What We Love
- Located on the beach and in Isle Verde, this resort is in prime location to enjoy all that San Juan has to offer.
- Feel free to explore 15 acres of beautiful resort property.
- Enjoy full access to a wide variety of thrilling ocean activities.
Things to Know
- The resort is located five minutes away from San Juan Luis Munoz Marin Airport.
- Food and drink must be purchased separately.
- Onsite activities are available for guests of all ages.
Sparkling blue waters and a pristine beach are the perfect spot for lazing the day away, but for those seeking an adrenaline rush, try the jet skis, banana boats or parasails. A huge pool complex offers a swim-up bar, Olympic-sized pool, spas and waterfall, all set against a lush garden backdrop.
In need of serious relaxation? The Edouard de Paris Day Spa, located on the 10th floor of the hotel, promises to calm both body and mind with massage, facial and body treatments. With five private-treatment rooms, couple's nook and a Salle de Relaxation, you can achieve inner and outer peace. Splurge with an in-room massage to really unwind.
A resort fee (included in the listed price) guarantees you access to the following services and amenities:
- Live lounge entertainment
- Access to the Fitness Center
- Daily pool activities
This hotel is NOT All-Inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.
Location
Puerto Rico - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1061 reviews
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Jul 04, 2020Great Stay, Wonderful Beach and Amenities...understaffed?
We are locals eager to support tourism and took a weekend stay in this hotel. This wasn’t our first stay so we had something to compare it to. Let me just say I felt extremely safe, protocol was rigorous and naturally made check in a little slower but we appreciated the additional steps in order to insure a safe trip. The grounds are extremely well kept the staff was courteous and the beach crew was a total delight. The hotel was not at capacity, which left us wondering why it was so hard to communicate to front desk and no housekeeping during our stay. When we did manage to contact someone they swiftly tried to attend to our needs. Overall a wonderful safe stay in an AMAZING beach, can’t wait to go back!
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Jul 04, 2020Not so impressive hotel and very unpleasasnt check-in
We stayed in Fairmont El San Juan hotel in the end of June. We had have very early flight - only option that we were able to get. After full working day we wake up at 2:30 AM to start out journey. I requested early check-in about a week before from a few hotels and this - San Juan - at least replied, that they will do everything possible to accomodate us earlier. Official check-in at 4PM. We arrived at 11:30 AM. Here was no other guests arriving at this early time in the middle of the week. We were very tired. First impression of property - check-in providing person at the counter with name on the badge - Maria. We were patiently waiting about 30 min while she have finished talking with somebody passing by. We were already dreaming about our chilly prepared room, refreshments... We were only guests in the dark, huge, empty lobby. No smile, no welcome from check-in Maria. She just coldly mentioned "You know official time for check-in", when I reminded about request she write down our mobile phone on separate pice of paper in case if room will be ready and then have never text or call us. Hotel was reopened at 25% capability, it was just a few guests during the week days.. Not understandable what was the problem to provide one standart room, ok, at least a couple of hours earlier. When we come to counter at 3:30 PM, and remind that we are waiting from 11:30 , it was another women at front desk - more adequate than Maria - but also no expression of smallest regret, or empathy, or saying something kind for desperate travelers - but room was suddenly ready - who knows when, may be long before - may be the odd Maria just lost piece of paper with our phone number. I can not imagine how they will work when it will be reopened 50% or more capability. The hotel itself is exatly what you see on the pictures .Property is beautiful and big, well kept, with nice plants and pretty fountains. Room is spacious, nice to have glass wall. I would add something where you could dry wet closes. The best thing here is a great Isla Verde beach. I was in many Caribbean places and may be this one - is the best, at least in June, when water is so calm. We are very grateful for beach team staff - they were very helpful, friendly, it was a pleasure to see them every morning. All staff actually are perfect, every person which we met - except of check-in. Nice place to eat around, "Playa Papaya", "Chili's", more restaurants. By the way, here is nice cafe on the beach from neighboring hotel with much more resonable prices for delicious coctails. Check it in. In general we were eager going for the beach and happy with this trip - my first - in Puerto Rico.
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Jun 29, 2020El San Juan Hotel
What a lovely experience! I was very impressed with this hotel, all the amenities and the quality of their customer service! I was also touched by the cultural sensitivity and their sense of inclusion celebrating gay pride weekend with a beautiful show by the pool. Many thanks to all the staff specially Mr Fabio Diaz who made sure to make me and my friends feel very special during our stay! We are definitely coming back!!
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Jun 23, 2020
Beautiful Hotel and Excellent staff !!
We visit the hotel two weeks ago . the Facilities are very clean and they have a very strict protocol in this circumstances of the pandemic . All Employees are super friendly especially to Mr Fabio diaz. very profecional .The hotel is beautifull and we have and amazing time...Will Come back soon !!
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Jun 22, 2020
pandemia visit
we visit the hotel for a weekend couple weeks ago. they have a very strict protocol . they took temperature and even gave us a welcome kit with mask gloves and antibacterial gel.. the property is so big that people can be by the pool with distance.. we order room service and it was great! they give us a bottle of champagne . service was excellent and we feel safe . room was very clean amd desinfected.. it was so good that we make another booking for next month.. isla verde beach is the best . we had a great time. well be back