What We Love
- The infinity swimming pool boasts amazing fourth-floor views over the bay. Cabanas and drink service mean urban serenity is close at hand.
Things to Know
- The Sheraton Puerto Rico Hotel is located in the heart of the city with lots of shops, restaurants and things to do in the area.
This resort is adjacent to the Convention Center and only a short ride to shopping and other sights. Don't miss a chance to see old San Juan, where cobblestone streets and stone buildings take you back to 16th century Puerto Rico.
And once you have enjoyed your ultimate vacation day, head back to your room, where the famous Sheraton Sweet Sleeper™ Bed is waiting to help you drift off to sleep in utter contentment.
This hotel is NOT an all-inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3333 reviews
Not for family who just want to relax and enjoy a peaceful stay!
Stayed at this hotel over the weekend. The check in was smooth and staff was welcoming. The hotel was overcrowded and it was very hard for social distancing and some people were just not caring at all. The lines were very long to ride the elevator. There was a sign that said one person or family and people didn’t care will just get in and packed the elevator, staff was not even around to control the overflow of people. I stayed on the 7th floor and the whole floor smelled like cigarette smoke and weed, people just being loud, running down the hallway. I don’t recommend this hotel if you just want to relax with family. Place is very loud with people drinking on the hallways. Teens were just hanging around like they were in the streets nobody came around to say anything, bad atmosphere. They were in the lobby with no shirt, no mask and nobody said anything. Look somewhere else if you want to have a relax and quiet vacation with family. I do recommend the restaurant metro, service and food was great! I won’t be staying here again tho.
The check in 5 starts! But the room?? (637) Disgusting: Courtins, Tv stand table, and the bed sheets, DIRTY, Not what I was expecting, at the pool great customer services, thank you veronica and Davigenet, Btw i talk to Christine (house keeping) and provide me late check out until 4PM for the mess at the room, there you got the photos.
I want to stay here again!
this place is beautiful! Love the infinity pool and jacuzzi. Everything was clean. Pool staff was extremely nice. The chicken wings are made to perfection, just wish they had more sauce options! Also had the mango frozen margarita and it was delish. Room was perfect. Absolutely no issues. Check in and check out was seamless. Staff are adamant about wearing masks upon entry and while in main public areas. Also do touchless temperature upon entry to the hotel. Interaction with everyone working in the hotel was great. Would DEFINITELY stay here again!
So it was a las minute booking and I regret it! Let’s start with the Pool area it was packed with careless people the hotel itself has speakers around the pool but everyone had their own speakers with loud music so if you are looking to relax this is not the place. I stayed on the 4th floor room 442 even after 12 midnight people where having parties at their balconies with their loud speakers. We called security and they couldn’t care less. We had to knocked the door and kindly ask to have their kids shut up and stop banging the walls. Facilities are not in the best shape I remember this hotel when it was gorgeous. Restaurants at the facility where closed and the bar at the pool is getting renovated so the pool bar is a tent and is not offering the full menu. It should be nice if the hotel made people aware on their website that is currently going under renovations.
Excellent customer service!
Since march 16th i've been on a business trip in San Juan Puerto Rico. Since then many hotels were stopping activities and I was unable to find a stable hotel to stay during covid19 period. On April 8th I was able to contact Roberto Mosquera (General Manager) and he was able to accomodate me and my friends in the Sheraton Hotel. Since that date the Sheraton Puerto Rico Hotel and Casino has been able provide us with excellent room locations, food On the Go on their restaraunt (delicious food by the way), excellent security Service and mail delivery by Carlos Martinez (Security Director), and excellent customer service. I'm gratefull to have the opportunity to stay in this hotel. As a Bonvoy Ambassador member I've visited many different hotels around the world and none of them comes close the customer service provided by Sheraton Puerto Rico Hotel and Casino. I will recommend this hotel to anyone independently of the reason of their stay. You will find everything you need. Simply Excellent job!