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Secrets Capri Riviera Cancun

Mexico - Riviera Maya

Our Rating
1-833-497-2368
4 Nights with Air from $699 All-Inclusive
Info Customer Reviews Questions & Answers

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yello ... More

Customer Rating 488 Reviews
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.1
Room Comfort
 
4.4
4.4 out of 5
"If you are reading this, you're like me and do your homework before you book a vacation destination. Let me tell you what my family experienced during our stay the first week of March 2013 at Secrets C..." – 17oh
489 out of 580 (84%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.1
Room Comfort
 
4.4
4.4 out of 5
"If you are reading this, you're like me and do your homework before you book a vacation destination. Let me tell you what my family experienced during our stay the first week of March 2013 at Secrets C..." – 17oh
489 out of 580 (84%) customers would recommend this product to a friend.
Coatimundi's Beach Read The view from our room Walk to the Beach View from Seaside Grill Birthday room!!! Raccoons On the beach Good times at the pool swim up bar! Coconut ice cream by the ocean! 5th floor common area View from Balcony View from breakfast / most of the rooms pure beauty View from our room Beach near Secrets Capri View from my balcony Chilling by the Pool View from the grill Beach at Secrets Capri View of sunrise from room Serenity Now.. Paradise View from room My little buddy that I met in downtown Playa Del Carmen Our View eating at Seaside Restaurant view from room view from dinner on Oceana balcony view from our room!! amazing Wonderful view from our balcony of the ocean & pool delicious Catamaran Snorkel Trip From room 526 Quiet beach Beautiful resort towel art July 4 celebration HANGIN OUT @ THE POOL second cut foot Tulum Ruins Drinks on the beach Sunrise from room Restaurant Paradise at your doorstep View from room VIEW FROM OUR ROOM breakfast by the beach Ocean Front Balcony Early morning on the beach Early morning going to the pool Romantic Dinner on Beach Sunrise by the pool
All Customer Reviews
1-4 of 488 reviews. Sort by
August 16, 2018
Amazing resort, even better staff

My husband and I visited Secrets Capri for a week in early August. From the moment we walked in, we were taken care of by the wonderful attentive staff. Customer service is not a lost art at Secrets. Our housekeeper Guadelupe was fantastic! She transformed the room every day back in to the clean magical room that we first stepped foot in to. The concierge on our floor(500 level, third floor) was great! She placed a Happy Anniversary banner on our door sometime between us checking in and walking upstairs. It was a wonderful start to our celebratory trip! Every day, she asked if there was anything that we needed and helped us make arrangements for a sunrise breakfast on out terrace. The car tenders were all top-notch. They served delicious drinks in a timely and friendly manner The servers at the restaurants were all very attentive and friendly, going above to ensure that we had a great dining experience. We loved the food at all of the restaurants, especially the Hibachi grill for dinner! Lunch was best at the Seaside Grill or ordered from the poolside servers. Tipping was never expected, as it seems to be at some other resorts that we have been to where bar tenders answer only to money and prominently display tips on the bar wall. At Secrets, all guests are treated exceptionally well, and that alone made me want to tip even more than I usually do! The evening entertainment was always a blast, with something different every day. The groundskeepers are miracle workers! The grounds are very well kept and gorgeous. There was a ton of seaweed washing up while we were there, which of course Secrets has no control over, yet the groundskeepers did their very best to rake it up and make the beach as comfortable and welcoming as possible. The pool area was my favorite! The amount of chairs is just right. I loved the pool floaters. I do wish that they were collected a little later than 5pm though. The pool bar was fantastic! While the pool was where we spent much of our time, and we enjoyed that, it is also the area of the resort that needs the most work as well. There are many(like, hundreds) of tiles broken and missing on the floor of the pool. I cut my foot the first day on a tile that was broken in half. You can tell that there has been attempts made to fix some of the missing/broken tiles, but to keep from being a 'run down' pool area that will bring the overall desirability of the resort down, that area needs attention asap, as it is approaching that because of the tiles. Since the beach often has significant seaweed, the pool is *the* main daytime activity at this resort. This needs prioritizing! My only other negative experience is that the a/c in our room never ever cooled the room below a humid 78 degrees. We had a thermometer. The control panel in the room does not display current temp, only set temp- which we had as low as 65, it never made a difference. That made it somewhat difficult to sleep. The bed linens always felt a little damp. The a/c was running constantly, but just was never able to cool it adequately or remove much of the humidity. We were always feeling a little sweaty and that isn't very romantic-feeling, which is what most couples want when they retire for the evening on vacation. Other than the two issues mentioned above, the tiles on the floor of the pool and the room a/c, we had a fabulous experience. We enjoyed the 24/7 room service and coffee bar. We made great use of the different dining options, and enjoyed them all. After having been to a few Cancun and Playa resorts, Secrets is one of our favorites because of the size of the resort and options available. We would love to visit Secrets Capri again next year and will be watching reviews about the pool tiles, hoping that is addressed before then. All in all, I loved our week at Secrets and hope to be back soon!


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Kansas City, MO
Age: 35-44
Travel: 1-2 trips/year

August 16, 2018
Exceptional small resort with exceptional people

The staff and service makes this a very relaxing vacation resort. Every one of the staff are happy to provide the service to guests. The entertainment was exceptional. It was truly a beautiful and enjoyable vacation.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Sears, Michigan
Age: 45-54
Travel: 1-2 trips/year

August 16, 2018
Beach, not the best

Wife and I were looking for a quick get away. Usually we do cruises or go to scuba destination. So I am comparing this all inclusive to a cruise with one port. Staff and hotel was excellent. It may have been the time of year but seaweed and murky water made the beach unappealling. On the one good day, visability was five feet. So beach would get a 1 and the pool a 4. Pool was nice. It was the hang out for drinkers. The section with the bar was like a 30's springbreak. The other end was quiet. Food was not as good as cruise food, which is amazing. So it was delicious just not amazing. Presentation was always great. DO NOT fall for the Vacations Unlimited trip to the other Secrets. It's a timeshare pitch and the reviews all seem to caution against buying it. I have ADHD so I enjoyed something different to do but ruined that day for my wife. They tell you it'll take 1 1/2 hours and it was 5 hours. We did get the $250 funny money to spend at Capri so that was nice but it was draining. On the up side, we used the funny money for a cabana on the beach and it was actually quite nice. I figured with the al-inclusive drinks and food service we would have spent one hundred dollars at a beach palapa on Cozumel had we been on a cruise.


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Overall Rating: 3
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
2.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Oklahoma
Age: 55-64
Travel: 3-6 trips/year

August 16, 2018
Highly recommended

My friend and I decided to do the deal of fortune and 7 days prior to departure we were informed that we would be staying at Secrets Capri. After reading some of the reviews we were a little hesitant about staying at this resort. I am so glad We didn't listen to those reviews. the resort was excellent in every way possible. the hospitality was amazing from beginning to end. The resort is absolutely beautiful and very clean. Upon arrival we were greeted at the front with a warm towel , a" welcome home" greeting upon entering , we were greeted with a glass of champagne. the staff was extremely friendly and went out of their way to assist you even the guest were extremely friendly. Non stop food and drinks and lots of entertainment. the only drawback was due to previous rainfall, "the beach was covered with seaweed but that was at all the resorts in that area. the pool was amazing. I have been to several resorts but I must say Secrets was one of the best . Will definitely return in the future

breakfast by the beach
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Brooklyn, NY
Age: 55-64
Travel: 3-6 trips/year

Room Information

291 guest rooms with A/C, marble bathrooms, coffee/tea maker, daily refreshed mini bar, hair dryer, flat screen TV, CD/DVD player, alarm clock with iPod docking station, in-room safe, Wi-Fi, and private balcony or patio.

Room Details

Preferred Club Deluxe Tropical View
Hotel/Studio Unit Details

Preferred Club Junior Suite Tropical View
Hotel/Studio Unit Details

Preferred Club Deluxe Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Deluxe - Deal of the Day (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

Being greeted with a chilly cocktail and cool towel, your reward for surviving airport security.

Chic, happenin' suites with balconies or terraces that overlook delicious, endless turquoise.

Mediterranean charm meets Mexican hacienda vibe. Heaven.

Rooms have romantic four-poster beds with fine linens, tropical hardwoods and Italian marble baths.

Health-conscious grub - gluten-free, sugar-free and vegetarian. (High-maintenance guests welcome).

Stress-smashing spa includes a Seaweed Wrap, and the Luminous "C" and Sea facial. Swoon.

You can dive into oceanside spin and yoga to keep your rockin' bod in shape.

Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.

Vanishing edge dual-temperature pool, heated during the winter season. Epic. (You'll see).

 

What We'd Change

Spa services aren't included in the basic packages at Secrets Capri Riviera Cancun's Unlimited-Luxury®, but the pampering they provide in this stunning personal oasis is worth the expense.

 

Why You Should Go

Private concierge on call 24/7 and turn down service. Like being in Buckingham Palace, only warmer.

Majestic Mayan ruins are near. Lots of stairs so bring some sturdy, grippy shoes to secure your climb.

Scooter/moped rentals for exploring and feeling like an Italian school boy.

Complimentary green fees at the nearby championship course, Grand Coral Riviera Maya. Sa-weet.

You can upgrade to the Preferred Club and get upgraded rooms with a pillow menu and much more.

Coolio eco-adventures include mountain biking, deep-sea fishing, trekking, windsurfing and parasailing.

There are tequila tastings and wine pairings. Heart-healthy cooking class and dance lessons.

And tennis. And Bocce ball. Lotsa aahh-some stuff.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Golf Course ($)
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Scuba Diving ($)
  • Shuttle Service
  • Safe Deposit Box
  • Spanish Lessons
  • Billiards
  • Bicycle Rental
  • 7 Restaurants
  • 4 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Elevators
  • Library
  • Fax Machine ($)
  • Yoga
  • Beach Towels
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Sauna ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Wireless Internet
  • Tennis Courts
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Jogging Trail
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Jet Ski Rentals
  • Mayan Ruins
  • Nature Park(s)
  • Parasailing
  • Scuba Diving

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Secrets Capri Riviera Cancun

Carretera Federal 387, KM 299

+52 98 48 73 4880

Hotel Description

Secrets Capri Riviera Cancun: Mexican Hacienda Meets Mediterranean Villa

Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yellows) and architecture. Now step on a powdery beach and open your eyes: in front of you are endless teal waves that kiss the shore and linger around your ankles. Heaven?

Close - it's a Beach Eden like you've never experienced before. And it can be yours.

Secrets Capri Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
  • 24-hour room service - if you wake at 4:13 am and want something, you can get it.
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
  • Daily refreshed, complimentary mini-bar. You'll never be parched.
  • Nightly entertainment - weekly theme parties by the pool. Get ready!
  • Pool and beach wait service. (Chilled beverages at your beck and call).
  • No wristbands. (You're not at a sleepaway camp).
  • No gratuities, unless you are so moved.
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
  • Free WiFi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.


DINING

Divide your palate into countries so you'll be ready for this explosion of international cuisine - Mexican, Pan Asian, Japanese and more. Visit the coffee bar any time for stellar Joe. At one epic restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Cactus Club Ceviche and Taco Bar
Type: Seafood
Hours: Daily, 11am-5pm
Description: Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos.
Dress Code: Casual.

Himitsu
Type: Asian fusion
Hours: Nights vary, 6pm-11pm
Description: Himitsu offers guests a fusion of Pan-Asian and hibachi a la carte delicacies.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

La Riviera
Type: Mexican
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner- daily, 6pm-11pm
Description: Mexican cuisine with a variety of international specialty items and classics for breakfast and lunch. Offers a variety of theme nights for dinner.
Dress Code: Casual.

Oceana
Type: Seafood
Hours: Nights vary, 6:30pm-11pm
Description: Enjoy fresh a la carte seafood presented in a quiet and romantic seaside setting.
Dress Code: Casual.

Portofino
Type: Mediterranean
Hours: Nights vary, 6pm-11pm
Description: Explore the flavors of the Mediterranean with delicious Italian favorites served each evening.
Dress code: Casual elegance. Long pants are required for men. No sleeveless shirts or flip flops.

Seaside Grill
Type: Grill
Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm; Dinner - daily, 6:30pm-11pm
Description: Located directly on the beach, Seaside Grill offers a variety of light snacks, full meals and a la carte Caribbean steaks during the evening.
Dress Code: Casual.

Coco Cafe
Type:
Coffee and Snacks
Hours: Daily, 7am-10pm
Description: Serving premium coffee and snacks to get you going in the morning.
Dress Code:
Casual.

Sip, Savor & See
The Sip, Savor & See package is now available at Secrets Capri Riviera Cancun and allows guests a chance to enjoy dinner and an evening of entertainment at sister resorts Secrets Maroma Beach Riviera Cancun, Secret Silversands Riviera Cancun and Secrets the Vine Cancun, as well as all Dreams Resorts & Spas and Now Resorts & Spas in the Cancun/Riviera area for a total of 25 dining options. Guests must arrange the evening in advance with the resort concierge. Round-trip taxi fare and gratuities not included.

All hours are subject to change.



BARS/NIGHTLIFE

Four spots to get your drink on. Swim-up, lobby and pool bar, plus a music lounge that has a pool table. (Just think of the clacking balls as an extra layer of instrumental).

Rendezvous
Daily, 10am-1am.

Manatees Bar
Daily, 10am-5pm.

Sugar Reef Bar
Daily, 9am-11pm.

Desire
Daily, 4pm-1am.



BEACHES AND POOLS

You'll find palapas on the beach, where you can indulge in hours of sand and water therapy for your toes. If you want to dive a little deeper, you can explore one of the world's longest barrier reefs. Should you tire of this, there's a 16,000 square foot pool with a vanishing edge dual-temperature pool, heated during winter months with a swim-up bar. You can also venture out and hit the epic Mayan ruins. There's no shortage of beachy, outdoorsy things to do.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Snorkeling
  • Kayaking
  • Sailing
  • Water aerobics
Available for an additional charge:
  • Scuba diving
  • Deep-sea fishing
  • Water Activities Center

Land

  • Fitness center
  • Crossfit class
  • Archery
  • Beach volleyball
  • Bocce ball
  • Latin American dance lessons
  • Billiards
  • Tennis
  • Yoga/pilates classes
  • Healthy Cooking Classes

Golf
Secrets Capri guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya Golf Course.



INTERNET

Secrets Capri Riviera Cancun offers complimentary Internet access in the business center and lobby area. It also offers a free mobile app that allows guests to stay connected to family and friends at the resort and at home, without any cell phone roaming charges. The app offers access to social media, free app-to-app calling, resort info, local info and discounts, and even weather.

SPA SERVICES

Secrets Spa by Pevonia offers an intimate atmosphere of pure indulgence combining hydrotherapy and luxury treatments to create a refreshing, invigorating and peaceful experience for an additional charge.
  • Private Swiss showers
  • Jacuzzi baths
  • A relaxation lounge
  • Sauna
  • Steam room
  • Private showers
  • Multi-functional spa suites
  • Couple's massage suites
  • Hydrotherapy suites
  • Bridal cabin


WEDDING/HONEYMOON

Secrets Capri Riviera Cancun offers a variety of wedding and honeymoon packages and services. Please contact the resort directly for more information.

CHILD CARE

Secrets Capri Riviera Cancun is an adult-only resort, therefore child care is not available.

SMALL DOGS WELCOME

For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Awards
2013 AAA Five Diamond Award - 7 consecutive years
2014 AAA Four Diamond Award
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
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