What We Love
- Enjoy complete access to the privileges and amenities at all facilities & restaurants (except buffets) found at the Bahia Principe Luxury hotels and Bahia Principe Grand hotels in the complex.
- Indulge your inner adventure with a wide variety of sports and activity onsite.
- 24/7 room service means you will always have the complete range of onsite amenities at your fingertips.
Things to Know
- The resort is located only 30 minutes from the Punta Cana airport.
- Adults and families are welcome to enjoy the full suite of services and amenities at the resort.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
A coconut-palmed lined beach that's kissed by electrically blue aquamarine waves. A personal butler and 24-hour room service. Unlimited noshing on gourmet food and drinks. How's that for a dream vacay? Thought so. But there's oh-so much more. At sea, you get one hour of free kayaking, paddle surfing and snorkeling. On land, you can play tennis, hop on a mountain bike, or try your hand at Pantanque. You also have access to other Bahia Principe Luxury hotels and Bahia Principe Grand hotels in the complex!
Other goodies include diving lessons in the pool and access to five swingin' golf courses. All of this awesome takes place on one of the most famous sandy spots on the planet, Bavaro Beach.
All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay!
We are proud to support the Punta Cana Promise as part of our ongoing commitment to ensure that True Beach Lovers are safe while traveling to one of the top beach destinations in the Dominican Republic. The Punta Cana Promise reaffirms our commitment to a set of security standards in one of the safest spots in the Caribbean.
LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8416 reviews
Not bad but probably wouldn’t return
We were there in March. Checkout was a nightmare. When we got to the resort they made us pre-check in. When I mentioned to the staff that my travel agent had sent a request for us to be in a complex close to the beach, I was very rudely told to go sit down. We then had to go to the main lobby at 3pm to officially check in. I again said that my travel agent had requested rooms close to the beach and again was dealt with very rudely. They tried to put me in the complex which was the farthest away from the beach and I told them I wasn’t going there. They said all the other rooms were taken, even though people on the same plane as us were given rooms in building 90-92 which are the closest. Only when I mentioned that I researched this resort on trip advisor did they decide to find another room. Only then did they “want to make us happy”. On a happier note, the beach is gorgeous and if u get up by 7ish you can get a hut. We don’t do the pool but there looked to be lots of chairs available there. We did a la carte restaurants every night but one and they were all very good except for the Oriental Takara which was not good. The buffet was very good but the main buffet is very busy, often with lineups. We ate at the other buffets for the most part and they were great. The wait staff/ bartenders at the beach were the friendliest people on the whole resort. Very efficient and all around awesome! The wait staff at the lobby bar would walk by our table and not even look at us. A couple of times we left cause we couldn’t even get a drink (which has never happened to us in our 9 previous trips to the DR). You can use the other surrounding resorts but other than our a la cartes we didn’t. Due to our check in difficulties, I wouldn’t return to this resort unless it was much cheaper than what we paid. I don’t enjoy being dismissed or having to argue with staff when I’m only wanting to have a relaxing vacation.
Not a place for children - hand, foot & mouth problem
Overall not such a great experience. Our 18 month old baby picked up hand foot and mouth disease due to poor cleanliness levels at the hotel. Reading other reviews, this is not the first case of it and the hotel needs to do something about it. The worst bit is the hotel clinic trying to make money out of it - the local doctor (Dr Himmler) charged us for a consultation fee only to refer us to the local hospital where we wasted half a day and paid $450 to be told our child had hand foot and mouth disease. This clearly could have been dealt with by the local hotel doctor but the money to be made by sending us to the hospital is just a money making business and is very unethical behaviour. My husband got food poisoning twice from Il Capriccio restaurant and the buffet restaurant. The Italian restaurant served up a raw pizza with heavy raw dough. Unbelievable! We didn't like any of the a la carte restaurants, they were awful. The buffet food was better if you chose carefully. The beach was really nice, we loved it, however the seat situation is very dull. Despite not being allowed to reserve seats, everyone does it and it means tons of seats are left empty for the whole day with towels left on them from early morning. We paid for a late check out due to husband and baby being sick and a late flight. Both were trying to sleep at lunch time when a crazy drill sound started up and woke them. Just outside our room massive works and renovations began with dust flying everywhere and of course a really loud noise. What a disaster for my family just trying to get some sleep to get well for a flight. The grounds are amazing and really well kept. A lot of the staff are very nice and friendly but then a lot of them are very rude and useless, saying yes to everything and then doing nothing. A lot of the staff have a tendency to touch our little boy on the face which is very unhygienic and awkward for us as parents. The noise around the pool is really too much most of the time. Peace and quiet is not a thing at this hotel. It's a shame because this hotel has a lot of potential but I don't think I'd recommend it nor would I return. It lacks class and and being a 5 star hotel is a stretch.
We recently returned from our 32nd visit at the Luxury Bahia Esmeralda. The entire experience from start to finish was fantastic. The management treated us to a surprise, private dinner at the jacuzzi pool with four of our friends. It was a wonderful evening! The staff at the resort are now like our family, they are so kind and loving and predict our every need or want. The resort remains spotless. The food is excellent. A special thank you to Felix (butler service) and Juany (Jasmine buffet) for their exceptional care of us.
My wife wanted to take me away for my birthday. I suggested a return trip to Esmerelda. Check in took awhile but I knew where the closest bar was, so no big deal. Kelvin set us up very nicely. Bellboy Pedro Gonzalez Lopez (beautiful guy) escorted us to our room. A Happy Birthday banner on the door. We had a pool view close to the beach on the 2nd floor. Sweet! As last visit, staff were very pleasant. Everyone smiling, laughing and greeting us. Luis Manuel Santana @ Arrecife. Naomi Taveras & Alexandria poolside servers, Rosemary greeting us at the buffet all smiles. Jhon Torres is my new fav. bartender. Suggested a few excellent rums that I haven't tried before Early evening entertainment was geared more toward kids which many were on school break but was more adult oriented after that Ate at 6 themed restaurants which were all great. Only thing that wasn't great was that our room was very warm at night The thermostat would not go below 22 or 23C Our fav all inclusive we've been to and will return
Bahia Esmeralda offers an excellent level of service and value. Our calendars prohibit frequent personal travel and this vacation was quickly planned (and well needed!). We are not hesitant to plan a return trip as our time permits. The worst thing we could say was the 80 to 85 (F) degree, sunny days, and personalized service - began to get boring. Out biggest decision (after booking ala carte dinners for each night of our stay) was weather to spend the day on the beach or in the pool.