What We Love

  • Elevate your luxury experience with red carpet check and delicious chocolate chip cookies made specifically to celebrate your arrival. 
  • Kids will receive a fun passport that kicks off a thrilling scavenger hunt.
  • Soak in the magnificent view from the comfort of your sap tub. 

Things to Know

  • Exclusive adults-only areas for those seeking a kid-free vacation. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 
  • Unique historical landmarks and unbelievable natural beauty are only a stone's throw away. 

Resort Details

Dining
Enjoy Italian, Mexican and other delicious cuisines and drinks at various restaurants and bars.
OnSite Dining
  • Coco Café
    Premium coffee and snacks in a casual and relaxed atmosphere
  • El Patio
    Authentic Mexican style cuisine dedicated to traditional favorites
  • The Snack Machine
    Enjoy grilled specialties served at our fun food truck offering a light menu that includes hamburgers, quesadillas, hot
    dogs, French fires, nachos and other snacks
  • two reservation-free
  • Various Bars

    - Starboard Lobby Bar

    o A fun and lively lobby bar offering premium beverages


    - Tortuga

    o Ocean view bar serving up refreshing cocktails and beverage

The resort provides public area Wi-Fi, an exercise gym and spa, concierge and other amenities.
On-Site Amenities
  • 24-hour front desk
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Business services†
  • Children programs†
  • Concierge desk
  • Exercise gym
  • Free parking
  • Laundry/Valet service†
  • Pool
  • 24-hour front desk
  • All-inclusive meal plan
  • ATM/Cash machine†
  • Business services†
  • Children programs†
  • Concierge desk
  • Exercise gym
  • Free parking
  • Laundry/Valet service†
  • Pool
  • Restaurant†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Water sports
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Nearby golf, pools, children's programs and more fun activities are available.
On-Site Recreation
  • Beach
  • Children's program †
    Fully supervised program for children open daily. The kids will enjoy a theatre for performing their own plays, arts & crafts, playground, a water fountain, movie nights and sand castle competitions. One night a week, kids have the opportunity to sleep in tents at the club or on the beach (with parents' approval, of course)!
  • Fitness center on-site
  • Non-Motorized Water Sports
  • Pool
  • Sailing †
    Catamarans
  • Spa †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 4204 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Look elsewhere!

    The staff is the friendliest I’ve seen in Mexico. The Hotel is very worn down and not clean. Common areas have lots of sand on walkways and you’ll track it into your room. There are places on the facade that look like there may be mold. The ac was mediocre at best and that is after calling for service twice. There’s two restaurants and food selection is very limited. There are better options in my opinion to stay, regardless of the money. Good luck.

    Dec 01, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    The good, bad and ugly

    All staff and general workers were great. Food subpar pukfyg-2hekqe-ruHpyz. No real options. If you are dissatisfied with the breakfast, order an omelet! Probably a great inexpensive place for a family with kids on a budget. Do NOT NOT NOT take the Unlimited Vacations Club presentation. Read The NY Times article and be prepared before you go. The article will tell you better than I can. We made the best of what was offered. Copious amounts of alcohol helps. We would not consider returning. Read recent reviews. Anything negative is probably true.

    Nov 28, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible

    Staff is very rude and food is sub par. They let the resorts on each side of you use your resort but you can’t go anywhere else. This crowds the only two restaurants you have access to. They will also try to trick you into a time share. I wouldn’t recommend staying here. Also no room service at an “all inclusive” is wild!

    Nov 27, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Deceptive advertising, 1/3 smaller than 3 years ago.

    This resort has really gone downhill in the past few years. Despite the advertisements they are down to one restaurant and one outdoor eating place. Many times they are not both open. This was our third visit in the past 5 years and we won't be returning. Only two bars now. Deceptive advertising on the website and other places. This place is approximately 1/3 the size it was 3 years ago. So does not compare to most of the other resorts on the island for the same price.

    Nov 25, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Sunscape stay November 24

    The staff is Awesome at Sunscape. Our room was clean and well kept for us. The Beach and facilities were kept up and clean everyday. I would recommend Sunscape to any family looking for a fun atmosphere. The Staff for the activities for the kids was great!

    Nov 24, 2024
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important Information For Our Guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

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