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Picture yourself vacationing in a boho-chic destination with sprawling, white sandy shores, an eclectic downtown to expl
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Picture yourself vacationing in a boho-chic destination with sprawling, white sandy shores, an eclectic downtown to explore that is close to Mexico's historic ruins.
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"We booked this trip without much thought. Afterwards we decided to look at some reviews. The panic immediately kicked in after we read some reviews. I wanted to cry but my husband reassured me it will ..." – BrooklynGirl173
17 out of 25 (68%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.7
Service
3.7
Beaches & Pools
4.0
Dining Options
3.6
Room Comfort
4.1
"We booked this trip without much thought. Afterwards we decided to look at some reviews. The panic immediately kicked in after we read some reviews. I wanted to cry but my husband reassured me it will ..." – BrooklynGirl173
17 out of 25 (68%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 23 reviews. Sort by
May 19, 2019
Worst all inclusive ever - Tainted moving forward
I went into this resort with average expectations and received well below that. The place is beautiful and has amazing potential but based on the management and the running of the facility it was a major let down. The staff and “management” allowed a larger man to stand in the main lobby with a towel wrapped around him and the proceeded to argue for over an hour. We were so disturbed by this display we went of site of the resort and spent over 1500.00 for 3 nights in an amazing boutique which did not include food and beverages. I have used all inclusive facilities several times and this tainted me for sure. I did feel comfortable even approaching the management to discuss our concerns based on the professionalism they displayed during our stay. I am a leader with a major insurance company and I am proud knowing what a leader stands for and the first thing is leading your staff on the same front line at the same level as this creates future leaders. The boutique was absolutely amazing but was an unexpected cost. If someone doesn’t reach out to accommodate our stay with this resort I will have a rough time moving forward with all inclusive facilities.
I'm sure that most people say that they had the best honeymoon ever... but, we really did!
I do not even know where to begin with how perfect our stay was. We had a few issues within the first day of us being there, but they made sure everything was taken care of and really showed us how sorry they were for the inconveniences.
Carlos and Perla exceeded our expectations to the max!! When we were leaving, we were already planning when we could come back. I would recommend this resort to anyone! The food was amazing and the drinks were even better.
We're ready to come back!!
My husband and I have gone to Mexico every single year since we've been married, majority of the time we go twice a year. This hotel was the worst experience we've ever had. I would NEVER go back. The service is totally unprofessional and unacceptable. The moment we walked in, the representative at the reception, Luis was extremely rude, seemed as though we were bothering him by bring there. He would not address us, would not look at us when he spoke, instead he would look up at random times with an attitude. We thought it was a one off, he might be having a bad day, sadly this was not the case. Every single person we encountered had a horrible attitude. We were also there with another couple and when my husband went to get drinks with him, the bartender asked them to return the cups he gave them the previous time when we had already placed them into the cup bins by the pool. He initially refused to give us new drinks! ARE YOU KIDDING? WE ARE ON VACATION, WE DON'T WORK THERE! There is nobody walking around asking you if you want a drink, one bar, one bar on the adults side. That is it!!!!! Dining was worse, anywhere we went aside from the Italian restaraunt, we were ignored for the first 20 minutes; the White Box demanded we order one type of food for the whole table! There is 4 of us, two different reservations and you want us all to eat the same thing!? We left and went to the buffet where we were ignored the whole time. Never got our drinks, never had anyone asks us if we needed anything. I got up and found their water pitcher and got us water both times. Unless you speak Spanish, they are not interested in talking to you. We have never experienced this and we have gone to Mexico close to 20 times now.
This was my first all inclusive vacation. I love cruising but thought I would try something different. The bright spot of this vacation was our butler, Abraham. He was amazing.
Our room was very nice but could have been cleaner. We had a huge cabana bed on the deck outside our room which was pretty awesome. We slept outside several nights.
The beach was nice but it has a very rocky bottom which makes it hard to walk in the water, even with swim shoes.
The activities were very limited. There was one show each night from 8 -9 and that was about it.
The "gym" was very small. It has weights, and some bikes. There were two recumbent bikes, neither of which worked.
Unless you eat in the buffet, all other restaurants require dinner reservations. Some restaurants had very good food, others not so much!
All in all, we had a good time but I do not think I would go back to this resort.
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Room Information
76 rooms with Butler service, pillow menu, A/C, Wi-Fi, USB ports, in-room safe, flat screen TV, 24-hour room service, premium bath amenities, welcome amenity, turndown service, minibar restocked daily, robes and slippers, beach bag with towels and more.
Adults-only, all-inclusive with fabulous upgraded perks like VIP check-in, a private lounge & premium amenities during your stay.
The private beach area includes Bali beds & a butler to help keep the cocktails flowing.
Along the shores is a vibrant coral reef that will make snorkeling and scuba diving epic.
What We'd Change
Parts of the beach have some coral, so pack some beach shoes just in case.
Why You Should Go
You're about 75 minutes from the airport, and the beaches in Tulum are gorgeous.
Venture into downtown Tulum for eclectic shopping, local restaurants & exciting sightseeing.
The Sensoria Spa offers organic treatments such as massages, facials and a Mexican tradition, a Temazcal detox.
Available Amenities
Beach
Cable/Satellite TV
Concierge Services
Conference Facilities ($)
Currency Exchange
Kayaks
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Snorkeling
Swim-Up Bar(s)
Pool Bar
Swimming Pool(s)
Scuba Diving ($)
Spa ($)
24 Hour Front Desk
Poolside Bar
Parking
Cigar Shop
Bicycles
Multilingual Staff
Snack Bar
Audio-Visual Equipment ($)
Secretarial Services
Yoga
Massage/Spa Treatments ($)
12 Restaurants
Wedding Services ($)
Dry Cleaning Services ($)
24 Hour Room Service
13 Bars/Lounges
Business Services ($)
Sauna ($)
Steam Room ($)
Honeymoon Packages ($)
Aqua Aerobics
Watersports Center
Sports Bar
Wireless Internet
Travel Agency
Tour Desk
Tennis Courts
Fitness Center
Beach Towels
Pool Towels (complimentary)
Butler & Bell Staff
Beauty Salon ($)
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Fishing ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Coral Reef
Eco-Adventure Tour(s)
Golf Course(s)
Historical Site(s)
Mayan Ruins
Shopping
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
The Sian Ka'an at Grand Tulum
Carretera Chetumal - Puerto Juarez Km 252
(700) 274-1821
Hotel Description
The Sian Ka'an at Grand Tulum: Adults-only Getaway in Tulum
Picture yourself vacationing in a boho-chic destination with sprawling, white sandy shores, an eclectic downtown to explore that is close to Mexico's historic ruins. The most elegant indulgence takes place where the aura is calm. This all-inclusive secluded retreat sits on a gorgeous white sand beachfront in Tulum, with exclusive luxuries from gourmet restaurants to a private beach club. Begin your morning with yoga or Pilates, sip champagne in a plunge pool on the Sensoria rooftop terrace, indulge in an organic spa treatment, and take a snorkeling tour of The Great Maya Reef, located just a few yards from shore. All rooms boast premium amenities like L'Occitane bath products and butler service; suites feature personal terraces with plunge pools. The Sian Ka'an at Grand Tulum provides an upscale experience for adults, with optional access to its sister resort, the all-inclusive Grand Oasis Tulum, located just steps away where guests of all ages are welcome.
DINING
The Sian Ka'an at Grand Tulum offers upscale a la carte restaurants for adults. Chefs work with fresh local ingredients to prepare a variety of international cuisine styles, with vegetarian and gluten-free options available.
Exclusively for the adults-only, The Sian Ka'an at Grand Tulum
Careyes Type: Gourmet French-Mexican Cuisine Hours: Lunch & Dinner, daily Description: This restaurant is one of the top-rated restaurants on Trip Advisor for all of Cancun. Reservations required.
Cafe del Mar Type: Caribbean-Style Seafood & Ceviche Hours: Lunch, daily Description: This restaurant provides gourmet dining with indoor and outdoor seating.
Cocoa Type: International Hours: Breakfast, lunch & dinner, daily Description: This indoor and outdoor dining restaurant provides a variety of a la carte options. Reservations are required.
The White Box Type: Mediterranean Gastropub Hours: Lunch, daily Description: Mediterranean fare with indoor and outdoor ocean views. This delicious spot is top-ranked on TripAdvisor. Reservations required. Located at the family-friendly, Grand Oasis Tulum
Dos Lunas Type: Italian Hours: Lunch & dinner, daily Description: Traditional Italian cuisine. Indoor dining.
Arrecifes Type: International Buffet Hours: Breakfast & dinner, daily Description: A buffet featuring a variety of cuisines.
Maki Taco
Type: Mexican-Japanese Fusion Hours: Dinner, daily Description: Dine on delicious Mexican-Japanese fusion cuisine in a beautiful indoor and outdoor setting. This spot is rated on TripAdvisor as one of the best restaurants in Cancun.
Reservations required.
Arrecifes Terraza Type: Snack Bar Hours: Lunch - daily Description: Enjoy snacks on an outdoor terrace.
Dress code: Casual
Akeru
Type: Sushi Beach Bar Hours: Lunch, daily Description: Features fresh sushi in a casual outdoor setting.
Hacienda Sarape Type: Mexican Hours: Dinner, daily
Description: Enjoy fine Mexican dishes with a casual, indoor
atmosphere. Reservations required.
Hippie Chic Grill
Type: Grill, tacos and tortas Hours: Lunch, daily Description: Serving a variety of snacks in a relaxed outdoor setting.
Bites & Terrace Type: Continental Breakfast and snacks Hours: Breakfast and Dinner, daily Description: Light meals in an indoor/outdoor setting.
Restaurant schedules and availability subject to change without notice. Restaurant reservations are made with the concierge at the resort.
BARS/NIGHTLIFE
From martinis in the lounge to cervezas on the beach, enjoy inventive cocktails, delicious hot-and-cold coffee creations, frozen temptations and the finest tequila.
Splash Wet Bar
Swim-up bar. Open daily.
Martini Piano Bar (Exclusive to Sian Ka'an guests)
Open daily.
Sensoria Champagne Bar (Exclusive to Sian Ka'an guests)
Open daily.
Siam Ka'an Bar (Swim-up, Exclusive to Sian Ka'an guests)
Open daily.
Located at the family friendly, Grand Oasis Tulum
Coffee & Me
Open daily.
Sarape Tequila Bar Open daily.
Sports Bar & Theatre
Open daily.
Coffee & Me at Lite
Open daily.
Wet Bar (Swim-up)
Open daily.
Bites & Terrace
Open daily.
Akeru Beach Bar
Open daily.
Lobby Bar
Open daily.
Havana Cigar Bar
Open daily.
Bar schedules and availability subject to change without notice.
BEACHES AND POOLS
You'll have three shimmering pools, exclusive to Sian Ka'an guests. As an even nicer bonus, you also have a private beach club with Bali beds and butler service.
SPORTS/ACTIVITIES
Water
Swimming
Snorkeling gear
Kayaks
Paddle boards
Snorkeling tour
Water Aerobics
For an additional charge:
Fishing
Scuba
Land
Fitness Center
Tennis
Multi-purpose court
Bicycles
Yoga, pilates & zumba
Golf
Guests enjoy preferred rates at several nearby golf courses.
INTERNET
Complimentary Wi-Fi is available in the guestrooms and in the public areas of the resort.
SPA SERVICES
The brand-new Sensoria Spa offers a collection of lavish spa treatments that incorporate ancient and modern techniques with high-quality organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean. Sian Ka'an guests receive up to 20% off select spa treatments.
Therapeutic massages
Body scrub and wraps
Facials
Beauty salon
Sauna and steam room
Temazcal: Mayan sweat lodge purification ritual
Couples treatments
Bridal services
Additional fees apply to spa services.
WEDDING SERVICES
O WEDDINGS
The Sian Ka'an at Grand Tulum offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package.
HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.
Location The Sian Ka'an at Grand Tulum is about an hour and a half from Cancun International Airport.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) is required upon check-in at this resort for possible incidentals. Only adults 21 years and older are allowed at this resort.
Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 21-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
All hours, fees, amenities, information and services are subject to change
without notice.
