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Moon Palace Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $1,109 All-Inclusive
Info Customer Reviews Questions & Answers

The minute you enter your guest room you'll be primed for luxury. Moon Palace Golf & Spa Resort offers you a world of t ... More

Customer Rating 85 Reviews
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.0
Dining Options
 
4.3
Room Comfort
 
4.3
4.4 out of 5
"Moon Palace looked just like it looked on its website! First let me say that the customer service and value we received by booking through CheapCaribbean.com was phenomenal!!! We stayed 6 nights for un..." – BeadNik
87 out of 102 (85%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.5
Beaches & Pools
 
4.0
Dining Options
 
4.3
Room Comfort
 
4.3
4.4 out of 5
"Moon Palace looked just like it looked on its website! First let me say that the customer service and value we received by booking through CheapCaribbean.com was phenomenal!!! We stayed 6 nights for un..." – BeadNik
87 out of 102 (85%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 85 reviews. Sort by
August 29, 2017
Excellent Resort

We have been in Riviera Maya approximately 10 times. We regularly stay in different resorts. By far this is the best resort we have stayed at. The room is very good (clean, new and the service in the room cannot be better). The quality of the Buffet and the different restaurants is excellent. We want to point the magnificentt help we got from Jose Luis Gonzalez even before we arrived to the resort. He took up on himself to have an Scooter ready for my wife when we arrived and to support us during our stay. It could not have been better. Definitely we will be back. This is what a five star resort is all about.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: FL
Age: Over 65
Travel: 3-6 trips/year

August 17, 2017
Not my best experience

The resort was beautiful, but the beaches were awful. Full of seaweed and they smelled really bad. Also, we went on an excursion which took us to a village in Mexico. While we were there, we were spotted by an employee from the resort who recognized us. He told us he would take us to the "best stores". He took us to a jewelry store that he said was owned by one of his relatives. They told me one price on my purchase, but overcharged my credit card by $240.00. They overcharged my friend by more than $150.00. This was a scam, and it was so disappointing.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Little Rock, AR
Age: 45-54
Travel: 1-2 trips/year

August 14, 2017
Moon Palace Sunrise

Everything about the resort was great. We met a lot of other families there on vacation as well. The resort has plenty of options for families with children of all ages. We had a 15 month old and a 9 yr old. The resort provided us with a crib and a single bed for our kids and a king size bed for us. The only thing about the vacation that I would change and warn others about is to not use CheapCaribbean.com to book their vacations. If there is a problem or you need help they are not available for that. They pass you off from person to person and put you on hold for hours at a time. Like I said before the resort was exceptional and I have already told several others to think about booking with this resort in the future. Oh and yes there is a lot of seaweed as all the reviews said that I read, but the resort doesn't disappoint. If going on a zipline is what you like I recommend that you go to Selvatica and take the all day excursion. Had a wonderful time!


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Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Little Rock, AR
Age: 45-54
Travel: 3-6 trips/year

August 11, 2017
Cancun Moon Palace Family vacation

The resort were very good, room very were clean, house keeping clean our room 2-3 times a day, food selection were phenomenal, however The beach were dirty and full of seaweed. We are unable to do any of the ocean activities due to tropical storm, overall the resort were very phenomenal.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
User Image

From: Indianapolis
Age: 35-44
Travel: 1-2 trips/year

Room Information

2314 air-conditioned rooms fitted with a double whirlpool tubs and most with either an ocean-view or partial ocean-view. Rooms come equipped with a terrace, flat screens LCD televisions, minibar, coffee maker and hair dryer. Superior and Deluxe rooms include Smart TV with YouTube, vTuner and Weather Channel. Concierge rooms include Apple TV with special apps including iTunes and Netflix.

Rooms for the physically challenged are available upon request and located in the Deluxe Room Resort View (5 rooms) and the Superior Deluxe Garden View (13 rooms) room categories.

Room Details

Deluxe Resort View
Hotel/Studio Unit Details

Superior Deluxe Garden View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

Superior Deluxe Ocean View - SALE
Hotel/Studio Unit Details

Superior Deluxe Garden View- SALE
Hotel/Studio Unit Details

What's to Love

Moon Palace Cancun is truly a resort for everyone.

 

What We'd Change

The resort is very large and a lot of walking is sometimes necessary but there is so much to do here you can't not enjoy.

 

Why You Should Go

The kids clubs, beaches, excursions and pools offer great family fun. You are sure to love your stay here with the luxury of Palace Resort's famous hospitality.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Jacuzzi
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Steam Room
  • Dry Cleaning Services
  • Parking
  • Safe Deposit Box
  • Basketball
  • Non-Smoking Rooms (on request)
  • Porter/Bellhop
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Elevators
  • Climbing Wall
  • Fax Machine ($)
  • Spa ($)
  • Conference Facilities ($)
  • Secretarial Services
  • Beach Towels
  • Internet Access
  • Ice Machine
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Meditation Garden
  • Banquet Facilities ($)
  • 14 Restaurants


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Moon Palace Cancun

Carretera Cancun, Chetumal KM 340, Cancun, Q. Roo 77500, Mexico

011-52-998-881-6000

Hotel Description

Moon Palace Cancun: Indulge in Exemplary Luxury

The minute you enter your guest room you'll be primed for luxury. Moon Palace Cancun offers you a world of tropical vacation pleasures. Bask on the powdery, white-sand beaches or swim and snorkel in aquamarine waters. Back on land, you can enjoy the resort's tennis courts, gym, swimming pools, 2 kiddie pools and restaurants. If you really want to experience a true adventure, tour the ancient Mayan Ruins for the time of your life.

The spectacular Moon Palace is located 5 miles south of the airport on Cancun's tranquil south shore. Nestled between pristine 1,975 ft. white sand beach and 123 acres of tropical foliage, the Moon Palace offers 2,103 air-conditioned rooms, 12 buffet and a la carte restaurants, 9 bars including 4 swim-up bars, 2 oversized freestyle pools, 6 lit tennis courts, 2 basketball courts, 2 volleyball courts, 2 fitness centers, climbing tower, miniature golf, kid's club, 1 Discotheque, daily activity program and theme nights. The kid's pool located in the Sunrise section of this resort now has water slides and flumes to add to their fun. The resort also offers scheduled transportation to Cancun's Hotel Zone.

More than just a resort, Moon Palace Cancun is a self-contained village populated by several thousand guests and staff, containing extraordinary recreational facilities, offering endless activities, and pampering for guests.

The resort has a Jack Nicklaus signature golf course on premises and a brand-new full-service spa. Lagoon-style pools in each section are among the largest in all Latin America. Each runs more than 650 feet along the Caribbean shore and includes cool-water spas, swim-up bars, and children's sections. Lounge chairs, thatched-roof palapas, and palm trees surround each pool and there are even more lounges and palapas on the long, deep beach. Snorkeling enthusiasts can book excursions to the immense reef offshore.

This hotel is All-Inclusive
Features include:

  • Luxurious accommodations
  • Fine dining
  • Delicious snacks
  • Top shelf drinks
  • 24-hour room service
  • All Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Manglar
Type: International
Hours: Breakfast - daily, 6:30am-11:30am; Lunch - daily,12:30pm-4pm; Dinner - daily, 6pm-11pm
Description: This restaurant serves International breakfast and lunch buffets and features an Italian buffet for dinner.
Dress code: Casual.

Arrecifes
Type: Brazilian Steakhouse
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 11:30am-5pm; Dinner - daily, 6pm-11pm.
Description: Arrecifes serves International breakfast and lunch buffets and features a Brazilian buffet for dinner.
Dress code: Casual.

Los Caporales
Type: Mexican
Hours: Daily, 6pm-11pm
Description: This Mexican restaurant serves an a la carte dinner and is open for late night snacks.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Palapa Delfines
Type: Grill
Hours: Lunch - daily, 11:30pm-4pm; Dinner - daily, 6pm-11pm.
Description: This open-air bar by the pool features grilled items and buffet for lunch and dinner.
Dress code: Casual.

Palapa Pelicanos
Type: International
Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm.
Description: Located by the pool, this spot serves an International buffet for breakfast and a la carte Sushi for dinner.

Bugambilias
Type: Mexican
Hours: Breakfast - daily, 6:45am-11am; Lunch - daily, noon-4pm; Dinner - daily, 6pm-11pm.
Description: This restaurant serves Mexican breakfast, lunch and dinner buffets. There is also Late night snack services available.
Dress code: Casual.

La Gondola
Type: Italian
Hours: Breakfast - daily, 7am-11:30am; Dinner - daily, 6pm-11pm.
Description: Adjacent to the lobby, this restaurant serves an International breakfast buffet and features an Italian buffet for dinner.
Dress code: Casual.

Palapa Barracuda
Type: Steakhouse
Hours: Breakfast - daily, 8am-10:30am; Lunch - daily,11:30am-4:30pm; Dinner - daily, 6:30pm-10:30pm.
Description: This open-air spot by the pool serves a buffet for breakfast and lunch, and a la carte Steakhouse for dinner.
Dress code: Casual.

Palapa Fragata
Type: Seafood
Hours: Lunch - daily, noon-4:30pm; Dinner - daily, 6:30pm-10:30pm.
Description: Located by the pool, this open-air bar features a breakfast and lunch buffet and a la carte seafood specialties in the evening.

La Trattoria
Type: Italian
Hours: Breakfast (Continental)-Daily, 6am-7am; Breakfast - daily, 7am-11am; Lunch - daily, noon-4:30pm; Dinner - daily, 6pm-11pm.
Description: Located in the golf club house, offering a buffet breakfast and lunch with an Italian a la carte dinner menu. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Momo
Type: Asian
Hours: Daily, 6pm-11pm.
Description: Located near the lobby, serving an a la carte Oriental dinner menu. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Los Tacos
Type: Mexican
Hours: Lunch - daily, 10am-4:30pm; Dinner - daily, 6pm-11pm.
Description: Poolside restaurant serving tacos and Mexican "tortas."
Dress code: Casual.

El Caribeno
Type: Caribbean
Hours: Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm.
Description: Boasts breakfast and lunch buffets and an a la carte dinner menu.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Each section's lobby contains a bar/lounge serving tropical drinks, Continental breakfasts, and hot and cold appetizers later in the day.

All hours are subject to change.



BARS/NIGHTLIFE

Nizuc Lobby Bar
Located in the Nizuc Lobby. Features live music. Daily, 10am-1am.

Sweets & Coffee
Coffee shop located in Nizuc section. Daily, 6am-1am.

Sunrise Lobby Bar
Located in the Sunrise Lobby. Features live music and a beach lounge. Daily, 10am-1am.

Pool Bar Columpios
Pool bar in the Sunrise section. Daily, 10am-11pm.

BEACH

Moon Palace is located on a beautiful stretch of white, sugary beach. Non-motorized water sports and activities are also available at the beach.

POOLS

The resort offers 7 outdoor pools with swim-up bars throughout and 2 kiddie pools equipped with slides.

SPORTS/ACTIVITIES

Water

  • Dive tank
  • Scuba diving demonstration
  • Water volleyball
  • Water aerobics
  • Water polo
  • Non-motorized water sports

Available for an additional charge:

  • FlowRider Double wave simulator

Land

  • Tennis
  • Basketball
  • 2 fitness centers
  • Beach volleyball
  • Soccer
  • Yoga
  • Pilates
  • Arcade

Golf
Moon Palace is home to one of two Jack Nicklaus Signature golf courses in Cancun. Please see rooms for golf packages.



INTERNET

Complimentary wireless internet is available throughout Moon Palace. Palace Resorts also offers a custom mobile app to allow guests to keep up to date on the latest specials and promotions.

SPA SERVICES

The Moon Palace Spa has a full-service, world-class spa that features a variety of treatments for an additional charge.
  • Massage
  • Bath therapies
  • Facials
  • Body scrubs
  • Contrast lagoon
  • Herbal steam room
  • Dry sauna
  • Pressure showers
  • Hydro-reflexology


WEDDING/HONEYMOON

Moon Palace offers a number of wedding packages to help make your dream wedding a reality. With an on-site wedding planner to take care of the details, you can rest assured that Moon Palace will have all your details covered. Please contact the resort directly for information on the complimentary wedding/honeymoon packages.

CHILD CARE

Connection Zone Kid's Club offers supervised activities for kids ages 4-12. Daily, 9:30am-9:30pm. Activities include:
  • Ping-pong
  • Billiards
  • Xbox
  • Air hockey
  • Mini-golf

The Teen Club offers kids 12 and up supervised activities and sports.



ADDITIONAL INFORMATION

Location
Moon Palace Cancun is located 10 minutes from Cancun International Airport (CUN) and 40 minutes from downtown Cancun.

Check In/Check Out
Check-in: 3:00 pm. Check-out: 12:00 pm
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required with the following exception:
A 5-night minimum stay is required from Dec 24, 2017-Jan 3, 2018 and from Mar 25-Apr 1, 2018.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Palace Resorts Added Value
Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some Restrictions apply.

Conditions

  • Calls must be made from your room.
  • Other international calls will be charged at a special rate.
  • If unused, this service cannot be exchanged for cash value.

Excludes:

  • Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
  • 800 calls
  • Calls through an outside operator
  • Collect calls
  • Calls using other phone companies
  • Calls to cell phones within Mexico

Visiting The Grand at Moon Palace
If you want to visit The Grand at Moon Palace, you can purchase a day or night pass. You can purchase with resort credits. You will not be able to visit The Grand without purchasing a pass.

Resort Update
In order to provide their guests with the highest caliber of experiences, the Jack Nicklaus Signature Golf Course located at Moon Palace Cancun will be closed August 18 - October 29, 2017. Guests can still use the Resort Credit toward rounds of golf or the Unlimited Golf offers at the Riviera Cancun Golf Course. Complimentary transportation will be provided to the Riviera Cancun Golf Course, a Jack Nicklaus designed course, and it is conveniently located near Moon Palace Cancun. As a second option, guests will also have access to use the Resort Credit or Unlimited Golf offers at the Grand Coral Golf Course, located in Playa del Carmen.

The Moon Spa & Golf Club will be closed from August 15 - December 15, 2017, for ongoing enhancements. Guests of Moon Palace Cancun staying in the Sunrise or Nizuc sections may book spa services at the Awe Spa located at The Grand at Moon Palace Cancun. Guests booking spa services at The Grand will have full access to the resorts' amenities without having to purchase a day pass.

All hours, fees, amenities, information and services are subject to change without notice.
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