Catalonia Riviera Maya

The resort does have connecting rooms, however, they are limited and based on availability upon check in. We are unable to guarantee connecting rooms as they are simply a request.

Just advise them ahead of time you would like to have the rooms next to each other. They may not be connecting, but at least they will be right next door

Yes. Our room had a door to the next room.

The priveleged suites do not connect. Not sure about the priveleged rooms or standard rooms.

Yes there are almost all of them are have a connecting door

We chose to take transportation as a part of the package with Cheap Caribbean. Booking now is the best thing to do instead of looking for transport when you get there.

There are options to take transportation on your own such as a taxi from the airport, however, we do not have the rates for any taxi company.

The only other option I know and that is a taxi which costs approximately $85, one way, during the off season. I obtained this information form the conceirge and front desk staff.

You could take a cab but you'd ve looking to pay twice as much than if you just use the shuttle service. I believe we paid $90 per person round trip to use the shuttle.

Honestly, the shuttle service can be annoying riding with others while dropping them off on the way, but it's the most economical way to travel there and back... a very good way to keep your cost down. Taxis are fairly expensive.

We used the airport transfers offered by Cheap Caribbean. The resort is 1 hour from the airport so it was cheaper than a taxi and we were not going to need a rental car for the week.

Its an hour and a half drive I recommend just purchasing the shuttle for cheap Caribbean it makes it easier and they do all the work for you plus its a lot safer then taxies in Mexico

you can go by cab, but be careful when you leave the airport, many people are looking to give you a ride and you can end up listening to a time share lecture. You are better off taking the transfers that are offered w/ your package.

We just got back and we rented a car right from the airport. It was so easy and it gave us endless freedom to explore other things while we were there. Total cost for 5 days was $140. Totally worth it. There were four of us and the shuttle costs about that and you are stuck at the resort. It is an easy and safe place to drive.

The resort is an all-inclusive, which means that all of your meals and snacks are included in the package pricing that you pay. Sometimes resorts do limit the number of times you can make a reservation and eat at the specialty restaurants, depending on the number of nights you are staying at the resort.

There are several buffet restuarants and snack bars which have liberal hours. When I arrived I was given vouchers, no cost, and all it required was a reservation. This was usually in the invloving serving steaks. Reservations are free and easy to make. I understand the need for reservations so that they can have steaks available for guest. Dining area set up with table cloths and candlelight

You can eat the buffets everyday all day as many times in a day as you please. They will give you three vouchers which you can use to make reservations at the other restaraunts at the resort such as a Japanese, Italian, Steakhouse or sports bar.

we stayed 7 nights and we had 4 vouchers. the meals were great though. even the buffet.

We had a priviledged suite and stayed 15 nights, but still only got about 4-5 coupons per week. No problem though - we had left over. The steak house is the best, then the Japanese. The Mexican, Spanish and Italian are all so, so.

I believe we got three vouchers on our four-day trip... but it may be the same with privileges.

We were there for 7 days and received 4 vouchers for the a la cart restaurants which gave a nice break from the buffets. I think if you are going all inclusive you will get the vouchers whether you are privileged or not. Check the web site.

you only get vouchers depending on the amount of days you stay.. and lets say you get 3 vouchers then you can only eat there 3 times.. the other times you have to go to the buffets..

Yes for certain restaurants but privileged can do every day

We stayed for 8 nights and they gave us 4 vouchers and spy only get to use them once but I heard that you could ask and maybe get one or two more and if you are privileged you will get an additional 2 more from the original amount offered I recommend the Japanese restaurants above the rest its more fancy and a lot better food

you are given dining vouchers for the specialty restaraunts depending on how many nights you are staying and your room type. We went for 4 nights and stayed in a priveleged suite and received 3 vouchers. Plan ahead as the speciality restararaunts are not open every night. check w/ the front desk to see what nights each one is open.

Cinco de Mayo apparently is more widely celebrated in the US than in Mexico. If you are concerned about big celebrations and partying you needn't be concerned as it is generally considered "just another day" in Mexico . The resorts may celebrate the day in some way for the benefit of the tourists but it is considered a "minor" holiday in mexico.

Expect a very excited bartending crew. We went after Cinco, and they were still giddy.

There are scuba excursions which can be purchased with your vacation package or while in destination.

I don't know if they offer certifications but they offer scuba tours for non certified people. I thought the price was reasonable but was to afraid to try myself.

Yes they will do classes in the pool and one day certify you

The resort does offer this on site and you can set up outings for diving here as well. You can also walk down the road about 4 blocks to the harbor and set up dive training/dive outings there with the local company.

Yes they do I saw them every morning dog less in the look and overheard a guy taking a test for his certification at the scuba shack

The resort offers free scuba diving certification courses in the pool daily. The staff that conducts the lessons are very friendly and helpful!

It does not appear the resort offers 24 hour room service. The resort usually has a variety of food at the buffet, however, the types of food are subject to change. We do not have any reports on file in regards to the Standard Rooms not being comfortable.

There were no menus in the rooms so I don't know if there was room service or not, we did not need or think about it. Lunch and Dinner there was a variety of fresh fruits, breads, Mexican cuisine, some pasta,meats, and made to order entrees as well. Breakfast menus included eggs made or order or scrambled on the buffet, bacon, sausage( flavored with cumin I think because it had that taco meat flavor) lots of cooked veggies and Mexican breakfast foods, some sweet breads and pastries, cereal, fresh fruits(watermelon was the best). All day the snack bar had hamburgers, hot dogs, ribs, chicken wings, nachos, salads, fresh fruit. We stayed in a privileged room because I wanted a coffee maker and having free wifi was nice too.

No it does not have 24 hour room service the standard rooms are just fine no reason to upgrade unless you will stay in your room the majority of the time. the buffet is very good most things are served every night with a variety of different options breakfast is very good the French toast is the best I have every had . For dinner I recommend the Japanese restaurants at the resort to use your meal tickets on the rest are not worth it but show up for dinner at 6 to avoid waiting for an gourd for a table it is a habbatchi bar style very nic

Standard room is nice and clean you dont have to upgrade.

Not sure on the hours of room service, we never used it. We did, breakfast & lunch at the buffet. They serve american food along w/ local specialties. Right next to the pool is an eating area that serves pub food (nachos, french fries, burgers, hot dogs, pizza, etc.) The standard rooms have no coffee maker or mini bar. If you upgrade to a priveleged room you will have a coffee maker and a mini bar that's restocked daily with soda, bottled water and coronas.

No room service at all. The standard rooms are very standard. The buffet was usually salad, fruits, hot dishes, pizza, and a grilled dish like fish or meat. Lots of desserts and bread. The restaurants definitely had better food and service but lots of extras not included, eg, bottles of wine, beers in bottles etc.

I am not all that picky but when we got to the standard room we had booked we were greatly disappointed. Upgrade to the privileged rooms you will be much happier. We did that on the spot And they were very accommodating . The buffet was really good. A wide variety. Breakfast had everything you could possibly want to eat for breakfast from fruits to pastries to eggs to cereal. They had an omelette station and also plenty of breakfast meats. Lunch and dinner were good at the buffet as well. They always had salad soup lots of desserts and a wide variety of meats. Of course they had a lot of Mexican options but they always had pasta going and different fish and beef, chicken and rice. It was your typical decent buffet with quite a wide variety of food. They do have a snack bar that has burgers french fries pizza etc. that is open until 2 AM. I cannot remember if room service was 24 hours or not. It's so beautiful there we would've never wanted to stay in our rooms and eat!

Yes, they have room service. My husband and I thought we would be hungry and have to use it but we never did! The breakfast buffet has a variety of fruit, breads, pancakes, French Toast, potatoes, hash browns, sticky buns, oatmeal, and Mexican breakfast foods. There are also stations you can get eggs made the way you'd like them and crepes made the way you want them. The lunch and dinner buffet has tons of options. We only ate at the lunch buffet because we went to the restaurants at night. However, the lunch buffet had Mexican dishes, different types of fresh fish, vegetables, fruit, pizza, pasta, potatoes, rice, salads, and mini desserts. It was good. I would suggest upgrading. The standard rooms are run down and you don't get the perks you do with the upgraded rooms. With the privilege rooms, you get a minibar in your room that is replenished everyday with bottled water, soda, and beer. You get access to the restaurants for dinner each night, and room service is included with the upgrade not the standard. We did the honeymoon suite, which was well worth the extra money because we got additional perks!

We did not have any kids with us but there were a lot of children with their families. I did not see any organized children's activities but that doesn't mean there weren't any. I mostly saw the parents with their children either on the beach or the pools.

Its a cute small day care right underneath the main lobby. Looked nice....

The kids are taken care of and many things for the kids to do and they can stay from 11am to 5pm and Mara is Fabulous with the kids

They will have fun. Organized and staff us great with them!!!! They never want to leave.

Hello, I dont have any photos but did get to see the kids mini club. its on site. located at hotel right next door. which is a sister property to the Catalonia Riviera Maya. However, I did not see any action there..perhaps they were closed as I did no see any kids at any time.

The Catalonia Riviera Maya All Inclusive does not have a specific topless bathing policy. While it is not being prohibited, it may be dependent on the type of guests staying, as European guests are more inclined to do so. We recommend contacting the hotel directly to request additional information.

Not really. We did notice maybe a 4 or 5 times that we saw topless sunbathers. Definitely the exception versus the rule.

I was just there for 7 days and saw 5-6 different topless women at Catalonia each day. It's a minority of women and girls going topless, and they all seem to be European. You should expect to see a few people topless, but only a small proportion of guests.

no its not.. however during our whole stay we did see 2 women who were topless.. lol

No, it's rare. After staying there for 12 days, I only saw two women topless. One was in a remote tanning beach. The other took a quick dip in the water and then put her top on.

There was one lady that was topless during the entire week I was there. everyone else was covered

I have seen two people topless during my four day visit, so it happens

When some people from Europe come some of the ladies will go topless but only on the beach, because there are kids there and they do not allow in the pools

There were a couple of women who did not very common but there was not a big fuss about it as long as its discrete in a way and not going crazy about it

no topless

Ther were a few topless females that were there but not many.

Yes!

Yes but its hard to find someone to come to you directly and it also depends where and how far off you sit..

Some resorts do have servers on the beach, however, that service can always be subject to change depending upon the resort's occupancy level.

No. You have to get up and go to one of the many bars

NO!!!! DO NOT GO HERE! this is a cheesy place, not classy at all. please spend more and have a great time else where

No server to bring you drinks on the beach area, however there are two central located available bars on each side of the beach.

Yes there are servers around the beach and pool areas.

Yes they have wait staff to bring you drinks on the Catalonia Riviera Maya side of the resort

Yes, they do....the beach area is small so dont worry the drinks come by fast

Yes they do

yes they provide drinks at the beach

The Catalonia Riviera Maya does offer wedding services. However, if you wish to have your wedding on property, you will need to contact the resort directly as booking weddings is not a service that Cheap Caribbean provides.

Yes, there was actually going to be a wedding on Sept. 1. I am not aware of all the specifics, but I am sure any wedding would be beautiful in such an environment.

yes

yes. they have an office dedicated to events.

They sure do and have a wedding consultant right on the property

Yes, there are wedding services available if you contact guest services.

A pillow menu actually allows you to order the type of pillow that you would prefer (ie down, memory foam). These specialty pillows are in addition to the standard pillows that are already placed on your bed.

yes it is

We stayed in the privileged suite and there is not room service. I'm not sure what the pillow menu is but we specifically asked and there is not room service.

There is not room service. But you can call to request having a bottle of wine or other amenities delivered to your room.

Funny, that's what I figured, but turns out pillow menu means you get a verity of pillow options e.g. soft, fluffy, firm...

Pillow menu means you can select the type of pillows for your bed. Down, foam ext.

absolutly!!!!!

No. Its actually a menu for different types of pillows, hard, soft etc. :) We asked the same thing when we got there

Our packages typically advertize to show the rate per person based on double occupancy. Many of our specials have single occupancy rates. You can remove the second adult from the package by selecting the blank age of guest number 2 in the room. If you have any trouble, please call our office!

per person

couples

These packages from my standpoint were priced individually, what I paid my quest paid and so on. But, it was well worth it because for what you are eating and drinking you made out in the long run. Their restaurants are excellent and high grade. Japanese was excellent. Italian unbelievable, try the lasagna, and Steak House wonderful. Get the filet. They also have a Mexican restaurant and three outdoor restaurants that are open all day for breakfast and lunch. Night life starts at 6-10 dinner and then disco at 11:00 have a ball.

1

My trip to Catalonia riviera maya did not require a 2 person package. My guess certain Couple/ adults retreats may require such. Mike

The packages are for two people.

The price will vary depending on private or shared transfers. If you call us at 1 800 915 2322, then one of our agents will be able to assist you with accurate pricing for your party.

45 BUCKS

$40-60 per person ft.

I set ours up here, before going, with Olympus Tours. It was around $100 USD per; round trip. If you wait till you get there, there are about 100 taxi drivers on top of you trying to get your business; it's like seagulls at the beach when you have food; you have something they want (money/USD)!!!

about $40/person round trip. Keep in mind it is about an hour from the aiport.

We booked ourselves with a cab company called blue oval. It was $60 each Way for five of us. The company was waiting for us with the sign upon arrival and they were very punctual and their vehicles were good. Most people staying there had paid more than this. This actually ended up only being $12 a person each way for over an hour ride. Not bad. You can look them up on the web. Another bit of advice, ignore all the people and drivers snd supposed helpers in the cancun airport walk directly out after you get your bag and outside the doors will be all the drivers with signs. We got caught by some of these people trying to sell excursions that said they were going to help us find our driver. That's a bunch of baloney. Keep walking out of the airport!

If you book through cheapcaribbean.com it's $44/person to take a van from the airport to the resort. The van will also pick you up and transport you from the resort to the airport. It's worth the money because you don't have to worry about taking a cab or other sort of transportation after getting off your flight. It's quick and easy. You just find the Olympus tour stand and hop on a van.

If your set on having a good time, then you shouldn't find yourself bored. This 24 hour all-inclusive resort offers entertainment and a night club. If you need assistance finding the perfect property, you can call one of our New Reservations Specialists at 1 800 915 2322.

I was there in October and it was mostly adults. Nightlife ends at 2 am and there's no where with in walking distance to venture.

NICE PLACE BUT NOT CLOSE TO NIGHT LIFE OTHER WHAT IS IN THE RESORT. YOU CAN DEFINATLY HAVE FUN BUT YOU WOULD HAVE TO TAKE A TAXI TO GO OUT ON THE TOWN

Go to Cancun. Period!!!

more of a family resort

it is not adults only- and i wouldn't say it's a party resort. the pools close at dusk. few people got a rowdy at all and that was during the day- night life is a more chill, relaxed atmosphere.

This is a great family resort, on the medium quiet side. If you are planning a hardy party another place would be best, maybe a Hard Rock?!

As per the information on our site the main difference between the honeymoon privileged and the privileged suite is that the privileged suite rooms are located on the grond floor as they have plunge pools. The honeymoon priviledge does not have plung pools and is located on the higher floors, this room is not considered a suite.

stick w/ a priveledged superior or a privelaged suite. We had a suite and never used the living room. Standard room has no coffee maker or mini bar.

Yes they both have the bathtubs outside. No the honeymoon room is a room no living room. privileged suite Not the honeymoon thats for sure. And you can only eat at the nice restaurants one time every 2 nights you stay at the hotel. So if u stay 6 nights u get 3 nights at the nice restaurants. If you stay 7 nights you still get 3 Nights of restaurants

We just got back from our honeymoon. I think the privileged and honeymoon are the same rooms. The Honeymoon is just an additional perk to the privileged rooms, where they bring things to the room, turn down service, etc. Our room had the plunge pool, with furnished terrace, and it seemed that all the ground level rooms were similar. The balcony rooms seemed to only have either plunge pool, OR furnished balcony, but balcony rooms seemed to have more privacy. Either way you book, if you want a plunge pool, request it! The travel agents can make note of it (but they will say they can't guarantee it...)

We originally booked the privileged suite, but upon arrival we were asked if we wanted to upgrade to the honeymoon suite for an additional $25.00/night. We decided to upgrade and we couldn't have been happier. We had a plunge pool, which we used everyday. Our room was basically a suite. We had an amazing king size bed and a HUGE bathroom with a walk-in shower. It was well worth the upgrade. In addition, we got many perks with the honeymoon suite package. We got a couples dinner with a special surf and turf dinner, we had access to all the restaurants for every night we were there, we had a mini bar with sodas and beers that was restocked everyday, we had turn-down service every night, we had a 25-minute couples massage, we got a free 5x7 photograph after a free photography session with a resort photographer. The honeymoon was well worth the upgrade and I would suggest booking that room! You won't be sorry!

I had a privileged room and it consisted of a lockbox, refrigerator, and a coffee pot. No plunge pool or any other plus.

yes you can.

Yes you can book the honeymoon suite even though you are not on your honeymoon.

Yes you can thats is what we did and there was no problem with it. eVEN HAD A BANNER ON THE DOOR WISHING US A HAPPY ANNIVERSARY

I think so, as long as you're willing to pay the price for it. I've heard other people ask about that upgrade. It is probably worth the investment.

Yes. We just did that. But when you get there ask for an ocean view. We did and got a Fantastic Room, champagne, and different things made out of towels on our bed each day. :)

Yes you can. But the room isnt anything better than a normal room. You get some cheap wine, a dinner which was soso, 25 min massage 40$ to upgrade to 50 mins. And a photo. 300$ for all this isnt worth it.

Yes! It's totally worth the money too.

Yes! We booked the honeymoon sweet and we weren't married. It was well worth it! It will definitely feel like a honeymoon!

After contacting the resort, they advised that they do not accept American money and that they only accept Pesos.

yes they do

yes

Yes

No, they make you change to pesos. At an aweful exchange rate. And they won't break down smaller bills fir tipping. We have never experienced that at any resort before.

They accepted American money and gave you back change in American money. The also have a currency exchange office on site.

yes. and ccd, you don't even need pesos

There is a Cambio/money exchange with a reasonable rate.

You really don't need much money here because everything is all inclusive. Anything else you want to do like an excursion or buying something in the gift store or using the spa can get put on your room and at the end of the stay you can pay with a credit card. If you really want to pay with cash you should change it into pesos because otherwise you will get a terrible rate. They do take American but they round everything up and it ends up costing you a lot more. In the evening some pretty cool vendors set up on the grounds and sell things. They do accept American dollars or pesos but no credit cards. Again though, if you use American dollars they will round up and you will actually pay more. Although dollars are widely excepted at this hotel and elsewhere in the riviera maya, My advice for anywhere in this area is to get pesos. You can get them right at the airport when you land.

Everywhere we went in Rivieria Maya accepted US dollars.

The resort did not take American cash. We didn't exchange our money for pesos either. Instead, we just used our credit card for anything we had to purchase. We didn't pay for anything, except we upgraded our room to the honeymoon suite.

The beach will be a bit more rocky than some of the others in the area.

The beach is beautiful, but water shoes are needed

The beach area does have some rocky spots but it is very swimable and we enjoyed snorkeling there also.

Sandy beach. Very rocky in water! Not too swimable. More like snorkeling water.

The beach was extremely rocky. I suggest a pair of swim shoes, preferably harder rather than soft. An old pair of tennis shoes or closed toe sandals.

Both? There are sections wayyy out that are rocky, but we took the hotel's canoe to get there.

Rocky but try the lagoon

The beach has some swimming access and is a bit shallow, best for snorkeling. Bring water shoes. The adjacent hotels in the area have less beach/swimming. Playa del Carman is a short ride away and a great place to spend the day swimming.

It is somewhat rocky and therefor You have to walk in a certain area as you enter the ocean but once you get in you really can swim all over. They give you snorkeling gear which is pretty cool.

It is rocky getting in at first and in the middle huge rocks but we swam on either side and we loved it. Swim shoes would probably help.

one side is nice the other side the larger side is pretty rocky but swimmerable

CheapCaribbean.com will send you a follow-up email within 2 weeks of returning from the trip, asking you to review your recent vacation. Be sure to check your email account upon return, and follow the instructions provided in the email.

Once you come back from your trip cheap caribbean send you a email where you can put up a review.

Specific brands are subject to change as it is depending upon availability, however, resorts usually have some U.S brands and some local brands.

Corona is the only beer that is "all inclusive"

Modelo and Corona

Only Corona is served inclusive. All others are extra cost.

Corona and some mexican beer.

just spent a weeks there & the only draft beer they have is corona extra. your mini fridge is stocked with 2 corona cans daily & more if needed.. you can get corona modelo budlight Budweiser Coors light or dos Equis (sp) in a bottle but that cost money

Local beer is included. Other beers are extra. Several US and EU brands are available.

The main type of beer of tap was Corona. However, they did have Miller Light, but I didn't see anyone drinking it. I would recommended drinking liquor because they have a HUGE selection and can make any mixed drink possible!

Corona and modelo. You have to request corona if u want it. If u just ask for a cerveza, they will give u modelo.

Modelo is at all the bars, but if you upgrade to PRIVILEGE, the Chill Out bar has Corona.

The All-Inclusive features Include breakfast, lunch, dinner and snacks, unlimited domestic alcoholic beverages and soft drinks, nightly shows in the theater, all taxes and gratuities.

All inclusive includes all. There were some restaurants, I believe 5 that you had to have a pass for. But I cannot tell you how we got the passes. We had them when we arrived; Mexican, japanese, Italian, Steak and a Tapas bar were the passes required. All others, I think 3 restaurants are on the all inclusives and there is TONS of food...salads, seafood, chips, hamburgers, chicken, omelette stations, and all the alcohol you can manage I will say that like most resorts anywhere, the different color bracelets gets the staff at attention, but if you are member of a club, you should expect that. We were bare bones minimum guests, and were VERY satisfied. a few, and I mean very few US dollars goes a long way with thestaff. Slip the bartenders $2-5 and they remember you!!!

The all inclusive covered all beverages (though there was a wine list available at several of the restaurants for an upcharge) and the buffet. Themed restaurants were done through a voucher exchange, with the number of vouchers depending on the length of your stay. I thought it was worth it, especially because the themed restaurants were only open in the evening, and not generally dining experiences I wanted to repeat.

All the food is included all drinks included I can eat at two restaurants with the coupons you get on check in, was the all inclusive worth it YES!

No catches really. We drank anything and everything and we paid for no food or beverage. If you buy water yes, so if you do keep your container and at the bars outside Margarita Bar and Tequila Bar they have water dispensers you can refill instead of paying all the time for water. Also, you can order anything and they will make it. No catches what so ever. If you spend money it will only be on presents or take home items. Honest Injun. (haha). It is well worth the price and they will try to get you the closest airport to exit and come home. We left right out of our town.

I think if you decide to only get the Garden Rooms, which is basically like a hotel room you are limited to the number of nights you are allowed to eat in the restaurants. The restaurants are much better than the buffet, so it's worth the money to upgrade and have access to 3-course dinners with good food. Mikada, which was the sushi restaurant was our favorite! However, if you upgrade to the privilege suites you get extra perks including a mini bar in your room that is replenished every day with beverages. This upgrade sold us alone because we got bottled water stocked every day, which came in handy! If you do the Garden Room (cheapest rooms) this option is not available.

Well worth the money! No catch or raw deal! They give you vouchers to the restaurants at night and you choose which one you want to eat at...we ate at the Mexican, japanese. italian, and the steak house. For breakfast and lunch you can eat at the buffet or snack bar. Great food overall.

All inclusive applies to all drink and food so it definitely is a better deal. Only thing not included is specialty wines (house red and white are included) food-wise, all inclusive gives you everything but you can pay extra for lobster dinners. All inclusive is great if you want to leave the wallet in the room and simply enjoy your vacation. What you lose a bit at an all inclusive is that the food is always plentiful but a bit more average in flavor and presentation. You won't get more options not using an all inclusive option though if the resort offers it, so my recommendation is to either go all inclusive or go to a resort that doesn't even offer all inclusive.

For this resort, the transfers are not included, they would be an extra charge. If you would like to talk to one of our sales agents about which resorts do have complimentary transfers, you can call 1-800-915-2322. Thank you.

you can rent a cab or a van or if you book with a service, book the airport transfers, but I would pay for a private transfer, as you will have to stop at other resorts which prolongs your arrival. The airport has plenty of transfer options

Transportation has to be booked separately, though there are a number of companies which offer the service.

transportation is an add on I paid $65.00 round trip, however your on a van with other travelers, the van makes stops at other resorts and Catalonia Riviera Maya in one of the last stops, so your trip could take up to a hour to get to the resort depending on the other stops.

If it is included in your package. We had Olympus and this was included with Cheap Caribbean you get a voucher with your itinerary and show the tour guide and then at the end of you trip you meet with them and they tell you when they will pick you up to return. Thank god it's all included with your package ask your agent and make sure.

We paid for the additional transportation to and from the airport as an add-on option. It was great. Very easy. Hotel Catalonia is about an one hour van ride from the Cancun airport.

If you book on cheapcaribbean.com you can include van transportation to and from the airport. They are reliable and it was well worth the $40/person to do this! The resort is an hour away from the airport and the van transportation was perfect after a long flight! We didn't have to worry about getting a cab. As soon as we walked off the plane we found Olympus Tours and hoped directly into the van. It was quick and easy.

Transportation is not included. I used "cancun shuttle". Their price is the best and they are professional an friendly.

Book transportation through cheapcaribbean.com. It's a must and a no brainer.

20 mins and cost is 23.00

The following is from our website: Location Catalonia Riviera Maya is located 12 miles south of Playa del Carmen and 50 mi from the Cancun International Airport (CUN). As far as the cab and how much it costs, that is subject to change, therefore, we do not have access to their fares.

It's about 20 minutes from Catalonia, but every night they pick you up at5 pm and then take you back and it is included, don't take cabs it's too expensive. You can go everyday if you want just when you check in ask what time they pick up to go shopping and I am pretty sure it was a pick up at 5 right outside of your hotel.

Hi, did not go but hotel desk said it was $25 US each way.

Playa Del Carmen is roughly 30 minutes away from the resort. There is a van that you can book through Olympus Tours for $25/person that will take you to and from Playa Del Carmen on a selected night from 6 to 10:30 p.m. It is well worth the money!

25 kl.. $20

Catalonia Riviera Maya is located 12 miles south of Playa del Carmen

I think it is about 20 miles North I know it took 1 hour from airport to Catalonia, but they pick up outside every night of the Catalonia at 5 to take you downtown Playa Del Carmen and pick you up and that is included.

Hotel is an one hour van ride from the Cancun airport and South of Playe Del Carmen.

South, not far.

South it is about 1hour and 30 min. from the airport. Very nice area! I recommend it if you want to get away from the hotel zone!

South

Resort is South of Playa Del Carmen

I am not sure what time you wake up, there are a few of the restaurants that serve breakfast starting at 7am. Coffee is probably available then. As far as some place else that might offer coffee earlier, you may have to contact the resort directly. Their email is as follows: rivieramaya.reservaciones@hoteles-catalonia.es Thank you!

Restaurants for breakfast all open at 6:30 am to 11:00 a.m. and there is coffee all day go to El Mercado or Las Brisas they are open with coffee containers as soon as you walk in door even if you don't want to stay you can go all day for coffee, no coffee maker in room though, but these restaurants are open all day and take on different themes all day long., and their coffee will put hair on your chest (haha), but my sister in law loved it.

There are to-go coffee cups that can be picked up in the breakfast buffet entrance. You can grab it and walk around the resort or sit on a beach chair and watch the sun rise! They don't have half-and-half at the resort and you'll have to use milk.

Good luck! We had the same problem.

There are coffee makers in the rooms! And bottled water to make it with. But you have to be in a upgraded room. They don't have them in the regular rooms. Or you can go to the breakfast buffet that opens at 6.

The bar on the 2nd floor above the gift shop and front desk. I think they put it out at 5:30 or 6 am.

good luck if you don't have a coffee pot in your room, you can not get a cup of coffee until the restaurant opens at 700.

All of the buffets have coffee and a to-go counter for coffee too. Also, as long as you don't have a standard room, you'll have a coffee maker in the room.

They have coffee makers in the rooms, which are re-stocked daily. And every morning, we went to the Pure Chill Out bar and had Irish Coffee and Mexican Coffee, brewed right in front of us on the $2000 top-of-the-line machine. There is coffee EVERYWHERE on that resort.....

There are single serve drip coffee machines in the rooms. There are also coffee stations at the entrance of each buffet restaurant so you should be covered.

Coffe machines are in the privilege rooms. Breakfast starts at 6:30am if you don't have a coffee machine in your room.

This hotel is located about 12 miles from Playa del Carmen. The ferry terminal is located right in downtown Playa del Carmen, about a block and a half from the main square and Plaza Playacar.

Its a 20 minute cab ride to Playa del Carmen where you would catch the ferry. Research your ferry schedule in advance. So that you do not run out of time or miss the last ferry back.

The resort is about 45 mins from Cancun. So Im guessing its about an hour and a half from Cozemel

The beer comes directly from either a bottle or a keg from the brewery. Ask the bartender directly how they clean their beer lines.

You will be fine drinking the beer, that's basically what the wife drank the whole time. They have plenty of it too...you won't get sick no worries

We drank beer, frozen and mixed drinks. I believe the ice is from filtered water. They also offer containers of cold ice water at every bar and buffet. We never got sick.

The draft beer is fine, they dont use the local water for cleaning the lines. Its very safe.

Shoot, there is NOTHING wrong with the beer taps, or the water they use to clean it. I saw them clean the Corona lines out with a reverse-osmosis filter setup, with sealed bottled water going in! That's like double-redundancy. The beer, by the way, was excellent....even the Modelo.

You will be fine with draft beer. Draft beer should never have water atted to it, it's not a concentrate like soda. However, even with soda or juices, the resort imports all drinking water so it is safe for consumption.

The beer is safe to drink.

We have visited this resort 8 times, are about to make our 9th visit there. The water is good to drink, as is the beer. We eve took our grandkids and they drank water everywhere and they were fine. This is an awesome resort. I highly recommend it.

INTERNET Catalonia Riviera Maya Resort & Spa offers complimentary Wi-Fi hotspots throughout the resort.

There is wireless throughout the resort and it is free

Yes, hotel offers free internet but connection is not the best. It is very spotty.

Wireless if free. The desk will give u a password. You just have to re sign in depending where u r at the hotel.

There is WiFi-best rececption is in the lobby. It was free.

Yes, wireless internet is free, and they have 8 routers spread over the entire resort. I never got less that a 3x5 signal, and most places (room and lobby) it was 5x5.

Free Wi-Fi! If you have a privilege room you can access Wi-Fi in your room. Wi-Fi is even available at the bars!

Yes they do and there is no charge. Cut out sometimes but came back within minutes.

Yes there is WIFI, and it is free. The service was pretty good, the only place we had trouble connecting was at the beach at the Pure Bar, but we didn't mind. Excellent connection in the restaurants, by the pools and in the rooms.

No cost for WiFi

Availability and access to handicap rooms may be limited, please call the resort directly at 1 (888) 774 0040 for their policy and guidelines on handicap accessibility.

I don't know, but this isn't the place for anybody who can not do stairs. No elevators in the lobby or for the restaurants or access to the rooms. Only know of one elevator not very convenient or helpful if your not staying in that building.

The resort is very handicapped UNfriendly. There are elevators (that don't work) and ramps so steep it's dangerous.

We saw sand wheelchairs on site for use by guests.

We have confirmed with the front desk that this resort is wheelchair accessible. They also have a few handicap accessible rooms, available upon request.

For the most part, the resort is accessible. The lower area restaurants are definitely accessible (Bamboleo (buffet lunch, a la carte steakhouse dinner), El Mercado (buffet all day), and La Brisas (buffet all day). Upper area restaurants are probably not accessible (unless there is an elevator I did not see). The upper area is entirely a la carte dinner - Italian, Mexican, Creperie and Tapas Bar.

For the most part. One of the buildings does not have elevator so having to go around to access the ramp for my Mom who uses a walker was tiring. The other building had an elevator but was towards the back and required more walking for her.

yes

Yes. You can rent a golf cart.

This resort offers the following in regards to daily available activities: Water •Kayaking •Snorkeling •Catamaran •Water polo •Beach volleyball •Pool volleyball •Introduction to diving in the pool for individuals 14 years and older Land •Aerobics •Cycling •Ping pong •Archery •Tennis •Fitness center While this may shift/change from day to day, we suggest upon arrival speaking to front desk to see what is available. You may also contact us directly at 1.800.915.2322 for further assistance if you need it.

We finally figured out that the activities were listed Both in the hallway of your building as well as right outside of The mercado restaraunt down by the privledged beach.

Posted on the walls near the rooms in colorful print.

I read that too but it is easy to find. It is located right on the wall outside of either buffet

I was just there this is just posted by the outdoor buffet or just ask the people in red shirts

We offer Swim with the Dolphins, Dolphin Encounters and Adventure tours for customers traveling to this resort! For full details and pricing, please call us at 1.800.915.2322.

There are three different Dolphin excursions available to book in advance thru CheapCaribbean.com: the Dolphin Encounter, the Dolphin Swim Adventure, and the Swim with Dolphins (Royal Swim). Each excursion is different so please contact our Beach Experts at 1-800-915-2322 for more information.

the marina that is about a 10 minute (safe) walk offers swimming w/ the dolphins. also you can set up a swim with the dolphin excursion through the resort if that is preferred.

Several places! Purchase the excursion with cheapcarribean or with an AmstarMexico representative at the resort.

They offer excursions to two different places. We went to Delphinus and had an amazing time! We got to spend time in the water with dolphins and have hands on opportunities to interact with them. They also do a great job of teaching you about the dolphins habitat, nutrition, and families. If you go, I would recommend going in the morning as you are not permitted to wear sunscreen as it can make the dolphins sick.

Electrical outlets available in room. No worries there. As for radio, not 100% sure as we used our iPhones for music. There IS a clock by the bedside though which may be a clock radio.

The electricity is the same voltage as in the United States and there is an alarm clock/radio in the room.

there is no radio or clock in the standard rooms. there might be some in the privileged rooms/suites. also their electricity is 110V same as USA

They have a standard plug in alarm clock with radio. I brought a wireless speaker and listened to my own music. They have standard USA plugs but outlet/plug converters are sold in the shop.

Hi The lighting was low. Werequested a change in room because I felt as if I was in too dim lighting which makes me tired.

About 1.5 hours by van.

Catalonia Riviera Maya is located 12 miles south of Playa del Carmen and 50 mi from the Cancun International Airport (CUN).

1 hour and 30 minutes

35-45 minutes

The resort is about an hour from the airport. If you have a shared airport transfer it could take longer dropping other people along the way.

About 1 hour.

Its an hour away. We booked transportation through this site (AMSTAR). The only downside was that when they get you at the airport, they make other stops to drop others off, so it took almost 2 hours to get to the hotel. They do make sure you are back at the airport with plenty of time for your return flight though.

Yes wave runners but no paddle boards.

Yes there are jet skis for rent on both ends of the beach. The Hobie cats are free as well as the canoes/paddles.

there is jet ski rental at the resort for a cost. they also have free kayak rentals that the hotel provides. I am not too sure about paddle boards. Also there is a marina about a 10 minute (safe) walk from the resort that might offer more water activities

Jet ski rentals are available on the beach.

yes right there on the beach

Car rental is available at this resort.

We were just there last week and I did not recall a car rental there but that doesnt mean there isnt one. We took a van from the airport to the resort. Walked to the marina for our Catamaran Snorkel excursion we booked thru the resort, walked to the dolphin Discovery place and watched the dolphins and manatees, shopped and had snacks at Joe's pubs. One day we took a van to 5th street in Playa Del Carmen and it was $42 one way. The rest of the time we stayed at the resort. You could contact the hotel directly and ask if they have car rentals available. HC Riviera Maya (Guest Services)

Yes, there is a car rental kiosk just off the hotel lobby area.

Yes. Special concierge next to the check in desk is available for car rental services.

You can book transportation with the transportation desk there. I do remember seeing car rental signs, however it is really cheap to book transportation through the hotel. (We used AMSTAR).

When booking through CheapCaribbean.com we will be more than happy to arrange round trip transportation from the airport for you. The current rate for round trip transfers to and from the airport is $42.50pp.

Cheapcaribbean.com does allow you to purchase transfers to and from the airport to the resort and back. Be advised you are on the transfer companies schedule so you will have to leave 3 1/2-4 hours before your flight time. Our flight was at 7 am and we had to leave at 3:10 am for the airport.

Yes! Purchase with booking or find an AmstarMexico representative after you exit the aiport. They are wearing a red floral shirt holding a cheapcarribean sign and amstar logo sign. May not be outside if the transfer was not purchased ahead of time.

Yes if you book it extra with cheap carribean. Some resorts offer free shuttle to and from airport.

The resort does not but you can arrange through other companies such as Cheap Carribbean

This resort has a Kid's Club offering supervised activities for children ages 4-12. Daily, 9am-5pm.

Yes. There are kiddie pools and a small park for kids as well

not much. I would look at another hotel.

it seemed that the kids there had tons of fun!! i personally dont have any kids but they did it looked fun because they did have a lot of fun activities through out the day!! :)

Yes. Lots of families there. Looked like they had a great kids progrm

You can book the vacation package directly from our site, or if you need assistance, you can contact one of our Beach Experts at 800-915-2322

For pricing and availability inquires or to make a booking, please call #1-800-915-2322 to speak with an agent in our New Reservations Department.

We booked online through Cheap Caribbean. Super easy. Call them if you need help. They are great to work with. Did everything online. Booked air, resort and transfers all at once. This is our 6th trip we booked with them. Price depends on where you are flying from. We are from WI and got a direct flight fro Minneapolis. We were there in 4 hours! No other way to go...

I used CheapCarribean.com. Extra for shuttle to hotel and airport but worth it. I also opted for the travel insurance because it has medical coverage included.

Resorts do not discriminate against their guests. However, should you have specific questions regarding this resort, we do suggest contacting the resort directly as they would be best to assist with your inquiry. The email address to the resort's website to contact them directly is rivieramaya.guestservice@hoteles-catalonia.es.

Yes. I've seen gay and lesbian couples. All are welcomed!

We just got back and had numerous couples there

The resort only accepted credit cards or they wold charge your purchases to your room so you could settle up your bill at the end of your stay with a credit card. Off theresort they took dollars everywhere.

you do not have to change currrency. i took zero cash and used my card for all purchases on resort, gift shops, and for pictures during excursions

Credit card use is easier. They rarely accept american dollars unless you are leaving a tip. There are ATMs everywhere that you can use to receive pesos

credit card and pesos. no us dollars at hotels.

We could use credit cards on site and off. The resort has to take pesos, but most things you can buy there are chargeable to your room. Dollars are readily accepted off resort.

They do provide transportation, you need to get out of the airport as quickly as possible and find the flowered shirts, you will have several people trying to stop you, they will tell you they can tell you where your ride is, tell them you already know (unless you want to stand there for a half an hour while they try to sell you stuff). Once you get outside follow the walk to the right and go to the very end, there you will see the flowered shirts.

Cheapcaribbean.com does allow you to purchase transfers to and from the airport to the resort and back. Be advised you are on the transfer companies schedule so you will have to leave 3 1/2-4 hours before your flight time. Our flight was at 7 am and we had to leave at 3:10 am for the airport.

$50 per person for roundtrip aiport transfer. Well worth the price and easy to find your AmstarMexico representative once outside the airport. They set up a time for the return once you've settled in your room back at the resort.

buy your transfer up front from cheap Caribbean. The resort does not provide transportation. You can get a taxi but cheaper to book in advance

If you book through cheap Caribbean, you have the option to choose a transfer. They are there to get you when your plane lands & they schedule a time for pick up on the day you leave.

Yes all inclusive includes liquor at the bars. The Priveldged upgrade will get you top shelf liquor.

The all inclusive plan features unlimited domestic alcoholic beverages and soft drinks.

Yes! And the staff is great!

Yes

yes!!

Yes! We were surprised at the liquor selection as it was much nicer than we expected it to be! Tip well and they'll have a heavier hand while pouring! :)

Yes... However, if not Preferred package, bottom shelf only!!

yes, but only certain kinds. Captain Morgan was only for Exclusive members....such a disappointment!

Yes, we were pleasantly surprised by all the options included in the all-inclusive package. We had our pick from lots of namebrand liquor. Beer is much more limited.

The all inclusive package at this resort includes • Breakfast, lunch, dinner and snacks • Unlimited domestic alcoholic beverages and soft drinks • Nightly shows in the theater • All taxes and gratuities Activities that are included are : •Kayaking •Snorkeling •Catamaran •Water polo •Beach volleyball •Pool volleyball •Introduction to diving in the pool for individuals 14 years and older •Aerobics •Cycling •Ping pong •Archery •Tennis •Fitness center

not sure on activities but if it specifies flight included then it is but airport transportation is an extra charge

The beach on front. Of this hotel is the worst of cancun u will have plenty rocks and stones to play with they charge U for. Local phone calls not all is inclusive

There were tons of activities at the resort and you could book excursions at a lower lobby area for extra charge. Some of the on-site activities summer 2014 were archery, bicycles (solo and led tours), pool games, ping-pong, snorkeling, kayaks, various cooking instructions and things like that.

Flight and Hotel. Fitness room, all buffet restaurants, food trucks, and bars. Including all drinks.. Shows, movies, and pool activities. They did give us 3 dinner reservations for the Mexican, Italian, Japanese, and steak restaurants to choose.

All rooms at this resort do include hair dryers and toiletries.

Yes

yes the rooms come with a hairdryer and the toiletries include shower gel, shampoo and soap (no hair conditioner).

Yes! No problem!!

Yes my room did

It is best to book a privileged suite before you arrive, to make sure that the room is reserved for you.

I upgraded the room to priviledged when I got to the resort for 4 nights $120 additional dollars

As soon as you book. It may not be available when you arrive and it may be more expensive.

You should book upgrade before you go. Unfortunately, the check in process takes awhile. You want to have your room of choice already so you won't be disappointed! But, you can upgrade at time of check in. Absolutely, upgrade to privilege room! It's worth the extra comfort if (my opinion) you get a ground level garden or residential view. Otherwise, you only have a small balcony without a garden!

easy to do at resort.

Room rates are always subject to change, if you already have a reservation with CheapCaribbean.com you can certainly call to get a price of how much it would cost to upgrade.

We were able to upgrade to Privileged when we arrived, but it will depend on how full the resort is during your stay.

Upgrade now before you get there! It is more expensive to upgrade when you arrive and sometimes its not available.

Upgrade before you go! Availability slim. Definitely worth upgrade to privege room and request ground level. If you care for privacy, residential side believe it or not is better in my opinion. You don't have other folks looking down or across from you to spoil your privacy. However grounds people or even your neighbors could peek over privacy wall. If you book two rooms ground level, ask for two rooms next to each other for that reason, since you can have access to each others garden.

Oh yes pay the money to upgrade for sure you can only eat a limited areas. The privileged beach, bar and food was much better then the main buffet by the pool. The rooms were great the service is great you will be happy if you spend the extra money I traveled with 6 people total which cost a little bit of money but after reading reviews for months before I booked I agree with everyone GO PRIVILEGED OR EXCLUSIVE!

I don't think it's worth the upgrade if you not going to be in your room all the time they want to charge you $25per day for an upgrade they don't give you a safety lock for your documentsso that's how they get you to upgrade.my best advice if you can take a little lock that you can lock your carry on and keep your documents safe I don't think you need to upgrade

Please call the resort directly at 52 984 875 1020 for the most up to date information on their dining procedures, policies, and restrictions.

Gluten free food was not provided ahead of time at any of the restaurants. However, all restaurants were aware of gluten allergies and accommodations were made.

Not really. I have Celiac, and it was very difficult to eat there. Most everything is breaded, or has soy sauce. You can- it's just difficult.

My wife eats gluten free and found it was easy to navigate the buffet and restaurants for foods fitting her diet.

Honestly I do not see any sign about gluten free food .

Please call the resort directly at 1 (888) 774 0040 for the exact layout of all rooms on property.

just returned from there & at the front desk there was a sign for different types of room upgrades & on that sign it had adjoining rooms for 15$ extra a night & of course based on availability. so they do have them but may wanna call ahead to get those specific rooms

yes they do have certain rooms that connect internally for families.

Yes, they have connecting rooms. The staff is very accommodating to families and will be happy to give you this type of room.

Not that I know of

I tipped in dollars, it worked out great for all concerned!

If you choose to tip or pay additional gratuities for any service you are provided, Pesos OR American dollars will suffice. If you have any further questions or concerns, please call us at 1.800.915.2322.

we tipped in American dollars but they accept pesos as well

I tipped in both american dollars and pesos. Pesos is better because at the end of the day they have to exchange thier dollars for pesos. ATMs available to use with your american debit card will release pesos

i tipped in dollars but there is a currency exchange there as well

The hotel only works in Pesos, but when tipping we just used Dollars, and nobody seemed to mind.

dollars

Either way is accepted

Yes, the Privileged Suite offers a plunge pool as a featured amenity. For further information, please call one of our Beach Experts at 1.800.915.2322.

Not likely. There are different levels of privileged. You could end up spending almost an extra $100 a night for one.

We're not aware of any beach chair upgrades that are available. Please check with hotel on arrival.

They are nice. All have a thick cushion on them. You can do the privileged upgrade to get onto the pure chill out bar area but this isnt necessary just to get better lounge chairs and it literally butts up right next to the regular lounge area and the beach area is the same.

The beach chairs were not bad, but basic. If you stayed in the upgraded suites there were more luxurious chairs, beach beds and giant beanbags. We didn't have any trouble with the basic chairs and they were comfortable.

We booked the privileged. No problem getting chairs ever. Very comfortable. There are bean bags to lay on or even beds if you prefer.

They were in good condition, just need maybe a slight update. Only for the fact is when your trying to recline it doesn't stay reclined because it doesn't lock into place it will come right back up if your not laying down on it

Bottled water is stocked daily as the tap water is undrinkable. It is recommended to use bottled water even for brushing teeth.

They gave us one which we refilled at the restaurants

Yes, they refresh a large bottle of water on you're bathroom sink every day.

yes. We used it to brush are teeth.

When you check in your room there will be a giant new water bottle in the bathroom. When it runs out, you can refill it at the buffet. The water in the bathroom doesn't taste as good as it does in the restaurants, but it will NOT make you ill. I am sure of that.

You are only allowed 2 bottled waters per day per couple. If you wasn't more, you pay 4 bucks a bottle.

We brushing teeth with regular water as usually. Just do not swallow! We had water in refrigerator in room. Water in cafe , bars...etc. clean and you can drink it w/o problem. No one get sick. We been here 2 times.

Yes there is bottled water stocked in the room

Yes, we had a garden room, which is one of the cheapest options and we got new bottle water every day complimentary.

Yes bottled was was stocked and replenished daily.

There are other Catalonia Resorts in Cancun, however, they do not have share privileges between them.

I don't think so. there was no evidence of a secondary location.

Yes. They have an additional restaurant and beach access but the sister resort does not offer as much as Catalonia.

The Garden view room does not provide water daily. All Privileged rooms do.

Yes, we got 3 bottles of water a day. If you need more you have to purchase.

mini fridge was filled daily with 3 bottles of water

3 bottles in the room everyday

Yes, they also bring in large filtered water containers to fill water machines for pool bars and buffet areas.

Yes, you do need a US passport to travel to Mexico.

Yes, you need a passport if you are traveling from United states Into mexico.

No if you are Mexican citizen.

Yes, you need a passport.

YES

Yes, this resort is kid friendly! They have a Kid's Club offering supervised activities for children ages 4-12. Daily, 9am-5pm, as well as a separate kids pool.

We did not bring our kids, but saw lots of kids there having a good time. The pools have designated areas for small kids.

Yes it is , I traveled with 4 and 6 y o and they provided fun activities for kids.

Yes! My 7yr old daughter loved it! They have a kids club during the day with tons of fun activities for the kids. We rarely saw her during our trip because she preferred hanging with the kids' club staff and newly found friends.

It is not adult exclusive. When we were there, in May, there weren't too many kids. There is not much of a night life and you don't see some of the more adult- oriented entertainment that you might see in an adult exclusive resort.

There is no mention of joint or exchange privileges with the Catalonia Privileged Maroma.

There is a sister resort and you have access to both.

Yes you can use both facilities.

Yes. You cant even tell it is two different resorts. It seems like just one resort.

Yes, children are allowed in the restaurants.

Yes. It's a family friendly resort.

yes

yes there were many children in the restaurants

Yes

Yes, an iron and ironing board are part of the room amenities.

We stayed in the privilege room and they had both.

The privilege rooms did

Yes, they have iron and ironing board

it had both

Yes, those specific amenities are found in every room category.

yes

Hair dryer and iron was provided

Yes. Our room had a hair dryer and an iron with ironing board

Yes

The room views can vary and none offer a guaranteed ocean view.

We upgraded at check in.

We were in bldg #7 in room 7021. It had an ocean view from the bed as well as from the balcony. One could expect that the rooms above and below (room #s 7011 & 7031) had similar views. We could see from the outside that the room #s ending in 2 and 3 for that building also had ocean views from their balconies as did two rooms on each floor of bldg 6. Bldg #8 which was "exclusive class" had ocean views from 3 sides on each floor as well. can't speak for any others.

While each resort will have the same level of service and expected level of amenities, each will also have a distinct flavor. For detailed information on both, please call us at 1.800.915.2322.

not as good

It is an additional amount, you may take a taxi. Catalonia Riviera Maya is located 12 miles south of Playa del Carmen and 50 mi from the Cancun International Airport (CUN).

Yes they have both. The resort is about an hour from the airport.

Book your transfer through Cheap Caribbean. Best thing to do.

Yes, add on the shared transportation option and a bus will pick you up from the airport and take you to the hotel. and vice-versa. it's about 45 minute from cancun airport

Yes, it cost us $40 USD for round trip shuttle, and it's about two hours drive from airport to resort.

yes, for free 1 hour per day. But you can always tip the guys to let you go more or longer.

As these are non-motorized activities, they are included in the all inclusive package with any room category booked. However, time restraints may be put in place if the activity is very busy.

yes. bring water shoes!

You don't need the upgrade to snorkel and kayak. We used those services with a standard room.

You can snorkel and kayak for free at any level

Yea you can use snorkel equipment for one hour everyday and the Catamaran has to be booked booked in the morning day of. Jose took us on an great ride

Yes. They have an area by the beach you can go to get the items needed for free

Yes but all activities are limited to once per day and they are limited. The time limits are feasible though

This resort is not adults only. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322 and they can certainly help you book your vacation.

Ocean Maya Royale is an adults only resort. It is about 20 min. from Playa Del Carmen. It is absolutely beautiful.

They don't have an adults only area but if you upgrade to Prestige there isn't very many children. At least while we were there. And the Prestige pool area was much quieter and calmer than the regular pool.

The Valentin is adult only - but you cannot see the ocean from the pools. At Catalonia we were never bothered by the children that were there.

There is no adults only. But we chose a privileged suite and did not see any kids in this section

We wore everything from jeans and collared shirts and comfortable dresses to shorts and t-shirts at our dinners, I didn't even pack slacks though we saw a few guests who dressed almost formally, meaning jackets and evening dresses, though we also saw very relaxed attire on both the ladies and the gents. There was no enforcement of the dress code, but I'm sure swimsuits or beach-bum attire would be frowned upon.

There was barely any dress code. I think after the first night my husband just wore his flip flops!

Elegant casual is normally dress slacks. For more information, please check with the resort or restaurants directly for the most up to date information. The resort's international phone number is: (01152 to dial out) 984-875-1020.

As casual as possible. This is a pretty bad hotel,so I would not worry about the dress code too much! Food is awful.

jeans are okay

I went to Xcaret and did the underground river! It didn't seem to take a very long time, the water was quite cold at first, but warmed up as you swam. It took maybe an hour? The picture spots were very cool though, ended up purchasing one of the photos from the Snapspots of the river. There were lots of bats also but none of them messed with anyone that I saw

You certainly can, we would suggest speaking with an excursion representative at the resort to help set up that excursion. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

I did the deluxe Chichen Itza tour. It was worth every penny. I was the main town with City Hall, sinkholes, Cenotes, and more. It was a long day but didnt feel like it. I absolutely suggest taking a tour!

We went to Cirque du Solei and Xel-Ha. I booked through the websites for the places, not through Cheap Caribbean. We enjoyed both side trips. Xel-Ha included transportation, but Cirque du Solei did not and we had to take a taxi, 600 pesos each way or about $30 each way. The belhops were very helpful with getting us taxis and explaining the rates to expect.

30 min

45 minutes

Just over an hour from the airport depending on how many other resorts you have to stop at on the way.

50 Min. from Cancun airport

The van ride back from our resort to the airport was just over 1 hour. The ride from the airport to the resort, with 1 other drop off, was a hour and half.

Since rates aren't posted online, you'll want to contact the golf course directly for pricing and information. contacto@puertoaventurasgolfcourse.com

Don't know

About 100 with rentals and cart for 18

Please check with the resort directly for the most up to date information regarding smoking areas. Their international phone number is: (01152 to dial out) 984-875-1020.

Yes, you can smoke almost anywhere except inside the restaurants.

Everywhere except in doors

Some rooms you can smoke in, otherwise there are ashtrays by the pool chairs

Yes, anywhere but in the lobby.

Please check with the resort directly for the most up to date information regarding snorkeling. Their international phone number is: 01152(to dial out) 984-875-1020.

The water is crystal clear. My husband snorkeled. You can see the fish swim around you even with out snorkeling. Some other people told us they saw more fish here than at Cozmel.

Lots of fish. You don't even need to snorkel to see them. Water was crystal clear/ Bring water shoes - a must

There is a half dead coral reef which is cool to walk on and snorkel around. There are plenty of fish to check out on the beach and in the lagoon

Easy snorkeling but sorry not much to see.

This resort is kid friendly and offers a kids club. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

yes. lots of families there.

no water slides but there were lots of families there and they looked like they al enjoyed themselves. The staff looked like they were great with the kids also

Yes, it is kid friendly, but they don't have any waterslides

We just got back from a week at Catalonia and I would say YES! They had a really nice "mini club" where the kids all hung out with other kids and entertainment staff throughout the day. But, of course that isn't required. The pools are amazing for kids. They have many shallow areas and ledges so kids of all size can feel comfortable swimming. The shows at night are PG so the kids typically went and laughed along.

I just returned from there with my 9 year old son. While there are not any waterslides, there is a kids club that runs from 10-5 most days (sometimes there is a 1 hour break after lunch). There were kids of all ages and from different countries. They all seemed to really have a great time! The staff was wonderful and really enjoyed having fun with the kids.

Yes! A lot of kids here! Also your son can join kids club. They have special kids playground and few people who will take care of your boy. Kids happy here!

There were a lot of children there while we were there. There is a Children's activity center by one of the pools with daily activities and the beach/lagoon area is awesome. They rent kayaks and have volleyball courts...

Yes it is kid friendly. There were plenty of children there!

No water slides at this hotel. Several pools for children to use but very small area for beach access. One side is too rocky and the sandy side is a very small area..

We do offer payment plans for most reservations. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

Cheap Caribbean does.

We do offer hotel only or hotel and airfare packages. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

yes

When I booked after you choose your room you select your flights, so everything (and I mean everything) was included in the price. (drinks, 3 meals and snacks, etc).

the all inclusive is a bundled price of hotel and air fare and food

Yes. All inclusive ( food n drinks).

They should offer couples dinners on the beach but that is something you will have to set up directly through the resort.

Yes they do offer it for an additional charge. I believe the extra charge was $49 for steak and lobster dinner.

Steak and Lobster and it cost $40-$60 per person depending on what options you go with

Yes, they offer intimate dinners at the beach (usually lobster, filet mignon,champagne) $110

Yes they offer a romantic dinner selection. It was a steak and lobster meal with 3 sides I believe and we were in a privileged package so they offered 10% off. Think it was something like $150.00 for the two of us together.

Three-Four night stay, guests will receive one reservation guaranteed in the a la carte restaurants.

You get 4 but if you upgrade there is a fifth restaurant. You don't have to make reservations for the dinners. First come first served.

3

We stayed four nights and were allowed to go to two alacarte restaurants. It wasn't necessary to make reservations. First come first served at the time we went. We went when they opened for the evening and never had a problem.

1

If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

Xel-Ha is a must. Also we did Tulum which was also nice.