any time we have ever visited. Our grandchildren, ages 8-22 could not have had a better time! There is so much for EVERY age group to enjoy. The pools are the best we have ever experienced! The people that work there are ALL friendly and helpful. The food is of the highest quality and everything is so clean and beautiful. Visiting the Moon Palace gives you quality, worry-free time with your loved ones. I have to say, that with all the negative news stories coming out of Cancun, we were a little skeptical about going this time. However, from the time we got there, we felt very safe with our family and would go back in a heartbeat without worry. The only negative, would be the beach. It isn't as beautiful as it used to be, but weather and ecological issues have made it what it is. You can still take great walks on the beach and the pools are extraordinary. Thanks for the memories Moon Palace!!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Alexander, New York
Age: Over 65
Travel: 1-2 trips/year

April 15, 2018
Only one disappointment

Food and facilities were great minus Mobile munchies food truck (chicken nuggets were gray matter) . The biggest disappointment was the coast line. An endless borage of seaweed and John deer tractors trying to clean up. The artificial reef 40 yards walk out was a nice sandy bottom with plenty fish to see. Pool, service, facilities, attitude and cervesas was muy bien.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Delaware
Age: 35-44
Travel: 1-2 trips/year

Room Information

2314 air-conditioned rooms fitted with a double whirlpool tubs and most with either an ocean-view or partial ocean-view. Rooms come equipped with a terrace, flat screens LCD televisions, minibar, coffee maker and hair dryer. Superior and Deluxe rooms include Smart TV with YouTube, vTuner and Weather Channel. Concierge rooms include Apple TV with special apps including iTunes and Netflix.

Rooms for the physically challenged are available upon request and located in the Deluxe Room Resort View (5 rooms) and the Superior Deluxe Garden View (13 rooms) room categories.

Room Details

Deluxe Resort View
Hotel/Studio Unit Details

Superior Deluxe Garden View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

What's to Love

Moon Palace Cancun is truly a resort for everyone.

 

What We'd Change

The resort is very large and a lot of walking is sometimes necessary but there is so much to do here you can't not enjoy.

 

Why You Should Go

The kids clubs, beaches, excursions and pools offer great family fun. You are sure to love your stay here with the luxury of Palace Resort's famous hospitality.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Steam Room
  • Dry Cleaning Services
  • Parking
  • Safe Deposit Box
  • Basketball
  • Non-Smoking Rooms (on request)
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Elevators
  • Climbing Wall
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Secretarial Services
  • Beach Towels
  • Internet Access
  • Ice Machine
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Meditation Garden
  • Banquet Facilities ($)
  • 14 Restaurants


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Moon Palace Cancun

Carretera Cancun, Chetumal KM 340, Cancun, Q. Roo 77500, Mexico

011-52-998-881-6000

Hotel Description

Moon Palace Cancun: Indulge in Exemplary Luxury

The minute you enter your guest room you'll be primed for luxury. Moon Palace Cancun offers you a world of tropical vacation pleasures. Bask on the powdery, white-sand beaches or swim and snorkel in aquamarine waters. Back on land, you can enjoy the resort's tennis courts, gym, swimming pools, 2 kiddie pools and restaurants. If you really want to experience a true adventure, tour the ancient Mayan Ruins for the time of your life.

The spectacular Moon Palace is located 5 miles south of the airport on Cancun's tranquil south shore. Nestled between pristine 1,975 ft. white sand beach and 123 acres of tropical foliage, the Moon Palace offers 2,103 air-conditioned rooms, 12 buffet and a la carte restaurants, 9 bars including 4 swim-up bars, 2 oversized freestyle pools, 6 lit tennis courts, 2 basketball courts, 2 volleyball courts, 2 fitness centers, climbing tower, miniature golf, kid's club, 1 Discotheque, daily activity program and theme nights. The kid's pool located in the Sunrise section of this resort now has water slides and flumes to add to their fun. The resort also offers scheduled transportation to Cancun's Hotel Zone.

More than just a resort, Moon Palace Cancun is a self-contained village populated by several thousand guests and staff, containing extraordinary recreational facilities, offering endless activities, and pampering for guests.

The resort has a Jack Nicklaus signature golf course on premises and a brand-new full-service spa. Lagoon-style pools in each section are among the largest in all Latin America. Each runs more than 650 feet along the Caribbean shore and includes cool-water spas, swim-up bars, and children's sections. Lounge chairs, thatched-roof palapas, and palm trees surround each pool and there are even more lounges and palapas on the long, deep beach. Snorkeling enthusiasts can book excursions to the immense reef offshore.

This hotel is All-Inclusive
Features include:

  • Luxurious accommodations
  • Fine dining
  • Delicious snacks
  • Top shelf drinks
  • 24-hour room service
  • All Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Manglar
Type: International
Hours: Breakfast - daily, 6:30am-11:30am; Lunch - daily,12:30pm-4pm; Dinner - daily, 6pm-11pm
Description: This restaurant serves International breakfast and lunch buffets and features an Italian buffet for dinner.
Dress code: Casual.

Arrecifes
Type: Brazilian Steakhouse
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 11:30am-5pm; Dinner - daily, 6pm-11pm.
Description: Arrecifes serves International breakfast and lunch buffets and features a Brazilian buffet for dinner.
Dress code: Casual.

Los Caporales
Type: Mexican
Hours: Daily, 6pm-11pm
Description: This Mexican restaurant serves an a la carte dinner and is open for late night snacks.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Palapa Delfines
Type: Grill
Hours: Lunch - daily, 11:30pm-4pm; Dinner - daily, 6pm-11pm.
Description: This open-air bar by the pool features grilled items and buffet for lunch and dinner.
Dress code: Casual.

Palapa Pelicanos
Type: International
Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm.
Description: Located by the pool, this spot serves an International buffet for breakfast and a la carte Sushi for dinner.

Bugambilias
Type: Mexican
Hours: Breakfast - daily, 6:45am-11am; Lunch - daily, noon-4pm; Dinner - daily, 6pm-11pm.
Description: This restaurant serves Mexican breakfast, lunch and dinner buffets. There is also Late night snack services available.
Dress code: Casual.

La Gondola
Type: Italian
Hours: Breakfast - daily, 7am-11:30am; Dinner - daily, 6pm-11pm.
Description: Adjacent to the lobby, this restaurant serves an International breakfast buffet and features an Italian buffet for dinner.
Dress code: Casual.

Palapa Barracuda
Type: Steakhouse
Hours: Breakfast - daily, 8am-10:30am; Lunch - daily,11:30am-4:30pm; Dinner - daily, 6:30pm-10:30pm.
Description: This open-air spot by the pool serves a buffet for breakfast and lunch, and a la carte Steakhouse for dinner.
Dress code: Casual.

Palapa Fragata
Type: Seafood
Hours: Lunch - daily, noon-4:30pm; Dinner - daily, 6:30pm-10:30pm.
Description: Located by the pool, this open-air bar features a breakfast and lunch buffet and a la carte seafood specialties in the evening.

La Trattoria
Type: Italian
Hours: Breakfast (Continental)-Daily, 6am-7am; Breakfast - daily, 7am-11am; Lunch - daily, noon-4:30pm; Dinner - daily, 6pm-11pm.
Description: Located in the golf club house, offering a buffet breakfast and lunch with an Italian a la carte dinner menu. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Momo
Type: Asian
Hours: Daily, 6pm-11pm.
Description: Located near the lobby, serving an a la carte Oriental dinner menu. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Los Tacos
Type: Mexican
Hours: Lunch - daily, 10am-4:30pm; Dinner - daily, 6pm-11pm.
Description: Poolside restaurant serving tacos and Mexican "tortas."
Dress code: Casual.

El Caribeno
Type: Caribbean
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm.
Description: Boasts breakfast and lunch buffets and an a la carte dinner menu.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Each section's lobby contains a bar/lounge serving tropical drinks, Continental breakfasts, and hot and cold appetizers later in the day.

All hours are subject to change.



BARS/NIGHTLIFE

Nizuc Lobby Bar
Located in the Nizuc Lobby. Features live music. Daily, 10am-1am.

Sweets & Coffee
Coffee shop located in Nizuc section. Daily, 6am-1am.

Sunrise Lobby Bar
Located in the Sunrise Lobby. Features live music and a beach lounge. Daily, 10am-1am.

Pool Bar Columpios
Pool bar in the Sunrise section. Daily, 10am-11pm.

BEACH

Moon Palace is located on a beautiful stretch of white, sugary beach. Non-motorized water sports and activities are also available at the beach.

POOLS

The resort offers 7 outdoor pools with swim-up bars throughout and 2 kiddie pools equipped with slides.

SPORTS/ACTIVITIES

Water

  • Dive tank
  • Scuba diving demonstration
  • Water volleyball
  • Water aerobics
  • Water polo
  • Non-motorized water sports

Available for an additional charge:

  • FlowRider Double wave simulator

Land

  • Tennis
  • Basketball
  • 2 fitness centers
  • Beach volleyball
  • Soccer
  • Yoga
  • Pilates
  • Arcade

Golf
Moon Palace is home to one of two Jack Nicklaus Signature golf courses in Cancun. Please see rooms for golf packages.



INTERNET

Complimentary wireless internet is available throughout Moon Palace. Palace Resorts also offers a custom mobile app to allow guests to keep up to date on the latest specials and promotions.

SPA SERVICES

The Moon Palace Spa has a full-service, world-class spa that features a variety of treatments for an additional charge.
  • Massage
  • Bath therapies
  • Facials
  • Body scrubs
  • Contrast lagoon
  • Herbal steam room
  • Dry sauna
  • Pressure showers
  • Hydro-reflexology


WEDDING/HONEYMOON

Moon Palace offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Moon Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding/honeymoon packages.

CHILD CARE

Connection Zone Kid's Club offers supervised activities for kids ages 4-12. Daily, 9:30am-9:30pm. Activities include:
  • Ping-pong
  • Billiards
  • Xbox
  • Air hockey
  • Mini-golf

The Teen Club offers kids 12 and up supervised activities and sports.



ADDITIONAL INFORMATION

Location
Moon Palace Cancun is located 10 minutes from Cancun International Airport (CUN) and 40 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3:00 pm. Check-out: 12:00 pm
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico

Visiting The Grand at Moon Palace
If you want to visit The Grand at Moon Palace, you can purchase a day or night pass. You can purchase with resort credits. You will not be able to visit The Grand without purchasing a pass.



All hours, fees, amenities, information and services are subject to change without notice.
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