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Krystal Cancun

Mexico - Cancun

Our Rating
1-800-880-2177
4 Nights with Air from $699 All-Inclusive
Info Customer Reviews Questions & Answers

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance ... More

Customer Rating 85 Reviews
Value
 
3.5
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.1
3.5 out of 5
"Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything..." – jdoggs
57 out of 96 (59%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.5
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.1
3.5 out of 5
"Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything..." – jdoggs
57 out of 96 (59%) customers would recommend this product to a friend.
View View from the balcony View from the balcony mold on our sheets! Ocean view from night Ocean view from krystal cancun room
All Customer Reviews
1-4 of 85 reviews. Sort by
April 19, 2018
Loveee itt

I love my stay at Krystal Cancun the resort is amazing the pool the beaches amazing and the location the best !!!! If you love to party this location will suit you best literally 2 mins away from all the lounges bars clubs restaurants amazinggg location the beach and Bali beds beautiful . The only thing the food in the resort is disgusting !!! The only thing that was good was the fish taco everything else was cafeteria food basically nasty ! And the all inclusive drinks are cheap tequila and cheap liquors period no top shelf’s at alll .. but everything else is amazing .. don’t eat there disgusting but there’s plenty of options outside the resort literally 3 Mins away ...


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: New York
Age: 19-24

April 16, 2018
Motel 6 on the beach

This review is for Krystal's "Beach Club" which was the best they have to offer. The official description on CC of the room is not accurate and is misleading.. Good: #1 Beach is closer to your room than most Palace hotels on the strip and it was clean. If the beach is your primary (and I mean only concern) you could do a lot worse. Bad: #1 Service from the main lobby to the food and bar servers was hard to believe terrible. They would rather converse with each other than serve their clients. They couldn't make change anywhere for tips.(Ahhhg)... #2 We purchased top of the line "Krystal Beach Club" accommodations. There was no bath robe and slippers, ceiling fan, extra spacious room and the special roof top club was not even open on several visits. No special anything. When asked why they said " oh we don't do that any more" it was listed on CC site as room option. #3: Our top of the line "Krystal Club" rooms were far from the main lobby area but close to the Coco Bongo sound system every night. #4: No biggy but coffee make was never cleaned from tie we arrived to departure and it was moldy. #5: Food was just that "FOOD" you will survive but do not expect anything beyond jumbo balogna (Capacol) hot dogs as breakfast sausage. The main dining buffet is tiny, reminds me of the old K-Mart dinners.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Pittsburgh
Age: 55-64
Travel: 7+ trips/year

March 11, 2018
Great Location

I really like the location. It was perfect! Walking distance to all the clubs, stores and restaurants. Inside the hotel they don't have a big variety of restaurants so my husband and I went out most of the time. The food was ok. Yet the service was great!. Our room was always clean and the staff were friendly. Definitely coming back


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Glen Cove, NY
Age: 25-34
Travel: 3-6 trips/year

January 18, 2018
A wonderful surprise

I just returned from a 5 night stay with 2 of my girlfriends. We chose Krystal’s on account of the affordable price that would accommodate everyone’s wallets yet still provide the basics we were looking for (all-inclusive, beach, etc) so our expectations were not super high, but we were BEYOND surprised to find this hotel was very nice, modern, food was great, drinks so-so (if you tip well in the beginning of the day you will get better drinks with top shelf liquor if you request it and attentive over the top service). The beach side Pesceria (fish taco stand) was DELICIOUS, we had that almost everyday for lunch. The beach was one of the most BEAUTIFUL I have ever seen ( I’m a seasoned carribean traveler) and the beach was fun! Lots of locals selling fresh fruits, churros, cotton candy, handmade goods, playing instruments, it really made the whole ‘day at the beach’ a real enjoyment.we would certainly go back! I’m even considering returning with my husband and 2 younger boys (7&14) in the spring.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Saugerties NY
Age: 35-44
Travel: 1-2 trips/year

Room Information

Krystal Cancun features 453 rooms with contemporary decor and featuring beautiful views of the Caribbean Sea. The sunset provides a new show every night. Every hotel room offers marble floors, a mini bar, an in-room safe and a flat screen TV. Rooms equipped for the physically challenged are also available.

Room Details

Standard - All Inclusive
Hotel/Studio Unit Details

Deluxe Ocean View - All Inclusive
Hotel/Studio Unit Details

Krystal Club - All Inclusive
Hotel/Studio Unit Details

What's to Love

Don't miss the authentic Mexican cuisine at the hotel's El Mortero Restaurant. The margaritas are out of this world, and the mariachi band is something special.

 

What We'd Change

The rooms at Krystal Cancun can feel a little cramped if you're staying with a lot of people, but the views are incredible and most of your time is spent at the pool and beach anyway.

 

Why You Should Go

Thanks largely to its location, this hotel offers great value for the money. It's just a short walk to nightlife, shopping and other entertainment.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 3 Restaurants
  • 3 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Krystal Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Krystal Cancun: Catch Some All-Inclusive Fun

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance of Cancun's principal shopping and entertainment center. You'll have a wonderful time mixing and mingling with fellow guests during days chock-full of family-friendly activities.

Spend a leisurely afternoon by this resort's free-form pool as the soothing sound of the waterfall lulls you into an afternoon nap. Wake up with a quick dip, then float about as you gaze peacefully at the pool's infinity edge. Paddle to the swim-up bar for a zesty margarita. Then it's time to chill out in a comfy lounge chair on the beach under a thatched palapa or a Bali bed. Even if you're visiting in winter, when the beach at the front of the resort temporarily disappears, the sand terrace is there year round. Guests also have their choice of the resort's beach or a nearby public shore, where the water tends to be calmer during windy weather. To top it off, enjoy a variety of non-motorized water activities by simply presenting your all-inclusive bracelet at the marina at the resort. This family-friendly resort even offers a kids club. Drop off the little ones at Krystal Kamp Kids' Club, where they can enjoy the playground, shallow pool and a covered play area.

Ready to chow down? Aquamarina, overlooking the pool at Krystal Cancun, is the place to go whether you're in the mood for the buffet or an a la carte selection. Hacienda El Mortero serves up gourmet Mexican dishes to the accompaniment of a live mariachi band. Or try beachside Las Velas for lunch and snacks in an open-air setting. The Lobby Bar is where to head for a game of billiards during happy hour. In the evenings, check out Cascada Bar, where you can order a cool beverage while rocking in a swing seat, and when it's time to take it up a notch, Bulldog Cafe Nightclub rocks the house until the wee morning hours with exciting, unique shows and the latest music.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Domestic and international drinks
  • Non-motorized water sports
  • Recreational activities during the day and kids' play area.
  • All tips and taxes


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Mortero
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Authentic, hacienda-style restaurant offering gourmet Mexican fare at its best. Mariachi band. A la carte. Reservations are required.

Aquamarina Restaurant
Type: International
Hours: Daily, 7am-11pm
Description: Air-conditioned restaurant overlooking pool. Open for buffet and a la carte breakfasts, lunch and dinner.

Las Velas
Type: Casual
Hours: Daily, 11am-5pm
Description: Open-air beachside spot serving buffet and a la carte lunches. Children's menu available.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
The perfect meeting place with drinks, cocktails, billiard tables and a daily Happy Hour. Daily, 10am-midnight.

Cascada Bar & Swim-Up Bar
Relax on your own swing seat with refreshing drinks served by the infinity whirlpool. Daily, 10am-6pm.

Beach Club Bar
Appetizer service, tropical snacks and drinks make this the ideal place to relax. Daily, 10am-5pm.



BEACH

During the winter, the shallow beach fronting the resort disappears, but it builds up again in spring and summer. Year-round, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade. When winds create waves on the resort's side of Punta Cancun, guests can walk over to the bay side of the point, where they will usually find calm water along a public beach.

POOLS

A sundeck overlooking the sea features a free-form pool with waterfall at one end, swim-up bar at the other end, and an infinity-edge section in the middle. The resort also has a Jacuzzi for guests to enjoy.

SPORTS/ACTIVITIES

Water

  • Non-motorized water sports
  • Swimming

Land

  • Health club
  • Exercise room


INTERNET

Wi-Fi access is available only in the resort lobby.

SPA SERVICES

A variety of spa services are available for your utmost relaxation and rejuvenation for an additional charge. Services include:
  • Aromatherapy
  • Massages
  • Beauty treatments


WEDDING SERVICES

The resort has wedding services and honeymooners/anniversary package available to its guests. Please contact the resort directly for more information.

CHILD CARE

Krystal Kamp Kids Club offers a playground, shallow pool, and covered play area for a little piece of paradise.

ADDITIONAL INFORMATION

Location
Krystal Cancun is located 14 miles from Cancun International Airport (CUN). Approximate driving time to Krystal Cancun is 23 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay Requirements
A 4-night minimum stay is required for travel Dec 25, 2017-Jan 1, 2018.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 4/24 - 11/20
Starting at $699 was $809
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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