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We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it,
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We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.
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"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
21 out of 27 (78%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.9
Service
4.0
Beaches & Pools
4.2
Dining Options
4.0
Room Comfort
4.2
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
21 out of 27 (78%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 22 reviews. Sort by
February 18, 2019
Friends and family vacation
Resort was beautiful, loved our room only disappointing thing about our room it faced the swamp. Food was very good, buffet was fabulous...
Didn’t want to leave
I contacted both cheap carribean and the resort but no flow up. I'm disappointed in this experience. They lied to us on an upgrade and to the swimout pool that the heater never worked. When we complained 3x times. They told us they were going to fix it but in fact they never did. They actually never documented it. They said they can’t refund us or help us. It’s out of their hands. We said well you can give us the spa for free. They did said no if you don’t pay you can’t leave here. So what you are going to hold us hostage here at your resort. This is just a small touch of how rude your services employees are.
I feel as if we should be refunded the upgrade. This Hideaway resort was supposed to be 5 stars it falls very short of that. The workers are rude and disgruntle. The spa is falling apart as well as tiles on the pools. The entire place is not as clean as it should be and the food is barely edible. Very disappointing.
I’ve been to many all inclusive resorts some much cheaper and lower rated that were much much better than this.
We frequent all-inclusives in Mexico every year. This resort I would rate a 2. The negatives first. The service is awful. Service at the bars and restaurants when trying to get a drink is what I’m referring to. Not only did we sit and wait to be served for far too long when the drinks came 50% of the time they were wrong. Henry and Filamon at the Hideaway pool bar were the exception. The set up at the bars is very strange. The stools are too short for the bars so it’s veey uncomfortable and that’s IF you can find stools. It’s like their missing half of the potential stools that could be there. The furniture is misplaced all around the resort. Want seating at the beach bar. Good luck. There are a couple tables on this huge deck. The grounds and maintenance of the building are poor. Paint chipping away on the balconies and mirrors in the bedroom are mildewed and the room stunk of mold everyday. I did love the rain shower. Great shower and tub. The view from the back of the building from the balcony was terrible. It was where the workers walked to and from. A busted old fence view. Yuck. Not relaxing in the least. If you want to swim in the ocean. Forget it. The seaweed is so thick it wasn’t even an option. We frequent the Barcelo chain and would rate it a 5 our of 5 in comparison. The food here is great I will say that! Wil not be coming back. Very disappointed in our trip overall.
THE 100% HONEST TRUTH!!!!!
I first like to say the Resort minus the beach was beautiful. The front Lobby staff was welcoming and friendly upon arrival. From there it went down hill. I'm going to say that the restaurants ran out of food and what they did have was never warm always cold or hardly warm. The buffet was the only HOT food. They never brought breakfast to our room. Our room was flood for several days . We never got towels or blankets. The beach was so dirty with sea weed and garbage. The staff seemed like they were bothered by any request unless you had money in your hands to tip right away which we always did. And CC never picked us up to go to the airport. We had to pay for a taxi. Jennifer didn't seem concerned in the office . Orlando was the only one that tried to make it right. I've already contacted customer service about these issues and they have yet to feel concerned ! Worst Experience ever!
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What's the best excursion? How much should you tip?
Ask a question about Hideaway at Royalton Riviera Cancun or help someone else answer theirs.
Can you answer these questions?
5 questions, 22 answers.
minimum age requirement3 answers
2 years, 26 months ago
Rick
Minimum check-in age for this resort is 18.
JeannieCC
21 for adults.
VaDiva
Adults are considered 15+ years of age.
Bryman91
reservations needed or not?5 answers
I can't tell whether you need dinner reservations or not.
2 years, 25 months ago
Susan
Reservations are not required at any of the restaurants with the exception of Zen, the Japanese restaurant.
JeannieCC
Having just returned from the resort, here is the advice I can give you. If you are staying in the Diamond Club, you can make reservations in advance. If you are not, the only restaurant you can make reservations at is ZEN, the Japanese one. I would recommend going to that one for sure, it was a lot of fun. Just get to the restaurant about 2:45 on the day you want to go to stand in line for a reservation. We ended up having to wait up to an hour or more to get into some of the other restaurants because you just go and put your name on the list. Granted we like to eat about 7:30 or 8 which is a popular time and the resort was full. There was never a wait for the buffet and we did not wait at Dorado, the restaurant at the Hideaway and the food we excellent.
OkobojiGirl
Yes, it is better to have reservations. If you don't, you have to eat super early or super late because the waits are long during prime time.
mcbiello
Only for the Japanese restaurant.
VaDiva
You do not. We stayed at Diamond club and should have made reservations through our butler but didn't and still managed to get a seat the one night we wanted to one of the restaurants. If you don't show up early, expect to wait for a table as most of the Diamond club people do make reservations as they are asked to. There's enough food to eat to get you through to a late dinner no problem though.
beachregular
Is the beach rocky?5 answers
2 years, 25 months ago
Ivolio
This resort sits on glorious white sands, and is not particularly rocky. It can be in the water due to currents, etc.
JeannieCC
Hi, we just returned from the resort on Friday, March 3. The beach is not rocky, but it is full of seaweed in and out of the water. If you are planning on doing swimming or snorkeling it is not very good. It was really wavy and the tide was quite bad. The sand is nice, just a lot of seaweed close to the water
OkobojiGirl
No, not at all. However, there is quite a bit of seagrass, but they comb it everyday.
mcbiello
No, not at all. The impressive thing is they have a person out there all day with a machine cleaning up the seaweed. The beach was beautiful and there was plenty of seating.
VaDiva
Not at all. Nice and sandy, some sea grass. We saw 3 different types of fish in the water.
beachregular
Does this resort offer transportation to and from the airport?5 answers
2 years, 24 months ago
Florida
Not sure but if they do, it is not complimentary. Cheapcaribbean can set up airport transfers for additional cost.
CCGreg
Yes but I would suggest booking on your own. We used a company called N.A.S.T. who was wonderful and gave a great rate for a private shuttle.
Amarie57
There are several bus services. We booked it when we registered through the resort. I highly recommend prebooking your transportation.
VaDiva
The resort recommended nexus which was great!
Have used them twice no issues.
https://www.nexustours.com/mexico/cancun/transportation/
Dhofft
Yes if you pay extract which I did but nobody showed up to take us to the airport and we had to pay extra to a taxi
StefanieNiicole
do all the bars close early4 answers
1 year, 23 months ago
beach boy
Please see below for a list of bars and their hours. Please keep in mind that hours can fluctuate based on dates of travel.
Score Sports Bar and Lounge
Open daily, 12pm-11pm.
Lobby Bar
Open daily, 9am-midnight.
Martini Mix
Open daily, 6pm-10pm.
Tides Beach Bar
Open daily, 10am-5pm.
Diamond Club Lounge
Open daily, 10am-5pm.
Diamond Club Beach Bar
Open daily, 10am-5pm.
Sands Beach Bar
Open daily, 10am-11pm.
Nautica Beach Bar
Open daily, 10am-4pm.
XS Disco Bar
Open daily, 11pm-2am.
Dips Swim-up Bar
Open daily, 10am-5pm.
Chill Swim-up Bar
Open daily, 10am-5pm.
Encore Swim-up Bar
Open daily, 10am-5pm.
JeannieCC
No, many are open late. The only bars that close early are the ones in the pools and at the beach.
mcbiello
No They have a bar open till 2 am!
StefanieNiicole
Most of the bars (excluding the pool bars) close around 11pm, but the sports bar is open til 6am.
Bryman91
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Room Information
343 luxurious rooms and suites with DreamBed™, 250 thread count sheets, 24-hour concierge service, USB recharge and Bluetooth audio stations, Wi-Fi, in-room safe, rain showers, satellite TV, stocked mini-bar, 24-hour room service, iron/ironing board, coffee/tea maker, hair dryer and a balcony/patio.
Adults-only All-In Luxury™ resort with beachy bliss like water spritzers, lens cleaning service and fresh cold towels.
The resorts DreamBed™ is crazy comfy. Catch up on your Zzzzs here.
Dine in the comforts of your room with 24-hour room service - order early morning breakfast in bed or late night treats.
Sports Bar offers a "Sports Event Guarantee" - you won't miss "game day" - popular North American sporting events are always on.
Yummy gelato at Scoops. Always a tasty afternoon treat.
What We'd Change
Kids and families will be vacationing at the sister resort, Royalton Riviera Cancun, but you've got adults-only pools and bars at the Hideaway.
Why You Should Go
Super close to the airport. You'll be sitting poolside with your cocktail in a flash.
Save some space in your suitcase and use the custom beach bag that's in your room.
If you want to explore the area,take a day trip to see the Mayan Ruins or head down to Tulum to Xel-ha Nature Park.
The full-service fitness center has lots of classes, including LIVE Fitness that will get your day started at the beach and the pool every morning.
Available Amenities
Beach
Cable/Satellite TV
Casino ($)
Golf Course ($)
Kayaks
Lounge Chairs/Umbrellas
Snorkeling
Scuba Diving ($)
Sailing
10 Restaurants
Yoga
Massage/Spa Treatments ($)
Wedding Services ($)
24 Hour Room Service
Wireless Internet
Tennis Courts
Fitness Center
Beach Towels
Evening Entertainment
Pool/Beach Bar
18 Bars/Lounges
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Casino(s)
Deep-Sea Fishing
Golf Course(s)
Grocery Store(s)
Nature Park(s)
Scuba Diving
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Hideaway at Royalton Riviera Cancun
Carretera Federal 307 Tulum-Cancun KM 332,15 SM31, MZ 03
52-998-283-3900
Hotel Description
Hideaway at Royalton Riviera Cancun: Hide Away in Adults-Only All-In Luxury™
We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.
DINING
Savor all the tasty flavors created with the freshest ingredients - from Italian favorites to a steaks made to your liking, to a buffet featuring delectable delights from around the world. Here, you'll find it all. Unlimited, reservation-free dining also includes Teppanyaki tables (fun for groups) and a sushi bar.
Dorado Type: Seafood Hours:Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Hideaway guests also have access to all restaurants in the Royalton Riviera Cancun:
Gourmet Marche Type: Buffet Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3:30pm; Dinner -daily, 6:00pm-9:30pm Description: International and local buffet complete with a special childrens buffet and healthy options. Dress code: Resort casual - shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirt and footwear required. Resort evening attire for dinner - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Zen Type: Japanese Hours: Dinner - daily, 6pm-9:30pm Description: Offering delicious Japanese cuisine served a la carte. Reservations required. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Hunter Steak House Type: Steakhouse Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy fine dining in a stylish setting. Offers private wine cellar dining for an additional cost. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Dorado Type: Seafood Hours: Breakfast, lunch and dinner Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
OPA! Type: Mediterranean Hours: Dinner - daily, 6pm-9:30pm Description: Offering a selection of Mediterranean dishes from both land and sea. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Armadillo
Type: Tex-Mex Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy a selection of Tex-Mex favorites served a la carte. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
The Beach Club Grill Type: Caribbean Hours: Lunch - daily 12pm-3:30pm; Dinner - daily, 6pm-9:30pm Description: Serving up traditional Caribbean favorites by the beach. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Agave Type: Fusion Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy a fusion of indigenous Mesoamerican cooking combing Spanish cuisine with a mix of European cuisine. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Score Sports Bar and Lounge Type: Sports Bar Hours: Late night snacks - daily, 11pm-6am Description: Enjoy a selection of grilled specialties while watching your team play back at home. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
All hours are subject to change.
BARS/NIGHTLIFE
You've got bars galore to find that perfect drink for you. You can try a different bar every hour - if you wanted. Specialty cocktails, international and local brand liquors, beer and house wines are all unlimited. Cheers to vacay!
Hideaway Bar
Adults-only, swim-up bar. Open daily, 10am-5pm.
Hideaway Diamond Club
Adults-only. Open daily, 10am-5pm.
Hideaway Beach Bar
Adults-only. Open daily, 10am-5pm.
Hideaway guests also have access to all bars in the Royalton Riviera Cancun:
Score Sports Bar and Lounge
Open daily, 12pm-11pm.
Lobby Bar
Open daily, 9am-midnight.
Martini Mix
Open daily, 6pm-10pm.
Tides Beach Bar
Open daily, 10am-5pm.
Diamond Club Lounge
Open daily, 10am-5pm.
Diamond Club Beach Bar
Open daily, 10am-5pm.
Sands Beach Bar
Open daily, 10am-11pm.
Nautica Beach Bar
Open daily, 10am-4pm.
XS Disco Bar
Open daily, 11pm-2am.
Dips Swim-up Bar
Open daily, 10am-5pm.
Chill Swim-up Bar
Open daily, 10am-5pm.
Encore Swim-up Bar
Open daily, 10am-5pm.
BEACHES AND POOLS
This beachy vacay-haven sits on glorious white sands. You know with swaying palms, blue ocean waters, and plenty of loungers for perching throughout the day. You also have three adults-only pools, and with the Hideaway perks - afternoon hors d'oeuvres poolside, exclusive pool and beach menu, fresh cool towels, lens cleaning service, exclusive service and more.
SPORTS/ACTIVITIES
Water
Kayaking
Snorkeling
Sailing
Introductory scuba diving lesson
Land
Movie screen
Ping pong
Aerobics slasses
Beach volleyball
Board games
Fitness center
Golf
El Camaleon Golf Course at Mayakoba is near the resort.
INTERNET
Hideaway at Royalton Riviera Cancun offers complimentary Wi-Fi throughout the resort.
SPA SERVICES
The Royal Spa offers a wide variety of treatments sure to soothe.
Treaments include:
Massages
Facial treatments
Beauty salon
Hydrotherapy circuit
Saunas
Steam rooms
Manicures & Pedicures
WEDDING SERVICES
Hideaway at Royalton Rivera Cancun offers wedding and honeymoon services for an additional charge.
Please contact the front desk for details.
ADDITIONAL INFORMATION
Location
Hideaway at Royalton Riviera Cancun is located just 15 minutes from the Cancun International Airport (CUN).
Check-In/Check-Out
Check in: 3pm Check out: 11am
A valid credit card or cash deposit will be required upon check-in for possible
incidentals not included in your hotel reservation.
Sanitation Tax
Effective March 1, 2019, guests are required to pay a sanitation tax of $25.35 Mexican pesos per room, per night (approx. $1.33 USD), designated for environmental purposes. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
All hours, fees, amenities, information and services are subject to change
without notice.
