Secrets Riviera Cancun Resort & Spa - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2311 reviews

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  Great stay overall!

  The stay was great overall. First and foremost, the food was really good which did not disappoint at all. Drink options are great as well. Staffs are friendly, hotel is clean, well maintained and they always have full of events and activities to keep you busy. The only thing is the location. It is not in hotel zone nor Playa de Carmen so its a bit remote. If you want relaxing stay, like staying in the resort only, or just Xcaret park visits, it works perfect. When I was there in Oct, there was lot of seaweed in the beach so it was not ideal for swimming in the ocean and the colour of ocean was not like typical Cancun. But I understand its not their fault. It was stormy season so im sure things are better during other time. One interesting thing...they have 3 large pools and I feel like each one have their own theme and audience. 1 for young ppl, DJ all day party atmosphere. 2nd for chill but still fun, more for like age 30 to mid age. Last one for relaxing, more for matured crowds. One day was enough for me at the first one. The rest days were at either 2nd or 3rd one for me. Personal opinion! It was good to have different types of pool :)

  Oct 16, 2026
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  Not a Secrets Level

  We stayed here to celebrate my birthday, and I will say this is not the level of a Secrets that we are accustomed to. The staff here was absolutely amazing and why I am rating higher. This Secrets was lacking a lot compared to other Secrets which is very disappointing. There is only one restaurant, and all the others are tied to the Breathless side which is clearly the party side. It seems this Secrets was clearly an afterthought as the beach, palapas, etc. were not take care off but if you go to the Breathless side there is a nice beach area that is well maintained. I don't get this as you pay more to stay at a Secrets. Also, people came over from the Breathless side as there was no security to keep them out, so it was very loud at times and people were vomiting in the pool on a daily basis. This was not exactly how I wanted to spend my relaxing birthday, so very let down in my expectation. If you want a party place then this is it but know you might as well stay at Breathless as that is where everything is located (ie: restaurants, entertainment, nice beach area).

  Oct 16, 2026
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  Best time ever at Secrets Riviera Cancun

  Just spent a week at Secrets Riviera Cancun and had an amazing time. The staff and management are top notch. Food was good and a lot of variety. The pool and entertainment staff were always engaged with the guests and interacting with fun things. We would return

  Oct 14, 2026
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  Great time and great service

  Hotel may not be fully updated, but the service here is top notch. I would definitely come back. Even the small amount of rain you get at this time, was not a problem.

  Oct 13, 2026
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  Exceptional costumer service

  Absolutely amazing stay thanks to an incredible staff! Our stay was absolutely amazing from start to finish! While the resort itself is beautiful, what truly made our time extra special was the incredible staff. We want to give a huge shout-out to a few exceptional individuals who went above and beyond: • Luis (Entertainment): Brought so much amazing energy and kept things incredibly fun and engaging throughout our stay. • Vicente (Pool Bar): Provided phenomenal service at the pool, always keeping a smile on his face and making sure we were well taken care of. • Iran (French Restaurant): Delivered an exquisite dining experience with top-tier, attentive service that made our dinner unforgettable. • David (Mexican Restaurant): Was fantastic on the frontline, welcoming us warmly and ensuring we had a seamless and wonderful meal. The dedication and hospitality of these workers truly elevated our vacation. Thank you all for making our trip so memorable we cannot wait to return!

  Oct 12, 2026