What We Love

  • Don't miss the authentic Mexican cuisine at El Mortero Restaurant. The margaritas are out of this world, and the mariachi band is truly something special.
  • Immerse yourself in relaxation and luxury at the resort's freeform pool.
  • Keep your children entertained with the resort's popular Kid's Club. 

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • Onsite activities are perfect for couples and families.
  • The resort is only 30 minutes away from the airport. 
Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance of Cancun's principal shopping and entertainment center. You'll have a wonderful time mixing and mingling with fellow guests during days chock-full of family-friendly activities.

Spend a leisurely afternoon by this resort's free-form pool as the soothing sound of the waterfall lulls you into an afternoon nap. Wake up with a quick dip, then float about as you gaze peacefully at the pool's infinity edge. Paddle to the swim-up bar for a zesty margarita. Then it's time to chill out in a comfy lounge chair on the beach under a thatched palapa or a Bali bed. Even if you're visiting in winter, when the beach at the front of the resort temporarily disappears, the sand terrace is there year round.

Guests also have their choice of the resort's beach or a nearby public shore, where the water tends to be calmer during windy weather. To top it off, enjoy a variety of non-motorized water activities by simply presenting your all-inclusive bracelet at the marina at the resort. This family-friendly resort even offers a kids club. Drop off the little ones at Krystal Kamp Kids' Club, where they can enjoy the playground, shallow pool and a covered play area.

Ready to chow down? Aquamarina, overlooking the pool at Krystal Cancun, is the place to go whether you're in the mood for the buffet or an a la carte selection. Hacienda El Mortero serves up gourmet Mexican dishes to the accompaniment of a live mariachi band. Or try beachside Las Velas for lunch and snacks in an open-air setting. The Lobby Bar is where to head for a game of billiards during happy hour. In the evenings, check out Cascada Bar, where you can order a cool beverage while rocking in a swing seat, and when it's time to take it up a notch, Bulldog Cafe Nightclub rocks the house until the wee morning hours with exciting, unique shows and the latest music.

Features include:

  • Breakfast, lunch, dinner and snacks
  • Domestic and international drinks
  • Non-motorized water sports
  • Recreational activities during the day and kids' play area.
  • All tips and taxes


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property Information

Year Built: 1981
Accessible rooms: 1
Floors: 8
Total rooms: 456


Resort Details


You don’t have to go far for delicious food and drinks, these options have you covered.
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Treat yourself to everything that this resort has to offer and more.
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Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary
Advisory Christmas and New Year's Eve Gala Dinner surcharges are not included in the rates, and are optional.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3.5 7099 reviews
  • 1.0 star tripadvisor rating
    Vacation which turn to be extremely disappointing due to Hotel staffs

    I don’t recommend this Hotel call Kristal Cancún , in Cancún Mexico to anyone!!! From the time we arrived to the time we checked out all was straggling, bad service, most but not all rude customer service from employees, from Front Desk all the way to waiter, waitress, bartenders and management. Our trips was all inclusive even tips and everything paid for means we paid extra money. First night we arrived I asked front desk representative with kind and nice manner that we requested two individuals beds!! First; he started if we wanted two beds, we have to pay each night $46.00 American Dollars each. Then he was very short about other questions I had. Second when we start to have food they didn’t give us any assistance. I could see two of their restaurants were empty not to many customers but when I asked to be dine in any of those restaurants they said you have to have reservations which I respect the idea but at 8:30pm, with two or three customers in restaurants which can hold 100 and they denied us!! Why? I don’t know? Then they direct us to outside to have food. When we arrived outside it was so windy that I could not believe my eyes that all foods no tops to protect foods from dust getting on Foods. When I told them about food it’s not safe to eat they said you can have Room Service. We got to our room to order room service with in mind everything paid for it and we don’t need to pay extra money. But we were wrong!! Why? First it took me few attempts to get hold of them( I was forced to call front desk to connect me to room service) . When we had connected to room service every food I asked on the menu they said they don’t have it!why? No good reason we don’t have it, it took them to deliver the food one hour !! Believe it one hour. On top of it, they forced us to pay mandatory $4.90 American Dollars TIPS. I asked them why ? Again no good answer. Either you have to pay or you don’t get your food. Please don’t forget that I am not stingy but it’s matter of principle, respect what they promised us which we paid up front not to have this kind of issue. Honestly if they had delivered my food to my room it’s my habit to pay tips as of say:”Thank you” !! But forcing me either pay for the tips or you don’t get it !!! It is upsetting!! I can go on and on. Every day it was a challenged for us to get proper Food, or get good service. No good welcoming personality. I don’t know what we had down wrong. We were their to have our vacation which turned to be disaster. Can you believe it we were Blamed for not paying for our drinks? With wrest band we had on our wrest indicating we can get certain drinks not all kind of drinks!! What happened bartender accused us trying to cheat and brought security Gard right in front of other people sitting at the bar to pay for it . I , immediately asked for manager and it took us 30 minutes for him to showed up. And finally he apologized because it was bartender fault not checking our room number . What do you think? If it was you would you still wanted stay in this Hotel call: KRISTAL CANCÚN IN CANCÚN MEXICO? You’ll be the judge of it. As I said:”No All”. Only one waitress was nice and hope she can survive in this Hotel: her name was YAZMIN. She was very nice , friendly, smiles all the time. I wished the rest would picked up from her and followed her lead how to treat customers.

    Mar 20, 2020
  • 5.0 star tripadvisor rating

    Justo gave us the best service I have ever had. He made this trip my favorite trip ever with his above and beyond service. He was so nice and caring but at the same time making sure we have the best experience we can have. I would highly recommend coming to Krystal just because of Justo. He deserves a raise!!

    Mar 19, 2020
  • 5.0 star tripadvisor rating
    Krystal Cancún - Justo

    Best service from Justo. He made the experience even better of a time. I wish that every worker was Justo. Everywhere needs a Justo. The world would be a better place if it was full of Justo’s. Justo’s and only Justo’s.

    Mar 19, 2020
  • 5.0 star tripadvisor rating

    Maricruz isn’t Great!! She gave me the best information for Cancun. I will come back every year. The location is perfect. The hotel prices and services are phenomenal. The views of the beach are breathtaking. I recommend everyone book your stay at Krystal with Marycruz.

    Mar 19, 2020
  • 5.0 star tripadvisor rating
    Absolutely positively good spot.

    Great location with good value. The ocean front rooms have stunning views. Clean ,presentable,,convenient and the staff is always there to assist. Will definitely go back . We felt safe ,entertained and pampered.

    Mar 19, 2020