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Picture yourself vacationing in a boho-chic destination with sprawling, white sandy shores, an eclectic downtown to expl
...
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Picture yourself vacationing in a boho-chic destination with sprawling, white sandy shores, an eclectic downtown to explore that is close to Mexico's historic ruins.
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"We booked this trip without much thought. Afterwards we decided to look at some reviews. The panic immediately kicked in after we read some reviews. I wanted to cry but my husband reassured me it will ..." – BrooklynGirl173
6 out of 8 (75%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
3.8
Beaches & Pools
4.1
Dining Options
4.4
Room Comfort
4.4
"We booked this trip without much thought. Afterwards we decided to look at some reviews. The panic immediately kicked in after we read some reviews. I wanted to cry but my husband reassured me it will ..." – BrooklynGirl173
6 out of 8 (75%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 8 reviews. Sort by
July 31, 2018
Some R&R
I loved the Resort and Its Grounds! Our Rom was pure perfection. The rooms could use a tall wall mirror. The pennisula (near the carribean sea) was filled with seaweed. There were staff working tirelessly to get rid of it. However, they bagged up the seaweed in plastic bags that was left baking in the sun all day. I understood the concept, however, it added an additional foul smell to the resort. I recommend the use of a forklift to have the seaweed dumped elsewhere. Most of the staff was polite but I did encounter two rude staff members. I suggest that there be a customer service focused training for all the staff to better interact with other cultures that are not of spanish or Mexican descent. There can be some additional activities added to the night festivities. Overall, my stay was nice because I would not have it no other way!!
From:Washington, DC Age:45-54 Travel:3-6 trips/year
July 2, 2018
Disappointing
I found the Sian Ka'an disappointing after choosing it based on the website and limited reviews. While they appear to have tried to create a luxury resort with nice finishes, the quality of the facilities was poor, with plaster peeling off the walls, etc. Most troubling was that we arrived after several days of heavy rain and there was water leaking from the ceiling in multiple locations, including the lobby and restaurants. One of the three pools was closed the entire time. I was also disappointed that there was no waiter service at the pools or on the beach.
Fabulous resort! The only thing we would change is to be careful when making reservations, because we somehow got booked on a 6am flight home. Cost us $200 a piece to change It!
Our butler was awesome! All the staff we encountered was very friendly. The resort was clean. Loved the plunge pool and the chocolate dipped strawberries and the beach. There was seaweed coming up on the beach but they tried really hard to keep it picked up. Didn't deter me from getting in the water!
I would highly recommend this resort for anyone looking for a great value for an adult only all inclusive. From start to finish the resort and staff were looking to make all of your requests met. We did upgrade to a suite which was definitely worth the extra money, everything was at our fingertips. We had our own lounge area complete with mini pool and sunning area. Our butler Pasquale was there to meet our needs and booked our dinner plans nightly which is a definite requirement if you wanna eat a reasonable hour LoL because you share the restaurants with the other two resorts on either side of the Sian Ka'an, which are both family resorts. That would be the only time you hear "littles" and if they try to swim over to the resort they are gently escorted to their side of the resort. The room service food is better then the buffet and restaurant food, we ordered it daily LoL. Nightly they showed a silent black and white movie above the pool bar, which was their nightly show, but you can go to the other resorts if you want something a little more lively. We will definitely be going back!
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Room Information
76 rooms with Butler service, pillow menu, A/C, Wi-Fi, USB ports, in-room safe, flat screen TV, 24-hour room service, premium bath amenities, private check-in/out, welcome amenity, turndown service, minibar restocked daily, bathrobe and slippers, beach bag with towels and more.
Adults-only, all-inclusive with fabulous upgraded perks like VIP check-in, a private lounge & premium amenities during your stay.
The private beach area includes Bali beds & a butler to help keep the cocktails flowing.
Along the shores is a vibrant coral reef that will make snorkeling and scuba diving epic.
What We'd Change
Parts of the beach have some coral, so pack some beach shoes just in case.
Why You Should Go
You're about 75 minutes from the airport, and the beaches in Tulum are gorgeous.
Venture into downtown Tulum for eclectic shopping, local restaurants & exciting sightseeing.
The Sensoria Spa offers organic treatments such as massages, facials and a Mexican tradition, a Temazcal detox.
Available Amenities
Beach
Cable/Satellite TV
Concierge Services
Currency Exchange
Kayaks
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Snorkeling
Swim-Up Bar(s)
Pool Bar
Swimming Pool(s)
Scuba Diving ($)
Spa ($)
24 Hour Front Desk
Poolside Bar
Parking
Cigar Shop
Bicycles
Multilingual Staff
ATM/Banking
Snack Bar
Audio-Visual Equipment ($)
Secretarial Services
Yoga
Massage/Spa Treatments ($)
12 Restaurants
Wedding Services ($)
Dry Cleaning Services ($)
11 Bars/Lounges
24 Hour Room Service
Business Services ($)
Sauna ($)
Steam Room ($)
Honeymoon Packages ($)
Aqua Aerobics
Watersports Center
Sports Bar
Wireless Internet
Travel Agency
Tour Desk
Tennis Courts
Fitness Center
Beach Towels
Pool Towels (complimentary)
Butler & Bell Staff
Beauty Salon ($)
Car Rental Available ($)
Gift Shop ($)
Fishing ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Coral Reef
Eco-Adventure Tour(s)
Golf Course(s)
Historical Site(s)
Mayan Ruins
Shopping
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
The Sian Ka'an at Grand Tulum
Carretera Chetumal - Puerto Juarez Km 252
(800) 446-2747
Hotel Description
Sian Ka'an at Grand Tulum: Adults-only Getaway in Tulum
Picture yourself vacationing in a boho-chic destination with sprawling, white sandy shores, an eclectic downtown to explore that is close to Mexico's historic ruins. The most elegant indulgence takes place where the aura is calm. This all-inclusive secluded retreat sits on a gorgeous white sand beachfront in Tulum, with exclusive luxuries from gourmet restaurants to a private beach club. Begin your morning with yoga or Pilates, sip champagne in a plunge pool on the Sensoria rooftop terrace, indulge in an organic spa treatment, and take a snorkeling tour of The Great Maya Reef, located just a few yards from shore. All rooms boast premium amenities like L'Occitane bath products and butler service; suites feature personal terraces with plunge pools. The Sian Ka'an at Grand Tulum provides an upscale experience for adults, with optional access to its sister resort, the all-inclusive Grand Oasis Tulum, located just steps away where guests of all ages are welcome.
DINING
The Sian Ka'an at Grand Tulum offers upscale a la carte restaurants for adults. Chefs work with fresh local ingredients to prepare a variety of international cuisine styles, with vegetarian and gluten-free options available.
Located at the adults-only, Sian Ka'an at Grand Tulum
Careyes Type: Gourmet French-Mexican Cuisine Hours: Lunch & Dinner, daily Description: This restaurant is one of the top-rated restaurants on Trip Advisor for all of Cancun. Reservations required. Dress code: Formal
Cafe del Mar Type: Seafood and Steak Hours: Lunch & Dinner, daily Description: This indoor restaurant is exclusive for Sian Ka'an guests, providing gourmet dining. Dress code: Casual
Cocoa Type: Seafood & Oyster Bar Hours: Lunch & Dinner, daily Description: This outdoor dining restaurant is exclusive for Sian Ka'an guests. Reservations are required. Dress code: Formal
Located at the family friendly, Grand Oasis Tulum
The White Box Type: Mediterranean Gastropub Hours: Lunch - daily Description: Mediterranean fare with indoor and outdoor ocean views. This delicious spot is rated 6th out of all of the restaurants in Cancun. Dress code: Casual
Dos Lunas Type: Italian Hours: Dinner - daily Description: Traditional Italian cuisine. Indoor dining. Dress code: Formal
Arrecifes Type: International Buffet Hours: Breakfast, Lunch & Dinner - daily Description: A buffet featuring a variety of cuisines. Dress code: Casual
Maki Taco
Type: Mexican-Japanese Fusion Hours: Dinner, daily Description: Dine on delicious Mexican-Japanese fusion cuisine in a beautiful indoor setting. This spot is rated 4th on Trip Advisor as one of the best restaurants in Cancun.
Reservations required. Dress code: Casual
Arrecifes Terraza Type: Snack Bar Hours: Lunch - daily Description: Enjoy snacks on an outdoor terrace.
Dress code: Casual
Akeru
Type: Sushi Bar Hours: Lunch, daily Description: Features fresh sushi in a casual outdoor setting.
Dress code: Casual
Hacienda Sarape
Type: Mexican Hours: Dinner, daily
Description: Enjoy fine Mexican dishes with a casual, indoor
atmosphere. Reservations required. Dress code: Casual
Hippie Chic Grill
Type: Grill, tacos and tortas Hours: Lunch, daily Description: Serving a variety of snacks in a relaxed outdoor setting. Dress code: Casual
Bites Type: Light fare and salads Hours: Breakfast and Dinner, daily Description: Light meals in an indoor/outdoor setting. Dinner reservations are required. Dress code: Casual
Restaurant schedules and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.
BARS/NIGHTLIFE
From martinis in the lounge to cervezas on the beach, enjoy inventive cocktails, delicious hot-and-cold coffee creations, frozen temptations and the finest tequila.
Martini Piano Bar (Exclusive to Sian Ka'an guests)
Open daily.
Sensoria Champagne Bar (Exclusive to Sian Ka'an guests)
Open daily.
Siam Ka'an Bar (Swim-up, Exclusive to Sian Ka'an guests)
Open daily.
Located at the family friendly, Grand Oasis Tulum
Coffee & Me Lobby Bar
Open daily.
Sarape Tequila Bar Open daily.
Sports Bar & Theatre
Open daily.
Havana Cigar Bar
Open daily.
Coffee & Me Lite
Open daily.
Wet Bar (Swim-up)
Open daily.
Bites Terrace Bar
Open daily.
Akeru Beach Bar
Open daily.
All hours are subject to change
BEACHES AND POOLS
You'll have three shimmering pools, exclusive to Sian Ka'an guests. As an even nicer bonus, you also have a private beach club with Bali beds and butler service.
SPORTS/ACTIVITIES
Water
Swimming
Snorkeling gear
Kayaks
Paddle boards
Snorkeling tour
Water Aerobics
For an additional charge:
Fishing
Scuba
Land
24-Hour Fitness Center
Tennis
Sport court
Bicycles
Yoga, pilates & zumba
Golf
Guests enjoy preferred rates at several nearby golf courses.
INTERNET
Complimentary Wi-Fi is available in the guestrooms and in the public areas of the resort.
SPA SERVICES
The brand-new Sensoria Spa offers a collection of lavish spa treatments that incorporate ancient and modern techniques with high-quality organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean. Sian Ka'an guests receive up to 20% off select spa treatments.
Therapeutic massages
Body scrub and wraps
Facials
Beauty salon
Sauna and steam room
Temazcal: Mayan sweat lodge purification ritual
Couples treatments
Bridal services
Additional fees apply to spa services.
WEDDING SERVICES
O WEDDINGS
The Sian Ka'an at Grand Tulum offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package.
HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.
Location The Sian Ka'an at Grand Tulum is about an hour and a half from Cancun International Airport.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in at this resort for possible incidentals. Only adults 21 years and older are allowed at this resort.
Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 21-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
