The Sian Ka'an at Grand Tulum

Pretty good experience. Food is a little limited. Having to make a reservation for every dinner is a bit much. Also since it has to be before 4 and it can't be in advance. Also when speaking with your guest about having something done even if there is no way. You don't blurt. There's no way that's happening. Especially if it's reservations. A way could always be made. Might not be exactly what the guest wants but at least try to accommodate.

My husband and I just returned and we can not say enough about how amazing our time was. Every part of our trip was fabulous. We were on our honeymoon and our butler Carlos (amazing) decorated our room while we were snorkeling one day. It just shows you the time and effort they put in to the guests. The food was great. Some times you had to wait a little to get a table, but we didnt mind, we were there to relax and were in no rush! Everything about this place was fabulous. We have zero complaints! We had one of the junior suites, and we totally reccomend going with one of those rooms. We had 2 balconies and a private plunge pool and Bali bed. It was amazing. The entire experience from checkin to check out was incredible. The trip,resort,and food was a 10!

Upon first arrival some how my reservation was canceled. I requested double beds and was given a king size bed. I was told that it wasn't available. I then meet a couple that had double beds and they wanted a king size bed ? go figure. I was then approached just before I stepped down to the beach area by a unknown male asking me where was I going ? I responded to the beach is that ok he says yes, then follows me where I sat and told me they didn't want glass on the beach when I clearly had a plastic cup. I asked him who he was he states I'm the manager I asked him why was he bothering me when there was a couple with glass beer bottles right besides me. He then walked away. I felt picked on at some point but oh well. I was never given the room I requested and the phone didn't work for 2 days. Other than that its a nice quiet resort. Oh the food was just ok.

Had a very pleasant stay at The Sian Ka’an at Grand Tulum. I spent most of my time on the beach and was always able to find a bed or a beach chair with no problem. The beach itself was clean and there were guys always out there working hard to clean up the seaweed. It was a little rocky for my taste, but that’s understandable being right on a reef (which is amazing for snorkeling, btw). As for the pools, there are plenty but they’re just not deep enough for my taste. The deepest is 4 feet and that’s only the main infinity pool by the beach. Otherwise, it’s mainly 2.5 to 3.5 in all the other pools. The food was all top notch for me except for their scrambled eggs which were a little runny for my taste. The dinner places they open each night are amazing. The buffets, in my opinion, were all solid. I had amazing dinners at both Careyes and Cocoa, but unfortunately missed my chance at a few other ones. I just didn’t stay long enough. The entire staff at Careyes was so kind and wonderful towards me, that I feel sick that I don’t remember their names. In particular, the female staff members there were fantastic and the hostess even set my backpack aside when I forgot it under the table. Thank you so much again!! As for more staff who deserve recognition are in particular, Jesus and Yohana at The Beach Bar. They took amazing care of me all four full days of my stay. Words cannot possibly express how much I appreciated your hard work, you both made my stay exponentially better than I could’ve even asked. The other super positive impression I had was with Noeli at Coffee & Me where I went at least twice a day. She was very kind to me even with my very elementary Spanish. Thanks Noeli, you’re a gem. Overall, such a positive and wonderful experience with such an amazing staff. Thanks for a nice, quiet, and relaxing vacation. It was exactly what I was looking for.