What We Love
- The 11,000-square-foot Rainforest Spa is the ultimate rejuvenation experience for your mind, body and soul
- Get active on the resort’s two tennis courts and two pickleball courts.
- You won’t find a larger swimming pool on the island. Plus, you have swim-up bar access to cool drinks and creative cocktails.
Things to Know
- This resort is not all-inclusive. Food and drink must be bought separately.
- It’s a 13-mile drive from Luis Muñoz International Airport to the resort.
- The resort features two Tom Kite-designed 18-hole championship golf courses.
Guests will receive:
- 2nd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 3rd night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 4th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Guests will receive:
- 5th night free.
Important information: Offer not valid with groups/conventions and may not be combined with other promotional offers.
No refunds for any unused portion of the offer. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply. Hyatt reserves the right to alter or withdraw this program at any time without notice.
Resort Details
- BrasserieExquisite dining experience, combining the vibrant flavors of the Caribbean with a touch of European flair.
- Kayak BarEnjoy a diverse menu of cocktails and drinks and our PRadise Bliss Lager Beer. Indulge in Paradise, one sip at a time.
- La Mina BarLocated at Villas En La Reserva, La Mina is a welcoming bar by the pool with ocean views. Enjoy our diverse drink selection, from cocktails and beers to wines and soft drinks, in a casual atmosphere.
- Lobby BarWith the most extensive variety of beverage options, the Lobby Bar offers cocktails that are derived from specialty rums and entice riffs on classic cocktails such as our signature Old Timer, with the name derived from the classic Old Fashioned, but prepared with aged rum and locally harvested honey.
- Martini BarEnjoy a full beverage experience ranging from prohibition-style cocktails to asian infused creations.
- MolidoDiscover the true essence of Puerto Rican coffee at Molido, our charming coffee haven. Immerse yourself in the island's coffee culture as you enjoy expertly crafted brews with a touch of tropical flair.
- NectarTraditional local cuisine restaurant that combines flavors and colors from Puerto Rico.
- Nori Asian GrillThe Traditional Teppanyaki Grills features a variety of Prime Meat, Chicken and fresh Seafood prepared tableside by one of our Chefs
- Picalo GalloOur beachside food truck offers a mouthwatering selection of dishes inspired by Latin American and Caribbean cuisines with a modern twist.
- Prime 787Contemporary Steak House featuring prime beef and fresh seafood
- Sand Trap Bar and Grill
- The MarketStop by day or night for a specialty coffee or choose from a selection of gourmet snacks grab & go style with the spectacular view of El Yunque Rainforest.
- Waters EdgeFull Service restaurant serving ala-carte breakfast, lunch and dinner options
- Wet BarThe Wet Bar provides in-pool seating or service to your lounge chair, offering refreshing drinks like Pia Coladas, Daiquiris, specialty cocktails, wines, and beers for a relaxing pool day.
- 24-hour front desk
- 24-hour security
- Accessible facilities
- Air conditioning
- Barber shop†
- Beauty shop/salon†
- Breakfast served in restaurant†
- Buffet breakfast†
- Car rental desk†
- Catering services†
- 24-hour front desk
- 24-hour security
- Accessible parking
Americans with Disabilities Act (ADA) compliance
Audible emergency alarm for sight impaired guest
Visual emergency alarm for hearing impaired guest - Air conditioning
- Barber shop†
- Beauty shop/salon†
- Breakfast served in restaurant†
- Buffet breakfast†
- Car rental desk†
- Catering services†
- Child programs†
- Children welcome†
- Cocktail lounge†
- Coffee shop
- Complimentary in-room coffee or tea
- Concierge desk
- Continental breakfast†
- Desk with electrical outlet
- Dinner served in restaurant†
- Direct dial telephone
- Doctor on call†
- Dry cleaning†
- Early check-in†
- Efolio available to company†
- Executive floor
- Exercise gym
- Exhibition/convention floor†
- Family plan†
- Fire safety compliant
- Front desk
- Full american breakfast†
- Full service housekeeping
- Golf, Offsite
- Hair dryer
- Hairdresser/barber†
- Heated guest rooms
- Housekeeping - daily
- Individual Efolio available†
- Interior corridors
- Ironing board
- Late check-out available†
- Laundry/Valet service†
- Lobby coffee service†
- Lounges/bars
- Lunch served in restaurant†
- Massage services
- Meeting rooms
- Non-smoking rooms available
- Outdoor pool
- Parking lot†
- Pool
- Private bath or shower
- Public address system
- Public area air conditioned
- Room service†
- Room service - limited hours†
- Secured parking†
- 2nd lock on guest doors
Alarms continuously monitored
Audible alarm smoke detectors in guest rooms
Audible alarms in hallways
Audible alarms in public areas
Automated External Defibrillator (AED) on-site
Automatic fire doors
Basic medical equipment on-site
Building meets all current local, state and country building codes
Camera monitoring parking area 24 hrs
Camera recording parking area 24 hrs
Complies with Local/State/Federal fire laws
Controlled access to parking
Dead bolts on guest room doors
Electronic room key
Elevator auto recall
Emergency back-up generators
Emergency evacuation plan
Emergency exit maps
Emergency info in room
Emergency lighting
Evacuation drills
Exterior doors (except lobby entrance) require key access at night
Fire detectors in guest rooms
Fire detectors in hallways
Fire detectors in public areas
Fire extinguishers
Fire extinguishers in hallways
First aid available
Frequency of evacuation drills
Guest room doors self-closing
Hard wired smoke detectors
Lighted parking area
Lighted walkways
Multiple exits on each floor
Parking area attendants
Patrolled parking area
Private security available
Public address system
Response time (minutes) from fire/police department
Safety chains on guest doors
Secondary locks on sliding glass doors
Security
Security 24 hours/day
Smoke detector in public areas
Sprinklers in guest rooms
Sprinklers in hallways
Sprinklers in public areas
Staff Red Cross certified in CPR
Staff trained in Automated External Defibrillator (AED) usage
Staff trained in CPR
Staff trained in duplicate key issue
Staff trained in first aid
U.S. Fire Safety compliant
Uniformed security
Ventilated stair wells
Video cameras at entrance
Video cameras in hallways
Video cameras in public areas
Video surveillance monitored 24 hrs a day
Video surveillance of parking
Video surveillance recorded 24 hrs a day
Viewports in guest room doors
Visual alarms in hallways
Visual alarms in public areas
Well lighted exit signs - Spa
- Sundry/Convenience store
- Technical concierge†
- Turndown service†
- Valet cleaning†
- Valet parking†
- Valet same day dry cleaning†
- Wakeup service
- Water sports, Offsite
- Wireless internet connection in public areas
- Conference Suite†
- Convention Centre†
- High Speed Internet Connection†
- LCD/Projector†
- Meeting Facilities†
- Meeting/Board Rooms†
- Overhead Projector†
- Slide Projector†
- Whiteboard†
- Wireless Connectivity
- Wireless Internet Connection
† Fees may apply
- Children's program, onsite †
- Fitness center on-site †
- Outdoor pool †
- Pool †
- Spa †
- Fishing †
- Golf †
- Snorkeling †
- Bacardi Distillery
- BioBay Fajardo
- Castillo San Felipe del Morro
- El Yunque National Rainforest
- Old San Juan
- Restaurants
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2866 reviews
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May 11, 2025Great start!
Hernandez is amazing! Even from the start, check in was so smooth and easy. Really appreciate the team, especially Hernandez!! Looking forward to our stay here and the great atmosphere. Thank you Hyatt!! Y’all are awesome!!!!!!!!!!!!!!
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May 10, 2025
A relaxing trip
Was in PR for 5 days, we were at the Hyatt for 3 of them. We had beautiful weather, beautiful bungalow. Service was amazing. The only negative is that the front desk never told us the 16% on our bill. The bar is very upfront with it. But the 2 gentlemen we dealt with, was Ricardo from the sand trap and Angelo from Prime. Both were amazing and went above and beyond.
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May 08, 2025Don’t go for the beach and beware the bugs
The resort itself was fine. It was very clean, if not very spacious. The tub was great. The housecleaning was great, but bar employees were not the friendliest, probably due to the fact that they got 16% in tips automatically. The real problems with the resort were the murky ocean and the massive amounts of biting no see ums.
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May 07, 2025
This is the place you want to be at!
The Hyatt Grande Reserve is exceptional. It was so luxurious. Huge room with soaking tub combo shower room. Five restaurants at all price points and all selections of food and kids meals. Gigantic pool with lots of lounge chairs, lots of towels. The were lounge chairs and umbrellas on a beach with crystal clear water that begged you to go in and float around. What makes this place is the staff members. Everyone was smiling and went above and beyond to help us or answer questions. Golf Cart personnel would stop and ask if you wanted a ride even while we were strolling the tropical garden pathways. The resort is well appointed with amenities and the room was fully stocked with towels, water, frig and was large. Super comfortable bed with lots of pillows, huge patio/balcony with lovely views. Food truck on the beach for a snack, a market with grab and go sandwiches, ice cream, coffee, pastries. I loved the martini bar that had apps if you needed a snack. Kids activity area and pool. You could play pickle ball, golf and different games were all available. They had music on the patio. It was a time to get dressed up in a nice dress for fine dining or shorts and a tee type of eatery. Lots of choices. Everything was easy-check in and check out, getting questions answered. There were many staff members available to you. It was worth every dime. This is the place you want to be at. It was safe, my room was spotless and you really don't have to go out of the resort. They had a Tour Info booth and we went on some fantastic tours. All the folks in Puerto Rico were really nice and helpful. Everyone was so happy and smiling. It was our first time visiting and all of the above made it that more enjoyable. I can't wait to come back, I'm already dreaming about it. I love the Hyatt!!!
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May 06, 2025
The perfect vacation.
The hotel was perfect from Check in to check out. The rooms were very clean. The views were beautiful. The staff was amazing! The spa was fantastic. Waters edge restaurant had a beautiful breakfast buffet with amazing omelets made to order. Michael was a great manager of Prime and Nori. The food and service was incredible
- AdvisoryA minimum mandatory hotel-imposed resort fee of 18% (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- General Policies: No charge for children 12 yrs and under when sharing room with parents
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
- Pet Policy : Pets Not Allowed