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Paradisus Playa del Carmen La Esmeralda

Mexico - Riviera Maya

Our Rating
1-833-531-2705
5 Nights with Air from $929 All-Inclusive
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Paradisus Playa del Carmen, La Esmeralda won The Noble Beach Prize for the Most Bodacious Buffet, 2017! Wrangle the k ... More

Customer Rating 116 Reviews
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.3
Room Comfort
 
4.5
4.4 out of 5
"Not ever purchasing an all-inclusive nor ever using CheapCaribbean, I spent a good deal of time researching resorts & comparing notes with other websites, and I must say there is no doubt that I will u..." – LuvMelia
109 out of 133 (82%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.6
Beaches & Pools
 
4.0
Dining Options
 
4.3
Room Comfort
 
4.5
4.4 out of 5
"Not ever purchasing an all-inclusive nor ever using CheapCaribbean, I spent a good deal of time researching resorts & comparing notes with other websites, and I must say there is no doubt that I will u..." – LuvMelia
109 out of 133 (82%) customers would recommend this product to a friend.
pool side Mediterranean Resturant Swim up Bathroom Coati? Room service! Beautiful pool La esmeralda Bali Bed
All Customer Reviews
1-4 of 116 reviews. Sort by
September 16, 2018
Highly recommended!

We came here for our 10 year anniversary and had such an amazing trip! The resort is absolutely beautiful! The service and staff deliver world class service. The food is AMAZING (I think I gained 10 pounds from eating and drinking too much)! :) There was nightly entertainment. The pool was excellent. We bought the room with the swim out balcony and I’d highly recommend one of those rooms. We felt very safe here with our 7 year old daughter. The beach was full of seaweed, but that might be due to hurricane season. We wish there was a printout of the day’s activities at the hotel because we missed a lot or stumbled on fun things to do. We were told about a hotel app to download but it had bad reviews and we had trouble downloading it. The turndown service was awesome. We hired the photographer to take pics for or anniversary and they pics turned out amazing. We tried tipping as much as we could because the service was so great. We didn’t notice too many other guests tipping, but the service is so good I’d feel bad if I didn’t tip like we did. I typically get $50 in $1’s before I travel and would recommend the same to any Mexico resort. We’ve stayed at other high end resort, but this one really does top the cake.


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Overall Rating: 5
Value
 
0.0
Service
 
0.0
Beaches & Pools
 
0.0
Dining Options
 
0.0
Room Comfort
 
0.0
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From: Denver, CO
Age: 35-44
Travel: 3-6 trips/year

September 3, 2018
Great place

The overall experience was amazing! Go see Hector at Fuego! The service was great and the food was out of this world! The only upset was the beach was not clear, the tv channels were no good and they allowed smoking on site, even next to kids pool. However, I would go back in a heart beat!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New york
Age: 35-44
Travel: 1-2 trips/year

September 2, 2018
Average experience, not as special as claimed

We celebrated our 10th anniversary at this resort at the recommendation of some friends who went in previous years. Those friends joined us during this trip and were surprised to see so many changes for the worse in the resort. What used to be included in the "all-inclusive" is now premium services. We felt we were being nickel-and-dimed for many things. The quality of the food was okay, nothing to rave about. Again, our friends were surprised at how the food quality had gone down. The resort looks nice and the pool is nice. The beach is sub-par as the waters were very murky and there was alot of yellow sea-weed floating onto the beach. The smell was pretty bad at times. We can't fault the resort for the beach conditions, it's a problem of the whole coastline.. but still, I wouldn't go there for the beach. The staff was very friendly and professional and the room was nice (we had the junior suite).


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Philadelphia, PA
Age: 35-44
Travel: 1-2 trips/year

August 28, 2018
Great location, good service, not worth the price

The hotel itself was amazing. Beautiful and great service. However the food was very bad. The buffet was good but every other restaurant we went to wasn’t worth the money we paid. We all got sick from the food. The kids pool was really fun. The swim up bar was great. Be aware there’s a $5 charge for each room service. Also bring plenty of sunblock. They sold them at $30 a bottle. Floaties and any water toys are not included and will cost you about $20-40 at their store. Plastic sandals were selling at $50-90. I thought it was crazy. But it happens if you ran out of sunblock and broke your only pair of sandals. Lol The beach had a lot of seaweed but they didn’t a good job trying to clean it up. $20-25 for a taxi to downtown Playa Del Carmen. Over all we had a wonderful time minus us all getting sick thru out the vacation. The service there was excellent. Feel free to tip them for their great service. We did about $3-5 for the buffet and $1-2 for each drink order but they never expect you to tip them. Big FYI all the nice restaurants are usually fully booked so as soon as you check in go to concierge to make reservations. I recommend BANA. There’s diff sections so choose if you want sushi made right in front of you or general dining. I had to tweak their food to my kids likings and they were more then happy to help me. Avoid La Palapa their food was awful. The buffets were good over all. One more thing is download their Melia app. It shows you all the daily activities and you can also make reservations there. I liked the hotel in general but prob won’t pay the amount I did again.


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Overall Rating: 4
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Boston ma
Age: 35-44
Travel: 7+ trips/year

Room Information

Paradisus Playa del Carmen - La Esmeralda features 512 elegantly-appointed suites, including 56 swim-up suites, the most of any resort in Mexico. All rooms include individually controlled air conditioning, living area with sofa, modern bathroom, 40" Flat Screen cable TV, CD/DVD player, marble floors, daily-stocked mini bar, coffee maker, 24-hour room service, iron and ironing board.

-4 wheelchair accessible rooms upon request (based upon availability).
-Connecting rooms available upon request (based upon availability).

Signature Family Concierge Suites feature personal service and luxuries for everyone in the family. For additional information regarding the upgraded services of Family Concierge Suites, please see room descriptions.

Room Details

Paradisus Junior Suite
Hotel/Studio Unit Details

Paradisus Junior Suite Swim Up
Hotel/Studio Unit Details

Paradisus Junior Suite Family Concierge
Hotel/Studio Unit Details

One Bedroom Suite
1 Bedroom Suite Details

One Bedroom Master Suite
Hotel/Studio Unit Details

One Bedroom Suite Swim Up
1 Bedroom Suite Details

One Bedroom Master Suite Swim Up
Hotel/Studio Unit Details

One Bedroom Suite Family Concierge
Hotel/Studio Unit Details

One Bedroom Master Suite Family Concierge
Hotel/Studio Unit Details

One Bedroom Suite Swim Up Family Concierge
Hotel/Studio Unit Details

One Bedroom Master Suite Swim Up Family Concierge
Hotel/Studio Unit Details

What's to Love

All-inclusive, off-the-charts luxury from the moment you arrive at this stunning resort.

Lounging poolside with gorgeous views, cocktails, and ocean breezes. Ultimate chillaxation.

Upgrading to the Family Concierge suite with personalized service & extra perks.

The rooms - they'll "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.

Fuego, a favorite Foodie spot - it's got a variety of sushi & it's perfect for your adult-only date night.

 

What We'd Change

This is the family-friendly side of the resort, but it's just a short walk to adults-only side of the resort if you want to hang with those beach loving folks.

 

Why You Should Go

It's ideal for the fam - it has a kids' pool with a pirate ship, activities for the kids and kid-friendly menus.

Free activities abound like SUP and kayaks, plus cocktail classes, wine tastings, sushi making and more.

The spa & fitness center is loaded - stress-busting treatments, exercise classes and plunge pools.

You're close to some Mexican hot spots - 5th Avenue, Tulum, Chichen Itza and Coba.

Available Amenities

  • Tour Assistance
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Whirlpool/Hot Tub
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Steam Room
  • Dance Classes
  • Non-Smoking Rooms (on request)
  • 9 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • 11 Restaurants
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Conference Facilities ($)
  • Safe Deposit Box - Front Desk
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Flat Screen Television
  • Watersports Center ($)
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Handicap Rooms (on request)
  • Connecting Rooms Available
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Dive Shop(s)
  • Fitness Center
  • Golf Course(s)
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Volleyball Court(s)
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Paradisus Playa del Carmen La Esmeralda

5a Ave, Equina Calle 112

+52 984 877 3900

Hotel Description

Paradisus Playa del Carmen, La Esmeralda: Luxury Fun for the Whole Family

Wrangle the kids and escape to this all-inclusive haven that is full-on fun for the whole family. Paradisus Playa del Carmen La Esmeralda delivers activities, entertainment, a pool with a pirate ship, rock-star worthy dining - seriously - what's not to love here? You can even book a much-needed date night and dine at one of the adults-only restaurants (Fuego is a fav.) Go ahead. Dip your sandy toes along these white sandy shores - dreamy vacations like this are what you've been living for.

At Paradisus by Melia, the memories begin when you arrive.

DINING

Bountiful breakfast buffets to gourmet restaurants serving up such delectable cuisines as Latin fusion, sushi, Mediterranean, Italian and Mexican. You've also got a couple of poolside grills that are perfect for those mid-day meals. The resort also features an award-winning French restaurant by Seven Star Michelin Chef Martin Berasategui - it's open to adults-only (not included in all-inclusive). Beach appetit.

Naos
Type:
Breakfast
Hours: Daily, 6am-11am
Description: Serving an international breakfast buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area.

Vento
Type: Mediterranean
Hours: Daily, 6pm-10pm
Description: A distinctly Mediterranean dining experience that offers dining variety on a palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant. Reservations are required.

Mole
Type:
Mexican
Hours: Daily, 6pm-10pm
Description: Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style. Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace. Reservations are required.

The Market
Type: Grill
Hours: Daily, 12:30pm-4pm
Description: Mouth-watering selection of Paradisus Natural salads headlines the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace.

Hydro Grill
Type: International
Hours: Daily, 12:30pm-10pm
Description: Exclusive Family Concierge restaurant with private indoor bar and swim-up bar. Serving casual dining plus an all-day snack selection. Only available to guests staying in the Family Concierge room categories.

Bana
Type: Asian
Hours: Daily, 6pm-10pm
Description: Contemporary Asian dining experience features separate entrances for adults and families. Stunning Japanese tatami mat flooring and distinct areas. Indoor air-conditioned, private dining room and zen-like terrace, teppanyaki tables and an adult-only sushi bar. Children under 18 are allowed 6pm-8pm. Reservations are required.

Passions
Type: Signature Gourmet
Hours: Daily, 6pm-10pm
Description: Seven Star Michelin Chef Martin Berasategui brings his world-renowned cooking to Playa del Carmen. The restaurant is open to all including non-guests and provides a retro-glamorous atmosphere. Surcharges apply. Guests will pay an additional charge to dine here. This surcharge applies for the 7 Courses menu tasting and does not include wine pairing. Reservations are required.

Fuego
Type: Latin Fusion
Hours: Daily, 6pm-10pm
Description: Latin fusion bar treats diners to spicy ceviche and a raw bar in a trinity of dining options: a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant. This is an adult-only restaurant. Reservations are required.

The Grill
Type: Grill
Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-10pm
Description: Italian-Argentinean grill with wood-fired pizza oven, and featuring a selection of Paradisus natural salads and a dinner menu. Outdoor terrace seating. This is an adult-only restaurant. Dinner reservations are required. *June 1-8, the Grill will be relocated to the adjacent pool terrace for renovations.

Hadar
Type: Breakfast
Hours: Daily, 6am-11am
Description: Serving an international breakfast buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area.

La Palapa
Type: International
Hours: Daily, 12:30pm-10pm
Description: A la carte restaurant highlighting romance with private indoor bar, swim-up bar, an enticing menu for continental breakfast and dinner, as well as an all day selection of snacks. Only available to guests staying in the Royal Service room categories. This is an adult-only restaurant. >

Olio
Type: Italian Trattoria
Hours: Lunch - daily 12pm-4pm; Dinner - daily 6pm-11pm
Description: A la carte restaurant offering delicious Italian cuisine, as well as a selection of snacks for lunch. Only available to guests staying in the Family Concierge room categories.

Hours are subject to change.

BARS/NIGHTLIFE

Poolside, beachside and sprinkled throughout the resort - you've got several rockin' spots to grab your drink of choice. Cheers.

Toji
Located at Bana, specializing in Sake. Daily, 6pm-10pm.

Blue Agave
Located near Vento and Mole. Pre-dinner tequila and Mezcal specialties, fully stocked wine cellar. Daily, 6pm-10pm.

North Avenue Bar
Located at La Esmeralda. Music-filled, outdoor-restaurant-area venue for listening, watching, talking and dancing. Daily, 9pm-2am.

Sunrise Snack Bar and Grill
Located in the pool area at La Esmeralda. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily, 9am-7pm.

Gabi Club Bar
Located at El Zocalo. Ultimate chill-out club features a bar with casual, chic elegance--serves finger food and cocktails. Evening entertainment. Daily, 11am-2am. Children under the age of 18 are allowed 11am-9pm.

Red Lounge
Lobby bar and after-dinner lounge located at La Perla. Daily, 6pm-2am.

M Bar Martini & Wine
Located near Fuego and Passion. Robust wine cellar and exclusive themed martini selection. Daily, 6pm-10pm.

South Avenue Bar
Located at La Perla. Covered and open-air venue near restaurants buzzes with energy, events and music. Daily, 9pm-2am.

Sunset Snack Bar & Grill
Located in the pool area at La Perla. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily, 9am-7pm.



BEACHES AND POOLS

Two lagoon-style pools, one for the kids with a pirate ship and the other with a swim-up bar. You can also spend your days lounging at the resort's private bay, where you can swim, snorkel and splash around. With plenty of loungers, beach towels and wait service, you'll be sitting in sunshiny paradise.

SPORTS/ACTIVITIES

Water

  • Scuba diving
  • Snorkeling
  • Kayaking
  • Swimming

Land

  • Fitness center
  • Jogging
  • Yoga


INTERNET

Complimentary wireless Internet access is available in the guest rooms.

SPA SERVICES

Yhi Spa offers the ultimate spa experience for both kids and adults in a luxurious setting for an additional charge. Daily, 8am-8pm.
  • Aromatherapy
  • Thalassotherapy
  • Hydrotherapy aromatic baths
  • Water ritual
  • Spa boutique
  • Full-service beauty salon
  • Jacuzzi


WEDDING SERVICES

Honeymoon Bonus

The Glow Honeymoon Package is now complimentary when booking seven nights in ANY room category.

The package includes:

  • In-room bottle of chilled sparkling wine
  • Luscious tropical fruit display
  • Rose petal turndown service one night during stay
  • 10% discount on spa services for the couple


CHILD CARE

Kids' Zone offers supervised activities for children ages 4-12. Daily, 10am-6pm and 8pm-9:30pm.

ADDITIONAL INFORMATION

Location
45 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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