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InfoCustomer ReviewsQuestions & Answers
We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it,
...
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We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.
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"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
17 out of 17 (100%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.4
Service
4.7
Beaches & Pools
4.4
Dining Options
4.4
Room Comfort
4.6
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
17 out of 17 (100%) customers would recommend this product to a friend.
All Customer Reviews
Loading...1-4 of 15 reviews. Sort by
September 14, 2017
2nd visit
Booked adults only @ Hideaway. Not impressed. Would not do again. Pool area noisy, full of adults acting like they are 21. Much prefer diamond club section. Room was nice, clean, shower huge. Built in safe. Thought I had booked jacuzzi terrace, no terrace jacuzzi. Very disappointed. No butler service, each floor does have a concierge. Restaurant options plentiful. Learned Italian is only open at lunch. Hideaway dinner buffet on the beach, nicely done. Enjoyed the spa for a 50 min massage. Our spouses enjoyed the hydro pool area with us prior to massage. That was AWESOME! Overall, very nice. Just prefer diamond club area.
Loved this all inclusive resort. It is absolutely beautiful. This huge resort is divided into two halves, one for families with children and one for adults only. Both sides have several pool areas and restaurants. I'm so glad we were able to stay in the suite with our own private pool. *One tip-ask for a room with a corner pool. It's easier access for room service while in the pool. The people and food was fabulous, especially the buffet restaurant. The variety of food is overwhelming. There were separate areas for people who are vegan or eat gluten free. Please also remember you are in Mexico so don't order a steak and expect Ruth Chris.
Also, the alcohol is all inclusive but the wine is not. Also, bring tip money. I brought $75.00 in one dollar bills and tipped $2 per person with me and believe me, it goes a long way for extra service. I still had $30 left. I would have given the resort a 5 but it is missing more entertainment for adults. The resort advertised a casino but it was shut down and the small concerts they provided were not very entertaining. I did feel very safe and secure. From the time we arrived, we were continuously asked if we had an allergies or needed special assistance. Safety is one of their top priorities. I also checked out their medical facilities and asked many questions since I've heard all the horror stories about staying in Mexico. I definitely will be back! We had an amazing time!
From:Chesapeake, VA Age:45-54 Travel:1-2 trips/year
August 20, 2017
Amazing Place
The staff at the resort is amazing.... we had a little trouble with our first room, but they moved us. The choice of restaurants is great and you don't have to make reservations... The buffet was huge with a large assortment of food... The only complaint is all the seaweed on the beach.
We travelled to the Hideaway this August after booking the trip back in March. The entire trip far exceeded our expectations.
As a couple in our early 30's, we chose the Hideaway based on the fact that there would be no kids, yet we still had access to the entire resort. We landed during a tropical storm, expecting hiccups along the way due to the massive amounts of rain. Instead, the resort didn't miss a beat and immediately greeted us and whisked us away with drinks to the private Hideaway check in area. They gave us bracelets that acted as our room key and brought our baggage up right away.
The rest of the trip was just as perfect. We pre-picked our room ahead of time and we were glad that we did. We had a beautiful pool-facing suite that was prettier than the upgraded ocean view room that they offered. Concierge checked in with us immediately and gave us a good explanation and tips about the resort which came in super handy. (BEST TIP: if you can wait, go to dinner around 9pm. You wont have to wait more than 5 minutes to be seated. If you go earlier, expect wait times, especially for the Hunter steakhouse)
Housekeeping checked in with us every morning, and turn down service was offered every evening, asking if we wanted towels or soaps. The entire staff was overwhelmingly friendly from housekeeping all the way up to management. Javier, the concierge was as pleasant as can be. The entertainment every night was wonderful in the main area, and then the pool activities in the hideaway during the day were fun too. There is no shortage of bars or restaurants, and you can easily spend a day just wandering the beautiful resort with drinks in hand.
Every pool was lovely, but we only stayed in the hideaway pool as it was kid free. Getting chairs was easy and the staff kept coming around to give us fresh drinks. As far as the beach was concerned, its not the most spectacular view from the sand. However, when your sipping a mudslide from the bar swing and your overlooking the ocean, its hard to find one single complaint.
The food here was phenomenal, from the buffet, to the restaurants, to room service. The buffet had pretty much everything you can think of, from fresh made-to-order pasta stations, to Chinese inspired dishes, and of course, the native Mexican food. The restaurants were delicious too. We ate at Hunter steakhouse, which served up the most perfect filet we could have asked for, to Zen, which had great hibachi style meals on the second floor. Both were delicious. Grazie offered a beautiful Italian dinner, with the most breathtaking view at night. The food did not disappoint. We have heard that other resorts the food was lacking, so we didn't expect such great menu options here. Impressive!
We really had not one complaint the entire time we stayed here. We tipped everyone. In my opinion, a tip is a thank you for your service. And everyone at this place deserved it. I would suggest bringing lots of small bills for tips. They don't often have the ability to break $20s down into smaller bills, so best to come prepared. Also, dress for comfort as its really hot down there and once you leave your cool room, the rest of the building is open air- and feels that way. This place is modern luxury with great hospitality and I cannot recommend it enough for any couple who wants to get away. Our only complaint was that we did not stay longer. We cannot wait to go back!
From:Long Island, NY Age:25-34 Travel:1-2 trips/year
Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about Hideaway at Royalton Riviera Cancun or help someone else answer theirs.
Can you answer these questions?
5 questions, 16 answers.
minimum age requirement2 answers
9 months ago
Rick
Minimum check-in age for this resort is 18.
JeannieCC
21 for adults.
VaDiva
reservations needed or not?4 answers
I can't tell whether you need dinner reservations or not.
8 months ago
Susan
Reservations are not required at any of the restaurants with the exception of Zen, the Japanese restaurant.
JeannieCC
Having just returned from the resort, here is the advice I can give you. If you are staying in the Diamond Club, you can make reservations in advance. If you are not, the only restaurant you can make reservations at is ZEN, the Japanese one. I would recommend going to that one for sure, it was a lot of fun. Just get to the restaurant about 2:45 on the day you want to go to stand in line for a reservation. We ended up having to wait up to an hour or more to get into some of the other restaurants because you just go and put your name on the list. Granted we like to eat about 7:30 or 8 which is a popular time and the resort was full. There was never a wait for the buffet and we did not wait at Dorado, the restaurant at the Hideaway and the food we excellent.
OkobojiGirl
Yes, it is better to have reservations. If you don't, you have to eat super early or super late because the waits are long during prime time.
mcbiello
Only for the Japanese restaurant.
VaDiva
Is the beach rocky?4 answers
7 months ago
Ivolio
This resort sits on glorious white sands, and is not particularly rocky. It can be in the water due to currents, etc.
JeannieCC
Hi, we just returned from the resort on Friday, March 3. The beach is not rocky, but it is full of seaweed in and out of the water. If you are planning on doing swimming or snorkeling it is not very good. It was really wavy and the tide was quite bad. The sand is nice, just a lot of seaweed close to the water
OkobojiGirl
No, not at all. However, there is quite a bit of seagrass, but they comb it everyday.
mcbiello
No, not at all. The impressive thing is they have a person out there all day with a machine cleaning up the seaweed. The beach was beautiful and there was plenty of seating.
VaDiva
Does this resort offer transportation to and from the airport?4 answers
7 months ago
Florida
Not sure but if they do, it is not complimentary. Cheapcaribbean can set up airport transfers for additional cost.
CCGreg
Yes but I would suggest booking on your own. We used a company called N.A.S.T. who was wonderful and gave a great rate for a private shuttle.
Amarie57
There are several bus services. We booked it when we registered through the resort. I highly recommend prebooking your transportation.
VaDiva
The resort recommended nexus which was great!
Have used them twice no issues.
https://www.nexustours.com/mexico/cancun/transportation/
Dhofft
do all the bars close early2 answers
5 months ago
beach boy
Please see below for a list of bars and their hours. Please keep in mind that hours can fluctuate based on dates of travel.
Score Sports Bar and Lounge
Open daily, 12pm-11pm.
Lobby Bar
Open daily, 9am-midnight.
Martini Mix
Open daily, 6pm-10pm.
Tides Beach Bar
Open daily, 10am-5pm.
Diamond Club Lounge
Open daily, 10am-5pm.
Diamond Club Beach Bar
Open daily, 10am-5pm.
Sands Beach Bar
Open daily, 10am-11pm.
Nautica Beach Bar
Open daily, 10am-4pm.
XS Disco Bar
Open daily, 11pm-2am.
Dips Swim-up Bar
Open daily, 10am-5pm.
Chill Swim-up Bar
Open daily, 10am-5pm.
Encore Swim-up Bar
Open daily, 10am-5pm.
JeannieCC
No, many are open late. The only bars that close early are the ones in the pools and at the beach.
mcbiello
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Room Information
343 luxurious rooms and suites with DreamBed™, 250 thread count sheets, 24-hour concierge service, USB recharge and Bluetooth audio stations, Wi-Fi, in-room safe, rain showers, satellite TV, stocked mini-bar, 24-hour room service, iron/ironing board, coffee/tea maker, hair dryer and a balcony/patio.
Adults-only All-In Luxury™ resort with beachy bliss like water spritzers, lens cleaning service and fresh cold towels.
The resorts DreamBed™ is crazy comfy. Catch up on your Zzzzs here.
Dine in the comforts of your room with 24-hour room service - order early morning breakfast in bed or late night treats.
Sports Bar offers a "Sports Event Guarantee" - you won't miss "game day" - popular North American sporting events are always on.
Yummy gelato at Scoops. Always a tasty afternoon treat.
What We'd Change
Kids and families will be vacationing at the sister resort, Royalton Riviera Cancun, but you've got adults-only pools and bars at the Hideaway.
Why You Should Go
Super close to the airport. You'll be sitting poolside with your cocktail in a flash.
Save some space in your suitcase and use the custom beach bag that's in your room.
If you want to explore the area,take a day trip to see the Mayan Ruins or head down to Tulum to Xel-ha Nature Park.
You can take a bus into downtown Cancun for about $1.00. The bus runs by the resort, 24-hours a day.
The full-service fitness center has lots of classes, including LIVE Fitness that will get your day started at the beach and the pool every morning.
Available Amenities
Beach
Cable/Satellite TV
Casino ($)
Golf Course ($)
Kayaks
Lounge Chairs/Umbrellas
Snorkeling
Scuba Diving ($)
Sailing
10 Restaurants
Yoga
Massage/Spa Treatments ($)
Wedding Services ($)
24 Hour Room Service
Wireless Internet
Tennis Courts
Fitness Center
Beach Towels
Evening Entertainment
Pool/Beach Bar
18 Bars/Lounges
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Casino(s)
Deep-Sea Fishing
Golf Course(s)
Grocery Store(s)
Nature Park(s)
Scuba Diving
Snorkeling
Watersports Rentals
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Hideaway at Royalton Riviera Cancun
Carretera Federal 307 Tulum-Cancun KM 332,15 SM31, MZ 03
52-984-803-3576
Hotel Description
Hideaway at Royalton Riviera Cancun: Hide Away in Adults-Only All-In Luxury™
We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.
DINING
Savor all the tasty flavors created with the freshest ingredients - from Italian favorites to a steaks made to your liking, to a buffet featuring delectable delights from around the world. Here, you'll find it all. Unlimited, reservation-free dining also includes Teppanyaki tables (fun for groups) and a sushi bar.
Dorado Type: Seafood Hours:Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Hideaway guests also have access to all restaurants in the Royalton Riviera Cancun:
Gourmet Marche Type: Buffet Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3:30pm; Dinner -daily, 6:00pm-9:30pm Description: International and local buffet complete with a special childrens buffet and healthy options. Dress code: Resort casual - shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirt and footwear required. Resort evening attire for dinner - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Zen Type: Japanese Hours: Dinner - daily, 6pm-9:30pm Description: Offering delicious Japanese cuisine served a la carte. Reservations required. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Hunter Steak House Type: Steakhouse Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy fine dining in a stylish setting. Offers private wine cellar dining for an additional cost. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Dorado Type: Seafood Hours: Breakfast, lunch and dinner Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
OPA! Type: Mediterranean Hours: Dinner - daily, 6pm-9:30pm Description: Offering a selection of Mediterranean dishes from both land and sea. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Armadillo
Type: Tex-Mex Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy a selection of Tex-Mex favorites served a la carte. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
The Beach Club Grill Type: Caribbean Hours: Lunch - daily 12pm-3:30pm; Dinner - daily, 6pm-9:30pm Description: Serving up traditional Caribbean favorites by the beach. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Agave Type: Fusion Hours: Dinner - daily, 6pm-9:30pm Description: Enjoy a fusion of indigenous Mesoamerican cooking combing Spanish cuisine with a mix of European cuisine. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
Score Sports Bar and Lounge Type: Sports Bar Hours: Late night snacks - daily, 11pm-6am Description: Enjoy a selection of grilled specialties while watching your team play back at home. Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.
All hours are subject to change.
BARS/NIGHTLIFE
You've got bars galore to find that perfect drink for you. You can try a different bar every hour - if you wanted. Specialty cocktails, international and local brand liquors, beer and house wines are all unlimited. Cheers to vacay!
Hideaway Bar
Adults-only, swim-up bar. Open daily, 10am-5pm.
Hideaway Diamond Club
Adults-only. Open daily, 10am-5pm.
Hideaway Beach Bar
Adults-only. Open daily, 10am-5pm.
Hideaway guests also have access to all bars in the Royalton Riviera Cancun:
Score Sports Bar and Lounge
Open daily, 12pm-11pm.
Lobby Bar
Open daily, 9am-midnight.
Martini Mix
Open daily, 6pm-10pm.
Tides Beach Bar
Open daily, 10am-5pm.
Diamond Club Lounge
Open daily, 10am-5pm.
Diamond Club Beach Bar
Open daily, 10am-5pm.
Sands Beach Bar
Open daily, 10am-11pm.
Nautica Beach Bar
Open daily, 10am-4pm.
XS Disco Bar
Open daily, 11pm-2am.
Dips Swim-up Bar
Open daily, 10am-5pm.
Chill Swim-up Bar
Open daily, 10am-5pm.
Encore Swim-up Bar
Open daily, 10am-5pm.
BEACHES AND POOLS
This beachy vacay-haven sits on glorious white sands. You know with swaying palms, blue ocean waters, and plenty of loungers for perching throughout the day. You also have three adults-only pools, and with the Hideaway perks - afternoon hors d'oeuvres poolside, exclusive pool and beach menu, fresh cool towels, lens cleaning service, exclusive service and more.
SPORTS/ACTIVITIES
Water
Kayaking
Snorkeling
Sailing
Introductory scuba diving lesson
Land
Movie screen
Ping pong
Aerobics slasses
Beach volleyball
Board games
Fitness center
Golf
El Camaleon Golf Course at Mayakoba is near the resort.
INTERNET
Hideaway at Royalton Riviera Cancun offers complimentary Wi-Fi throughout the resort.
SPA SERVICES
The Royal Spa offers a wide variety of treatments sure to soothe.
Treaments include:
Massages
Facial treatments
Beauty salon
Hydrotherapy circuit
Saunas
Steam rooms
Manicures & Pedicures
WEDDING SERVICES
Hideaway at Royalton Rivera Cancun offers wedding and honeymoon services for an additional charge.
Please contact the front desk for details.
ADDITIONAL INFORMATION
Location
Hideaway at Royalton Riviera Cancun is located just 15 minutes from the Cancun International Airport (CUN).
Check-In/Check-Out
Check in: 3pm Check out: 11am
A valid credit card or cash deposit will be required upon check-in for possible
incidentals not included in your hotel reservation.
Minimum Stay
A 3-night minimum stay is required for travel with the following exceptions:
A 4-night minimum stay is required for travel Dec 24, 2017-Jan 2, 2018 & Feb 16-23, 2018 & Mar 39-31, 2018.
All hours, fees, amenities, information and services are subject to change
without notice.
