What We Love
- Take a stroll into Old San Juan and try out the unbelievable Puerto Rican ice cream.
- Explore 17 acres of beautiful tropical scenery located around the resort.
- Delight your palate with a diverse selection of outstanding restaurants.
Things to Know
- The resort is only 11 minutes from the airport.
- Food and drinks must be purchased separately throughout your stay.
- Onsite activities are great for adults and children.
Let your worries melt away with the crashing waves at this resort located on 17 acres of lush, tropical gardens, waterfalls and tropical bird sanctuaries. Perfectly set on a private peninsula between historic Old San Juan and the bustling Condado area, this beachfront paradise provides seclusion within a coconut's toss of a hip, exciting destination.
Relax with your honey in luxurious cabanas on the beach, or watch the little ones splash themselves silly as you lounge in the comfort of a poolside couch and enjoy attentive service from pool side servers. The unique Vacation Station secures special rates at hotel restaurants and lets kids 12 and under rent toys and games. This resort is out to make this vacation fun for the entire family.
If this getaway is meant to spark a little romance, the two of you will find plenty of opportunities for intimate moments. Relax together in the two infinity swimming pools that look out on the Caribbean's turquoise waters, cascading waterfalls, swim-up bar and two seaside Jacuzzis. For adventurous types, a dive center is a few sandy footprints away, or grab some rackets and score love at the resort's tennis courts.
Having trouble letting go of your mainland worries? Try stopping by the well-equipped fitness center to work out, and then make your way to Olas Spa for a decadent and soothing four-handed massage appropriately named the "Olassage." Your worries will be history!
When the little ones are hungry, treat 'em to the best meat and potatoes anywhere, at Morton's Steakhouse. Or indulge in taste bud heaven with Italian fare at Rotisserie Il Giardino or any of the other six restaurants - including Starbucks - available at the resort. Still not done and don't want to be the last warrior to fall (into bed that is)? Scoot on over to the birthplace of the piña colada at the Oasis Bar and let the team bop 'til they drop. Then it's off to bed because another day of fun is just waiting for the sun to rise!
A resort fee (included in the listed price) guarantees you access to the following services and amenities:
- Health club and tennis court
- Selected beach activities
- Beach umbrellas
This hotel is NOT all-inclusive. Food and drinks must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.
LocationPuerto Rico - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - There is a mandatory hotel-imposed fee payable directly to the hotel. The following inclusions are subject to change at any time without prior notice.
with the exception of Caribe Hilton. For somebody not staying at the property, they would need to purchase a day pass.
- 24-hour use of fitness center
- Access to the Tropical Gardens & Bird Sanctuary
- Access to beach chairs and umbrellas
- 1 hour complimentary use of Olympian sponsored tennis courts (upon availability)
- Unlimited use of kid's playground
- Access to Islita sundeck (upon availability)
- Daily outdoor recreational activities such as, but not limited to: bingo, daily rituals, bocce, yoga classes etc.
- 20% discount on beach cabanas (upon availability). Hourly price with a minimum purchase of 3 hours to include 6 sodas or waters and seasonal fruit plate. Discount only to applies once per stay
- Access to daily fish feeding ritual (upon availability). 20 people per session and food supplied
- Access to history tour (upon availability). 10 people per session. One morning session and one in the afternoon
- One additional scoop of ice cream of similar when purchasing a scoop of ice cream at the ice cream parlor
- 30% discount on a bucket of bio degradable fluoro golf balls and use of golf club for the Evening Aqua Driving Range
- Access to daily botanical tour of the resort’s 17 acres of landscaping
- Complimentary 30 minute use of basic snorkeling equipment. Applies to one use per room per stay
- 20% discount on selected spa treatments. Valid for one use per room per stay
- Access to telescopes in the evening (upon availability) to star gaze
- Coupon for use in games room
- Pina Colada tasting at Atlantico Pool Bar
- 10% discount on a minimum purchase of $150 at selected retail vendors on property (not food and beverage, food and beverage retail or spa treatments or spa/fitness center retail)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7684 reviews
Service was good but certain circumstances changed the experience
Due to coronavirus scare, all amenities on the property was shutdown at 6pm with no notice. Could not leave hotel room after 6pm. Normally one travels to Hilton properties for the amenities. Couple issues with breakfast restaurant as well. Everything else was great
Bad customer service in tough times
we were at the hotel when the corona curfew went into effect hotel management was horrible! leaving nearly no options for guest to get food stay away, you won't know what you'll get. onsite food quality and price was not a good value
great beach and located about 15 minutes to the airport, i did request non allergic pillows 4 times and never received. restaurant choices were OK plus the Morton steak house on site which was very good (but pricey as expected)
Pick another hotel
When we showed up at the Hilton Caribe at 4 a.m. after a late-night flight. Even though we paid for the Garden Room beach view we were given a lower room. We were given our room keys to the lesser-room that night for one night and that was it, no map of the resort, no listing of activities, nothing. Our room number was not even written on the key card. Our room was right next to the elevator and of course at 8 a.m. we were awakened. I sent a text message through the Hilton app, as I do, and followed up with another request for a change in the room. To my surprise, rather than answering on the texts as is normal practice, the front desk called at 9 a.m. and woke up my entire family. We were told she called because of the urgency. When I asked if we could move right then when she called, she said our room would not be ready for a while. So why the urgency. After following up a few times, we were told our room was ready. It was 5 p.m. and we were told we had to move before 6 p.m. When we arrived at our new room (752), the shower handle broke and we couldn't get showers. The bathroom door was stuck and once you closed it, it took all the weight I had to open it. We called and maintenance came. The shower was fixed but not the door. The next day, the shower handle broke again. Again, we had to call maintenance to fix the shower. This time, we asked again to fix the door. For the last two days, we didn't receive any room cleaning. For the LAST TWO days, we had to find our own towels. Our room was not made up. This morning, I checked my billed and the hotel has charged my credit card for MY ENTIRE STAY twice. I called to work it out. I had not intended to get upset or complain about the other events of the stay. I spoke the manager. She said a few people had called about that but it was not the responsibility of the hotel, to call my bank. I was staring at both charges on my screen as I spoke to her. If it's happen to several customers, don't you think it might be the problem of the hotel? I did follow up with my credit card this morning and they confirmed that I was indeed billed twice. They opened the dispute to fix the problem, a problem that the Hilton created but didn't try to fix. My intent of the call was not complain but rather to work out my bill. I just wanted to be done with the entire stay at that horrible hotel. Instead of apologizing for all of the myriad mistakes, she just kept telling me she wouldn't help me and to call my bank.
Mediocre at Best; HHonors Members Should Avoid
I’ll start with the nice things to say. The location is only 10-minutes from the airport and Old San Juan. They have a private beach cove, and the lobby looks nicely remodeled. The tennis courts are in good condition ($6 per racquet rental). We were happy to discover that there’s a wonderful food hall in the Paseo Caribe complex a 5-minute walk away. We ate most of our meals there as the Hilton’s options looked sorely lacking. Uber can drop you off at the front door, but they can only pick you up on the edge of the property, which to be fair is only a 3-minute, covered walk from the front door. But the Uber drivers claim the Caribe is the only hotel with this restriction. The pool area is reasonably attractive (it is on the ocean) but could use a significant remodel as the tile is worn out and dirty looking (although it probably isn’t dirty per se). The 2 hot tubs are very small (maybe 5’ x 8’) and didn’t get very warm. As a Hilton Honors diamond member, I’m used to an included breakfast and simple courtesies. However, this hotel charges $11 more per person if you want the “hot breakfast,” wich consists of Omelettes, eggs, bacon, sausage, and waffles—standard low-end fare. Both gold and diamond members are treated to this up charge. There are signs throughout the restaurant calling out what is verboten! They also wanted to charge for a 2pm late checkout, even though they’re clearly not full. There was neither a welcome gift nor daily, complimentary water provided. They did however provide a complimentary upgrade to a junior suite (again because they’re clearly not full). The junior suite is moderately spacious with an excellent view over the ocean and small balcony with two chairs and a table. FWIW, we booked this stay with points. There are no built-in USB charging ports, so be sure to bring your own adapters. The bathroom is very standard (combo shower+tub with curtain). The room walls are paper thin. You must use a library voice to avoid being heard by your neighbors either from an adjacent room or the hallway. In general, if you have low expectations and are just looking for a decent place on the beach, the Hilton Caribe will serve you fine. But anyone looking for luxury or membership recognition will be sorely disappointed. It just has the feeling of nickel-and-dining.