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Krystal Cancun

Mexico - Cancun

Our Rating
1-800-880-2177
3 Nights with Air from $509 All-Inclusive
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Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance ... More

Customer Rating 90 Reviews
Value
 
3.6
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.2
3.5 out of 5
"Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything..." – jdoggs
63 out of 102 (62%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.6
Service
 
3.4
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.2
3.5 out of 5
"Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything..." – jdoggs
63 out of 102 (62%) customers would recommend this product to a friend.
View Ocean view from krystal cancun room mold on our sheets! View from the balcony Ocean view from night View from the balcony
All Customer Reviews
1-4 of 90 reviews. Sort by
October 14, 2018
GO FOR BEACH ONLY

CHECK IN WAS EASY AND LUGGAGE TO ROOM QUICKLY DRAW BACK WAS KEYCARDS HAD TO BE REKEYED 5 TIMES IN A 13 DAY PERIOD. AND WAS NOT WITH MY PHONE SINCE I KEPT MY PHONE OFF AND LOCKED IN THE SAFE GREAT LOCATION EVERYTHING YOU NEED IS WITHIN WALKING DISTANCE RIGHT OUTSIDE THE RESORT DOOR OR A BUS RIDE AWAY GREAT LOCATION IS WHY WE HAVE BEEN HERE 3 TIMES . ROOM WAS OCEAN CLUB ROOM AND ALL YOU GET FOR UPGRADING IS AN OCEAN VIEW ROOM NO OTHER PERKS UNLESS YOU WANT TO GO HAVE COFFEE OR SNACKS IN THERE CLUB AREA. CHECK OUT IS AT NOON AND ALL INCLUSIVE ENDS AT CHECK OUT SO DON'T DO A LATE FLIGHT THEY WILL HOLD YOUR LUGGAGE AND YOU CAN RUN AROUND UNTIL TIME FOR TRANSPORT TO PICK YOU UP TO GO TO AIRPORT ROOM SERVICE IS A 5.00 CHARGE PLUS TIP FOR EACH CALL AND VERY LIMITED AS TO WHAT YOU CAN GET BEACH IS GREAT PLENTY OF HUTS,THE BEDS YOU RENT BUT BEACH IS STARTING TO ERODE SOME. WAITERS ON THE BEACH FOR FOOD AND DRINKS. THIS BEACH IS SHARED WITH KRYSTAL CANCUN REFLECT GRAND AND HYATT AND IS THE BETTER BEACH I HAVE BEEN TO SEVERAL AND STAY HERE BECAUSE OF THE BEACH NEXT DOOR IS A PUBLIC BEACH ACCESS AND DID NOT LIKE THAT THEY WERE ALLOWED TO JUST COME IN AND PLOP DOWN IN FRONT OF THE HOTEL BEACH WITH COOLERS AND TENTS AND UMBRELLAS ECT.... BARS THE DRINKS ARE OK IF YOU GET A FROZEN DRINK MARGARITAS WERE REALLY BAD AS WAS THE WINE .NOT A LOT OF CHOICES ON THE BRAND OF DRINKS ( WE BROUGHT OUR OWN WINE) WENT OUT FOR MARGARITAS FOOD ....THE BUFFETT WAS A MISS MOST OF THE TIME FOR LUNCH ( SOMETIMES OPEN AND SOMETIMES NOT) ALWAYS 1 CHICKEN 1 BEEF AND 1 PORK DISH AS MAIN AND POTATOES AND RICE AND A SOUP AND LIMITED SALAD AND A FEW OTHER VEGGIES AND FRUIT WAS MELONS AND APPLES AND BANANAS DESSERT WAS ALWAYS THE SAME FOR LUNCH AND DINNER SUPPER VERY LIMITED AND VERY BLAND. BREAKFAST WAS GOOD BUT NEVER NO BACON AND IF THEY WERE OPEN LATE FOR BREAKFAST WAS CLOSED FOR LUNCH. BEACH HUT..... FOR SNACKS OR LUNCH WAS HOTDOGS HAMBURGERS WHICH WERE NASTY AND FISH AND NACHOS AND FRIES. THE ITALIAN RESTAURANT ... FOR LUNCH WAS MAINLY FISH AND SEAFOOD AT LUNCH DID HAVE PIZZA WHICH WAS NOT VERY GOOD BUT NIGHTLY DINNER WAS OK. MEXICAN RESTAURANT WAS GREAT WITH THE BEST MARGARITAS EVER ! DRINKS WELL WORTH GOING SERVICE WAS GREAT AND THE FOOD WAS PRESENTED WELL AND GOOD ENTERTAINMENT THERE IS NONE AND I MEAN NONE!!! ROOMS.. WAS LARGE A/C COULD HAVE BEEN BETTER WE WERE OFFERED FRESH TOWELS 2X A DAY AND ROOM CLEANED DAILY BUT ALWAYS SANDY BUT THIS IS THE BEACH AND IT GOES HAND IN HAND. FRIDGE FILLED DAILY WITH WATER BEER AND COKES BRING YOUR OWN COFFEE IF YOU ARE A COFFEE DRINKER COFFEE WAS SUPPLIED BUT AMOUNT IN FILTER PACKS ARE FOR A 12 CUP COFFEE MAKER NOT THE SMALL 4 CUP COFFEE MAKERS WHICH MAKE 2 REGULAR CUPS OF COFFEE VERY VERY STRONG AND SLOW TO MAKE AND WE HAD 3 ADULTS IN OUR ROOM WE HAD TROUBLE WITH PEOPLE NEXT DOOR WITH MUSIC BLARING ALL DAY AND NIGHT AND THEM FIGHTING AND THE SKUNK SMELL OF THERE WEED COMING INTO OUR ROOM FROM THE ADJOINING ROOM DOOR AND COMPLAINED X 3 AND NOTHING EVER HAPPEN AS THEY SAID THEY WOULD TAKE CARE OF IT SO WE ENDED UP ASKING AND MOVING TO ANOTHER ROOM TO GET AWAY FROM THE NOISE AND FIGHTING AND THE WEED SMELL EVEN THO WE WERE THERE FIRST AND FOR 13 DAY STAY ONLY 2 ICE MACHINES FOR THE RESORT AND NONE WORKING.ICE MACHINES ON FLOORS 3 & 6 HAD TO GET ICE AT THE BAR FOR ROOM AND IF WE WANTED ICE FOR THE BEACH FOR OUR COOLER HALLWAYS ARE NOT A/C BUT LOBBY IS


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Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
4.0
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Top 250 Contributor
From: TX
Age: 45-54
Travel: 3-6 trips/year

July 15, 2018
Beautiful!

Pros - beautiful resort pools, beach, right next to downtown so easy to get to places, friendly staff. Cons - only about 4 restaurants to really choose from and 2 of them are buffet style. One of the restaurants are really warm due to not being completely inside. (Windows are open, no doors), since you are downtown you may hear a lot of the clubs/ music at night. There was 1 night where we didn't get any sleep due to the loud music and bass from the nearby club. Our room was definitely warmer than our neighbors room, also no fan in the bathroom so it got really hot in there when showering with mirrors getting completely fogged up which made the room even warmer. Overview - We purchased off cheap Caribbean and you really can't beat this deal for all inclusive. Wish there was better air conditioning in this hotel though. We have 2 kids (12,4) and they both had a great time in the pools and beach.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Seattle, WA
Age: 25-34
Travel: 1-2 trips/year

May 29, 2018
Love it!

I love how all the staff was very helpful ! Very clean place ! They upgraded us to a better room with the beach view ! I would deff go back and stay at this hotel !


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Long Island, New York
Age: 25-34
Travel: 3-6 trips/year

May 27, 2018
Great experience

My boyfriend and I jus recently stayed at Krystal hotel and resort at first I was questioning because of some of the review. Our stay was awesome from our arrival checkin was a breeze staff was very friendly. Room was nice and cozy, we did deluxe ocean view it was beautiful had a lil smell but was good after being used. Drinks and food was great I suggest the all inclusive it was totally worth it. The hotel overall was great my boyfriend and I are goin back next year and bringing friend any trip we make to cancun this is our hotel 4 sure and it is jus 5 minutes walk from senior frog, all the clubs and a market area.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York,NY
Age: 25-34
Travel: 1-2 trips/year

Room Information

Krystal Cancun features 453 rooms with contemporary decor and featuring beautiful views of the Caribbean Sea. The sunset provides a new show every night. Every hotel room offers marble floors, a mini bar, an in-room safe and a flat screen TV. Rooms equipped for the physically challenged are also available.

Room Details

Standard - All Inclusive
Hotel/Studio Unit Details

Deluxe Ocean View - All Inclusive
Hotel/Studio Unit Details

Krystal Club - All Inclusive
Hotel/Studio Unit Details

What's to Love

Don't miss the authentic Mexican cuisine at the hotel's El Mortero Restaurant. The margaritas are out of this world, and the mariachi band is something special.

 

What We'd Change

The rooms at Krystal Cancun can feel a little cramped if you're staying with a lot of people, but the views are incredible and most of your time is spent at the pool and beach anyway.

 

Why You Should Go

Thanks largely to its location, this hotel offers great value for the money. It's just a short walk to nightlife, shopping and other entertainment.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 3 Restaurants
  • 3 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Krystal Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Krystal Cancun: Catch Some All-Inclusive Fun

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance of Cancun's principal shopping and entertainment center. You'll have a wonderful time mixing and mingling with fellow guests during days chock-full of family-friendly activities.

Spend a leisurely afternoon by this resort's free-form pool as the soothing sound of the waterfall lulls you into an afternoon nap. Wake up with a quick dip, then float about as you gaze peacefully at the pool's infinity edge. Paddle to the swim-up bar for a zesty margarita. Then it's time to chill out in a comfy lounge chair on the beach under a thatched palapa or a Bali bed. Even if you're visiting in winter, when the beach at the front of the resort temporarily disappears, the sand terrace is there year round. Guests also have their choice of the resort's beach or a nearby public shore, where the water tends to be calmer during windy weather. To top it off, enjoy a variety of non-motorized water activities by simply presenting your all-inclusive bracelet at the marina at the resort. This family-friendly resort even offers a kids club. Drop off the little ones at Krystal Kamp Kids' Club, where they can enjoy the playground, shallow pool and a covered play area.

Ready to chow down? Aquamarina, overlooking the pool at Krystal Cancun, is the place to go whether you're in the mood for the buffet or an a la carte selection. Hacienda El Mortero serves up gourmet Mexican dishes to the accompaniment of a live mariachi band. Or try beachside Las Velas for lunch and snacks in an open-air setting. The Lobby Bar is where to head for a game of billiards during happy hour. In the evenings, check out Cascada Bar, where you can order a cool beverage while rocking in a swing seat, and when it's time to take it up a notch, Bulldog Cafe Nightclub rocks the house until the wee morning hours with exciting, unique shows and the latest music.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Domestic and international drinks
  • Non-motorized water sports
  • Recreational activities during the day and kids' play area.
  • All tips and taxes


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Mortero
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Authentic, hacienda-style restaurant offering gourmet Mexican fare at its best. Mariachi band. A la carte. Reservations are required.

Aquamarina Restaurant
Type: International
Hours: Daily, 7am-11pm
Description: Air-conditioned restaurant overlooking pool. Open for buffet and a la carte breakfasts, lunch and dinner.

Las Velas
Type: Casual
Hours: Daily, 11am-5pm
Description: Open-air beachside spot serving buffet and a la carte lunches. Children's menu available.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
The perfect meeting place with drinks, cocktails, billiard tables and a daily Happy Hour. Daily, 10am-midnight.

Cascada Bar & Swim-Up Bar
Relax on your own swing seat with refreshing drinks served by the infinity whirlpool. Daily, 10am-6pm.

Beach Club Bar
Appetizer service, tropical snacks and drinks make this the ideal place to relax. Daily, 10am-5pm.



BEACH

During the winter, the shallow beach fronting the resort disappears, but it builds up again in spring and summer. Year-round, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade. When winds create waves on the resort's side of Punta Cancun, guests can walk over to the bay side of the point, where they will usually find calm water along a public beach.

POOLS

A sundeck overlooking the sea features a free-form pool with waterfall at one end, swim-up bar at the other end, and an infinity-edge section in the middle. The resort also has a Jacuzzi for guests to enjoy.

SPORTS/ACTIVITIES

Water

  • Non-motorized water sports
  • Swimming

Land

  • Health club
  • Exercise room


INTERNET

Wi-Fi access is available only in the resort lobby.

SPA SERVICES

A variety of spa services are available for your utmost relaxation and rejuvenation for an additional charge. Services include:
  • Aromatherapy
  • Massages
  • Beauty treatments


WEDDING SERVICES

The resort has wedding services and honeymooners/anniversary package available to its guests. Please contact the resort directly for more information.

CHILD CARE

Krystal Kamp Kids Club offers a playground, shallow pool, and covered play area for a little piece of paradise.

ADDITIONAL INFORMATION

Location
Krystal Cancun is located 14 miles from Cancun International Airport (CUN). Approximate driving time to Krystal Cancun is 23 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
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4 days, 3 nights
Travel Dates 11/26 - 12/20
Starting at $509 was $579
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
5 days, 4 nights
Travel Dates 1/2 - 4/11
Starting at $709 was $899
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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