Secrets Capri Riviera Cancun

My husband and I visited Secrets Capri for a week in early August. From the moment we walked in, we were taken care of by the wonderful attentive staff. Customer service is not a lost art at Secrets. Our housekeeper Guadelupe was fantastic! She transformed the room every day back in to the clean magical room that we first stepped foot in to. The concierge on our floor(500 level, third floor) was great! She placed a Happy Anniversary banner on our door sometime between us checking in and walking upstairs. It was a wonderful start to our celebratory trip! Every day, she asked if there was anything that we needed and helped us make arrangements for a sunrise breakfast on out terrace. The car tenders were all top-notch. They served delicious drinks in a timely and friendly manner The servers at the restaurants were all very attentive and friendly, going above to ensure that we had a great dining experience. We loved the food at all of the restaurants, especially the Hibachi grill for dinner! Lunch was best at the Seaside Grill or ordered from the poolside servers. Tipping was never expected, as it seems to be at some other resorts that we have been to where bar tenders answer only to money and prominently display tips on the bar wall. At Secrets, all guests are treated exceptionally well, and that alone made me want to tip even more than I usually do! The evening entertainment was always a blast, with something different every day. The groundskeepers are miracle workers! The grounds are very well kept and gorgeous. There was a ton of seaweed washing up while we were there, which of course Secrets has no control over, yet the groundskeepers did their very best to rake it up and make the beach as comfortable and welcoming as possible. The pool area was my favorite! The amount of chairs is just right. I loved the pool floaters. I do wish that they were collected a little later than 5pm though. The pool bar was fantastic! While the pool was where we spent much of our time, and we enjoyed that, it is also the area of the resort that needs the most work as well. There are many(like, hundreds) of tiles broken and missing on the floor of the pool. I cut my foot the first day on a tile that was broken in half. You can tell that there has been attempts made to fix some of the missing/broken tiles, but to keep from being a 'run down' pool area that will bring the overall desirability of the resort down, that area needs attention asap, as it is approaching that because of the tiles. Since the beach often has significant seaweed, the pool is *the* main daytime activity at this resort. This needs prioritizing! My only other negative experience is that the a/c in our room never ever cooled the room below a humid 78 degrees. We had a thermometer. The control panel in the room does not display current temp, only set temp- which we had as low as 65, it never made a difference. That made it somewhat difficult to sleep. The bed linens always felt a little damp. The a/c was running constantly, but just was never able to cool it adequately or remove much of the humidity. We were always feeling a little sweaty and that isn't very romantic-feeling, which is what most couples want when they retire for the evening on vacation. Other than the two issues mentioned above, the tiles on the floor of the pool and the room a/c, we had a fabulous experience. We enjoyed the 24/7 room service and coffee bar. We made great use of the different dining options, and enjoyed them all. After having been to a few Cancun and Playa resorts, Secrets is one of our favorites because of the size of the resort and options available. We would love to visit Secrets Capri again next year and will be watching reviews about the pool tiles, hoping that is addressed before then. All in all, I loved our week at Secrets and hope to be back soon!

The staff and service makes this a very relaxing vacation resort. Every one of the staff are happy to provide the service to guests. The entertainment was exceptional. It was truly a beautiful and enjoyable vacation.

Wife and I were looking for a quick get away. Usually we do cruises or go to scuba destination. So I am comparing this all inclusive to a cruise with one port. Staff and hotel was excellent. It may have been the time of year but seaweed and murky water made the beach unappealling. On the one good day, visability was five feet. So beach would get a 1 and the pool a 4. Pool was nice. It was the hang out for drinkers. The section with the bar was like a 30's springbreak. The other end was quiet. Food was not as good as cruise food, which is amazing. So it was delicious just not amazing. Presentation was always great. DO NOT fall for the Vacations Unlimited trip to the other Secrets. It's a timeshare pitch and the reviews all seem to caution against buying it. I have ADHD so I enjoyed something different to do but ruined that day for my wife. They tell you it'll take 1 1/2 hours and it was 5 hours. We did get the $250 funny money to spend at Capri so that was nice but it was draining. On the up side, we used the funny money for a cabana on the beach and it was actually quite nice. I figured with the al-inclusive drinks and food service we would have spent one hundred dollars at a beach palapa on Cozumel had we been on a cruise.

My friend and I decided to do the deal of fortune and 7 days prior to departure we were informed that we would be staying at Secrets Capri. After reading some of the reviews we were a little hesitant about staying at this resort. I am so glad We didn't listen to those reviews. the resort was excellent in every way possible. the hospitality was amazing from beginning to end. The resort is absolutely beautiful and very clean. Upon arrival we were greeted at the front with a warm towel , a" welcome home" greeting upon entering , we were greeted with a glass of champagne. the staff was extremely friendly and went out of their way to assist you even the guest were extremely friendly. Non stop food and drinks and lots of entertainment. the only drawback was due to previous rainfall, "the beach was covered with seaweed but that was at all the resorts in that area. the pool was amazing. I have been to several resorts but I must say Secrets was one of the best . Will definitely return in the future