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Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yello
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Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yellows) and architecture. Now step on a powdery beach and open your eyes: in front of you are endless teal waves that kiss the shore and linger around your ankles. Heaven?
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"If you are reading this, you're like me and do your homework before you book a vacation destination. Let me tell you what my family experienced during our stay the first week of March 2013 at Secrets C..." – 17oh
514 out of 611 (84%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.3
Service
4.7
Beaches & Pools
4.0
Dining Options
4.1
Room Comfort
4.3
"If you are reading this, you're like me and do your homework before you book a vacation destination. Let me tell you what my family experienced during our stay the first week of March 2013 at Secrets C..." – 17oh
514 out of 611 (84%) customers would recommend this product to a friend.
All Customer Reviews
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January 26, 2019
Just a break from the Midwest weather
It is a beautiful resort with an awesome beach with a powdery white beach. There is not a lot of seaweed on the beach and what is there is raked early in the morning and during the day by groundskeepers. There are two different desks to book off the resort trips, which is a bit confusing. The tour directors that are tied to Cheap Caribbean are tucked back in the corner past the gift shop. Overall a great vacation spot with very friendly staff, and a mix of guests young and elderly.
Two complaints the main lobby area has too much fragrance which bothered one of our traveling companion and all restaurants close between 3:00pm and 6:00pm room service is the only way to get something to eat between these times.
From the moment you arrive you are truly on vacation! The service and politeness of the staff is unmatched. Everyone will do everything they can to aid in your vacation and ensure you have whatever you need. Check in was smooth, our room was lovely. The restaurants are great. We especially enjoyed the steakhouse and we have the BEST server Brenda. We regularly returned to this restaurant just for her service. The concierge is helpful in booking and arranging any excursions or transportation needed. The bar staff is always accommodating and we definitely took advantage of the all-inclusive aspect of this resort. We had a birthday during our stay and the housekeeping staff left balloons and cake in our room. The room service was delicious and fast. They have tablets you can order from in the rooms. The tablets have much more than room service and also provide information on the restaurant hours/menus, spa, bars, daily activities - a huge help during our stay. The beach was immaculate and the water was warm and inviting! The pool area is kept immaculate and we enjoyed the live band. They have dinner shows, cooking lessons, Spanish classes, dance lessons - so many activities to keep busy with. We especially enjoyed water aerobics with Bernise. We were always completely satisfied and we could not have asked for more - well worth the money. Make sure and check out the turtles in the lobby. We will definitely be returning !
My family and I have been to Riviera Maya area to the Now Jade and Now Saphire 4 times in the last 2 years. This trip I was taking my disabled mother and wanted to make sure she would be catered to and have assistance when needed. So, I booked a little higher up on the chain of AM Resorts. I was very disappointed in the lack of customer service and enthusiasm from the staff here. The resort was very difficult for my mother to navigate without tons of stairs, staff never offered to help her and there was water on the slippery floor outside of her room every day that we were there (a week). The leak issue was never corrected. I would definitely not book another trip to this resort. I'll return to the Now Jade anytime, not the Secrets Capri!
I am very impressed by the secrets property as a whole and would recommend them. However, since I have been to others- I was very disappointed by the capri property, probably since it was the first once.
I would only recommend this property if you have not visited the others ones. The rooms were too small, and I was not as excited as when I arrived at the other properties. When I asked the person who was checking me in after seeing our room, he really acted like it was not important.
The spa, personal was nice- however the spa was disappointing as well. not an inviting place.
Can be nice for a fist time trip- again if you don't have anything to compare it to.
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59 questions, 328 answers.
how is the beach can you go swimming and is it all sand.11 answers
7 years, 95 months ago
dave
Yes you can swim and the beach was great
FRoscoe
The Beach is great! Nice clean sand and the water is clear enough to see your feet.
Golden1
The beach is all sand and you can absolutely go swimming. The water is a bit murky close in, and there is some seaweed, but that didn't bother me. Plenty of beach chairs available too.
CinATL
Dave,
The beach is beautiful, all sand. It is rather narrow, but very pretty and swimming can be done. You will love it and I highly recommend this property. Enjoy!!
chippiedog
You can definitely go swimming at the beach. We did almost everyday. It is soft white sand until approx. 75 - 100 feet from shore, then it turns to clay. It isn't rocky at all though.
husker78
All sand and yes it's great for swimming.
LoPac
the beach is so beautiful!! yes its all sand and yes i def suggest you go swimming the water is also so amazing!!
kristenconde
Yes, the beach is the best! It is all sand and well maintained daily.
Addi
The beach is all sand and you can swim from it.
wrigley123
The beach is all sand, but does get some seaweed which is raked at least twice a day. We swam in the Ocean almost daily, but you do hit some muck or clay spots. It's probably not the greatest beach in the world in terms of sand, but apparently being close to the reef has a role in that.
Chena
Beach is great and swimming good.
CaribbeanKeith
Secrets Capri Internet Situation?11 answers
Noticed that the Capri has a $ sign next to Internet Access. Can someone explain what the situation is? Thanks.
7 years, 91 months ago
Lumpy
Prices for internet usage is always subject to change according to each resort so we are unable to advise a specific amount.
MariaCC
Internet was provided at no cost in the room and in the lounge and lobby.
makemiday515
I know they had wireless service in the lobby area but not sure if you had to pay for that use. There also was a room with 3 computers that had internet access. You could use them 24 hours a day but they asked that you use for approximately 15 minutes to give other guests the opportunity to use and there was not a charge for using them.
Shannonlew
It is Free in the whole resort, I had access in my room with a plug, wi-fi was everwere in the main lobby area. They had a room with 3 computers and a printer for guests to use is you leave your labtop at home.
ClubEd
There is a separate room on the main lobby floor, which has several computers in it. All internet access was free of charge in that room, don't know about the rest of the hotel.
Vorhang
the Wi Fi was availble in the loby area and sometimes in the large breakfast area. We had Verison and were able to pick it up in those areas......
tantimon
I think the more $ sings, the more expensive...
MRodz71
Internet service was free in every guest room at Secrets Capri. They also had a Business Center. Very convenient!!
Gr8jewels4u
It was free wi-fi in the room you just needed to bring a cable to plug your computer in. The business center was also free but the computers were not that good and always seemed to have users when we walked by.
travelmonkeys
to expensive
azdubbs
was able to use the computers in the room off the lobby no problem
stmartinrich
do i need a passport to go to cancun?11 answers
7 years, 91 months ago
Dea
Generally, a US Citizens is required to present a valid US Passport to travel to Mexico. However, as CheapCaribbean.com is unable to advise as to what specific travel documents are needed, we do suggest checking for specific travel requirements, as they can change. https://travel.state.gov/ offers a wealth of infomation on travel requirements and other travel information.
KristinCC
Yes.....any trip outside the US or it's territories requires a passport.
makemiday515
Yes
ISSISS
Yes you do. You pretty much need a passport everywhere you go now and days.
Daniela
Yes!
Shannonlew
yes you do if you fly in. If you go on a cruise you do not when leaving and returning to a port in the US
ClubEd
Yes, you do need a passport to visit Cancun/Mexico.
Vorhang
We had ours and you do return through U.S. Customs on the way back to the U.S. Not sure if it is required........ Might want to talk to a travel agent.....
tantimon
yes you do ma'am
MRodz71
YES
BOBFRANK
Yes
Nikki2
Sunbathing Euro Style?11 answers
Can you sun tan topless anywhere at the resort?
7 years, 90 months ago
JIm
Hello Jim,
Secrets Capri is not a clothing-optional resort and would require guests to sunbathe clothed. Temptations in Cancun does offer a clothing optional sunbathing.
ccsusan1
NO
GREATTRIP
No
Edna3
I saw a couple of people top less on the beach but I am not sure if they were staying in the capri hotel. Anyway is not an odd habit
Macla
No not at this resort but the beach and resort next door was topless.
ClubEd
no not at this resort but you can at the beach and resort next door.
ClubEd
We did not notice a single person going 'Euro Style' at our hotel, yet we saw several people strolling down the beach in 'Euro Style'.
Vorhang
Jim, you could be topless everywhere........ We did see a couple of topless females getting tanned........
tantimon
I don't think so...
MRodz71
NO
BOBFRANK
No, they dont allow it!
Bonster
What brands of scotch whiskey are in the bars7 answers
7 years, 89 months ago
Roger
Secrets does offer domestic and premium brand spirits, however, the actual brands can vary. If you would like to know specific brands, you would be best to contact the resort directly as they would be best able to advise you.
KristinCC
Not sure about scotch but they had top shelf vocka and gin.
ClubEd
The had single malts and blended scotch whiskey.... Single malt was a little harder to find sometimes.........
tantimon
Jack Daniel's
Chivas Regal
MRodz71
I don't drink either but I did see Jack Daniels & Crown Royal on all bar shelves at Secrets Capri. Those are the most familiar to me so I didnt notice if they had others.
Gr8jewels4u
JB,Johnny Walker red/black
azdubbs
There are multiple types of scotch from J&B to Johnny Walker Black and even a few other specialties like single malts if you ask. The different bars have some different choices. The lobby bar is a little more refined and has a few nice liquors that some of the others don't, but they all have a good selection, even the pool bar. Here is a photo of the pool bar setup one day:
Bigblockiroc454
What American Beers do they serve?7 answers
7 years, 88 months ago
Budman
Upon calling, the resort has advised the American beers served are Budweiser and Bud Light.
MariaCC
don't drink beer. But the rum and coke was some of the best we have had.
Bill
Only beer on tap is Carona
sjbbch
Budlight
azdubbs
i think bud light and corona.
onebadapple
Bud and Bud Light
Golfguy
Budweiser Products
TRWatkins
can I separate the flight dates from the hotel dates?1 answer
If I have a wedding at another location in Cancun, can I extend the flight dates without adding an additional night at this hotel...I.E: fly in one date, stay at another location 3-4 nights, moved to featured hotel in packge for 3 nights, then fly home
7 years, 86 months ago
Colleen
We can certainly customize a package for you with extended airfare. As long as you stay at the Secrets Resort for the minimium number of nights you would still receive the special. Please give one of our Caribbean Consultants a call so they can put together a package for you.
MeganCC
How is the beach at Secrets Capri Riviera Cancun? Read it had some damage from hurricane in fall. Is it alright now?4 answers
7 years, 86 months ago
beaches4us
The Customer Care Department at CheapCaribbean.com has not received any negative feedback regarding the beach at this resort.
MariaCC
There is no beach, no sand, and seaweed everwhere
lovebug6710
We were just there last week (5/5 - 5/12/2013) and the beach was beautiful. They have added sand retention devices (large buried sand bags) and pumped a LOT of soft white sugary sand starting from the shoreline all the way up to the retaining wall along the entire beach front. Everywhere you go from the minute you set foot on the beach is nice. There was a lady that came by at least once a day with a rake and a wheelbarrow and removed the little bit of seaweed that washed up along the edge of the shoreline, and there was another guy that came out a couple times a day to clean up any loose trash like water bottles and stuff and keep things straightened up. They have lots of furniture out there that you can arrange however you like - full lie down sun lounge chairs and more of a regular sit-up style reclining lounge chair as well as tables with drink holders. They have quite a few of the big grass "tiki hut" style umbrellas that you can park your chairs underneath if you want to enjoy the beach without sitting directly in the sun. It was great! We spent a couple of afternoons doing nothing but grabbing some towels and sitting under one of the umbrellas with a couple of the sit-up style lounge chairs and having our feet in the sand while the excellent waiters brought us beers, pina coladas, water, food - whatever you want to eat or drink - about every 20 minutes. They have a large designated swimming area in the ocean that is roped off to keep the boats/waverunners out, and the sand out there is also nice. As we heard if there is a really bad storm that hits, and that is pretty rare during most of the year (maybe just late in the summer/early fall during hurricane season?), they can't do much to prevent some erosion, but they have invested in their own sand repair pumping equipment and usually try to have it back in shape within a couple of days. All I know is that it couldn't have been nicer when we were there.
Bigblockiroc454
There's practically no beach to speak of. And the beach that exists is riddled with tree stumps -- we were extremely disappointed.
Dhubert777
Some of the recent reviews dated in Dec 2011 stated the beaches were unusable due to the recent hurricane, will they be clean and useable by May?4 answers
Some of the recent reviews dated in Dec 2011 stated the beaches were unusable due to the recent hurricane, will they be clean and useable by May?
7 years, 86 months ago
new traveler
The beach did suffer some damage due to the hurricanes which hit the area last year. The resort has reported that they are continuing the clean up but that it is usable now. The beach is not as wide as it was pre-hurricane season, however , it is expected that the natural ebbb and flow of the currents, will replace the lost beach over time. Guests are permitted on the beach and lounge chairs are provided.
ccsusan1
they were fine last summer but during our recent stay another couple told us they were a mess and unusable
Boston100
Back in business and gorgeous!
LittleSpoon
The beach was small, but I loved it as you could see Cozumel all lit up at night. I did not care that it was small. I still love that beach.
CatherineB7
Any tips on what to pack or not to pack?5 answers
What are items that may or may not be needed for a trip?
7 years, 85 months ago
Chicago
Of course everyone is different and that would depend on your individual needs. The resorts will usually supply beach towels, though there may be a nominal charge or deposit. You should make sure and check to see if there are any special dress codes for the ala carte restaurants as some require long pants and close toed shoes for the men. You may want to bring sunscreen, though keep in mind the airline restrictions on transporting liquids.
ccsusan1
Bring your own hair dryer. They have the tiny, cheap ones that dry out your hair.
Monkey23
bring mosquito repellant if you leave and do an excursion. long pants and collared shirt for men for some restaurants. other than that you get it all.
onebadapple
No need to overpack. Honestly during the day, it's swimsuits and coverups, at night mostly it's sundresses and khakis with polos or button downs for the guys. You don't need nearly as much as you'd think!
LittleSpoon
All you need is like 4 swimming suites, and cover ups and 1 - 2 nice outfits, flip flops, 1 pair of nice sandals to go with your 2 outfits, and one pair of shorts and a t-shirt. LIterally, even your toothbrush is covered.
CatherineB7
Beach5 answers
Is there a way to see a pic of what the beach looks like post hurricane?? I would really like to see what I am in for..My husband and I are going for our 10 year Anniversary. This is my first and possibly only vacation to a tropical climate and want it to be perfect! and I LOVE my beach time : )
7 years, 85 months ago
Chicago
Take a look at the the photos posted by previous guests on our Beach forum!
KellyCC
Beach was a terrible dissapointment-smelly seaweed everywhere, washed away, brown muddy water. Try a different resort if you love the beach.
GinoinChicago
lady,
i was just there in may. beach is not that nice. its small, and not crowded which is a definite plus. the drink service is also top notch. you can hardly finish your drink before someone come by to replace it which more than makes up for the small beach area. there are lounge chairs and grass umbrellas set up. the beach area is raked and pruned regularly, but the ocean floor sand is kind of muddy and squishy in area. my only complaint.
man
onebadapple
Here are a couple of pictures that I took last week (05/05/2013).
Bigblockiroc454
We were there in the middle of March, 2016 and it is VERY SMALL.
Lastmonth
Pool/Jacuzzi5 answers
What time do the pools close? Jacuzzi?
7 years, 85 months ago
Chicago
The pools and Jacuzzis are closed by 8pm.
KellyCC
Sunrise to Sunset as to both
EdsClub
pool closes at 7pm, jacuzzi at 11pm.
onebadapple
I think it depends on the season. It closes earlier in the winter. In the spring/summer, I think it's 8 pm for the pool and 11 pm for the jacuzzi.
LittleSpoon
8 pm
MK321
Whats there to do at night?5 answers
What is going on at night? Is there dancing? What time do the bars close? What are typical day activities?
7 years, 85 months ago
Chicago
there is a Disco, a sports bar with pool tables, Theme nights with bands and shows, and bands, fire shows, mex dancers, u can be very busy and entertained
Boston100
Nightly entertainment at Secrets includes evening shows, live performances and rock n’ roll beach parties. During the day they offer a wide variety of beach, land, and water activities throughout each day, including kayaks, snorkeling, sailing, windsurfing, water aerobics, fitness, jogging, billiards, beach volleyball, tennis, and more.
MeganCC
if you stay at the resort there is not much to do at night other than the desires lounge/club which features comedy/entertainment acts, and usually dj or live band music. club closes at 1am.
onebadapple
At the resort itself. Every evening the Entertainment staff has something planned. You get a daily itinerary. There are 2 pool tables and darts at one of the bars. They have dancing and karioke. One of the staff told us they take people out to bars and party with them.
Callie
Nothing. They have one lounge that plays oldies music. There are pool tables and things like that but it gets old. It's the only thing open after 6pm besides the hotel lobby bar
Cpearce
Is there limit to how many times you can dine at one particular restaurant?8 answers
6 years, 84 months ago
J & J
Amenities are always subject to change, however, there does not appear to be a limit. Restaurants do require reservations and the resort choses which restaurants to open depending on occupancy each week.
MariaCC
no go to any as often as you like.
EdsClub
no. you have the freedom to go wherever.
onebadapple
Nope. No limit. And no reservations for anything except for if you want to sit at the hibachi grill at Himitsu. They do several seatings every night, but that requires a reservation in advance.
Enjoy!
LittleSpoon
No limit and you do not need reservations
carrvet
Nope! That's the beauty of an all-inclusive! You can even eat at the same place twice in one day :)
Gr8jewels4u
No limit as we ate in the Italian resturant 3 times. It is the best of all. They do not take reservations except for one resturant but that was not a problem
Golfguy
It is the perfect all inclusive. NO LIMITS! You can eat at any restaurant as many times as you would like. No limit on amount of food. Room Service is the same. Also on drinks.
BlossomNY
how do i get from the airport to your resort?7 answers
6 years, 82 months ago
las vegas, usa
Cheap Caribbean offers round trip airport transfer for an additional cost or you can arrange for alternative transportation, such as a cab.
ccsusan1
buy a prepaid travel arrangement at cancun-airport.com
onebadapple
I've been to Secret's Capri twice now. The first time, we prepurchased a round trip airport transfer through Cheap Caribbean. The vendor, Olympus tours was great. We had two couples in the van with us and had to wait to drop both couples off on our way. (The resort is about 40 to 45 minutes from the airport in Cancun.) The second trip we forgot to prepurchase. I actually thought we did, but looking through the paperwork, I forgot to click that option -- WHOOPS! But it's easy enough to get a taxi through their official taxi authority at the airport terminal. I think it ended up costing an extra ~$50, but we were able to book our trip back to the airport right then. And the trip was direct to the resort. It worked out really nicely.
Enjoy your trip!
LittleSpoon
We booked a shuttle when we booked the trip. Olympus Tours met us at the airport, had a desk at the hotel and were very accommodating!
Gr8jewels4u
Let Cheap Caribbean arrange for the transportation. When you get there, the number of transportation vendors is staggering and they will offer you all kinds of "deals", but by far the best way is prearrange the transportation. If you are really want to go first class, have Cheap Caribbean arrange for a private car to take you. It only costs a little more and the time you save is worth it if can afford it.
Golfguy
I would suggest USA transfers. I have used them twice and they are very reliable and the price is the same if not better than others. It is also a private transfer so no stopping at other resorts along the way.
mes6588
Cheap Caribbean made the arrangements for us (which I highly recommend), but once you get to the airport there are a lot of different shuttle buses and taxis there waiting for you that you can take. Once you are at the resort, the concierge/bellboy services are wonderful and can arrange for any transportation you want whenever you want, as well as 2 desks that are set up by reputable outside companies that will help you book excursions and transportation to or from anywhere.
Bigblockiroc454
Taxi is best. Negotiate price and be prepared to use cash (USD is perfect).
Alternative is arranging the hotel to pick you up, but that may not be cheaper. Also, there are buses/shared ride services, but you will wait for the van/bus to fill up and be stopping at any resorts along the way (takes longer).
VeteranTraveler
September5 answers
What's the weather like towards end of September .?
6 years, 81 months ago
Seany
The weather in September is still quite warm with high temperatures around 90 degrees. This time of the year is hurricane season and typically there is more rain during this time compared to the dry season (Jan-April). It is not unusual to see a little rain on many days, although often for just a few minutes.
ccsusan1
I was just there last week, it is hot 90+. The clouds come and go and it did rain for about 30 minutes one early evening. Super humid!
Honeymooner2012
We were there Sept. 27th thru October 3rd. The weather was great while we were there, but it rained the day we left, and we heard that it had rained for a few days before we arrived. Do't know if this helps much.
Callie
It was warm and sunny, upper 80's
JJMexico
It may give a high chance of rain, but seems to be just a quick pop up storm at some point with lots of sunshine still in the majority. We had perfect weather from 21st-25th and there was usually an 80% chance of rain.
jkimmel2
Is all the beer tap beer or can you get it in bottles or cans5 answers
6 years, 81 months ago
Michigan
The resort may vary whether all of their beer is offered via tap, or in cans/bottles, therefore you would be best to check directly with the resort for that information.
KristinCC
I know they at least had Coronas out of bottles, maybe more as well
pbrownw
Yes we were able to get the few brands of beer in bottles.
Golfguy
Bottles and cans. Carona, bud light, Modela
mes6588
No you have a choice. There are some tap beers and they have mostly canned beers because of the beach and pool areas. Only right because they do not want any broken glass any where which makes sense. You will see that almost any where there are pools and beaches. Try different beers you have never tried that's what vacations are all about right?
Brandy10
is the entire resort non-smoking and how many total rooms5 answers
6 years, 80 months ago
des moines ia
The Secrets Capri offers 291 guest rooms and all rooms are non smoking.
MellissaCC
The nightclub reeked like smoke. Very musty too. But the rest of the resort was smoke free (from what I remember).
Gr8jewels4u
No, smoking is allowed at the pool and beach and outside the bars. I believe there are 290 rooms. Pretty small resort
mes6588
They have smoking areas. No smoking in the rooms.
Claytowski
No, but there are few smokers.
The resort has around 200 rooms.
VeteranTraveler
Which building is closer to the ocean and is it possible to book a room in a particular building?3 answers
When we were visiting Dominican republic, someone listed numbers of building that are close to the ocean for our resort. That really helped - we called the resort 3 weeks before our travel and booked a room in one of these buildings. We also asked for a room with two double beds instead of one king size bed.
Any recommendation for this resort? Is any building/floor better than others? We bought Preferred Club Deluxe suit and we will be there in late August/ early September.
6 years, 80 months ago
Ocean lover
Any special request such as building and bedding are unable to be guaranteed as rooms are assigned by the resort upon arrival at check in.
MariaCC
hotel is in a horse shoe shape and all front /ocean facing and the only ones that were closest to the ocean are actually listed as ocean facing, not partial ocean view. Those are directly facing the ocean and there were like 4 on each side of the ends of the horse shoe. I'm sure they're not cheap...my partial ocean had ocean viewish from the balcony and pool too. The views that have the least ocean view seem to be on the volleyball side of the pool because there are so many palm trees and if you go on the otherside of the pool it looks like you would have less obstructed view of the ocean BUT....all the nightly entertainment is on that side so it's noisey until 2300 (which is okay if you feel like sittingn on your deck in the evening and people watching). I also like the volleyball side because it didnt get the morning sut so I liked sitting out there for coffee and not baking directly in the sun so early where the rest of the ocean facing got all morning sun.
scooterrileysage
It is all one building. This is a small resort. Ask for the 5th floor, which is the top floor best views and less noise.
mes6588
Is fitness center good at this resort?5 answers
Did anyone use gym there? Was it good?
The reason I am asking about this is that we visited an excellent all inclusive hotel in Dominican Republic last year. Everything was wonderful, but their sport center was horrible - not ventilated well, strong mold smell.
Please share your opinion on Secret Capri's gym.
TIA!
6 years, 79 months ago
Maryland
You could try going onto the resort's web site directly to see if anyone has posted reviews regarding their fitness center in particular. Or you could try contacting the resort directly to ask specific questions regarding their fitness center to possibly get a better idea of what to expect.
bscheliga
i walked in the sports area to get a yoga mat for my room and it was pretty warm down there and didn't seem well ventilated. the first time to pick it up was early in the morning and 2 guests but when i dropped the mat off when I left at noon it wasn't very cool in there. Lot's of machines, warm water bottles and juice in the fridge though..
scooterrileysage
Yes. They had quite a variety of machines to work out on and very neat and clean
SallyBob
I used the gym. I see your question was 7 months ago so this may be of no value to you. It was very clean. Large. I used the treadmill and it worked fine. There were free wts and yoga mats some balls steps and a good assortment of weight machines. I think you would be okay.
17oh
It is top notch. Very large room with lots of new equipment from free weights to machines to treadmills and stationary bikes. Very clean, well lighted and excellently maintained. As nice as some healh spas I have seen.
Bigblockiroc
we want to get marry there. is this the best place?7 answers
for small a wedding
6 years, 79 months ago
pa, usa
The resort does include a link on their website for weddings, https://www.secretsresorts.com/capri/weddings.asp, and includes information regarding wedding arrangements at the resort.
MariaCC
I wouldn't say the best. I saw a small wedding (2 and 2 witnesses) and it was on the beach and simple but kind of closer than I would want to beach chairs. A respectful distance but still not as lovely dovey feel as I would want.
scooterrileysage
It would be very beautiful. The ceremony site options are lovely and they do close the beach so that it is a bit more private. I would suggest an early in the day or late in the day ceremony as to reduce the beach crowd and for intimacy.
Great food and private area for after the ceremony if you want a small reception.
Honeymooner2012
When we were there, they had a wedding in the gazebo that was very close to the pool/bar area. It was later in the day, and there were some pretty loud people in the pool. Not sure if you want to hear that during your ceremony.
awsonoma
We just returned from our 10 year anniversary and met a GREAT group of people that were there for a wedding, and were invited... we are now talking about returning for our 15 and renewing our vows! It was beautiful, simple and the stff is amazing there, I dont think you could be disappointed!
Kisrow
They do an incredible job with weddings. There was one when we were there last week and it was beautiful. They have a dedicated wedding planner that is there everyday and can help with everything. Just get a hold of the resort and they will let you talk to her and she can make all of your arrangements for the wedding, taking care of your guests and the reception if you want. I only know this because we took the hotel tour and we were introduced to her.
Bigblockiroc
we witnessed a wedding on the beach while we were there and the Capri did a great job. It was beautiful and then we got to meet the groom and bride. They did a great job
JAMass
Is there free parking if you rent a car?3 answers
6 years, 79 months ago
garsar
Yes, the resort does offer free parking. This however, is subject to change at any time.
KristenCC
Car rental agency is on site (Avis) and they allow a free parking spot.
Passion
Yes.
Note that I would recommend hiring a taxi when desiring to get around rather than renting a car.
VeteranTraveler
Is there wheel chair access4 answers
6 years, 78 months ago
Phoenix AZ
According to our information, Secrets Capri is wheelchair accessible. However for specific information, such as details on possible wheelchair accessible rooms, etc, we suggest checking with the resort directly.
KristinCC
Everywhere with the beach as an exclusion as an elevator or is ramp accessible.
Honeymooner2012
Yes there is wheel chair access.. but ..I am not sure whether there is at two of the restaurants though. (Seaside and Oceana) I'm sorry I don't remember any ramps or elevators. Oceana is above Seaside.
Callie
Yes, there was actually someone there in a wheelchair when we were there last week.
Bigblockiroc
Has anyone had luck with eating a gluten-free diet at an all-inclusive?6 answers
We would prefer an adult-only.
I've read a few reviews online, but hesitate since they tend to mention specific chefs who may or may not still be with a resort.
6 years, 78 months ago
Philadelphia
For specific dietary needs, it is best checking directly with the resort to ensure they are able to accommodate you. The email address found directly on the resort's website, https://www.secretsresorts.com/capri/index.asp, is info.secrc@secretsresorts.com.
MariaCC
The breakfast buffet would be easy gluten free and it is the only breakfast option... The lunch options all have very helpful staff for items that need modification (to be gluten free). And like lunch dinner is ala carte and could all be gluten free.
Also, the chefs speak english and are definitly aware of gluten allergies.
Honeymooner2012
The menues indicate what is gluten free at this resort.
sophie54
Hi! My husband and I recently went to Secrets Capri for our honeymoon. I have gluten allergies, however all the restaurants are very consious of this. In fact most of the menus indicate what items on the menu are gluten free, and there was plenty to choose from. I had no problems at all and that was my biggest worry! I hope this helps!
alexanderj188
Best food Ive eaten in awhile... resort or not! And I consider myself a foodie. Loved it, you will not be disappointed, and this was the overall concensus of EVERYONE we met there...
Kisrow
On all of their menus, Secrets Capri provides which items are gluten-free, as well as which ones have nuts, etc.
Golfguy
What are resort coupons used for?7 answers
Can I use them at the spa? Is it $200 in coupons per person or per booking?
6 years, 77 months ago
Mishy
The resort coupon added value is offered directly by the resort, and, if you meet all of the requirements for the added value, you would receive the coupons at check in at the resort. Most times the coupons are broken down into separate amounts for certain uses - ex. spa, bottles of wine, etc. For information on specific amounts and uses, you would need to contact the resort directly as the coupons come from the resort and all rules and regulations for the use of the coupons are mandated by the resort themselves.
KristinCC
The $200.00 is per booking. You can only use one coupon per person. The highest coupon value in the booklet is $40.00. You can only use one per visit.
Callie
The coupons are per room, not person. Of the $200 you can use $80 on the spa but only $40 per treatment. The spa here is great and includes a free hour of hydro therepy. The other coupons are for discounts on upgrading wine or dinner on the beach.
sophie54
The coupons are broken up into smaller values ($40, $20, $10, etc). You can only use one coupon per treatment, and some treatments don't accept coupons. Ask the Spa directly.
awsonoma
The coupons are used for romantic dinner on the beach, bottles of wine, or in the spa. However, you can only use up to a certain amount per each activity, for example if you are going to book a massage you can only use 40 dollars of the coupons for each massage. So you can't use all the coupons at one time for the complete cost of something.
stretch3
Yes we used them at the spa..
TandT
These coupons are almost worthless. While they sound like a good deal, they limit you on how much of the coupon you can spend at any given location. For example, you can only spend ~$40 of the $200 in the spa. The rest you have to cover yourself -- pretty big rip off.
Dhubert777
The 200 dollars in coupons is per booking and can be used for dinners, spa treatments, bottles of wine, and a few other smaller things. However, do be careful. For most purchases involving coupons, there is a limit on how many you can use (regarding value) per purchase, and you will still owe the remainder of the cost of the purchase after the max coupon limit specified for it is deducted.
Demmel
Are gratuities included?5 answers
6 years, 73 months ago
Ohio
All gratuities and taxes are included in our package prices.
CaitlinCC
Yes, We tipped when we thought it was over and above service.
sgj6801
Yes, gratuities are included. We always tip a little extra for good service but not required.
mes6588
A portion of the price you pay to stay there does cover the basic gratuities, but if you feel like you have had good service from a bartender, waiter, your room attendant or whomever they will gladly accept a buck or two here and there. But you don't have to tip every time you turn around or get a drink or a meal by any means. It is entirely up to you.
Bigblockiroc
Yes they are included if you feel a server went above and beyond service duties you can tip them more if you want to but only if you want to it's all inclusive. Yes I did tip some servers extra because yes they did go the extra mile in service but it's all up to you.
Brandy10
Is corona beer served specific on corona3 answers
5 years, 70 months ago
New York
The resort has their own menu, they can change the menu at any time, as to whether or not they carry Corona specifically, you would have to contact the resort directly. If you would like to do that, their email is info.secrc@secretsresorts.com
Thank you.
RobinCC
Majority of resort offer domestic beverages. However this is subject to change based upon availability.
CaitlinCC
I think you are asking if they actually serve real Corona beer? If that is your question, then yes, they have Corona and Corona light. Depending on where you are at the resort you will either get the little 10 ounce bottles stocked in your mini-fridge, a real glass at a restaurant, or a hard plastic cup out by the pool or beach. They have bottles and draft.
Bigblockiroc
yes in the room mini fridge and all over the resort
utrocket29
what can you order from room service ?5 answers
5 years, 70 months ago
Jody
Normally, room service has a special menu, however, what they have on that menu is completely up to the resort. If you would like to contact the resort and find out what is on their room service menu, their email is info.secrc@secretsresorts.com
Thank you!
RobinCC
Just about anything you want. They have everything from brick oven pizzas to taquitos to sandwiches and salads. They will even bring you glasses of beer or wine (on top of what you will already have in your mini-bar in your room). It is 24-7 room service and normally it is hot and at your door in about 20 minutes.
Bigblockiroc
Just about anything. They have a wide range of foods you can choose from. I know that they have very good traditional buffalo wings. And the best part is that it is all included in your stay
NFDH
You can order anything from room service that is on the menu. It is all included in your all-inclusive price.
hansen
You will have a room service menu in your room. You can get breakfast until 11, after that is lunch/dinner type food and dessert. Breakfast can be eggs, fruit, sweet bread, sausage, bacon, coffee, juice, breakfast burrito. You can always order as much as you want. I honestly didn't order anything but breakfast and dessert from room service. But all of the food there is top notch.
Jentrick
What are the menus of the restaurants?2 answers
5 years, 70 months ago
Jody
There are a few different restaurants at Secrets Capri. We do not have access to the menus, as, in many restaurants, their menu changes. I do recommend contacting the resort directly, they may be able to help you out with their menus from their resort. I don't know if they are able to do that or not, but if you have something specific you are looking for, they also may be able to answer those questions for you. Their email is info.secrc@secretsresorts.com
Thank you!
RobinCC
There are normally 7 different dining choices throughout the day. There are 2 nice restaurants that will serve only dinner and require men to wear pants and a collared shirt - one restaurant has gourmet Italian food, one is a hibachi restaurant that does the live cooking (think Benihana). There is a big grill they set up everyday out by the pool that serves lunch with big hot dogs and hamburgers and normal grill stuff. There is a restaurant by the beach that serves a nice sitdown lunch with sandwiches like buffalo chicken, salads and some different seafood dishes and then turns into a steak house at night. A nice seafood restaurant for dinner, a beach side patio that serves lunch and has everything from hamburgers to fajitas. They have brick oven pizzas, snacks like chips with FRESH guacamole (very good!) or little taquitos. There is one buffet restaurant that is open for breakfast, lunch and dinner that has about everything you can imagine, it is all very good and fresh and their menu changes every day from bar-b-que night to Mexican night. There is a huge variety of food and it is all wonderful. They know that their main clientele will be American, so they cater to us with foods that we would like, plus some of their local specialties that are more like American versions of Mexican food. There are several places you can go eat from about 6 AM to 11 PM, and room service is 24-7. It is all good!!
Bigblockiroc
Dress code specifics?5 answers
I have looked on the Secrets Capri Riviera website in regards to the dress code at the different restaurants at the resort. Many of them say "Bermudas, long shorts, or capris." Does this apply just to men? Or can women wear shorter shorts to the casual dining restaurants? I just wanted to check so I don't pack shorts that I can't wear!
5 years, 69 months ago
St Louis, MO
The resort's page states 'Casual elegance' meaning long pants are required for men and no sleeveless shirts or flip flops are permitted. For more information regarding the resort's dress code, we do suggest contacting them directly as they would be best to assist. The email address found directly on the resort's website (https://www.secretsresorts.com/capri-riviera-cancun) is info.secrc@secretsresorts.com.
MariaCC
We quickly found out that women can wear about anything, but they are pretty strict with the men's dress code.
hansen
From what I saw, there really were not strict with the dress code. Only the Japanese and Italian restaurants require long pants, collared shirts, and shoes for men. For women dresses, skirts, even capris. No flip flops in those 2. The Cactus grill has no dress code (by the pool). The others you can pretty much wear anything as long as you are not in your swimsuit. No sleeveless shirts in any restaurant for men.
HGaff
Apparently women can wear whatever they want because I didn't see any women turned away no matter what she was wearing. However, I (a man) was turned away from breakfast because I was wearing a sleeveless shirt although I saw a woman wearing a bikini with a fishnet wrap and others with swim suit tops and cover-ups. Go figure!
Budman65
Just men, many women were wearing shorts and even jeans.
JJMexico
Does the All-Inclusive include alcoholic drinks?5 answers
If so, are they limited to a specific list of choices or whatever the bar offers?
5 years, 69 months ago
San Antonio
The all-inclusive stay at this resort does include alcoholic drinks. The information on the resort's website states: "Your Unlimited-Luxury® privileges include all premium wines, beers and top-shelf beverages." The resort's website may be reached here: https://www.secretsresorts.com/capri-riviera-cancun/unlimited-premium-drinks
BILLCC
Yes, it includes alcohol. We were there the end of April/beginning of May for our honeymoon and I ordered every drink I could think of that was possible. They were happy to make them and they all tasted great (try their Tom Collins & Bob Marley they're excellent). They have every liquor you could think of. They have menus for specialty drinks but if you have something in mind that is not on there, they will make it for you and the best part is we didn't pay a dime for the drinks. There were no "surprise" charges on our bill when we checked out. Hope this helps! Happy drinking!!!!
GoldenChild20
No limit. Some of the restaurants have a premium alcohol menu but the bars inside and out have no limit on alcohol.
Cmikemo
All-Inclusive does include alcoholic drinks. The alcohol at Secrets was top shelf. I think you could get about whatever drink you wanted! The bartenders are great!!
hansen
It includes all drinks. The nice thing about Secrets is they have top shelf liquor and it's all included. Crown, Absolute, Grey Goose, Johnny Walker, etc. Beer options were limited to Pacifico, Corona, Tecate Light, Negra Modelo, Miller Light,
HGaff
Distance to 5th Street?5 answers
Walking distance?
Cab ride? How far and how much?
Public transportation available?
5 years, 69 months ago
nballa
For further information regarding the location of the resort, we do suggest contacting the resort directly. The email address found directly on the resort's website is info.secrc@secretsresorts.com.
MariaCC
Not walking distance to 5th st. The car ride takes about 15 minutes. The hotel has a complimentary shuttle service that leaves at 10 and comes back to the hotel around 130pm everyday.
gjal
No, cab ride round trip is quoted at about $70. It's probably about 20-30 minutes away.
Cmikemo
It's about 20 minutes by van. The resort offers a free daily shuttle through Diamonds International. There is no way you could walk there. There are also taxis on the property at all times if you don't wish to take the Diamonds International van.
HGaff
Took a cab ride and depending on who you get it could be anywhere from 18 -21 U. S. Dollars. Take a cab
CatherineB7
Secrets Capri has all non-smoking suites. can you smoke outside or on the grounds?5 answers
5 years, 69 months ago
Michigan, USA
Resort's usually have designated areas outside on the resort's property which allows smoking.
MariaCC
Yes you can. Smoking is bad for you though.
Cmikemo
Im a non smoker, saw people smoking on beach, and terrace.
BlossomNY
Yes, on your balcony, by the pool and beach
HGaff
Yes
Lastmonth
How far is hotel from airport?7 answers
5 years, 68 months ago
miami
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun International Airport (CUN).
MariaCC
About 30 minutes, longer if driver has to make other stops.
BlossomNY
It is about a 30 - 40 minute drive (by bus transport) from the Cancun airport.
hansen
It took ~30 minutes, but was all highway.
SatisfiedCustomer
It was a 25 minute drive or so. I recommend booking the included airport roundtrip transportation--it was very easy, safe, and friendly.
vincedmarc
It takes about 30 minutes from the Cancun airport.
HGaff
Forty minutes. The drivers were fantastic and very personable. We enjoyed seeing the countryside on the drive.
klynn2016
Is there shopping nearby?5 answers
5 years, 66 months ago
nstep
There is shopping in downtown Cancun, but you would need to get a taxi to get there
AlixCC
No - but the hotel arranges regular trips into town for shopping,
SatisfiedCustomer
There is shopping 10-15 min away, and the resort organizes a shopping 'tour' most mornings leaving from the resort to make it easy to get to and from.
vincedmarc
The closest shopping is in Playa Del Carmen-about 20 minutes away. The resort has a free shuttle each day. You are gone from 10:00 to 1:30. The shuttle is provided by Diamonds International.
HGaff
Yes -- their shopping area is called "5th Avenue" and you can spend several hours walking the 20+ blocks. It's also close to the beach and has several places to eat.
Dhubert777
How is the snorkeling?4 answers
5 years, 65 months ago
Kat
There are several snorkeling excursions offered on our website for an additional fee and there may be some offered by the resort as well. To contact them for more information you can email them at: info.secrc@secretsresorts.com
LizCC
N/A
LittleRed74
There wasn't right off the beach snorkeling. You would have to plan to go off site.
Tamtamoz
While we haven't been snorkeling anywhere else, we have been told by a friend who was a scuba instructor and scuba dived all over that Cozumel is one of the best places for Scuba and snorkeling. We used a company called H2O and did a private 4 person tour that was awesome! Just make sure to bring a shirt for the water or apply lots of sunscreen. We saw turtles, sharks, and even had a school of beautiful fish swim along with us. Was perfectly clear water at some spots and was a great experience.
SteveAlexander
Non-existent. There's nothing to see here other than seagrass and sand.
A proper snorkeling experience requires a site with a healthy and thriving coral reef in shallow waters with almost no current or wind. The Secrets Capri resort is not located near such sites (closest would be Cozumel). And while there was scuba diving available, this was through a 3rd party and not managed by the resort. The scuba diving happened to have strong currents (unknown if always the case) and there were few fish to see in comparison with Cozumel, Cancun, Belize, ABC islands, and most of the Caribbean islands.
VeteranTraveler
Do any of the suites come with two beds?5 answers
5 years, 63 months ago
Brooklyn
All suites have 1 King size bed at this resort.
LisaCC
Yes, you can get a room with 2 double beds if you like. I recommend you call the resort before you arrive to confirm your preference on beds, because they did mix up our preference when we checked in.
vincedmarc
Yes, are suite had two beds that they pushed together to form one large one for us.
Budman65
Yes rooms with two beds
Dallastravelbugs
yes. 2 double beds are available
billfromtallmadge
Do they have Sushi?5 answers
5 years, 63 months ago
Gin
Food selections at resorts are always subject to change. For specific questions regarding the resort's food selections, we do suggest contacting the resort directly as they would be best to assist you. The email address from the resort's website to contact them directly is info.secrc@secretsresorts.com.
MariaCC
Yes, the Asian restaurant at the resort has sushi. It was our favorite restaurant on the resort.
vincedmarc
Yes, but it isn't very good! We had California rolls, spicy tuna rolls, and the equivalent of an Alaska roll. Tons of rice, very little fish, and the raw fish was spongy.
HGaff
Yes, at the Japanese restaurant.
Budman65
YES
SACE
Current picture of secrets Capri beach3 answers
5 years, 61 months ago
412mrg
Please visit the Secrets Capri Riviera Cancun homepage on our website for up to date pictures of this and all resorts.
BethCC
I don't have a picture with me to upload, but the beach is very narrow. The Secrets Capri property is also very small so the beach is not very long either. There are plenty of chairs on the beach.
HGaff
Yes
Sg1023
How far is this property from Playa del Carmen?7 answers
5 years, 60 months ago
Maine
This resort is about 30 minutes from Playa Del Carmen.
CaitlinCC
15 mins to 5th Ave, Playa Del Carmen
cccam
About 20-25 minutes.
HGaff
15 minute drive / 20 dollar cab fair
SteveAlexander
About 15-20 min cab ride. $25 each way
TJMill
It is about 20 min ride to playa del carme. Taxi price is around $25us each way. You can get it at the hotel really fast.
DiegoV
The drive with no traffic to Playa Del Carmen was about fifteen minutes.
Demmel
Smoke free?9 answers
Many websites say this is a smoke free facility - does that mean no smoking in the rooms? or everywhere on the grounds? is smoking allowed in uncovered areas?
4 years, 60 months ago
New Jersey
The rooms are smoke free but you can smoke in the public areas.
LizCC
Smoking is not allowed in rooms, but it is allowed outside. ie: pool, beach
RoDonohue
Just no in room. They brought us an ashtray for our patio.
Booby
Smoking is strictly forbidden in the hotel rooms. You can smoke in outside areas though, ex. the pool area, beach area, and your balcony.
HGaff
There was bo smoking in the rooms and on the balconys, but as long as you are outside you can smoke anywhere else
Llimbacher
No. People smoke in the pool and designated areas on the grounds. Saw a few people vap.
SunKissed129
You can smoke on the beach and there is a smoking area outside of the disco near the pool.
Jentrick
There's smoking allowed -- just not in the rooms or on balconys. They even have some designated smoke zones -- didn't seem to be much of a problem while we were there (Jan 3-8 2017)
Dhubert777
You cannot smoke inside the buildings or around the pool, but there are designated smoking areas. There is one to the left of the front entrance and you can smoke on the beach which is directly accessible from the pool deck. Those are the only two I know of, but I'm guessing there are others.
Demmel
is Alcohol included in the mini bar10 answers
4 years, 59 months ago
new york
Yes, alcohol is included in the minibar.
LizCC
beer only
Bill
Yes all alcohol is included. They replenished the mini bar everyday no matter what.
Kesh
The only thing provided in the mini bar (fridge) is a few different types of soda, some beer and water- no liquor
HGaff
Our mini bar had just Corona beer, coke and coke light, water, and juice.
Budman65
There is only beer and non alcoholic beverages in the mini bar.
vonnie2484
Beer (Corona), sofit drinks, juice and water in Mini-Bar - No hard liquor/
MrGoogie
Only 4 bottles of Corona. Nothing else :(
MK321
YES
SACE
Yes. Baby Coronas and soft drinks and water. If you want liqour, tell them exactly how much and ask for as much and as many different varities you want with set ups. They will bring you the big bottles unopened from the bar.
TEXASBRATS
Our flight gets into Cancun at 9:30am, can we check in early?5 answers
4 years, 55 months ago
plj
Check-in is at 3:00 PM. When making your trip, we can certainly request an early check-in if possible, but it isn't guaranteed. For further information, please call us at 1.800.915.2322.
SamCC
No. We arrived at the resort at 12 noon and were not able to check in until 3:00.
HGaff
The rooms aren't usually ready until later in the day, but they will check you in and store your luggage. You can then go to any of the restaurants that are open, or even to the pool and wait until your room is ready.
brista46
If there is a room available they will usually let you check in early. If not, you can still dine, go to the bar, or even enjoy the pool while they watch your bags until check-in time.
Budman65
yes if your room is available. checkout is 12:00, so most oceanview rooms are not ready until later in the afternoon.
JJMexico
How far from Cancun or Playa del Carmen is this resort?5 answers
3 years, 43 months ago
Tulsa, OK
Resort is about a half hour south of Cancun and 5-10 minutes north of Playa del Carmen.
CCGreg
From the Cancun airport, it took us about 25 minutes to reach the resort.
usmade
It was a 30 min cab ride from the cancun airport to the secrets capri resort, and a 20 min cab ride from the resort to the city of playa del carmen
Llimbacher
Playa Del Carmen is only 10-15 mins away - the shopping is much better and more relaxing than Cancun.
MrGoogie
Secrets Capri is closer to Playa del Carmen than Cancun. Since the Cancun Airport is about 35 mins from the resort, Cancun itself should be closer to 50 mins away in light traffic. Whereas Playa del Carmen proper is about 15 mins away (this depends on whether you take a taxi or a tour bus or a shared ride).
VeteranTraveler
Distance9 answers
How far is the resort from the airport
3 years, 42 months ago
Newyork
10 minutes from the Airport and 15 minutes from Downtown Nassau.
GCM15
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun International Airport (CUN).
SalCC
It is about 30-40 minutes.
jpier
40 minus all on the highway
MK321
about 40 miles. It took about a 45 minute ride to get there. And the drivers are NUTS,
billfromtallmadge
35 minutes
traveler625
It's about 45-60 minutes from Cancun International depending on traffic.
Jentrick
Expect a 30-40 minute taxi ride.
Hiring a taxi is fastest (negotiate on price and consider retaining services for later, including the return trip to the airport). I do not recommend renting a car (unnecessary unless you know your way around and absolutely need the flexibility). Other options will probably involve waiting around for more passengers and frequent stops to other resorts along the way (which could extend your door-to-door time to perhaps 1hr or more).
VeteranTraveler
about 25 minutes
CatherineB7
HOW IS THE NIGHTLIFE?5 answers
We sre looking to book a hotel that is relaxing but also has night time activities. I don't want to go to bed at 9 every night.
3 years, 36 months ago
awill
Secrets Riviera Cancun would be more on the relaxing side. There are bars and music at night but overall it is not a party atmosphere.
CCGreg
there was little to no entertainment at night but they would put up posters of thing they was going to do but they only done some thing not all
ericandshoni
book elsewhere or plan to go into playa del carmen- 15 minute taxi ride
JennyandMateo
There were bands, entertainment, movies a the pool, pool tables, darts, extreme Jenga, table games and a good evening bar scene that went till about 1 pm.
Dallastravelbugs
The activities are non stop. You will need a vacation from your vacation. The tours were also great. I recommend doing the all day tullum, snorkeling and candaote. It was fabulous. Our tour guide was victor and he made it so much fun and was very knowledgeable.
SPERRY
They have plenty to do every night. We had an Oscars night, a Mardi Gras night, a bbq themed night. IT was fabulous
CatherineB7
Is there public transportation from the airport to the resort?4 answers
2 years, 35 months ago
Michelle
You may want to inquire with the resort. We do offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes
SACE
private transport only.
billfromtallmadge
Yes, hotel will pick you up. Or us Ameristar.
TEXASBRATS
SMOKING5 answers
I have heard that the hotel smoking policy has recently changed. Does anyone know what the new policy is? The hotel now says that it is a "Smoke-free property" but there are multiple interpretations as to what that means. Can you smoke in the room (assuming no)? On your patio/balcony? While walking across the property? Any place close to the pool? On the beach? My idea of vacation is sitting back and relaxing with a cold drink, sunshine, a cig, and a game of cards, however it's looking like I may have booked the wrong hotel for that.
2 years, 32 months ago
USA
Please check with the resort directly for the most up to date information regarding their smoking policy. Most resorts will not allow smoking in the rooms but may have designated areas for smoking. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Smoking between main building and pool OR at entry to beach. No
Smoking in building or balcony.
Eodie6
I was recently there and there were signs that stated that smoking in the room could cause a 300.00 fee. Its definitely a Non-Smoking room hotel.
TravelFoodie
There is a smoking area outside the disco/bar/lounge. It has comfortable tables and chairs and is a great location to see everything that is going on and is close enough so you don't feel left out. I think all the resorts are like this now.
msmarx
Smoking is not allowed in the room, balcony, pool or beach. There are a couple places like a random patio and I saw our neighbor smoking on their patio. Definitely not the resort for smokers, THANK GOD for that!
utrocket29
Is the 24-hour room service included in the all-inclusive package?5 answers
2 years, 31 months ago
New York
Yes, the 24-hour room service is included with this resort. Please keep in mind that some dining restrictions may apply, however.
JeannieCC
yes
JJMexico
Yes, friends we were traveling with took advantage of this and raved about it. Food comes hot!
msmarx
Yes
Dhubert777
Yes
Ksteph
Are snorkeling vests and other snorkeling gear available without a fee?4 answers
2 years, 29 months ago
Akron Ohio
Please check with the resort directly as there may be rental fees. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Just the mask and only for an hour.
JJMexico
Yes. The resort provides the equipment needed.
CoolBreezie
Yes you can ask anyone at the poll or beach and they will point you in the right direction
ACFrancis
Beer Selection5 answers
Can anyone let me know what brands of BEER they serve at this Resort. ? Thank you.
2 years, 28 months ago
LynnA
Generally they'll serve local/domestic brands, such as Dos Equis. However, for a comprehensive brand list, please contact the resort directly as this is always subject to change.
JeannieCC
I don't drink. My husband drank Corona from a can, as if you pack a coozie you can get an ice cold beer every time.
CatherineB7
Corona, Negra, and Negra Modelo on tap. Cans of bud light. Allowed to bring your own cup (recommend insulated) Or kosi
Eodie6
The only 2 beers that they had on tap was Corona and the dark Modello. I did see bud light in the can.
Rob1234
While I was there I had Bud Light, Corona Extra, Corona Light, Modelo, and Pacifico. The fridge in the room was stocked with Corona.
micmic
does this resort accept American Dollars?5 answers
1 year, 22 months ago
me
The resort should accept US currency, you may also use the foreign exchange inside the airport. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes
Godoy
All charges are prepaid so no money changes hands except tips-which US dollars are fine..
Neilgee
Yes. you do not need pesos even when you go into town. Just make sure that you have small bills because they will try to give you change in pesos.
Rob1234
Yes, but pesos convert to savings... The resort offers currency exchange for a fee, which I recommend if you plan to shop at all.
GemiVirg
When is beachside yoga?4 answers
Is it daily? Is it instructor led?
1 year, 21 months ago
Angela
It is instructor led. For a schedule for your dates of travel, please contact the resort directly.
JeannieCC
I noticed it twice when I was there across five days but wasn't looking for it. There was an instructor leading it.
micmic
Yes and Yes. They will share the day's activities with you by leaving them in your room the day before. It is also posted several areas in the resort.
msmarx
Yes it is daily around 9 or 930am. It is instructor led!
Missy20703
Where to restock on supplies?5 answers
If I run out of sunblock or lose my chopstick or something like that, is there a store at the resort where I can buy more?
1 year, 21 months ago
Angela
The resort does have a store on property for such things.
JeannieCC
Yes, there is a gift shop in the main building that has that kind of stuff. There is even some small bottles in the room (shampoo, sun block, etc..) that are complimentary.
micmic
Yes. However, at $19/bottle of sunscreen, I recommend packing as much as you think you'll need!!
GemiVirg
Yes but it is not cheap
Caybub
Yes.
LGail
How does the shuttle from the airport work?5 answers
I purchased the roundtrip shuttle to and from the hotel. Do I need anything to get on the shuttle? Like a ticket? Where will the shuttle at the airport be located?
1 year, 19 months ago
Houston
For full details on the particular transfers you purchased, please call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
VERY EASY! You will find people right outside the airport waiting on you with the signs for the shuttle. It's all right there an they have your name already.
JulesChitown
You may have already gotten an answer or even gone on your trip by now, I don't know, but your question came up as a suggested one for me to answer. The shuttle information is on your trip confirmation. When you get off of the plane and go through customs etc. you exit the airport and there will be all kinds of transportation companies. You look for the sign for your shuttle company and tell them you have arrived, they will ask for your flight number and last name, then you wait for all members of the shuttle to arrive and you go.
Salsa98765
You can talk to anyone at the airport they are all super friendly and helpful. Look for the Amstar people once you get your bags- they will have a list with your name on it if you booked it all together on CC. Very easy!
ChloeF
Cheap carribean shares your name including arrival and departure info with your transfer company and they give you excellent directions to find your transfer representative. The transfer company is expecting you and has your name on their list. Seemed pretty seamless
Biggaman
What brands of Tequila does this resort have?5 answers
1 year, 19 months ago
Sue
Please check with the resort directly for the most up to date information regarding drink selection. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Jose Cuervo
Dana88
Every type you can imagine. They had Don Julio which is my favorite so i was very happy.
Mcosta1977
I drink 1800 and they have both silver and gold. I also saw Don Julio and Jose Cuervo.
msmarx
Many kinds from top shelf to well brand
Ronina
What type of food you serve? does package include - Breakfast, Lunch & dinnerI am vegitarian, though can eat seafood. what are choices?5 answers
1 year, 19 months ago
Maryland
All inclusive means all meals and snacks. The resort should have plenty of vegetarian and seafood options, but i cannot say specifically because the dining menus and selections change often.
CCGreg
Breakfast is no problem, lots of choices! It is meat heavy, but I found quesadillas, pastas and some salads that were good.
JulesChitown
They are very good about diets and allergies and all the menus are labeled as such. Plenty of options, and if you don't see something you want on the menu just ask. They are willing to accomodate.
msmarx
You can have breakfast, lunch and dinner. There’s is also room service At any time. They always asked if you have any special diet needs or allergies.
Kimposs2
There are a ton of seafood options as well as vegetarian options especially on the buffet. They specifically point out gluten free options and always inquire about allergies.
KG321
Traveling solo5 answers
I'll be traveling here solo for four days. I'm wondering if I'll be the only one not coupled up, and if there are suggestions on how best to meet people at the resort. I'm thinking dinner for one will be interesting...
1 year, 18 months ago
INDIANA
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I just traveled there solo. You'll definitely meet people at the swim up bar! I had some dinners solo and some with new friends. You'll be fine! It is definitely a resort that is catered to couples though.
Kittenwithaglassofrose
There were single people at the resort. Best way to meet people is to hang out at the pool bar or go to the bar at night when they are having love entertainment.
Mcosta1977
When we went about a month ago (we are a couple) and there were a couple of single people there. Also there was a work trip from somewhere. Everyone was super friendly and talked to each other at the pool bar and things like that. I felt that people there were very open to talking, especially after a drink or two! Everyone is relaxed and having fun so it's not a big deal to strike up a conversation.
Salsa98765
There are a few singles that are here. We meet others at the pool and Hibachi grill.
Jxb1008
Is there a daily additional charge for the use of cabanas?5 answers
1 year, 18 months ago
Pattio
Generally this would come at an additional cost. However, as this is at the discretion of the resort, please contact them directly for full details.
JeannieCC
Yes, it's $70/day!
Kittenwithaglassofrose
Yes it was $70 for beach and $50 for pool side.
Lyns1
Yes there is a daily charge for these there are only about 10 on the beach and a few by the pool. If you use your coupons it is 50 dollars otherwise it is going to be 70.
ACFrancis
Yes I am not sure how much
Jean13
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Room Information
291 guest rooms with A/C, marble bathrooms, coffee/tea maker, daily refreshed mini bar, hair dryer, flat screen TV, CD/DVD player, alarm clock with iPod docking station, in-room safe, Wi-Fi, and private balcony or patio.
Rooms have romantic four-poster beds with fine linens, tropical hardwoods and Italian marble baths.
Health-conscious grub - gluten-free, sugar-free and vegetarian. (High-maintenance guests welcome).
Stress-smashing spa includes a Seaweed Wrap, and the Luminous "C" and Sea facial. Swoon.
You can dive into oceanside spin and yoga to keep your rockin' bod in shape.
Secrets box for private room service delivery - you don't ever have to see a human if you don't want to.
Vanishing edge dual-temperature pool, heated during the winter season. Epic. (You'll see).
What We'd Change
Spa services aren't included in the basic packages at Secrets Capri Riviera Cancun's Unlimited-Luxury®, but the pampering they provide in this stunning personal oasis is worth the expense.
Why You Should Go
Private concierge on call 24/7 and turn down service. Like being in Buckingham Palace, only warmer.
Majestic Mayan ruins are near. Lots of stairs so bring some sturdy, grippy shoes to secure your climb.
Scooter/moped rentals for exploring and feeling like an Italian school boy.
Complimentary green fees at the nearby championship course, Grand Coral Riviera Maya. Sa-weet.
You can upgrade to the Preferred Club and get upgraded rooms with a pillow menu and much more.
Coolio eco-adventures include mountain biking, deep-sea fishing, trekking, windsurfing and parasailing.
There are tequila tastings and wine pairings. Heart-healthy cooking class and dance lessons.
And tennis. And Bocce ball. Lotsa aahh-some stuff.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Volleyball
Business Center ($)
Cable/Satellite TV
Concierge Services
Conference Facilities ($)
Currency Exchange
Daily Maid Service
Fitness/Exercise Room
Gift Shop
Golf Course ($)
Kayaks
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Scuba Diving ($)
Shuttle Service
Safe Deposit Box
Spanish Lessons
Billiards
Bicycle Rental
7 Restaurants
4 Bars/Lounges
Bocce Ball
Porter/Bellhop
Shopping
Elevators
Library
Fax Machine ($)
Yoga
Beach Towels
Handicap Room Available
Wedding Services ($)
24 Hour Room Service
Sauna ($)
Aqua Aerobics
Beach Volleyball
Wireless Internet
Tennis Courts
Free Parking
Beauty Salon ($)
Swimming Pool
Jogging Trail
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dive Shop(s)
Jet Ski Rentals
Mayan Ruins
Nature Park(s)
Parasailing
Scuba Diving
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Secrets Capri Riviera Cancun
Carretera Federal 387, KM 299
+52 98 48 73 4880
Hotel Description
Secrets Capri Riviera Cancun: Mexican Hacienda Meets Mediterranean Villa
Close your eyes. Envision a Mexican hacienda. Now overlay it with cool Mediterranean textures, colors (warm woods, yellows) and architecture. Now step on a powdery beach and open your eyes: in front of you are endless teal waves that kiss the shore and linger around your ankles. Heaven?
Close - it's a Beach Eden like you've never experienced before. And it can be yours.
Secrets Capri Riviera Cancun has everything you have ever wanted in an all-inclusive getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
Unlimited gourmet a la carte dining - six gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
24-hour room service - if you wake at 4:13 am and want something, you can get it.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
Daily refreshed, complimentary mini-bar. You'll never be parched.
Nightly entertainment - weekly theme parties by the pool. Get ready!
Pool and beach wait service. (Chilled beverages at your beck and call).
No wristbands. (You're not at a sleepaway camp).
No gratuities, unless you are so moved.
The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams and Now.
Free WiFi, Free International Calling with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
DINING
Divide your palate into countries so you'll be ready for this explosion of international cuisine - Mexican, Pan Asian, Japanese and more. Visit the coffee bar any time for stellar Joe. At one epic restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.
Cactus Club Ceviche and Taco Bar Type: Seafood Hours: Daily, 11am-5pm Description: Located beachside, the Cactus Club Taco &
Ceviche Bar offers up various types of Ceviche and famous shrimp and fish
tacos. Dress Code: Casual.
Himitsu Type: Asian fusion Hours: Nights vary, 6pm-11pm Description: Himitsu offers guests a fusion of Pan-Asian and
hibachi a la carte delicacies. Dress code: Casual elegance. Long pants are required for men.
No sleeveless shirts or flip flops.
La Riviera Type: Mexican Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm;
Dinner- daily, 6pm-11pm Description: Mexican cuisine with a variety of international
specialty items and classics for breakfast and lunch. Offers a variety of theme
nights for dinner. Dress Code: Casual.
Oceana Type: Seafood Hours: Nights vary, 6:30pm-11pm Description: Enjoy fresh a la carte seafood presented in a
quiet and romantic seaside setting. Dress Code: Casual.
Portofino Type: Mediterranean Hours: Nights vary, 6pm-11pm Description: Explore the flavors of the Mediterranean with
delicious Italian favorites served each evening. Dress code: Casual elegance. Long pants are required for men.
No sleeveless shirts or flip flops.
Seaside Grill Type: Grill Hours: Breakfast - daily, 8am-10am; Lunch - daily, 11am-5pm;
Dinner - daily, 6:30pm-11pm Description: Located directly on the beach, Seaside Grill
offers a variety of light snacks, full meals and a la carte Caribbean steaks
during the evening. Dress Code: Casual.
Coco Cafe
Type: Coffee and Snacks Hours: Daily, 7am-10pm Description: Serving premium coffee and snacks to get you
going in the morning.
Dress Code: Casual.
Sip, Savor & See
The Sip, Savor & See package is now available at Secrets Capri Riviera
Cancun and allows guests a chance to enjoy dinner and an evening of
entertainment at sister resorts Secrets Maroma Beach Riviera Cancun, Secret
Silversands Riviera Cancun and Secrets the Vine Cancun, as well as all Dreams
Resorts & Spas and Now Resorts & Spas in the Cancun/Riviera area for a
total of 25 dining options. Guests must arrange the evening in advance with the
resort concierge. Round-trip taxi fare and gratuities not included.
All hours are subject to change.
BARS/NIGHTLIFE
Four spots to get your drink on. Swim-up, lobby and pool bar, plus a music lounge that has a pool table. (Just think of the clacking balls as an extra layer of instrumental).
Rendezvous
Daily, 10am-1am.
Manatees Bar
Daily, 10am-5pm.
Sugar Reef Bar
Daily, 9am-11pm.
Desire
Daily, 4pm-1am.
BEACHES AND POOLS
You'll find palapas on the beach, where you can indulge in hours of sand and water therapy for your toes. If you want to dive a little deeper, you can explore one of the world's longest barrier reefs. Should you tire of this, there's a 16,000 square foot pool with a vanishing edge dual-temperature pool, heated during winter months with a swim-up bar. You can also venture out and hit the epic Mayan ruins. There's no shortage of beachy, outdoorsy things to do.
SPORTS/ACTIVITIES
Water
Windsurfing
Snorkeling
Kayaking
Sailing
Water aerobics
Available for an additional charge:
Scuba diving
Deep-sea fishing
Water Activities Center
Land
Fitness center
Crossfit class
Archery
Beach volleyball
Bocce ball
Latin American dance lessons
Billiards
Tennis
Yoga/pilates classes
Healthy Cooking Classes
Golf
Secrets Capri guests can enjoy a complimentary round of golf at Grand Coral
Riviera Maya Golf Course.
INTERNET
Secrets Capri Riviera Cancun offers complimentary Internet access in the
business center and lobby area. It also offers a free mobile app that allows
guests to stay connected to family and friends at the resort and at home,
without any cell phone roaming charges. The app offers access to social media,
free app-to-app calling, resort info, local info and discounts, and even
weather.
SPA SERVICES
Secrets Spa by Pevonia offers an intimate atmosphere of pure indulgence
combining hydrotherapy and luxury treatments to create a refreshing,
invigorating and peaceful experience for an additional charge.
Private Swiss showers
Jacuzzi baths
A relaxation lounge
Sauna
Steam room
Private showers
Multi-functional spa suites
Couple's massage suites
Hydrotherapy suites
Bridal cabin
WEDDING/HONEYMOON
Secrets Capri Riviera Cancun offers a variety of wedding and honeymoon packages and
services. Please contact the resort directly for more information.
CHILD CARE
Secrets Capri Riviera Cancun is an adult-only resort, therefore child care is
not available.
SMALL DOGS WELCOME
For a $65 fee at all Secrets Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
ADDITIONAL INFORMATION
Location
Secrets Capri Riviera Cancun is located 35-minutes south of Cancun
International Airport (CUN).
Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Awards
2013 AAA Five Diamond Award - 7 consecutive years
2014 AAA Four Diamond Award
Rainforest Alliance Verified
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
Note: The use of drones or artifacts that fly or float in or on the premises of AMResorts hotels is strictly forbidden, except for those that have written authorization from the General Management of the hotel
