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We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it,
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We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.
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"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
32 out of 38 (84%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.1
Service
4.3
Beaches & Pools
4.3
Dining Options
4.2
Room Comfort
4.4
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
32 out of 38 (84%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 31 reviews. Sort by
December 2, 2019
Great Vacation
My wife and I loved this resort. The service was great. Every staff member that we met was helpful and would go out of their way to get you whatever we needed. We stayed on the Hideaway and it was the most relaxing vacation we have ever had. The pool staff was incredible and they always had activities to do at the pool or at the beach. We will definitely be returning soon.
The resort was beautiful but the layout was not intuitive. It was almost impossible to find out where things were without a map. For example the main lobby was on the 3rd floor. I got lost when I went to the 1st floor looking for the front desk.
The resort provided wi-fi so wi-fi calling came in handy but service was spotty depending on where you were on the resort. Most of the people in my group did not have international calling service. It would have helped a great deal if there were courtesy phones available throughout the resort so that we could at least contact one another when some of us were still in our rooms.
The resort was advertised as adults only but it was a mix depending on which building you were assigned to. The intent for this trip was to have no interaction with children. We were sorely disappointed because families with young children were everywhere except in the building where my group was staying. The pool area for our building was adults only but families with children could be found everywhere else.
The night life was not memorable though there was an effort made to entertain with evening shows and live music. Everything ended at 11pm. The late night disco was not worthy of note. It was a small space filled with fog and flashing lights. The DJ'ing was uninspired.
The beach was not good at all. The sand was silky white but the water was dark and cloudy with sea weed and there were dead jellyfish strewn about. Almost no one went down to the beach. We had to go on an excursion to Isla Mujeres to enjoy a beautiful blue beach water.
The structure of the buildings was part open air part closed in. The rooms were fully air conditioned but the hallways were not. This was very annoying to some of the people in my group. The lights were often dimmed and left us with a feeling of sleepiness when we preferred a higher energy atmosphere.
The food was delicious and the drinks were free flowing and the people in my group enjoyed every minute of that. The rooms were very comfortable and lovely to look at though a couple people in my group were disappointed that their rooms had a strange mildew smell and they were not granted two queen beds as they requested but rather one king sized bed. Luckily problem rooms were changed the next day.
The spa treatments were very good. I got a mani / pedi and a rejuvenation massage.The massage was excellent and made me feel much better. It came with a free hydrotherapy treatment that I enjoyed. The mani / pedi was expertly administered but my nail polish started chipping within 2 days. I was not happy about that.
The adult section of Royalton Riviera is the perfect spot for honeymooners and people who want relaxation to be the core of their stay. This is a great resort with beautiful views of the ocean. It is calming and comfortable with great food and endless drinks but definitely not the place for a high energy raucously adult good time.
Best resort I’ve ever visited period. One week was not enough time to fully enjoy the entire place. Excellent 5 diamonds, 5 stars or 5 palms which ever you prefer. I will be visiting again quite often if possible.
The Royalton Hideaway was excellent! The staff was friendly & helpful! There were plenty of great restaurants to choose from & the food was great! My favorite was Hunter Steak House. The Hideaway pool was quiet & Carlos took great care of us- our glasses were never empty even in the pool. Hideaway is the best! The only negative was the beach was not pretty, no turquoise blue water like in the past & there was seaweed!
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Hideaway at Royalton Riviera Cancun or help someone else answer theirs.
Can you answer these questions?
5 questions, 23 answers.
minimum age requirement3 answers
3 years, 37 months ago
Rick
Minimum check-in age for this resort is 18.
JeannieCC
21 for adults.
VaDiva
Adults are considered 15+ years of age.
Bryman91
reservations needed or not?5 answers
I can't tell whether you need dinner reservations or not.
2 years, 35 months ago
Susan
Reservations are not required at any of the restaurants with the exception of Zen, the Japanese restaurant.
JeannieCC
Having just returned from the resort, here is the advice I can give you. If you are staying in the Diamond Club, you can make reservations in advance. If you are not, the only restaurant you can make reservations at is ZEN, the Japanese one. I would recommend going to that one for sure, it was a lot of fun. Just get to the restaurant about 2:45 on the day you want to go to stand in line for a reservation. We ended up having to wait up to an hour or more to get into some of the other restaurants because you just go and put your name on the list. Granted we like to eat about 7:30 or 8 which is a popular time and the resort was full. There was never a wait for the buffet and we did not wait at Dorado, the restaurant at the Hideaway and the food we excellent.
OkobojiGirl
Yes, it is better to have reservations. If you don't, you have to eat super early or super late because the waits are long during prime time.
mcbiello
Only for the Japanese restaurant.
VaDiva
You do not. We stayed at Diamond club and should have made reservations through our butler but didn't and still managed to get a seat the one night we wanted to one of the restaurants. If you don't show up early, expect to wait for a table as most of the Diamond club people do make reservations as they are asked to. There's enough food to eat to get you through to a late dinner no problem though.
beachregular
Is the beach rocky?5 answers
2 years, 35 months ago
Ivolio
This resort sits on glorious white sands, and is not particularly rocky. It can be in the water due to currents, etc.
JeannieCC
Hi, we just returned from the resort on Friday, March 3. The beach is not rocky, but it is full of seaweed in and out of the water. If you are planning on doing swimming or snorkeling it is not very good. It was really wavy and the tide was quite bad. The sand is nice, just a lot of seaweed close to the water
OkobojiGirl
No, not at all. However, there is quite a bit of seagrass, but they comb it everyday.
mcbiello
No, not at all. The impressive thing is they have a person out there all day with a machine cleaning up the seaweed. The beach was beautiful and there was plenty of seating.
VaDiva
Not at all. Nice and sandy, some sea grass. We saw 3 different types of fish in the water.
beachregular
Does this resort offer transportation to and from the airport?5 answers
2 years, 34 months ago
Florida
Not sure but if they do, it is not complimentary. Cheapcaribbean can set up airport transfers for additional cost.
CCGreg
Yes but I would suggest booking on your own. We used a company called N.A.S.T. who was wonderful and gave a great rate for a private shuttle.
Amarie57
There are several bus services. We booked it when we registered through the resort. I highly recommend prebooking your transportation.
VaDiva
The resort recommended nexus which was great!
Have used them twice no issues.
https://www.nexustours.com/mexico/cancun/transportation/
Dhofft
Yes if you pay extract which I did but nobody showed up to take us to the airport and we had to pay extra to a taxi
StefanieNiicole
do all the bars close early5 answers
2 years, 33 months ago
beach boy
Please see below for a list of bars and their hours. Please keep in mind that hours can fluctuate based on dates of travel.
Score Sports Bar and Lounge
Open daily, 12pm-11pm.
Lobby Bar
Open daily, 9am-midnight.
Martini Mix
Open daily, 6pm-10pm.
Tides Beach Bar
Open daily, 10am-5pm.
Diamond Club Lounge
Open daily, 10am-5pm.
Diamond Club Beach Bar
Open daily, 10am-5pm.
Sands Beach Bar
Open daily, 10am-11pm.
Nautica Beach Bar
Open daily, 10am-4pm.
XS Disco Bar
Open daily, 11pm-2am.
Dips Swim-up Bar
Open daily, 10am-5pm.
Chill Swim-up Bar
Open daily, 10am-5pm.
Encore Swim-up Bar
Open daily, 10am-5pm.
JeannieCC
No, many are open late. The only bars that close early are the ones in the pools and at the beach.
mcbiello
No They have a bar open till 2 am!
StefanieNiicole
Most of the bars (excluding the pool bars) close around 11pm, but the sports bar is open til 6am.
Bryman91
No
Coach90
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Room Information
343 luxurious rooms and suites with DreamBed™, 250 thread count sheets, 24-hour concierge service, USB recharge and Bluetooth audio stations, Wi-Fi, in-room safe, rain showers, satellite TV, stocked mini-bar, 24-hour room service, iron/ironing board, coffee/tea maker, hair dryer and a balcony/patio.
Adults-only All-In Luxury™ resort with beachy bliss like water spritzers, lens cleaning service and fresh cold towels.
The resorts DreamBed™ is crazy comfy. Catch up on your Zzzzs here.
Dine in the comforts of your room with 24-hour room service - order early morning breakfast in bed or late night treats.
Sports Bar offers a "Sports Event Guarantee" - you won't miss "game day" - popular North American sporting events are always on.
Yummy gelato at Scoops. Always a tasty afternoon treat.
What We'd Change
Kids and families will be vacationing at the sister resort, Royalton Riviera Cancun, but you've got adults-only pools and bars at the Hideaway.
Why You Should Go
Super close to the airport. You'll be sitting poolside with your cocktail in a flash.
Save some space in your suitcase and use the custom beach bag that's in your room.
If you want to explore the area,take a day trip to see the Mayan Ruins or head down to Tulum to Xel-ha Nature Park.
The full-service fitness center has lots of classes, including LIVE Fitness that will get your day started at the beach and the pool every morning.
Available Amenities
Beach
Cable/Satellite TV
Casino ($)
Golf Course ($)
Kayaks
Lounge Chairs/Umbrellas
Snorkeling
Scuba Diving ($)
Sailing
10 Restaurants
Yoga
Massage/Spa Treatments ($)
Wedding Services ($)
24 Hour Room Service
Wireless Internet
Tennis Courts
Fitness Center
Beach Towels
Evening Entertainment
Pool/Beach Bar
18 Bars/Lounges
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Casino(s)
Deep-Sea Fishing
Golf Course(s)
Grocery Store(s)
Nature Park(s)
Scuba Diving
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Hideaway at Royalton Riviera Cancun
Carretera Federal 307 Tulum-Cancun KM 332,15 SM31, MZ 03
52-998-283-3900
Hotel Description
Hideaway at Royalton Riviera Cancun: Hide Away in Adults-Only All-In Luxury™
We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.
DINING
Savor all the tasty flavors created with the freshest ingredients - from Italian favorites to a steaks made to your liking, to a buffet featuring delectable delights from around the world. Here, you'll find it all. Unlimited, reservation-free dining also includes Teppanyaki tables (fun for groups) and a sushi bar.
Dorado Type: Seafood Hours:Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Hideaway guests also have access to all restaurants in the Royalton Riviera Cancun:
Gourmet Marche Type: Buffet Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3:30pm; Dinner -daily, 6:00pm-9:30pm Description: International and local buffet complete with a special childrens buffet and healthy options. Dress code: Resort casual - shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirt and footwear required. Resort evening attire for dinner - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Zen Type: Japanese Hours: Dinner - daily, 6pm-9:30pm Description: Offering delicious Japanese cuisine served a la carte. Reservations required. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Hunter Steak House Type: Steakhouse Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy fine dining in a stylish setting. Offers private wine cellar dining for an additional cost. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Dorado Type: Seafood Hours: Breakfast, lunch and dinner Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
OPA! Type: Mediterranean Hours: Dinner - daily, 6pm-9:30pm Description: Offering a selection of Mediterranean dishes from both land and sea. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Armadillo
Type: Tex-Mex Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy a selection of Tex-Mex favorites served a la carte. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
The Beach Club Grill Type: Caribbean Hours: Lunch - daily 12pm-3:30pm; Dinner - daily, 6pm-9:30pm Description: Serving up traditional Caribbean favorites by the beach. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Agave Type: Fusion Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy a fusion of indigenous Mesoamerican cooking combing Spanish cuisine with a mix of European cuisine. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Score Sports Bar and Lounge Type: Sports Bar Hours: Late night snacks - daily, 11pm-6am Description: Enjoy a selection of grilled specialties while watching your team play back at home. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
All hours are subject to change.
BARS/NIGHTLIFE
You've got bars galore to find that perfect drink for you. You can try a different bar every hour - if you wanted. Specialty cocktails, international and local brand liquors, beer and house wines are all unlimited. Cheers to vacay!
Hideaway Bar
Adults-only, swim-up bar. Open daily, 10am-5pm.
Hideaway Diamond Club
Adults-only. Open daily, 10am-5pm.
Hideaway Beach Bar
Adults-only. Open daily, 10am-5pm.
Hideaway guests also have access to all bars in the Royalton Riviera Cancun:
Score Sports Bar and Lounge
Open daily, 12pm-11pm.
Lobby Bar
Open daily, 9am-midnight.
Martini Mix
Open daily, 6pm-10pm.
Tides Beach Bar
Open daily, 10am-5pm.
Diamond Club Lounge
Open daily, 10am-5pm.
Diamond Club Beach Bar
Open daily, 10am-5pm.
Sands Beach Bar
Open daily, 10am-11pm.
Nautica Beach Bar
Open daily, 10am-4pm.
XS Disco Bar
Open daily, 11pm-2am.
Dips Swim-up Bar
Open daily, 10am-5pm.
Chill Swim-up Bar
Open daily, 10am-5pm.
Encore Swim-up Bar
Open daily, 10am-5pm.
BEACHES AND POOLS
This beachy vacay-haven sits on glorious white sands. You know with swaying palms, blue ocean waters, and plenty of loungers for perching throughout the day. You also have three adults-only pools, and with the Hideaway perks - afternoon hors d'oeuvres poolside, exclusive pool and beach menu, fresh cool towels, lens cleaning service, exclusive service and more.
SPORTS/ACTIVITIES
Water
Kayaking
Snorkeling
Sailing
Introductory scuba diving lesson
Land
Movie screen
Ping pong
Aerobics slasses
Beach volleyball
Board games
Fitness center
Golf
El Camaleon Golf Course at Mayakoba is near the resort.
INTERNET
Hideaway at Royalton Riviera Cancun offers complimentary Wi-Fi throughout the resort.
SPA SERVICES
The Royal Spa offers a wide variety of treatments sure to soothe.
Treaments include:
Massages
Facial treatments
Beauty salon
Hydrotherapy circuit
Saunas
Steam rooms
Manicures & Pedicures
WEDDING SERVICES
Hideaway at Royalton Rivera Cancun offers wedding and honeymoon services for an additional charge.
Please contact the front desk for details.
ADDITIONAL INFORMATION
Location
Hideaway at Royalton Riviera Cancun is located just 15 minutes from the Cancun International Airport (CUN).
Check-In/Check-Out
Check in: 3pm Check out: 11am
A valid credit card or cash deposit will be required upon check-in for possible
incidentals not included in your hotel reservation.
Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
All hours, fees, amenities, information and services are subject to change
without notice.
