What We Love
- Take advantage of all that the resort has to offer thanks to 24-7 room service and all-inclusive luxury packages.
- Enjoy a quick commute to the fabulous Pueblo Principe commercial center.
- Immerse yourself in old-world splendor and modern luxury during your time at the resort.
Things to Know
- The resort is approximately two hours from Santo Domingo airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
- Onsite activities are perfectly designed for adults and families alike.
LocationSamana - Beach
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating4631 reviews
Poor service, poor experience, management didn’t care about our concerns
We were so disappointed because we spent extra money on a suite. The location of the suite was horrible. Far from everything and had many stairs to get up and down on the hill. We had a stroller so it made it impossible. We had to wait 20 mins for a trolley to take us to the main pool or beach. The room was hot and had lots of mosquitoes. The AC only works if you leave your room key in it. My kids had 20 bites within minutes. I asked for another room, inside the main building. The manage had a attitude with us. Ot was very hurtful they I had to have an argument to get relocated. The lobby has no AC so not only was it difficult communicating with them I was hot while doing so. They said didn’t have a suite in the main building so we took a basic room. No mosquitos in the new room but a leaking AC. Our new room had a leak and every so often water dropped on us. The AC didn’t get cold at night due to their leaky AC system. Their restaurants are a joke. The buffet was better than any of their restaurants. There was no kids club offered. Food was beyond basic. The hotel manager refused to refund us the difference from a suite to a basic room and minimized all my issues. The hotel manager said to email the management. I even purchased the room directly from the hotel site. After the trip I emailed the Management it took them 3 weeks to respond. They said they won’t offer us a discount and to come back again. Ha ha.. I will never go back. They aren’t a good business and don’t do right by their customers. Listen customer service is everything, and their service SUCKS. The only thing nice about the hotel was the location.
I booked this trip with my boyfriend in mind. It was his first trip and I am well travelled from backpacking to high end hotels. When I picked this resort, I spent some time scowering reviews and this hotel stood out to me for several reasons: although kid friendly, it was mainly adults going, not families. It had amazing views and looked stunning. And lastly it was not a big party hotel. I am so glad we chose to go here. I couldn't have been happier with choosing this hotel. In order to give the best feedback I can, I am going to break it down. Food and Drinks: The food was wonderful. The buffet is quite large and you will not be short of finding something you enjoy. Breakfast and lunch is a standard one daily, but again many options to switch it up. And dinners were themed for the most part. There were items they had always and others that switched up. Service was good for drinks and cleaning plates etc. The staff have more of a language barrier in the dining areas, which doesn't allow you to build much of a relationship with them sadly. But they are very polite, cheerful, and try to communicate with you if you like to chat. They have a variety of alcoholic and non-alcoholic drink options. Beer is only El Presidante. You will not see anything else. Wine is extra cost. But there are daiquiris and pina colodas etc. Rooms and public areas: The rooms are beautiful. You will for the most part get a view no matter where you are in the hotel due to the elevation of the main building and others. The rooms were cleaned fully everyday if you leave the slip on your door knob and honestly beautiful. They are well kept and large. The main areas are impeccably clean and remind me of a Caribbean Fairmont with the asthetic. Beach: For me this was the only shortfall. I am a big snorkeler and I knew going into this resort it was unlikely to be supportive of this endeavor. The beaches are clean and well kept. The sand soft. The seats, unlimited to your liking. The water at the larger main beach a bit murky, at the second in the inlet a bit more clear. There is not any coral like areas but at the second beach there is some nice spots to snorkle outside of the roped off area. We did see a sea snake and fish out that way. The water is warm. The locals can access the beaches but are very considerate of giving hotel guests the space to enjoy the beach as well. Pools: So many pools! We spent 90% of our hotel time at the main pool and there was always seats available. We would move to follow the sun as the morning shines towards one side and through the day to the other. It was nice to be out there with the entertainment staff that kept activites going through the day. We did water aerobics, miniput, dancing, Spanish lessons. Entertainment: Going into this trip I hadn't imagined we would be big on the shows, but oh man were they fun. The staff are amazing and so so kind. We attribute the time we had as being so memorable because of them. They work so hard and just keep you smiling. We would just participate in everything because they made us so comfortable and energized! Accessibility: Please note this hotel is full of stairs and hills which may affect people who may have mobility issues. That being said, all things are done to assist as the hotel can. There is a shuttle to assist you if need be and I would recommend the main building if you book as it accesses all the main accommodations easily with elevators. Excursions: We booked three tours as follows: 1) Los Haitites - 5/5 Fun, entertaining, educational. 2) Catamaran Snorkeling Tour including Shipwreck - 3/5 Not the best snorkeling, food good, staff not very engaging. 3) Playa Rincon Safari - 4/5 good staff, beautiful scenery, educational. Overall we loved it and would go back. I hope this helps people make the right choice for them. I recommend for couples and friends. Not young kids!
Very nice resort with fantastic views
We visited this resort in Feb of 2020 for one week. This resort is beautiful and clean. Good housekeeping staff. Some ware and tare in the rooms and throughout the resort. Food was good. We had no problem finding good food each meal. The 3 a la carts were very good. The french was my favourite. The buffet is small but clean and well stocked. Snack bar was pretty good. Entertainment staff was very good. Full of energy. The beach is nice but very small. Lots of lounge chairs around the pools and at the beach. The pools were fairly clean. Pool bar was good. Lots of drinks. The lower pool was our favourite as the bathroom was close snack bar was close and the views of the bay are beautiful. In fact their is not a bad view from this property. My only complaints about the resort was the location of our Jr. Suite. We were on the side where the entertainment is. Over looking the bay. The room was large, clean and well maintained. However the nightly shows run till 1030-11pm and they play music after that. So if you are on this side of the resort you may not fall asleep till 2am due to the noise. Around 4 delivery trucks arrive and beep as the back up. After 2 nights of not sleeping I went to the front desk to ask for another room. They were very prompt to give us not only another room but gave us a upgraded room. It was 2x the size of the Jr. suite. It had a huge bathroom with jacuzzi tub (could use some repair.) but it had an ocean view that was to die for. Beware of the guys selling day trips in the lobby. Only book threw your rep. And don’t pay cash for trips. Credit card only. Overall this hotel is very nice and well maintained. The views are beautiful. Pools are nice. Food is good. Would I return to this hotel in the future? No Did I enjoy my stay at this hotel? Yes i did Would I recommend this hotel to others? Yes
Well done Cayacoa
We had a group of 12 stay at Cayacoa from Feb. 5th to 12th,2020. Check in was fairly qoick wiyh about 40 people checking in at 1100pm. Our group was a little scattered around but that didn't matter. We changed 2 rooms the next afternoon without problem. The rooms were clean, good size and looked after by the maids every day. The buffet restaurant was well stocked at all meals. Breakfast very typical with everything you need includig egg station. Lunch and dinner always had something different and was well cooked.Meat and seafood always available.I didn't do the a la cartes so I can only say the people in our group that did liked them.We spent most time during the day at the pool.The bartender Raul was fantastic and we were lucky he was there for our whole stay.If he asks you if you want a drink just reply porque no. He will know you read this. Also at the pool you will find David who is with the Padi Dive shop ay the bottom of the elevator that takes you to the beach. He will aid you in any excursion you want whether it is one of his or someone elses he can help. His knowledge of the area and the people of Samana is extensive. The town is worth visiting a couple of time. The beach at the hotel is not the greatest but there is a bar and everyone likes a dip in the sea. If you really want a fantastic beach you can go to Las Galeas either by tour or rent a scooter or car. It is less than an hour away and quite nice.
Went for a week with my boyfriend and we had a great time! The resort is beautiful, be prepared for a lot of walking!! Everything went so smoothly. We experienced no problems during check in and check out. Every staff member we encountered was helpful and always had a smile on their faces. Our room had a beautiful view, bed was comfortable, big shower - no complaints!! Entertainment staff were awesome - special shoutout to Nadiuska, Wesley, and Jensy for getting everyone involved and making our trip more enjoyable. Evening entertainment was great, would definitely recommend Sunday night karaoke and the circus show! The food was good - great selection and the a la carte restaurants were great. The bartenders are very generous!! Special shoutout to our favourite bartenders who were so kind - Dario, Manuel, Raul, and Fernando. We spent most of our time at the main pool - only negative I can think of is that the pool and pool bar close at 6pm. We didn't spend too much time at the beach but there is a lot of seating and the beach was maintained well. It felt like there was more time we could have enjoyed at the pool which was cut off short. I would consider this resort as more quiet - for the older crowd but most definitely enjoyable for younger people as well. Quite a few families and young children were there. Overall, I would recommend this resort to anyone looking for a quiet and relaxing vacation!