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Do you find pleasure in a knock-your-flip-flops-off cocktail as you gaze out at hypnotizing hues of blue waters? What ab
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Do you find pleasure in a knock-your-flip-flops-off cocktail as you gaze out at hypnotizing hues of blue waters? What about nodding off in a comfy hammock while you sway to the serene sea breeze? Or how about getting stationed on a lounger at a sparkling pool to work on your gorgeous tan? Whatever your vacay needs are, they can all be appeased at Catalonia Riviera Maya. Anything you want, you got it. Unlimited tasty food and drinks? You've got it. Daily land and beach activities? You've got that too. Beach and pool access? You've definitely got that. Welcome to your beachy bliss.
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"My wife and I stayed here for our honeymoon 10/25-10/31/2011. This was our first time staying in an 'all inclusive' resort. We didnt know what to expect after only having seen pictures and reading revi..." – LesbianHoneymooners
574 out of 710 (81%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.2
Service
4.3
Beaches & Pools
4.0
Dining Options
3.8
Room Comfort
3.9
"My wife and I stayed here for our honeymoon 10/25-10/31/2011. This was our first time staying in an 'all inclusive' resort. We didnt know what to expect after only having seen pictures and reading revi..." – LesbianHoneymooners
574 out of 710 (81%) customers would recommend this product to a friend.
All Customer Reviews
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July 16, 2019
Great vacation
Absolutely beautiful resort! My second time there! I will definitely go back! Everything is so good! The staff, OMG! Amazing people! So kind and so friendly!
Loved Catalonia Riviera Maya's location WITHIN a gated community that allowed you to meander off the property and feel safe enjoying the local marina and surrounding commmunity.
Rooms were adequate though my husband felt the air condition did not get very cold at night.
Resort grounds were very nicely kept. There as an abundance of seaweed washing up on one side of the beach, but there was plenty of beach on the other side of the resort property as well as a protected lagoon to enjoy. The seaweed was managed well enough to avoid any awful smells through the bulk of the resort (not the case in the immediately adjoining Dreams resort which seemed completely permeated by the awful smell for half the week).
Food was decent. Fair amount of options at the buffets, but if you want ala carte dining for dinner, be prepared to schedule those at the beginning of your stay! We tried to book on Tuesday and were told there were only two available slots (one for that evening and one for Friday).
Resort staff was friendly, and service was great! Servers at dinner remembered us and asked if we wanted our preferred after dinner drinks. Maids did a good job leaving us fun towel animals or displays each day! We looked forward each day to seeing how they posed my stiffed animal with their creations.
Resort location is fairly close to all the eco parks which could be a huge plus if you plan to visit them!
We got a special deal that was a great value and would definitely go again for that price!
where do i start. one of the best hotel so far we stayed in. from day one we got a nice welcome checking was a breeze. every employee working in there were very happy and ready to help. the food was good and the drinks were good. the hotel is very clean and have a lot of activities during the day and night time. i will definitely stay in this hotel again.
First off, the room comfort level was horrible. We had to upgrade which was only $160 more and was very nice. The first room the shower was broken, the sheets feel like sand paper, and the air didn’t work.
Regarding the food on the resort, everything is stale in the buffet and I’m not even a picky eater. The food was just so unsatisfying. If you made a dinner reservation it was good but you can only get 3 total. The beach was so small and there literally was seaweed covering the entire place. If there were chairs by the one small part of the beach (which you have to pay to be privileged) it was nice. There were never any chairs by the pool or beach. The staff was so amazing though.
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91 questions, 518 answers.
do they have connecting rooms at the Catalonia Riviera Maya5 answers
thinking about going to this resort next April with my family. There will be 3 adults and 5 kids. Just wondering is there are connecting rooms available
8 years, 99 months ago
pjs
The resort does have connecting rooms, however, they are limited and based on availability upon check in. We are unable to guarantee connecting rooms as they are simply a request.
MariaCC
Just advise them ahead of time you would like to have the rooms next to each other. They may not be connecting, but at least they will be right next door
LadyPAndBigTy
Yes. Our room had a door to the next room.
Leeloo
The priveleged suites do not connect. Not sure about the priveleged rooms or standard rooms.
LesbianHoneymooners
Yes there are almost all of them are have a connecting door
vacationeres
ground transportation to resort9 answers
i know about the shuttle service from cancun airport to resort, are there any other ways of getting there, and how much does it cost?
7 years, 96 months ago
adrianna
We chose to take transportation as a part of the package with Cheap Caribbean. Booking now is the best thing to do instead of looking for transport when you get there.
BossLadyB
There are options to take transportation on your own such as a taxi from the airport, however, we do not have the rates for any taxi company.
MariaCC
The only other option I know and that is a taxi which costs approximately $85, one way, during the off season. I obtained this information form the conceirge and front desk staff.
californianlatin
You could take a cab but you'd ve looking to pay twice as much than if you just use the shuttle service. I believe we paid $90 per person round trip to use the shuttle.
LesbianHoneymooners
Honestly, the shuttle service can be annoying riding with others while dropping them off on the way, but it's the most economical way to travel there and back... a very good way to keep your cost down. Taxis are fairly expensive.
BizzyBee
We used the airport transfers offered by Cheap Caribbean. The resort is 1 hour from the airport so it was cheaper than a taxi and we were not going to need a rental car for the week.
Tofutti
Its an hour and a half drive I recommend just purchasing the shuttle for cheap Caribbean it makes it easier and they do all the work for you plus its a lot safer then taxies in Mexico
vacationeres
you can go by cab, but be careful when you leave the airport, many people are looking to give you a ride and you can end up listening to a time share lecture. You are better off taking the transfers that are offered w/ your package.
shagal
We just got back and we rented a car right from the airport. It was so easy and it gave us endless freedom to explore other things while we were there. Total cost for 5 days was $140. Totally worth it. There were four of us and the shuttle costs about that and you are stuck at the resort. It is an easy and safe place to drive.
gotomexico
Eatting11 answers
I have read about vouchers for eatting at the resturants do you get to eat at them everyday of our trip or only a few each visit.I went at another place and we could sign up everyday if you were a privlege guest.
7 years, 95 months ago
paula
The resort is an all-inclusive, which means that all of your meals and snacks are included in the package pricing that you pay. Sometimes resorts do limit the number of times you can make a reservation and eat at the specialty restaurants, depending on the number of nights you are staying at the resort.
KristinCC
There are several buffet restuarants and snack bars which have liberal hours. When I arrived I was given vouchers, no cost, and all it required was a reservation. This was usually in the invloving serving steaks. Reservations are free and easy to make. I understand the need for reservations so that they can have steaks available for guest. Dining area set up with table cloths and candlelight
californianlatin
You can eat the buffets everyday all day as many times in a day as you please. They will give you three vouchers which you can use to make reservations at the other restaraunts at the resort such as a Japanese, Italian, Steakhouse or sports bar.
LesbianHoneymooners
we stayed 7 nights and we had 4 vouchers. the meals were great though. even the buffet.
coady
We had a priviledged suite and stayed 15 nights, but still only got about 4-5 coupons per week. No problem though - we had left over. The steak house is the best, then the Japanese. The Mexican, Spanish and Italian are all so, so.
Koetter63
I believe we got three vouchers on our four-day trip... but it may be the same with privileges.
BizzyBee
We were there for 7 days and received 4 vouchers for the a la cart restaurants which gave a nice break from the buffets. I think if you are going all inclusive you will get the vouchers whether you are privileged or not. Check the web site.
Tofutti
you only get vouchers depending on the amount of days you stay.. and lets say you get 3 vouchers then you can only eat there 3 times.. the other times you have to go to the buffets..
BnL4Life
Yes for certain restaurants but privileged can do every day
Virg
We stayed for 8 nights and they gave us 4 vouchers and spy only get to use them once but I heard that you could ask and maybe get one or two more and if you are privileged you will get an additional 2 more from the original amount offered I recommend the Japanese restaurants above the rest its more fancy and a lot better food
vacationeres
you are given dining vouchers for the specialty restaraunts depending on how many nights you are staying and your room type. We went for 4 nights and stayed in a priveleged suite and received 3 vouchers. Plan ahead as the speciality restararaunts are not open every night. check w/ the front desk to see what nights each one is open.
shagal
We are going to be here during Cinco de Mayo. What should be expect?2 answers
7 years, 89 months ago
TD
Cinco de Mayo apparently is more widely celebrated in the US than in Mexico. If you are concerned about big celebrations and partying you needn't be concerned as it is generally considered "just another day" in Mexico . The resorts may celebrate the day in some way for the benefit of the tourists but it is considered a "minor" holiday in mexico.
ccsusan1
Expect a very excited bartending crew. We went after Cinco, and they were still giddy.
BizzyBee
Do you offer one day scuba diving certification courses?6 answers
I have been to Cancun resorts before and they offered the one day scuba certification class in their pool. Do you offer this or is there place very near the resort that does offer this?
7 years, 88 months ago
Memphis, Tennessee
There are scuba excursions which can be purchased with your vacation package or while in destination.
MariaCC
I don't know if they offer certifications but they offer scuba tours for non certified people. I thought the price was reasonable but was to afraid to try myself.
Sarah776
Yes they will do classes in the pool and one day certify you
Virg
The resort does offer this on site and you can set up outings for diving here as well. You can also walk down the road about 4 blocks to the harbor and set up dive training/dive outings there with the local company.
angelgrl333
Yes they do I saw them every morning dog less in the look and overheard a guy taking a test for his certification at the scuba shack
vacationeres
The resort offers free scuba diving certification courses in the pool daily. The staff that conducts the lessons are very friendly and helpful!
AmandaJo0621
Accommodations and amenities8 answers
I was wondering if this resort have 24 hour room service? What types of food is offered at the buffet.? Are the standard rooms comfortable without having to upgrade?
7 years, 87 months ago
Boston
It does not appear the resort offers 24 hour room service. The resort usually has a variety of food at the buffet, however, the types of food are subject to change. We do not have any reports on file in regards to the Standard Rooms not being comfortable.
MariaCC
There were no menus in the rooms so I don't know if there was room service or not, we did not need or think about it. Lunch and Dinner there was a variety of fresh fruits, breads, Mexican cuisine, some pasta,meats, and made to order entrees as well. Breakfast menus included eggs made or order or scrambled on the buffet, bacon, sausage( flavored with cumin I think because it had that taco meat flavor) lots of cooked veggies and Mexican breakfast foods, some sweet breads and pastries, cereal, fresh fruits(watermelon was the best). All day the snack bar had hamburgers, hot dogs, ribs, chicken wings, nachos, salads, fresh fruit.
We stayed in a privileged room because I wanted a coffee maker and having free wifi was nice too.
Tofutti
No it does not have 24 hour room service the standard rooms are just fine no reason to upgrade unless you will stay in your room the majority of the time. the buffet is very good most things are served every night with a variety of different options breakfast is very good the French toast is the best I have every had . For dinner I recommend the Japanese restaurants at the resort to use your meal tickets on the rest are not worth it but show up for dinner at 6 to avoid waiting for an gourd for a table it is a habbatchi bar style very nic
vacationeres
Standard room is nice and clean you dont have to upgrade.
roxy22
Not sure on the hours of room service, we never used it. We did, breakfast & lunch at the buffet. They serve american food along w/ local specialties. Right next to the pool is an eating area that serves pub food (nachos, french fries, burgers, hot dogs, pizza, etc.) The standard rooms have no coffee maker or mini bar. If you upgrade to a priveleged room you will have a coffee maker and a mini bar that's restocked daily with soda, bottled water and coronas.
shagal
No room service at all. The standard rooms are very standard. The buffet was usually salad, fruits, hot dishes, pizza, and a grilled dish like fish or meat. Lots of desserts and bread.
The restaurants definitely had better food and service but lots of extras not included, eg, bottles of wine, beers in bottles etc.
JelBrooklyn
I am not all that picky but when we got to the standard room we had booked we were greatly disappointed. Upgrade to the privileged rooms you will be much happier. We did that on the spot And they were very accommodating . The buffet was really good. A wide variety. Breakfast had everything you could possibly want to eat for breakfast from fruits to pastries to eggs to cereal. They had an omelette station and also plenty of breakfast meats. Lunch and dinner were good at the buffet as well. They always had salad soup lots of desserts and a wide variety of meats. Of course they had a lot of Mexican options but they always had pasta going and different fish and beef, chicken and rice. It was your typical decent buffet with quite a wide variety of food. They do have a snack bar that has burgers french fries pizza etc. that is open until 2 AM. I cannot remember if room service was 24 hours or not. It's so beautiful there we would've never wanted to stay in our rooms and eat!
Seaspilgrim
Yes, they have room service. My husband and I thought we would be hungry and have to use it but we never did! The breakfast buffet has a variety of fruit, breads, pancakes, French Toast, potatoes, hash browns, sticky buns, oatmeal, and Mexican breakfast foods. There are also stations you can get eggs made the way you'd like them and crepes made the way you want them. The lunch and dinner buffet has tons of options. We only ate at the lunch buffet because we went to the restaurants at night. However, the lunch buffet had Mexican dishes, different types of fresh fish, vegetables, fruit, pizza, pasta, potatoes, rice, salads, and mini desserts. It was good.
I would suggest upgrading. The standard rooms are run down and you don't get the perks you do with the upgraded rooms. With the privilege rooms, you get a minibar in your room that is replenished everyday with bottled water, soda, and beer. You get access to the restaurants for dinner each night, and room service is included with the upgrade not the standard. We did the honeymoon suite, which was well worth the extra money because we got additional perks!
AmandaJo0621
can you give us information on the kids club?5 answers
we are going with a large group and would love some info on the kids club!! Maybe a few photos
7 years, 85 months ago
Arkansas
We did not have any kids with us but there were a lot of children with their families. I did not see any organized children's activities but that doesn't mean there weren't any. I mostly saw the parents with their children either on the beach or the pools.
Tofutti
Its a cute small day care right underneath the main lobby. Looked nice....
ddelgado0986
The kids are taken care of and many things for the kids to do and they can stay from 11am to 5pm and Mara is Fabulous with the kids
Virg
They will have fun. Organized and staff us great with them!!!! They never want to leave.
VJV2013
Hello,
I dont have any photos but did get to see the kids mini club. its on site. located at hotel right next door. which is a sister property to the Catalonia Riviera Maya. However, I did not see any action there..perhaps they were closed as I did no see any kids at any time.
Youronelov
are people topless11 answers
is it comon for most guest or people to be topless at this resort
7 years, 85 months ago
angel
The Catalonia Riviera Maya All Inclusive does not have a specific topless bathing policy. While it is not being prohibited, it may be dependent on the type of guests staying, as European guests are more inclined to do so. We recommend contacting the hotel directly to request additional information.
MellissaCC
Not really. We did notice maybe a 4 or 5 times that we saw topless sunbathers. Definitely the exception versus the rule.
jigyjeff
I was just there for 7 days and saw 5-6 different topless women at Catalonia each day. It's a minority of women and girls going topless, and they all seem to be European. You should expect to see a few people topless, but only a small proportion of guests.
kyshan44
no its not.. however during our whole stay we did see 2 women who were topless.. lol
BnL4Life
No, it's rare. After staying there for 12 days, I only saw two women topless. One was in a remote tanning beach. The other took a quick dip in the water and then put her top on.
EngineerDoug
There was one lady that was topless during the entire week I was there. everyone else was covered
jamy654321
I have seen two people topless during my four day visit, so it happens
AlisonNoelle
When some people from Europe come some of the ladies will go topless but only on the beach, because there are kids there and they do not allow in the pools
Virg
There were a couple of women who did not very common but there was not a big fuss about it as long as its discrete in a way and not going crazy about it
vacationeres
no topless
shagal
Ther were a few topless females that were there but not many.
Deetzman
do they provide a server to bring you cocktails while you lay out by the beach?11 answers
do they provide a server to bring you cocktails while you lay out by the beach? they had this at another resort and it was wonderful. do they do this here also?
6 years, 84 months ago
md
Yes!
Anne82
Yes but its hard to find someone to come to you directly and it also depends where and how far off you sit..
BnL4Life
Some resorts do have servers on the beach, however, that service can always be subject to change depending upon the resort's occupancy level.
MariaCC
No. You have to get up and go to one of the many bars
EngineerDoug
NO!!!! DO NOT GO HERE! this is a cheesy place, not classy at all. please spend more and have a great time else where
crjpg
No server to bring you drinks on the beach area, however there are two central located available bars on each side of the beach.
Rest
Yes there are servers around the beach and pool areas.
CoriJo
Yes they have wait staff to bring you drinks on the Catalonia Riviera Maya side of the resort
Virg
Yes, they do....the beach area is small so dont worry the drinks come by fast
NorbertandErnest
Yes they do
vacationeres
yes they provide drinks at the beach
roxy22
Does the Hotel Catalonia Riviera Maya offer weddings?6 answers
6 years, 83 months ago
Wausau, WI
The Catalonia Riviera Maya does offer wedding services. However, if you wish to have your wedding on property, you will need to contact the resort directly as booking weddings is not a service that Cheap Caribbean provides.
KateHCC
Yes, there was actually going to be a wedding on Sept. 1. I am not aware of all the specifics, but I am sure any wedding would be beautiful in such an environment.
Rest
yes
AandV
yes. they have an office dedicated to events.
private1234
They sure do and have a wedding consultant right on the property
Virg
Yes, there are wedding services available if you contact guest services.
angelgrl333
pillow menu8 answers
We are staying in the privilege room and a pillow menu is included. Does that mean room service is provided?
6 years, 82 months ago
Catalonia Riviera Maya All Inclusive
A pillow menu actually allows you to order the type of pillow that you would prefer (ie down, memory foam). These specialty pillows are in addition to the standard pillows that are already placed on your bed.
KateHCC
yes it is
Virg
We stayed in the privileged suite and there is not room service. I'm not sure what the pillow menu is but we specifically asked and there is not room service.
EmilyS
There is not room service. But you can call to request having a bottle of wine or other amenities delivered to your room.
TAGIRLRACER83
Funny, that's what I figured, but turns out pillow menu means you get a verity of pillow options e.g. soft, fluffy, firm...
TJHD
Pillow menu means you can select the type of pillows for your bed. Down, foam ext.
Deetzman
absolutly!!!!!
PapiChulo
No. Its actually a menu for different types of pillows, hard, soft etc. :)
We asked the same thing when we got there
tahoe13
HOW MANY GUESTS?7 answers
I JUST WANTED TO CHECK AND SEE ARE THESE PACKAGES FOR VACATIONS FOR 1 PERSON OR 2? I HAVE SEEN OTHER DEALS ON OTHER WEBSITES WHERE THEY SPECIFY FOR 2 PEOPLE WHAT ABOUT YOUR PACKAGES?
6 years, 79 months ago
JOJO
Our packages typically advertize to show the rate per person based on double occupancy. Many of our specials have single occupancy rates. You can remove the second adult from the package by selecting the blank age of guest number 2 in the room. If you have any trouble, please call our office!
KellyCC
per person
shagal
couples
PapiChulo
These packages from my standpoint were priced individually, what I paid my quest paid and so on. But, it was well worth it because for what you are eating and drinking you made out in the long run. Their restaurants are excellent and high grade. Japanese was excellent. Italian unbelievable, try the lasagna, and Steak House wonderful. Get the filet. They also have a Mexican restaurant and three outdoor restaurants that are open all day for breakfast and lunch. Night life starts at 6-10 dinner and then disco at 11:00 have a ball.
Lela
1
kernh15
My trip to Catalonia riviera maya did not require a 2 person package. My guess certain Couple/ adults retreats may require such.
Mike
MGS1783
The packages are for two people.
Sherribi
What s the cost for a round trip shuttle to and from the airport per person7 answers
6 years, 78 months ago
Catalonia Riviera Maya Resort and Spa
The price will vary depending on private or shared transfers. If you call us at 1 800 915 2322, then one of our agents will be able to assist you with accurate pricing for your party.
LaurenCC
45 BUCKS
tfols
$40-60 per person ft.
VJV2013
I set ours up here, before going, with Olympus Tours.
It was around $100 USD per; round trip.
If you wait till you get there, there are about 100 taxi drivers on top of you trying to get your business; it's like seagulls at the beach when you have food; you have something they want (money/USD)!!!
PapiChulo
about $40/person round trip.
Keep in mind it is about an hour from the aiport.
Lucy75
We booked ourselves with
a cab company called blue oval. It was $60 each Way for five of us. The company was waiting for us with the sign upon arrival and they were very punctual and their vehicles were good. Most people staying there had paid more than this. This actually ended up only being $12 a person each way for over an hour ride. Not bad. You can look them up on the web. Another bit of advice, ignore all the people and drivers snd supposed helpers in the cancun airport walk directly out after you get your bag and outside the doors will be all the drivers with signs. We got caught by some of these people trying to sell excursions that said they were going to help us find our driver. That's a bunch of baloney. Keep walking out of the airport!
Seaspilgrim
If you book through cheapcaribbean.com it's $44/person to take a van from the airport to the resort. The van will also pick you up and transport you from the resort to the airport. It's worth the money because you don't have to worry about taking a cab or other sort of transportation after getting off your flight. It's quick and easy. You just find the Olympus tour stand and hop on a van.
AmandaJo0621
How's the party?7 answers
I'm planning a trip with friends for my 30th birthday. We plan on having a "great" time but I'm concerned that it's not adult only. The question is...is this a place that the party can get started? :)
6 years, 78 months ago
Rochester Hills, MI
If your set on having a good time, then you shouldn't find yourself bored. This 24 hour all-inclusive resort offers entertainment and a night club. If you need assistance finding the perfect property, you can call one of our New Reservations Specialists at 1 800 915 2322.
LaurenCC
I was there in October and it was mostly adults. Nightlife ends at 2 am and there's no where with in walking distance to venture.
shagal
NICE PLACE BUT NOT CLOSE TO NIGHT LIFE OTHER WHAT IS IN THE RESORT. YOU CAN DEFINATLY HAVE FUN BUT YOU WOULD HAVE TO TAKE A TAXI TO GO OUT ON THE TOWN
tfols
Go to Cancun. Period!!!
VJV2013
more of a family resort
OdaMae710
it is not adults only- and i wouldn't say it's a party resort. the pools close at dusk. few people got a rowdy at all and that was during the day- night life is a more chill, relaxed atmosphere.
megarita
This is a great family resort, on the medium quiet side. If you are planning a hardy party another place would be best, maybe a Hard Rock?!
Veranda
which room is better? Honeymoon or privileged suite? What is the difference?6 answers
Do they both have plunge pools?
Is the honeymoon room a suite?
Which is the better deal?
Confusing which room is better? And which is the better deal?
6 years, 78 months ago
Mi
As per the information on our site the main difference between the honeymoon privileged and the privileged suite is that the privileged suite rooms are located on the grond floor as they have plunge pools. The honeymoon priviledge does not have plung pools and is located on the higher floors, this room is not considered a suite.
CaitlinCC
stick w/ a priveledged superior or a privelaged suite. We had a suite and never used the living room. Standard room has no coffee maker or mini bar.
shagal
Yes they both have the bathtubs outside.
No the honeymoon room is a room no living room.
privileged suite
Not the honeymoon thats for sure.
And you can only eat at the nice restaurants one time every 2 nights you stay at the hotel. So if u stay 6 nights u get 3 nights at the nice restaurants. If you stay 7 nights you still get 3 Nights of restaurants
Zachatfl
We just got back from our honeymoon. I think the privileged and honeymoon are the same rooms. The Honeymoon is just an additional perk to the privileged rooms, where they bring things to the room, turn down service, etc.
Our room had the plunge pool, with furnished terrace, and it seemed that all the ground level rooms were similar. The balcony rooms seemed to only have either plunge pool, OR furnished balcony, but balcony rooms seemed to have more privacy.
Either way you book, if you want a plunge pool, request it! The travel agents can make note of it (but they will say they can't guarantee it...)
4WDlifeform
We originally booked the privileged suite, but upon arrival we were asked if we wanted to upgrade to the honeymoon suite for an additional $25.00/night. We decided to upgrade and we couldn't have been happier. We had a plunge pool, which we used everyday. Our room was basically a suite. We had an amazing king size bed and a HUGE bathroom with a walk-in shower. It was well worth the upgrade. In addition, we got many perks with the honeymoon suite package. We got a couples dinner with a special surf and turf dinner, we had access to all the restaurants for every night we were there, we had a mini bar with sodas and beers that was restocked everyday, we had turn-down service every night, we had a 25-minute couples massage, we got a free 5x7 photograph after a free photography session with a resort photographer. The honeymoon was well worth the upgrade and I would suggest booking that room! You won't be sorry!
AmandaJo0621
I had a privileged room and it consisted of a lockbox, refrigerator, and a coffee pot. No plunge pool or any other plus.
firegirl
Can I book the honeymoom suite even though I am not on my honeymoon or married?8 answers
6 years, 78 months ago
gino
yes you can.
shagal
Yes you can book the honeymoon suite even though you are not on your honeymoon.
CaitlinCC
Yes you can thats is what we did and there was no problem with it. eVEN HAD A BANNER ON THE DOOR WISHING US A HAPPY ANNIVERSARY
tfols
I think so, as long as you're willing to pay the price for it.
I've heard other people ask about that upgrade. It is probably worth the investment.
Lucy75
Yes. We just did that. But when you get there ask for an ocean view. We did and got a Fantastic Room, champagne, and different things made out of towels on our bed each day. :)
tahoe13
Yes you can. But the room isnt anything better than a normal room. You get some cheap wine, a dinner which was soso, 25 min massage 40$ to upgrade to 50 mins. And a photo. 300$ for all this isnt worth it.
Zachatfl
Yes! It's totally worth the money too.
AmandaJo0621
Yes! We booked the honeymoon sweet and we weren't married. It was well worth it! It will definitely feel like a honeymoon!
Sherribi
Do they accept American Money?11 answers
6 years, 77 months ago
cdg
After contacting the resort, they advised that they do not accept American money and that they only accept Pesos.
CaitlinCC
yes they do
tfols
yes
RDennis
Yes
shagal
No, they make you change to pesos. At an aweful exchange rate. And they won't break down smaller bills fir tipping. We have never experienced that at any resort before.
VJV2013
They accepted American money and gave you back change in American money. The also have a currency exchange office on site.
PapiChulo
yes. and ccd, you don't even need pesos
tahoe13
There is a Cambio/money exchange with a reasonable rate.
Veranda
You really don't need much money here because everything is all inclusive. Anything else you want to do like an excursion or buying something in the gift store or using the spa can get put on your room and at the end of the stay you can pay with a credit card. If you really want to pay with cash you should change it into pesos because otherwise you will get a terrible rate. They do take American but they round everything up and it ends up costing you a lot more. In the evening some pretty cool vendors set up on the grounds and sell things. They do accept American dollars or pesos but no credit cards. Again though, if you use American dollars they will round up and you will actually pay more. Although dollars are widely excepted at this hotel and elsewhere in the riviera maya, My advice for anywhere in this area is to get pesos. You can get them right at the airport when you land.
Seaspilgrim
Everywhere we went in Rivieria Maya accepted US dollars.
NCarolina
The resort did not take American cash. We didn't exchange our money for pesos either. Instead, we just used our credit card for anything we had to purchase. We didn't pay for anything, except we upgraded our room to the honeymoon suite.
AmandaJo0621
is the beach swimmable, or rocky?11 answers
6 years, 77 months ago
lolaa
The beach will be a bit more rocky than some of the others in the area.
LaurenCC
The beach is beautiful, but water shoes are needed
shagal
The beach area does have some rocky spots but it is very swimable and we enjoyed snorkeling there also.
Deetzman
Sandy beach. Very rocky in water! Not too swimable. More like snorkeling
water.
VJV2013
The beach was extremely rocky. I suggest a pair of swim shoes, preferably harder rather than soft. An old pair of tennis shoes or closed toe sandals.
PapiChulo
Both? There are sections wayyy out that are rocky, but we took the hotel's canoe to get there.
Ozgie
Rocky but try the lagoon
Sesw
The beach has some swimming access and is a bit shallow, best for snorkeling. Bring water shoes. The adjacent hotels in the area have less beach/swimming. Playa del Carman is a short ride away and a great place to spend the day swimming.
Veranda
It is somewhat rocky and therefor You have to walk in a certain area as you enter the ocean but once you get in you really can swim all over. They give you snorkeling gear which is pretty cool.
Seaspilgrim
It is rocky getting in at first and in the middle huge rocks but we swam on either side and we loved it. Swim shoes would probably help.
Bowman
one side is nice the other side the larger side is pretty rocky but swimmerable
ChaChaRN
How do I post my review?2 answers
6 years, 75 months ago
RayNY
CheapCaribbean.com will send you a follow-up email within 2 weeks of returning from the trip, asking you to review your recent vacation. Be sure to check your email account upon return, and follow the instructions provided in the email.
BILLCC
Once you come back from your trip cheap caribbean send you a email where you can put up a review.
ERIN32
What beer/beers are served at the Catalonia Riviera Maya?10 answers
6 years, 75 months ago
Atlanta
Specific brands are subject to change as it is depending upon availability, however, resorts usually have some U.S brands and some local brands.
MariaCC
Corona is the only beer that is "all inclusive"
megarita
Modelo and Corona
Annie13
Only Corona is served inclusive. All others are extra cost.
GDHeights
Corona and some mexican beer.
Zachatfl
just spent a weeks there & the only draft beer they have is corona extra. your mini fridge is stocked with 2 corona cans daily & more if needed.. you can get corona modelo budlight Budweiser Coors light or dos Equis (sp) in a bottle but that cost money
Carolinatraveler
Local beer is included.
Other beers are extra. Several US and EU brands are available.
NCarolina
The main type of beer of tap was Corona. However, they did have Miller Light, but I didn't see anyone drinking it. I would recommended drinking liquor because they have a HUGE selection and can make any mixed drink possible!
AmandaJo0621
Corona and modelo. You have to request corona if u want it. If u just ask for a cerveza, they will give u modelo.
fitter
Modelo is at all the bars, but if you upgrade to PRIVILEGE, the Chill Out bar has Corona.
SpikeDavis
For the price of all inclusive7 answers
Was the all inclusive worth the money or was the inclusive limited to certain restaurants and such.If its open to all beverages and food fine but if there is a catch ...........RAW DEAL then
6 years, 74 months ago
Steve
The All-Inclusive features Include breakfast, lunch, dinner and snacks, unlimited domestic alcoholic beverages and soft drinks, nightly shows in the theater, all taxes and gratuities.
MariaCC
All inclusive includes all. There were some restaurants, I believe 5 that you had to have a pass for. But I cannot tell you how we got the passes. We had them when we arrived; Mexican, japanese, Italian, Steak and a Tapas bar were the passes required. All others, I think 3 restaurants are on the all inclusives and there is TONS of food...salads, seafood, chips, hamburgers, chicken, omelette stations, and all the alcohol you can manage I will say that like most resorts anywhere, the different color bracelets gets the staff at attention, but if you are member of a club, you should expect that. We were bare bones minimum guests, and were VERY satisfied. a few, and I mean very few US dollars goes a long way with thestaff. Slip the bartenders $2-5 and they remember you!!!
Hokies
The all inclusive covered all beverages (though there was a wine list available at several of the restaurants for an upcharge) and the buffet. Themed restaurants were done through a voucher exchange, with the number of vouchers depending on the length of your stay. I thought it was worth it, especially because the themed restaurants were only open in the evening, and not generally dining experiences I wanted to repeat.
jst1vaughn
All the food is included all drinks included I can eat at two restaurants with the coupons you get on check in, was the all inclusive worth it YES!
ChaChaRN
No catches really. We drank anything and everything and we paid for no food or beverage. If you buy water yes, so if you do keep your container and at the bars outside Margarita Bar and Tequila Bar they have water dispensers you can refill instead of paying all the time for water. Also, you can order anything and they will make it. No catches what so ever. If you spend money it will only be on presents or take home items. Honest Injun. (haha). It is well worth the price and they will try to get you the closest airport to exit and come home. We left right out of our town.
Lela
I think if you decide to only get the Garden Rooms, which is basically like a hotel room you are limited to the number of nights you are allowed to eat in the restaurants. The restaurants are much better than the buffet, so it's worth the money to upgrade and have access to 3-course dinners with good food. Mikada, which was the sushi restaurant was our favorite! However, if you upgrade to the privilege suites you get extra perks including a mini bar in your room that is replenished every day with beverages. This upgrade sold us alone because we got bottled water stocked every day, which came in handy! If you do the Garden Room (cheapest rooms) this option is not available.
AmandaJo0621
Well worth the money! No catch or raw deal! They give you vouchers to the restaurants at night and you choose which one you want to eat at...we ate at the Mexican, japanese. italian, and the steak house. For breakfast and lunch you can eat at the buffet or snack bar. Great food overall.
Vacationyeah
All inclusive applies to all drink and food so it definitely is a better deal. Only thing not included is specialty wines (house red and white are included) food-wise, all inclusive gives you everything but you can pay extra for lobster dinners. All inclusive is great if you want to leave the wallet in the room and simply enjoy your vacation.
What you lose a bit at an all inclusive is that the food is always plentiful but a bit more average in flavor and presentation. You won't get more options not using an all inclusive option though if the resort offers it, so my recommendation is to either go all inclusive or go to a resort that doesn't even offer all inclusive.
Worldtraveler365
is transpotation included from cancun airport and back?8 answers
can you help me out in what package would have transportation to and from the airport included in the package price?
6 years, 74 months ago
Jeff
For this resort, the transfers are not included, they would be an extra charge. If you would like to talk to one of our sales agents about which resorts do have complimentary transfers, you can call 1-800-915-2322. Thank you.
RobinCC
you can rent a cab or a van or if you book with a service, book the airport transfers, but I would pay for a private transfer, as you will have to stop at other resorts which prolongs your arrival. The airport has plenty of transfer options
Hokies
Transportation has to be booked separately, though there are a number of companies which offer the service.
jst1vaughn
transportation is an add on I paid $65.00 round trip, however your on a van with other travelers, the van makes stops at other resorts and Catalonia Riviera Maya in one of the last stops, so your trip could take up to a hour to get to the resort depending on the other stops.
ChaChaRN
If it is included in your package. We had Olympus and this was included with Cheap Caribbean you get a voucher with your itinerary and show the tour guide and then at the end of you trip you meet with them and they tell you when they will pick you up to return. Thank god it's all included with your package ask your agent and make sure.
Lela
We paid for the additional transportation to and from the airport as an add-on option. It was great. Very easy. Hotel Catalonia is about an one hour van ride from the Cancun airport.
NCarolina
If you book on cheapcaribbean.com you can include van transportation to and from the airport. They are reliable and it was well worth the $40/person to do this! The resort is an hour away from the airport and the van transportation was perfect after a long flight! We didn't have to worry about getting a cab. As soon as we walked off the plane we found Olympus Tours and hoped directly into the van. It was quick and easy.
AmandaJo0621
Transportation is not included. I used "cancun shuttle". Their price is the best and they are professional an friendly.
kernh15
Book transportation through cheapcaribbean.com. It's a must and a no brainer.
Tmoose
How far is Playa Del Carmen by cab and how much will a cab cost?6 answers
6 years, 73 months ago
Hopeful
20 mins and cost is 23.00
ChaChaRN
The following is from our website:
Location
Catalonia Riviera Maya is located 12 miles south of Playa del Carmen and 50 mi from the Cancun International Airport (CUN).
As far as the cab and how much it costs, that is subject to change, therefore, we do not have access to their fares.
RobinCC
It's about 20 minutes from Catalonia, but every night they pick you up at5 pm and then take you back and it is included, don't take cabs it's too expensive. You can go everyday if you want just when you check in ask what time they pick up to go shopping and I am pretty sure it was a pick up at 5 right outside of your hotel.
Lela
Hi, did not go but hotel desk said it was $25 US each way.
NCarolina
Playa Del Carmen is roughly 30 minutes away from the resort. There is a van that you can book through Olympus Tours for $25/person that will take you to and from Playa Del Carmen on a selected night from 6 to 10:30 p.m. It is well worth the money!
AmandaJo0621
25 kl.. $20
kernh15
Is the resort NORTH of Playa Del Carmen or South of Playa Del Carmen?7 answers
6 years, 73 months ago
Hopeful Still
Catalonia Riviera Maya is located 12 miles south of Playa del Carmen
MariaCC
I think it is about 20 miles North I know it took 1 hour from airport to Catalonia, but they pick up outside every night of the Catalonia at 5 to take you downtown Playa Del Carmen and pick you up and that is included.
Lela
Hotel is an one hour van ride from the Cancun airport
and South of Playe Del Carmen.
NCarolina
South, not far.
Hl124
South it is about 1hour and 30 min. from the airport. Very nice area! I recommend it if you want to get away from the hotel zone!
Vacationyeah
South
kernh15
Resort is South of Playa Del Carmen
Tmoose
Where can I get coffee in the morning?10 answers
I'm a big coffee drinker, I don't see a coffee shop here. Where can I get a cup of coffee , I'm an early riser.
6 years, 73 months ago
Amy
I am not sure what time you wake up, there are a few of the restaurants that serve breakfast starting at 7am. Coffee is probably available then. As far as some place else that might offer coffee earlier, you may have to contact the resort directly. Their email is as follows: rivieramaya.reservaciones@hoteles-catalonia.es
Thank you!
RobinCC
Restaurants for breakfast all open at 6:30 am to 11:00 a.m. and there is coffee all day go to El Mercado or Las Brisas they are open with coffee containers as soon as you walk in door even if you don't want to stay you can go all day for coffee, no coffee maker in room though, but these restaurants are open all day and take on different themes all day long., and their coffee will put hair on your chest (haha), but my sister in law loved it.
Lela
There are to-go coffee cups that can be picked up in the breakfast buffet entrance. You can grab it and walk around the resort or sit on a beach chair and watch the sun rise! They don't have half-and-half at the resort and you'll have to use milk.
AmandaJo0621
Good luck! We had the same problem.
Hl124
There are coffee makers in the rooms! And bottled water to make it with. But you have to be in a upgraded room. They don't have them in the regular rooms. Or you can go to the breakfast buffet that opens at 6.
Vacationyeah
The bar on the 2nd floor above the gift shop and front desk. I think they put it out at 5:30 or 6 am.
kernh15
good luck if you don't have a coffee pot in your room, you can not get a cup of coffee until the restaurant opens at 700.
firegirl
All of the buffets have coffee and a to-go counter for coffee too. Also, as long as you don't have a standard room, you'll have a coffee maker in the room.
Tmoose
They have coffee makers in the rooms, which are re-stocked daily. And every morning, we went to the Pure Chill Out bar and had Irish Coffee and Mexican Coffee, brewed right in front of us on the $2000 top-of-the-line machine. There is coffee EVERYWHERE on that resort.....
SpikeDavis
There are single serve drip coffee machines in the rooms. There are also coffee stations at the entrance of each buffet restaurant so you should be covered.
Worldtraveler365
Coffe machines are in the privilege rooms. Breakfast starts at 6:30am if you don't have a coffee machine in your room.
Sherribi
How close is the resort to Cozemel3 answers
I'm booked for Catalonia Riviera Maya from Oct 13th thru Oct 22nd. Is the resort close to the ferry to Cozemel?
5 years, 71 months ago
Stoneham, MA
This hotel is located about 12 miles from Playa del Carmen. The ferry terminal is located right in downtown Playa del Carmen, about a block and a half from the main square and Plaza Playacar.
AlixCC
Its a 20 minute cab ride to Playa del Carmen where you would catch the ferry. Research your ferry schedule in advance. So that you do not run out of time or miss the last ferry back.
keikaz
The resort is about 45 mins from Cancun. So Im guessing its about an hour and a half from Cozemel
YouthfulTraveler
Does the water affect draft beer. Will I be safe drinking draft.8 answers
Concerned if water is run thru the draft beer lines.
5 years, 71 months ago
Woburn
The beer comes directly from either a bottle or a keg from the brewery. Ask the bartender directly how they clean their beer lines.
AlixCC
You will be fine drinking the beer, that's basically what the wife drank the whole time. They have plenty of it too...you won't get sick no worries
Springers
We drank beer, frozen and mixed drinks. I believe the ice is from filtered water. They also offer containers of cold ice water at every bar and buffet. We never got sick.
starr41282
The draft beer is fine, they dont use the local water for cleaning the lines. Its very safe.
fitter
Shoot, there is NOTHING wrong with the beer taps, or the water they use to clean it. I saw them clean the Corona lines out with a reverse-osmosis filter setup, with sealed bottled water going in! That's like double-redundancy. The beer, by the way, was excellent....even the Modelo.
SpikeDavis
You will be fine with draft beer. Draft beer should never have water atted to it, it's not a concentrate like soda. However, even with soda or juices, the resort imports all drinking water so it is safe for consumption.
Worldtraveler365
The beer is safe to drink.
Sherribi
We have visited this resort 8 times, are about to make our 9th visit there. The water is good to drink, as is the beer. We eve took our grandkids and they drank water everywhere and they were fine. This is an awesome resort. I highly recommend it.
SexyNana
Does the hotel offer wireless internet service? If so, is there a charge for it?10 answers
5 years, 70 months ago
Alexandria, VA, USA
INTERNET
Catalonia Riviera Maya Resort & Spa offers complimentary Wi-Fi hotspots throughout the resort.
AlixCC
There is wireless throughout the resort and it is free
mzphine
Yes, hotel offers free internet but connection is not the best. It is very spotty.
Chicagolady
Wireless if free. The desk will give u a password. You just have to re sign in depending where u r at the hotel.
fitter
There is WiFi-best rececption is in the lobby. It was free.
keikaz
Yes, wireless internet is free, and they have 8 routers spread over the entire resort. I never got less that a 3x5 signal, and most places (room and lobby) it was 5x5.
SpikeDavis
Free Wi-Fi! If you have a privilege room you can access Wi-Fi in your room. Wi-Fi is even available at the bars!
Sherribi
Yes they do and there is no charge. Cut out sometimes but came back within minutes.
Huck0564
Yes there is WIFI, and it is free. The service was pretty good, the only place we had trouble connecting was at the beach at the Pure Bar, but we didn't mind. Excellent connection in the restaurants, by the pools and in the rooms.
kaylerossi
No cost for WiFi
EekOk
Do they have or rent weelchairs for handicaps?2 answers
5 years, 65 months ago
Tat
Availability and access to handicap rooms may be limited, please call the resort directly at 1 (888) 774 0040 for their policy and guidelines on handicap accessibility.
BethCC
I don't know, but this isn't the place for anybody who can not do stairs. No elevators in the lobby or for the restaurants or access to the rooms. Only know of one elevator not very convenient or helpful if your not staying in that building.
1hummergirl
The resort is very handicapped UNfriendly. There are elevators (that don't work) and ramps so steep it's dangerous.
PRguy
We saw sand wheelchairs on site for use by guests.
lisabelle
Is the resort wheelchair accessible, including restaurant access?3 answers
5 years, 65 months ago
Greg
We have confirmed with the front desk that this resort is wheelchair accessible. They also have a few handicap accessible rooms, available upon request.
CaitlinCC
For the most part, the resort is accessible. The lower area restaurants are definitely accessible (Bamboleo (buffet lunch, a la carte steakhouse dinner), El Mercado (buffet all day), and La Brisas (buffet all day). Upper area restaurants are probably not accessible (unless there is an elevator I did not see). The upper area is entirely a la carte dinner - Italian, Mexican, Creperie and Tapas Bar.
bmoore
For the most part. One of the buildings does not have elevator so having to go around to access the ramp for my Mom who uses a walker was tiring. The other building had an elevator but was towards the back and required more walking for her.
LatinaGrad
Are there wheelchairs or golf carts for rent for elderly guests?2 answers
5 years, 65 months ago
Greg
yes
Stilltan
Yes. You can rent a golf cart.
Sherribi
Where is the list of the daily activities located?5 answers
I have read a few reviews that state the list of daily activities offered at the resort is hard to find. Does anyone know where I should look?
5 years, 65 months ago
Indianapolis
This resort offers the following in regards to daily available activities:
Water
•Kayaking
•Snorkeling
•Catamaran
•Water polo
•Beach volleyball
•Pool volleyball
•Introduction to diving in the pool for individuals 14 years and older
Land
•Aerobics
•Cycling
•Ping pong
•Archery
•Tennis
•Fitness center
While this may shift/change from day to day, we suggest upon arrival speaking to front desk to see what is available. You may also contact us directly at 1.800.915.2322 for further assistance if you need it.
SamCC
We finally figured out that the activities were listed
Both in the hallway of your building as well as right outside of
The mercado restaraunt down by the privledged beach.
Meximel
Posted on the walls near the rooms in colorful print.
Sherribi
I read that too but it is easy to find. It is located right on the wall outside of either buffet
Snorkle
I was just there this is just posted by the outdoor buffet or just ask the people in red shirts
Fella
Is there anywhere you can swim with dolphins?5 answers
5 years, 65 months ago
Merisa
We offer Swim with the Dolphins, Dolphin Encounters and Adventure tours for customers traveling to this resort! For full details and pricing, please call us at 1.800.915.2322.
SamCC
There are three different Dolphin excursions available to book in advance thru CheapCaribbean.com: the Dolphin Encounter, the Dolphin Swim Adventure, and the Swim with Dolphins (Royal Swim). Each excursion is different so please contact our Beach Experts at 1-800-915-2322 for more information.
LizCC
the marina that is about a 10 minute (safe) walk offers swimming w/ the dolphins. also you can set up a swim with the dolphin excursion through the resort if that is preferred.
LoveToTravelAlot02
Several places! Purchase the excursion with cheapcarribean or with an AmstarMexico representative at the resort.
Sherribi
They offer excursions to two different places. We went to Delphinus and had an amazing time! We got to spend time in the water with dolphins and have hands on opportunities to interact with them. They also do a great job of teaching you about the dolphins habitat, nutrition, and families. If you go, I would recommend going in the morning as you are not permitted to wear sunscreen as it can make the dolphins sick.
dzahn24
Do they have a radio in the room and what kind of electic is in the room?5 answers
5 years, 65 months ago
John
Electrical outlets available in room. No worries there.
As for radio, not 100% sure as we used our iPhones for music.
There IS a clock by the bedside though which may be a clock radio.
Meximel
The electricity is the same voltage as in the United States and there is an alarm clock/radio in the room.
LizCC
there is no radio or clock in the standard rooms. there might be some in the privileged rooms/suites. also their electricity is 110V same as USA
LoveToTravelAlot02
They have a standard plug in alarm clock with radio. I brought a wireless speaker and listened to my own music. They have standard USA plugs but outlet/plug converters are sold in the shop.
YouthfulTraveler
Hi
The lighting was low. Werequested a change in room because I felt as if I was in too dim lighting which makes me tired.
toosweet1
how close is this resort to the airport?7 answers
5 years, 65 months ago
dollface
About 1.5 hours by van.
AlexW
Catalonia Riviera Maya is located 12 miles south of Playa del Carmen and 50 mi from the Cancun International Airport (CUN).
LizCC
1 hour and 30 minutes
Jborlando
35-45 minutes
LoveToTravelAlot02
The resort is about an hour from the airport. If you have a shared airport transfer it could take longer dropping other people along the way.
Sherribi
About 1 hour.
caseysteakley
Its an hour away. We booked transportation through this site (AMSTAR). The only downside was that when they get you at the airport, they make other stops to drop others off, so it took almost 2 hours to get to the hotel. They do make sure you are back at the airport with plenty of time for your return flight though.
kaylerossi
Can you rent Jet Skis and paddleboards?5 answers
or are there places nearby where we could go to do that?
5 years, 64 months ago
KMEADE
Yes wave runners but no paddle boards.
Jborlando
Yes there are jet skis for rent on both ends of the beach. The Hobie cats are free as well as the canoes/paddles.
DLWhatley
there is jet ski rental at the resort for a cost. they also have free kayak rentals that the hotel provides. I am not too sure about paddle boards. Also there is a marina about a 10 minute (safe) walk from the resort that might offer more water activities
LoveToTravelAlot02
Jet ski rentals are available on the beach.
Sherribi
yes right there on the beach
Snorkle
Can you rent a car at the hotel4 answers
my husband and I are booked for a trip to this location in July and were wondering if its possible to rent a car for a day or two from the hotel instead of for the entire trip from the airport.
5 years, 64 months ago
bunkie
Car rental is available at this resort.
LizCC
We were just there last week and I did not recall a car rental there but that doesnt mean there isnt one. We took a van from the airport to the resort. Walked to the marina for our Catamaran Snorkel excursion we booked thru the resort, walked to the dolphin Discovery place and watched the dolphins and manatees, shopped and had snacks at Joe's pubs. One day we took a van to 5th street in Playa Del Carmen and it was $42 one way. The rest of the time we stayed at the resort. You could contact the hotel directly and ask if they have car rentals available. HC Riviera Maya (Guest Services)
DLWhatley
Yes, there is a car rental kiosk just off the hotel lobby area.
bmoore
Yes. Special concierge next to the check in desk is available for car rental services.
Sherribi
You can book transportation with the transportation desk there. I do remember seeing car rental signs, however it is really cheap to book transportation through the hotel. (We used AMSTAR).
kaylerossi
SHUTTLE SERVICE FROM AND TO AIRPORT5 answers
DO YOU HAVE ROUND TRIP SHUTTLE SERVICE TO ANFD FROM THE AIRPORT
5 years, 64 months ago
VACATION
When booking through CheapCaribbean.com we will be more than happy to arrange round trip transportation from the airport for you. The current rate for round trip transfers to and from the airport is $42.50pp.
BethCC
Cheapcaribbean.com does allow you to purchase transfers to and from the airport to the resort and back. Be advised you are on the transfer companies schedule so you will have to leave 3 1/2-4 hours before your flight time. Our flight was at 7 am and we had to leave at 3:10 am for the airport.
DLWhatley
Yes! Purchase with booking or find an AmstarMexico representative after you exit the aiport. They are wearing a red floral shirt holding a cheapcarribean sign and amstar logo sign. May not be outside if the transfer was not purchased ahead of time.
Sherribi
Yes if you book it extra with cheap carribean. Some resorts offer free shuttle to and from airport.
Tristi
The resort does not but you can arrange through other companies such as Cheap Carribbean
Vagabondib
What kid activities do they have?5 answers
5 years, 64 months ago
usa
This resort has a Kid's Club offering supervised activities for children ages 4-12. Daily, 9am-5pm.
BethCC
Yes. There are kiddie pools and a small park for kids as well
Kasava26
not much. I would look at another hotel.
caseysteakley
it seemed that the kids there had tons of fun!! i personally dont have any kids but they did it looked fun because they did have a lot of fun activities through out the day!! :)
Aura
Yes. Lots of families there. Looked like they had a great kids progrm
Snorkle
booking4 answers
how do i book this trip..? get more info on it for purchase..
5 years, 64 months ago
michigan
You can book the vacation package directly from our site, or if you need assistance, you can contact one of our Beach Experts at 800-915-2322
KristenCC
For pricing and availability inquires or to make a booking, please call #1-800-915-2322 to speak with an agent in our New Reservations Department.
MariaCC
We booked online through Cheap Caribbean. Super easy. Call them if you need help. They are great to work with. Did everything online. Booked air, resort and transfers all at once. This is our 6th trip we booked with them. Price depends on where you are flying from. We are from WI and got a direct flight fro Minneapolis. We were there in 4 hours! No other way to go...
Snorkle
I used CheapCarribean.com. Extra for shuttle to hotel and airport but worth it. I also opted for the travel insurance because it has medical coverage included.
OliviaMari
Is this resort LGBT friendly?3 answers
5 years, 64 months ago
Maryland
Resorts do not discriminate against their guests. However, should you have specific questions regarding this resort, we do suggest contacting the resort directly as they would be best to assist with your inquiry. The email address to the resort's website to contact them directly is rivieramaya.guestservice@hoteles-catalonia.es.
MariaCC
Yes. I've seen gay and lesbian couples. All are welcomed!
Sherribi
We just got back and had numerous couples there
nbuddo
Can I use my credit card? Can I use dollars? Or do I have to exchange for pesos?5 answers
5 years, 64 months ago
Tati
The resort only accepted credit cards or they wold charge your purchases to your room so you could settle up your bill at the end of your stay with a credit card. Off theresort they took dollars everywhere.
bakedandpickled
you do not have to change currrency. i took zero cash and used my card for all purchases on resort, gift shops, and for pictures during excursions
tbama
Credit card use is easier. They rarely accept american dollars unless you are leaving a tip. There are ATMs everywhere that you can use to receive pesos
Sherribi
credit card and pesos. no us dollars at hotels.
caseysteakley
We could use credit cards on site and off. The resort has to take pesos, but most things you can buy there are chargeable to your room. Dollars are readily accepted off resort.
lisabelle
transportation5 answers
do you provide transportation to and from the airport?
5 years, 64 months ago
millie
They do provide transportation, you need to get out of the airport as quickly as possible and find the flowered shirts, you will have several people trying to stop you, they will tell you they can tell you where your ride is, tell them you already know (unless you want to stand there for a half an hour while they try to sell you stuff). Once you get outside follow the walk to the right and go to the very end, there you will see the flowered shirts.
Cranky
Cheapcaribbean.com does allow you to purchase transfers to and from the airport to the resort and back. Be advised you are on the transfer companies schedule so you will have to leave 3 1/2-4 hours before your flight time. Our flight was at 7 am and we had to leave at 3:10 am for the airport.
DLWhatley
$50 per person for roundtrip aiport transfer. Well worth the price and easy to find your AmstarMexico representative once outside the airport. They set up a time for the return once you've settled in your room back at the resort.
Sherribi
buy your transfer up front from cheap Caribbean. The resort does not provide transportation. You can get a taxi but cheaper to book in advance
Snorkle
If you book through cheap Caribbean, you have the option to choose a transfer. They are there to get you when your plane lands & they schedule a time for pick up on the day you leave.
BrockAmber321
Does the all inclsuive include liquor at the bars?9 answers
5 years, 64 months ago
chipper33
Yes all inclusive includes liquor at the bars. The Priveldged upgrade will get you top shelf liquor.
bakedandpickled
The all inclusive plan features unlimited domestic alcoholic beverages and soft drinks.
MariaCC
Yes! And the staff is great!
Kasava26
Yes
Sherribi
yes!!
BryanD
Yes! We were surprised at the liquor selection as it was much nicer than we expected it to be! Tip well and they'll have a heavier hand while pouring! :)
MJones18
Yes... However, if not Preferred package, bottom shelf only!!
TammyC
yes, but only certain kinds. Captain Morgan was only for Exclusive members....such a disappointment!
RivieraLady
Yes, we were pleasantly surprised by all the options included in the all-inclusive package. We had our pick from lots of namebrand liquor. Beer is much more limited.
Callie2591
All inclusive includes what?5 answers
What activities does the all inclusive deal cover? Also, is flight and transportation included?
5 years, 64 months ago
Arizona
The all inclusive package at this resort includes
• Breakfast, lunch, dinner and snacks
• Unlimited domestic alcoholic beverages and soft drinks
• Nightly shows in the theater
• All taxes and gratuities
Activities that are included are :
•Kayaking
•Snorkeling
•Catamaran
•Water polo
•Beach volleyball
•Pool volleyball
•Introduction to diving in the pool for individuals 14 years and older
•Aerobics
•Cycling
•Ping pong
•Archery
•Tennis
•Fitness center
BethCC
not sure on activities but if it specifies flight included then it is but airport transportation is an extra charge
tbama
The beach on front. Of this hotel is the worst of cancun u will have plenty rocks and stones to play with they charge
U for. Local phone calls not all is inclusive
jdla12345
There were tons of activities at the resort and you could book excursions at a lower lobby area for extra charge. Some of the on-site activities summer 2014 were archery, bicycles (solo and led tours), pool games, ping-pong, snorkeling, kayaks, various cooking instructions and things like that.
lisabelle
Flight and Hotel. Fitness room, all buffet restaurants, food trucks, and bars. Including all drinks.. Shows, movies, and pool activities. They did give us 3 dinner reservations for the Mexican, Italian, Japanese, and steak restaurants to choose.
OliviaMari
Do all the rooms have hair dryers and sample size toiletries?5 answers
5 years, 63 months ago
VA
All rooms at this resort do include hair dryers and toiletries.
BethCC
Yes
mommaleandre
yes the rooms come with a hairdryer and the toiletries include shower gel, shampoo and soap (no hair conditioner).
LoveToTravelAlot02
Yes! No problem!!
1hummergirl
Yes my room did
bobtpd541
If I wanted to upgrade to priviledged should I wait and do it at the resort or call ahead?5 answers
5 years, 63 months ago
adzafic
It is best to book a privileged suite before you arrive, to make sure that the room is reserved for you.
BethCC
I upgraded the room to priviledged when I got to the resort for 4 nights $120 additional dollars
Iraiza
As soon as you book. It may not be available when you arrive and it may be more expensive.
Sherribi
You should book upgrade before you go. Unfortunately, the check in process takes awhile. You want to have your room of choice already so you won't be disappointed! But, you can upgrade at time of check in. Absolutely, upgrade to privilege room! It's worth the extra comfort if (my opinion) you get a ground level garden or residential view. Otherwise, you only have a small balcony without a garden!
1hummergirl
easy to do at resort.
caseysteakley
What is the cost to upgrade6 answers
Does it make more sense to upgrade from garden view room now.. or wait till i get there?
5 years, 62 months ago
Chicago, IL
Room rates are always subject to change, if you already have a reservation with CheapCaribbean.com you can certainly call to get a price of how much it would cost to upgrade.
BethCC
We were able to upgrade to Privileged when we arrived, but it will depend on how full the resort is during your stay.
bmoore
Upgrade now before you get there! It is more expensive to upgrade when you arrive and sometimes its not available.
Sherribi
Upgrade before you go! Availability slim. Definitely worth upgrade to privege room and request ground level. If you care for privacy, residential side believe it or not is better in my opinion. You don't have other folks looking down or across from you to spoil your privacy. However grounds people or even your neighbors could peek over privacy wall. If you book two rooms ground level, ask for two rooms next to each other for that reason, since you can have access to each others garden.
1hummergirl
Oh yes pay the money to upgrade for sure you can only eat a limited areas. The privileged beach, bar and food was much better then the main buffet by the pool. The rooms were great the service is great you will be happy if you spend the extra money I traveled with 6 people total which cost a little bit of money but after reading reviews for months before I booked I agree with everyone GO PRIVILEGED OR EXCLUSIVE!
Fekids
I don't think it's worth the upgrade if you not going to be in your room all the time they want to charge you $25per day for an upgrade they don't give you a safety lock for your documentsso that's how they get you to upgrade.my best advice if you can take a little lock that you can lock your carry on and keep your documents safe I don't think you need to upgrade
butterflygigi
Can you accommodate someone who has to eat gluten free due to Celiac disease?5 answers
5 years, 62 months ago
Jaime
Please call the resort directly at 52 984 875 1020 for the most up to date information on their dining procedures, policies, and restrictions.
BethCC
Gluten free food was not provided ahead of time at any of the restaurants. However, all restaurants were aware of gluten allergies and accommodations were made.
Cholo
Not really. I have Celiac, and it was very difficult to eat there. Most everything is breaded, or has soy sauce. You can- it's just difficult.
Whitneyleigh0923
My wife eats gluten free and found it was easy to navigate the buffet and restaurants for foods fitting her diet.
TequilaKris
Honestly I do not see any sign about gluten free food .
Lana811
Are there rooms that connect with an internal door for families?5 answers
5 years, 62 months ago
York, PA
Please call the resort directly at 1 (888) 774 0040 for the exact layout of all rooms on property.
BethCC
just returned from there & at the front desk there was a sign for different types of room upgrades & on that sign it had adjoining rooms for 15$ extra a night & of course based on availability. so they do have them but may wanna call ahead to get those specific rooms
Carolinatraveler
yes they do have certain rooms that connect internally for families.
LoveToTravelAlot02
Yes, they have connecting rooms. The staff is very accommodating to families and will be happy to give you this type of room.
SexyNana
Not that I know of
YouthfulTraveler
when tipping8 answers
do you tip in dollars or peso's?
5 years, 62 months ago
bunk
I tipped in dollars, it worked out great for all concerned!
OverTheRainbow
If you choose to tip or pay additional gratuities for any service you are provided, Pesos OR American dollars will suffice.
If you have any further questions or concerns, please call us at 1.800.915.2322.
SamCC
we tipped in American dollars but they accept pesos as well
LoveToTravelAlot02
I tipped in both american dollars and pesos. Pesos is better because at the end of the day they have to exchange thier dollars for pesos. ATMs available to use with your american debit card will release pesos
Sherribi
i tipped in dollars but there is a currency exchange there as well
BryanD
The hotel only works in Pesos, but when tipping we just used Dollars, and nobody seemed to mind.
Ominy3
dollars
RivieraLady
Either way is accepted
EekOk
Will I be guaranteed a plunge pool by booking the privleged suite?2 answers
4 years, 59 months ago
Jackie
Yes, the Privileged Suite offers a plunge pool as a featured amenity. For further information, please call one of our Beach Experts at 1.800.915.2322.
SamCC
Not likely. There are different levels of privileged. You could end up spending almost an extra $100 a night for one.
nleudemann
Beach Chairs5 answers
What are the beach lounge chairs like? Are there any upgrades necessary for better seating / chair quality?
4 years, 59 months ago
Matt
We're not aware of any beach chair upgrades that are available. Please check with hotel on arrival.
CCGreg
They are nice. All have a thick cushion on them. You can do the privileged upgrade to get onto the pure chill out bar area but this isnt necessary just to get better lounge chairs and it literally butts up right next to the regular lounge area and the beach area is the same.
sunsational
The beach chairs were not bad, but basic. If you stayed in the upgraded suites there were more luxurious chairs, beach beds and giant beanbags. We didn't have any trouble with the basic chairs and they were comfortable.
lisabelle
We booked the privileged. No problem getting chairs ever. Very comfortable. There are bean bags to lay on or even beds if you prefer.
Snorkle
They were in good condition, just need maybe a slight update. Only for the fact is when your trying to recline it doesn't stay reclined because it doesn't lock into place it will come right back up if your not laying down on it
Bella4
Water10 answers
Is bottled water stocked in the rooms? If not what is the situation for something like brushing your teeth?
4 years, 59 months ago
Matt
Bottled water is stocked daily as the tap water is undrinkable. It is recommended to use bottled water even for brushing teeth.
CCGreg
They gave us one which we refilled at the restaurants
nbuddo
Yes, they refresh a large bottle of water on you're bathroom sink every day.
sunsational
yes. We used it to brush are teeth.
caseysteakley
When you check in your room there will be a giant new water bottle in the bathroom. When it runs out, you can refill it at the buffet. The water in the bathroom doesn't taste as good as it does in the restaurants, but it will NOT make you ill. I am sure of that.
SexyNana
You are only allowed 2 bottled waters per day per couple. If you wasn't more, you pay 4 bucks a bottle.
nleudemann
We brushing teeth with regular water as usually. Just do not swallow! We had water in refrigerator in room. Water in cafe , bars...etc. clean and you can drink it w/o problem. No one get sick. We been here 2 times.
Lana811
Yes there is bottled water stocked in the room
YouthfulTraveler
Yes, we had a garden room, which is one of the cheapest options and we got new bottle water every day complimentary.
Callie2591
Yes bottled was was stocked and replenished daily.
runtsky20
Is there a sister resort?3 answers
4 years, 55 months ago
Usa
There are other Catalonia Resorts in Cancun, however, they do not have share privileges between them.
KristenCC
I don't think so. there was no evidence of a secondary location.
lisabelle
Yes. They have an additional restaurant and beach access but the sister resort does not offer as much as Catalonia.
YouthfulTraveler
Does this hotel provide bottled water in the rooms daily?5 answers
Does this hotel provide bottled water in the rooms daily? Some hotels offer it at check--in then not again. Some offer none at all.
4 years, 53 months ago
Cherylatlol
The Garden view room does not provide water daily. All Privileged rooms do.
Shane99
Yes, we got 3 bottles of water a day. If you need more you have to purchase.
purplehorse
mini fridge was filled daily with 3 bottles of water
ArturG
3 bottles in the room everyday
Snorkle
Yes, they also bring in large filtered water containers to fill water machines for pool bars and buffet areas.
Marcus1234
Do you need a passport?5 answers
4 years, 52 months ago
Emo
Yes, you do need a US passport to travel to Mexico.
CaitlinCC
Yes, you need a passport if you are traveling from United states Into mexico.
purplehorse
No if you are Mexican citizen.
ArturG
Yes, you need a passport.
LaurandJoe
YES
Snorkle
Is this hotel Kid friendly or is it exclusively for adults?5 answers
4 years, 52 months ago
Dee
Yes, this resort is kid friendly! They have a Kid's Club offering supervised activities for children ages 4-12. Daily, 9am-5pm, as well as a separate kids pool.
KristenCC
We did not bring our kids, but saw lots of kids there having a good time. The pools have designated areas for small kids.
purplehorse
Yes it is , I traveled with 4 and 6 y o and they provided fun activities for kids.
ArturG
Yes! My 7yr old daughter loved it! They have a kids club during the day with tons of fun activities for the kids. We rarely saw her during our trip because she preferred hanging with the kids' club staff and newly found friends.
nivlek9
It is not adult exclusive. When we were there, in May, there weren't too many kids. There is not much of a night life and you don't see some of the more adult- oriented entertainment that you might see in an adult exclusive resort.
Vacaywithrelatives
Is there a sister hotel and can we use both?4 answers
Staying in the catalonia will we be able to eat at both places?
4 years, 52 months ago
Usa
There is no mention of joint or exchange privileges with the Catalonia Privileged Maroma.
CCGreg
There is a sister resort and you have access to both.
purplehorse
Yes you can use both facilities.
ArturG
Yes. You cant even tell it is two different resorts. It seems like just one resort.
Snorkle
I have a 9 year old is she allowed in the restaurants5 answers
4 years, 51 months ago
north jersey
Yes, children are allowed in the restaurants.
KristenCC
Yes. It's a family friendly resort.
MaeBTV
yes
YoungTraveler17
yes there were many children in the restaurants
PCS2015
Yes
Snorkle
Does rooms have iron and iron board?5 answers
4 years, 51 months ago
Usa
Yes, an iron and ironing board are part of the room amenities.
KristenCC
We stayed in the privilege room and they had both.
MaeBTV
The privilege rooms did
PCS2015
Yes, they have iron and ironing board
Torita
it had both
MNbookworm
Does standard room come with iron and hair dryer?5 answers
4 years, 51 months ago
Usa
Yes, those specific amenities are found in every room category.
CCGreg
yes
YoungTraveler17
Hair dryer and iron was provided
Snorkle
Yes. Our room had a hair dryer and an iron with ironing board
volfan1127
Yes
Normi
Which of the rooms offer oceanviews?3 answers
4 years, 48 months ago
Danielle
The room views can vary and none offer a guaranteed ocean view.
LizCC
We upgraded at check in.
BrandonMW
We were in bldg #7 in room 7021. It had an ocean view from the bed as well as from the balcony. One could expect that the rooms above and below (room #s 7011 & 7031) had similar views. We could see from the outside that the room #s ending in 2 and 3 for that building also had ocean views from their balconies as did two rooms on each floor of bldg 6. Bldg #8 which was "exclusive class" had ocean views from 3 sides on each floor as well. can't speak for any others.
AntiguaNewbie
Has anyone been to catalonia in LaRomana DR? Has does it compare te the one in rivieramaya?2 answers
3 years, 48 months ago
Usa
While each resort will have the same level of service and expected level of amenities, each will also have a distinct flavor. For detailed information on both, please call us at 1.800.915.2322.
SamCC
not as good
hotrod48
travel from airport to resort5 answers
do they offer a shuttle service from the airport to the resort, or taxis available, also how far away is Catalonia from the airport
3 years, 47 months ago
james
It is an additional amount, you may take a taxi. Catalonia Riviera Maya is located 12 miles south of Playa del Carmen and 50 mi from the Cancun International Airport (CUN).
TimCC
Yes they have both. The resort is about an hour from the airport.
brandon1989
Book your transfer through Cheap Caribbean. Best thing to do.
Snorkle
Yes, add on the shared transportation option and a bus will pick you up from the airport and take you to the hotel. and vice-versa. it's about 45 minute from cancun airport
Happy121212
Yes, it cost us $40 USD for round trip shuttle, and it's about two hours drive from airport to resort.
TracyfromMissouri
I read in a review that if you upgrade to a Priviledged room you can snorkel and kayak for free everyday if you want . Is this true?8 answers
3 years, 46 months ago
Minneapolis Minnesota
yes, for free 1 hour per day. But you can always tip the guys to let you go more or longer.
BrandonMW
As these are non-motorized activities, they are included in the all inclusive package with any room category booked. However, time restraints may be put in place if the activity is very busy.
SalCC
yes. bring water shoes!
Snorkle
You don't need the upgrade to snorkel and kayak. We used those services with a standard room.
Marcus1234
You can snorkel and kayak for free at any level
TracyfromMissouri
Yea you can use snorkel equipment for one hour everyday and the Catamaran has to be booked booked in the morning day of.
Jose took us on an great ride
2Banditos
Yes. They have an area by the beach you can go to get the items needed for free
Weddingparty2016
Yes but all activities are limited to once per day and they are limited. The time limits are feasible though
YouthfulTraveler
does the catalonia riviera maya have an adults only section5 answers
Our group does not necessarily need an adults only resort, however, we would like the option of adults only pool and/or beach section. Any recommendations on hotels that offer this in carmen del playa or riviera maya?
3 years, 46 months ago
South Carolina
This resort is not adults only. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322 and they can certainly help you book your vacation.
TimCC
Ocean Maya Royale is an adults only resort. It is about 20 min. from Playa Del Carmen. It is absolutely beautiful.
Mickster
They don't have an adults only area but if you upgrade to Prestige there isn't very many children. At least while we were there. And the Prestige pool area was much quieter and calmer than the regular pool.
LJSIA
The Valentin is adult only - but you cannot see the ocean from the pools. At Catalonia we were never bothered by the children that were there.
Snorkle
There is no adults only. But we chose a privileged suite and did not see any kids in this section
wdlaw
dress attire5 answers
For the fancy restaurants the dress code for men says collared shirt and long pants, does this include jeans or only dress slacks?
3 years, 46 months ago
Lynn
We wore everything from jeans and collared shirts and comfortable dresses to shorts and t-shirts at our dinners, I didn't even pack slacks though we saw a few guests who dressed almost formally, meaning jackets and evening dresses, though we also saw very relaxed attire on both the ladies and the gents. There was no enforcement of the dress code, but I'm sure swimsuits or beach-bum attire would be frowned upon.
SunDreamers
There was barely any dress code. I think after the first night my husband just wore his flip flops!
Gamble
Elegant casual is normally dress slacks. For more information, please check with the resort or restaurants directly for the most up to date information. The resort's international phone number is: (01152 to dial out) 984-875-1020.
TimCC
As casual as possible. This is a pretty bad hotel,so I would not worry about the dress code too much! Food is awful.
Carolani
jeans are okay
Snorkle
Did anyone travel off the resort for tours like the Xcaret underground river?4 answers
3 years, 46 months ago
Maresha Sims
I went to Xcaret and did the underground river! It didn't seem to take a very long time, the water was quite cold at first, but warmed up as you swam. It took maybe an hour? The picture spots were very cool though, ended up purchasing one of the photos from the Snapspots of the river. There were lots of bats also but none of them messed with anyone that I saw
Bennernet
You certainly can, we would suggest speaking with an excursion representative at the resort to help set up that excursion. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I did the deluxe Chichen Itza tour. It was worth every penny. I was the main town with City Hall, sinkholes, Cenotes, and more. It was a long day but didnt feel like it. I absolutely suggest taking a tour!
YouthfulTraveler
We went to Cirque du Solei and Xel-Ha. I booked through the websites for the places, not through Cheap Caribbean. We enjoyed both side trips. Xel-Ha included transportation, but Cirque du Solei did not and we had to take a taxi, 600 pesos each way or about $30 each way. The belhops were very helpful with getting us taxis and explaining the rates to expect.
caiteng
how far from the airport?5 answers
3 years, 44 months ago
carrie
30 min
Annata
45 minutes
hotrod
Just over an hour from the airport depending on how many other resorts you have to stop at on the way.
Snorkle
50 Min. from Cancun airport
Marcus1234
The van ride back from our resort to the airport was just over 1 hour. The ride from the airport to the resort, with 1 other drop off, was a hour and half.
TequilaKris
How much does it cost to golf on the nine hole course2 answers
3 years, 42 months ago
Sue
Since rates aren't posted online, you'll want to contact the golf course directly for pricing and information. contacto@puertoaventurasgolfcourse.com
CCGreg
Don't know
Erog
About 100 with rentals and cart for 18
Wombat1672
Are you allowed to smoke tobacco in the resort, or in certain areas atleast?5 answers
3 years, 42 months ago
wisconsin
Please check with the resort directly for the most up to date information regarding smoking areas. Their international phone number is: (01152 to dial out) 984-875-1020.
TimCC
Yes, you can smoke almost anywhere except inside the restaurants.
idreamofvacation
Everywhere except in doors
Snorkle
Some rooms you can smoke in, otherwise there are ashtrays by the pool chairs
Whitneyleigh0923
Yes, anywhere but in the lobby.
Marcus1234
How is the snorkeling off the beach?5 answers
My husband and son love to snorkel. Is there anything to see off the beach?
3 years, 41 months ago
Missy's
Please check with the resort directly for the most up to date information regarding snorkeling. Their international phone number is: 01152(to dial out) 984-875-1020.
TimCC
The water is crystal clear. My husband snorkeled. You can see the fish swim around you even with out snorkeling. Some other people told us they saw more fish here than at Cozmel.
Snorkle
Lots of fish. You don't even need to snorkel to see them. Water was crystal clear/ Bring water shoes - a must
Snorkle
There is a half dead coral reef which is cool to walk on and snorkel around. There are plenty of fish to check out on the beach and in the lagoon
YouthfulTraveler
Easy snorkeling but sorry not much to see.
Jborlando
IS this resort kid friendly?10 answers
I have a 5 year old son, that loves waterslides. From the pictures online I see mostly adults... I know the resort accepts children, but is it fun for kiddos?
3 years, 41 months ago
Oklahoma
This resort is kid friendly and offers a kids club. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes. lots of families there.
Snorkle
no water slides but there were lots of families there and they looked like they al enjoyed themselves. The staff looked like they were great with the kids also
Snorkle
Yes, it is kid friendly, but they don't have any waterslides
22cookie
We just got back from a week at Catalonia and I would say YES! They had a really nice "mini club" where the kids all hung out with other kids and entertainment staff throughout the day. But, of course that isn't required. The pools are amazing for kids. They have many shallow areas and ledges so kids of all size can feel comfortable swimming. The shows at night are PG so the kids typically went and laughed along.
beachlover1989
I just returned from there with my 9 year old son. While there are not any waterslides, there is a kids club that runs from 10-5 most days (sometimes there is a 1 hour break after lunch). There were kids of all ages and from different countries. They all seemed to really have a great time! The staff was wonderful and really enjoyed having fun with the kids.
dzahn24
Yes!
A lot of kids here! Also your son can join kids club. They have special kids playground and few people who will take care of your boy. Kids happy here!
Lana811
There were a lot of children there while we were there. There is a Children's activity center by one of the pools with daily activities and the beach/lagoon area is awesome. They rent kayaks and have volleyball courts...
TammyC
Yes it is kid friendly. There were plenty of children there!
kaylerossi
No water slides at this hotel. Several pools for children to use but very small area for beach access. One side is too rocky and the sandy side is a very small area..
OliviaMari
do they have payment plans?2 answers
3 years, 41 months ago
Slidell Louisiana
We do offer payment plans for most reservations. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Cheap Caribbean does.
Snorkle
Is airfare included with this package?5 answers
3 years, 41 months ago
Slidell Louisiana
We do offer hotel only or hotel and airfare packages. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes
kate413
When I booked after you choose your room you select your flights, so everything (and I mean everything) was included in the price. (drinks, 3 meals and snacks, etc).
kaylerossi
the all inclusive is a bundled price of hotel and air fare and food
Pooh1
Yes. All inclusive ( food n drinks).
Kingjoe86
Do they offer a couple's dinner on the beach?5 answers
If they offer an intimate dinner for two on the beach, what are the dinner selections available and the price of this service?
3 years, 40 months ago
Washington state
They should offer couples dinners on the beach but that is something you will have to set up directly through the resort.
bthornton
Yes they do offer it for an additional charge. I believe the extra charge was $49 for steak and lobster dinner.
Erog
Steak and Lobster and it cost $40-$60 per person depending on what options you go with
2Banditos
Yes, they offer intimate dinners at the beach (usually lobster, filet mignon,champagne) $110
Monica12345
Yes they offer a romantic dinner selection. It was a steak and lobster meal with 3 sides I believe and we were in a privileged package so they offered 10% off. Think it was something like $150.00 for the two of us together.
Smallgirl
staying 4 nights so how many dinner reservations do we get to make?5 answers
3 years, 39 months ago
IL
Three-Four night stay, guests will receive one reservation guaranteed in the a la carte restaurants.
JeannieCC
You get 4 but if you upgrade there is a fifth restaurant. You don't have to make reservations for the dinners. First come first served.
jdalvey
3
Marikc
We stayed four nights and were allowed to go to two alacarte restaurants. It wasn't necessary to make reservations. First come first served at the time we went. We went when they opened for the evening and never had a problem.
Sunny1518
1
YouthfulTraveler
What excursions do you recommend?5 answers
3 years, 39 months ago
New Jersey, USA
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Xel-Ha is a must. Also we did Tulum which was also nice.
TracyfromMissouri
The Deluxe Chichen Itza tour with Cenote Ik Kil. Wear a bathing suit and water shoes
YouthfulTraveler
xplor, xcaret, snorkeling or diving with Pro Dive at resort, Coba, swim with Dolphins, take a ferry ride to Cozumel, Playa is nice at night. This is a few things to do.
LawShark
Xel-Ha was awesome and its only a short ride. They have a ton of stuff to do, they have semi private beach areas and have all inclusive food and drinks which are better than you get at the resort.
Dellygirl
Privileged upgrade5 answers
Is it worth it and how much more per night does it cost?
3 years, 39 months ago
New jersey
Yes the Privileged rooms are worth the upgrade. For pricing and quotes please Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
The cost changes all the time but the upgrade is more than worth it.
SWBT
Well worth it! At the resort it costs $20 per person per night.
The added meal at Tapas, the Ala Carte breakfast and lunch, Daily stocked mini bar, Pillow Menu!!!, 24 hour room service and additional snacks and drinks at the privileged lounge.
TequilaKris
It is definitely worth it! Better view, better service, access to more areas! The upgrade ranges depending on how much of an upgrade you want. The basic package, privileged I believe, was perfect.
YouthfulTraveler
It's ranges from 20$ or $35 or $40 extra per night per person and it is definetly worth it! You get a lot more 'privileges', they main one is the pure chill bar which is a must!
TravelingDuo
Can we book our excursions ahead of time?5 answers
I've heard that when we arrive at the hotel, they have reps there ready to book excursions. I was wondering if i can do it in advance??
3 years, 38 months ago
New Jersey
Excursions can be added in advance with Cheapcaribbean's assistance, either at time of booking on website or after booking by calling 1-800-915-2322
CCGreg
I booked it when we got there through a company they have in the hotel lobby and had a lot of problems with it, so I recommend staying away from doing this. You can book it through Amstar either online when purchasing through Cheap Caribbean or you can speak to the Amstar representative in the hotel to help you out. Amstar is the company that runs the shuttle from the airport to the resort, but they also book excursions and can answer any questions you may have about your vacation. They were very helpful when we spoke to them and I wish we booked it through them instead so we could have possibly avoided issues. They are in the lobby bar from 9-1 and 4-6 if you want to book it when you get there.
AllieN
When I booked, there was an option to book everything that they offer at the resort right through the website. The resort does offer rental equipment (free of charge actually) that you can use for a time period, but its just snorkel equipment and kayaks I think.
kaylerossi
Yes you can do it in advance, but me and my boyfriend booked it while we were there and got a discount!
Sydthekid
Yes we called cheapcaribbean a month before our trip to book our excursions. Just make sure you have your booking confirmation on hand when calling.
bl24
Does the buffet/restaurants cater for vegans?5 answers
3 years, 38 months ago
NJ
The Catalonia Riviera Maya will cater to specific diets. Upon your arrival please advise your dietary needs and they will ensure menu options for you. Please keep in mind this is subject to change at any time.
StevieCC
Yes
NatarioandMaraly
I saw a few options for vegetarian meals but I am unsure if they would cater to vegans.
Meglyn
Yes, there were many options
Chewiecommander
not sure about vegans but they do cater for vegetarians - nothing special though.
Shaurva
what does it cost for cab to hotel5 answers
cab ride from airport to hotel
3 years, 37 months ago
butch
We offer airport transportation through a contracted transfer company at an additional cost. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322. For taxi fares, please inquire with the resort.
TimCC
I'm not sure but just to give you an example, it cost us $20 to playa del carmen town which is a 20 minutes ride. The airport is like 45-50 minutes away so it will be expensive. Try to look for a package that include the transportation from and to the airport as we did.
Josette
It Expensive. I would say pay for it in advance to save yourself money and the hassle at the airport. I think if you do a shared cab in advance round trip its $80. Without it, it could be well over $100.00
YouthfulTraveler
We used Cancun Shuttles and did a private van. It was $25 per person for a round trip ride. They were very safe and reliable.
Callie2591
I recommend you take the shared ride from the airport that CheapCarribean offers. The service, cleanliness and time were great.
Chewiecommander
Is there a security deposit that we have to give or no?5 answers
I want to know because that will determine how many CC i will bring with me.
3 years, 37 months ago
Emily
The resort does require a credit card at the time of check-in for incidentals, and most often they do put a hold on your card. For exact details on this.
JeannieCC
No.
We been here 2 times and nobody asked us about deposit.
No deposit!
Lana811
NO, but you do have to give a CC for incidentals.
Dellygirl
There is no security deposit, however there is an ecological tax that you have to pay which is about $1 USD a day per room.
Shaurva
No, they do not ask about security deposit. They do not accept Discover.
American Express is not accepted elsewhere, so take Visa or Master Card :)
feliz
How do you upgrade your room and how much does it cost?5 answers
3 years, 37 months ago
Minnie
You can upgrade your room a few different ways. If you have an existing booking, you would just call in to 800-915-2322 and select the prompt for existing reservations, our next available agent will be happy to assist. Alternatively, you can discuss upgrading with the resort directly at the time of check-in. Pricing is always subject to change, and is based on availability, dates of travel, room category, specials running at that time, etc.
JeannieCC
It depends on how much of an upgrade but from what I saw it was $30- $60 per day per person
NatarioandMaraly
The upgrade from the regular package to the privileged honeymoon package with the outdoor tub was only about $85 a person for 5 days. I think it was worth it. You get a surf and turf dinner, the room is dressed amazing and a bottle of champagne.
Dellygirl
It is like 30 or so dollars per night depending on which room you pick. They’ll give you all the info about that when you check in and I picked the regular room and had no problems without upgrading but I think they want you to upgrade so they push it a little at the front desk so I’m assuming its easy to upgrade while you’re there if they tell you that.
KellyA14
Not worth the upgrade been here twice and they do not give you what you pay for.
familyholiday
Is it safe to ask someone to take your picture?5 answers
If I ask someone to take a picture with my phone, using good judgement of course, would it be safe to assume it'll be fine? Or should I be concerned they're going to run off with my phone or camera?
3 years, 36 months ago
travel bug
That is your choice if you allow someone to use your phone to take a picture for you, you may want to check with the resort staff if they have anyone that could take the picture for you. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Absolutely!
Inside resort you can ask people to take pictures of you! People very friendly! Nobody will run with your camera.
Also resort have own photographer who may help you with pictures.
Lana811
I felt 100% safe here. There is security guards that walk around and lots of staff monitoring the surroundings but overall, everyone sticks to themselves. Feel free to ask for picture assistance or to leave your belongings on a chair while you swim or eat.
YouthfulTraveler
The staff is awesome there and seem trustworthy. They do have someone that comes around to take pictures that you can buy of course, but they do a great job.
kaylerossi
It is definitely safe. We asked resort staff multiple times and never had a problem.
Callie2591
What is the difference between the priviledged suites and the priviledged family suites? Do you get the same amenities with both?5 answers
2 years, 33 months ago
ldillon
They share a lot of the same amenities. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes I believe it's the same amenities for all privileged suites
NatarioandMaraly
Privileged is definitely worth the upgrade. There is a private bar on the beach, a private beach and a private (Bloved) dining room that alone makes up for the extra cost. In addition you get room service and extra drinks in your room!
Chewiecommander
I don't have any Idea because I have a regular room.
sunset1234
Family suite is larger. The amenities are the same for either room type.
Iveyt
with privileged you get the ceiling fan in your room and beer in the fridge...
BUSYMOMOF2
how much is the laundry service and where is washer and dryer ?5 answers
how much is the laundry service and where is washer and dryer ?
is it in-room self service or ?
2 years, 33 months ago
Memphis, TN
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Laundry service is something you have to pay for. We didn't opt for it, and I don't remember the prices. They were kind of expensive from what I recall.
It is not self service, I think house keeping picks up the bag of whatever you need cleaned (or maybe you call the desk).
kaylerossi
Not required.
sunset1234
$75 for barely 10 items
BUSYMOMOF2
No sure if has that service
Rosaldi
Prices varies. It depends on your room. Whether it is a standard room or privileged room.
Kingjoe86
What time does the pool close?5 answers
2 years, 26 months ago
Joe
This can vary depending upon the time of year, etc. Generally the pool will close sometime around sunset. For a full schedule, please contact the resort directly.
JeannieCC
about 7 pm
Duegan88
Pools close at 7PM. Seems early, but it does minimize the noise, as pools are located near the restaurants.
Jim77
The pools closed early, and that's when they started cleaning them. I think it was around 7. It's around the time everyone is going to dinner.
kaylerossi
The pools and beaches close at 7
Sabrina1003
can you bring your own cup/tumbler from home?5 answers
like a bigger size one, will the bartenders fill it up?
2 years, 26 months ago
Long Island, NY
They may not for sanitation purposes. Please check with the resort directly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes! I just got back from there (it's a MUST go trip by the way). I took my Yeti and they filled it up every time
BeachBum1209
Yes, bartenders were filling up cups and tumblers from home.
Callie2591
Yes I saw many people doing this since it is so hot the drinks get warm pretty quickly
Sabrina1003
Yes, I saw many guests who did this. Next time my Yeti is coming with me!!!
Chewiecommander
Should I book an excursion online before the trip or when I arrive at the resort?5 answers
1 year, 23 months ago
Chelsea
We generally recommend booking prior to travel, as you can reserve a spot ahead of time as opposed to when booking at the resort, they may not have the space in the desired excursion.
JeannieCC
You can book online, but I would wait until you arrive at your resort, they were offering excursions at discounted rates when we were scheduling our return shuttle service, so you may get a better deal !
Sabrina1003
It would generally be cheaper to book ahead of time. Especially for very touristy places like Xcaret, they provide discounts the further out you book before your trip. If it's a local excursion, or just a taxi ride away from an area you want to visit, it's unnecessary to book transportation way in advance.
Meglyn
It depends on the excursion but I wouldn't hesitate to wait and use the concierge service at the hotel.
BEACHBUMSOONER
They often give a better price at the resort. However certain place like Xplor can be booked at home for a discount and you need to take a taxi to and from. You will save money that way.
LawShark
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Room Information
The Catalonia Riviera Maya Resort & Spa features 423 rooms spread horizontally along the property on 3 and 4 story buildings feature balconies or terraces with garden or ocean views. The rooms come equipped with tile floors, wood and iron furniture and modern decorations.
It's an all-inclusive, family-friendly bundle of beachy greatness.
Throwing back a welcome cocktail after finally arriving in paradise.
The much-needed, all-soothing hydrotherapy treatment at Spa Alegria.
Movin' & groovin' at the weekly beach party (with a savory drink in hand, of course).
What We'd Change
Catalonia Resort Riviera Maya has expansive grounds but doesn't feel like a mega-resort. Its rooms are housed in smaller buildings and villas and the natural setting keeps it feeling intimate.
Only guests staying in Privileged rooms get access to all seven a la carte restaurants while guests in other rooms have access to three--good thing they are delicious either way!
Why You Should Go
It's an hour from the airport - patience is a virtue. You'll be on the sand soon.
Between the gym, land sports and water sports, the vacay weight will be easy to keep off.
The nightly shows at the theater will keep you nice and entertained every evening.
Upgrade to Privileged and fancy a private lounge, spa benefits and the Pure bar on the beach.
Available Amenities
Tour Assistance
Car Rental Available
Banquet Facilities
Beach
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Daily Maid Service
Fitness/Exercise Room
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Room Service ($)
Snorkeling
Swimming Pool(s)
Tennis Court(s)
Sailing
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Archery
Dance Classes
Medical Services ($)
Ping Pong
Nightclub/Disco
Game Room
7 Restaurants
7 Bars/Lounges
Shopping
Multilingual Staff
Theater
Elevators
Spa Services ($)
Beach Volleyball
Wireless Internet
Free Parking
Introductory Scuba Lesson
Freshwater Swimming Pool(s)
Dive Shop ($)
Gift Shop ($)
ATM/Banking ($)
Non-Smoking
Nearby Excursions & Attractions
Beach
Chichen Itza and Coba Ruins
Dining
Fishing
Golf Course(s)
Horseback Riding
Marina
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nature Park(s)
Nightlife
Sailing
Scuba Diving
Shopping
Snorkeling
Spa(s)/ Wellness Center(s)
Water-Skiing
Windsurfing
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.
Do you find pleasure in a knock-your-flip-flops-off cocktail as you gaze out at hypnotizing hues of blue waters? What about nodding off in a comfy hammock while you sway to the serene sea breeze? Or how about getting stationed on a lounger at a sparkling pool to work on your gorgeous tan? Whatever your vacay needs are, they can all be appeased at Catalonia Riviera Maya. Anything you want, you got it. Unlimited tasty food and drinks? You've got it. Daily land and beach activities? You've got that too. Beach and pool access? You've definitely got that. Welcome to your beachy bliss.
DINING
As if the all these yummy nosh spots isn't enough to satisfy your taste buds, surely the delish creperie will do the trick. Beach appetit.
La Brisa Type: International Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6:30pm-10:30pm Description: Terraced restaurant facing the ocean and next to the pool.
The Main Buffet restaurant features International and Mexican cuisine with
theme dinners.
Ayami Type: Asian Hours: Daily, 6pm-10:30pm Description: Air-conditioned restaurant offering sushi and four
teppanyaki tables, each one seating 12 people. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
El Mercado Type: Buffet Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3:30pm;
Dinner - daily, 6:30pm-10:30pm Description: Air-conditioned restaurant located along the beach. This
Main buffet restaurant offers international and Mexican cuisine and themed
dinners.
Bellavista Type: Italian Hours: Daily, 6pm-10:30pm Description: Air-conditioned trattoria-style, a la carte restaurant
serving Italian specialties amongst beautiful ocean views. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Alebrijes Type: Mexican Hours: Daily, 6pm-10:30pm Description: Air-conditioned, a la carte restaurant featuring local
Mexican specialties. Reservations are required. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Le Creperie Type: French Hours: Daily, 6pm-10:30pm Description: Air-conditioned restaurant with terrace and views of the
beach. A la carte crepes and ice cream. Child friendly. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Bamboleo Type: Steakhouse Hours: Daily, 6pm-10:30pm Description: Air-conditioned restaurant serving steaks and a grill menu. Reservations are
required. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
Beloved Lounge & Restaurant Type: Gourmet Hours: Breakfast, lunch & dinner Description:Exclusive for Privileged guests, this ocean side restaurant offers a la carte breakfast, lunch and dinner.
Terrace Tapas Bar & Lounge Type: Tapas & Lobster Hours: Breakfast & dinner Description: With gorgeous beach views, you'll dine on a variety of small plate dishes and lobster specialties. Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.
All hours are subject to change.
BARS/NIGHTLIFE
With seven snazzy bars (one being a disco) to choose from, getting your drink on is easy. Oh, and the sports bar has a golf simulator, which is pretty cool. Cheers, Beach Citizens.
La Pinata
Disco bar. Daily, 11pm-2am.
EL Abuelo
Lobby bar. Daily, 7pm-midnight.
Margaritas
Swim up bar. Daily, 9am-6pm.
Sports Bar
Golf simulator and the best sports programming on a large screen TV. Daily,
6pm-midnight.
Beach Bar
Located on the Yucatan Beach side. Open daily.
Pure Bar
Located on the Riviera Maya side. Exclusive for Privileged guests. Open daily.
Tequila Bar
Located next to the pool. Daily, 9am-6pm.
La Terraza
Offering cocktails and incredible views of the Caribbean. Daily,
6pm-10:30pm.
Snack Bar
Serves snacks, juices, cocktails and drinks. Daily, 10am-midnight.
BEACHES AND POOLS
With a designated reading area out at the pool, this place is perfect for chillaxing and lounging. It has five glistening pools and two extra for the kiddos to splash away. As for beach-goers, stretch out on sugary sands and watch the azure waves crash the shore all day long. *Starting January 2018, one of the pools will be exclusive for Privileged guests. This pool will be next to the Privileged beach area and Pure Bar.
SPORTS/ACTIVITIES
Water
Kayaking
Snorkeling
Catamaran
Water polo
Beach volleyball
Pool volleyball
Introduction to diving in the pool for individuals 14 years and older
Land
Aerobics
Cycling
Ping pong
Archery
Tennis
Fitness center
Golf
Guests may access a number of courses in close proximity to the resort:
Puerto Aventuras Golf Club: A five-minute walk from the hotel
Number of holes: nine.
Playacar Spa & Golf Club: Located approximately 20 km/12 mi from the
hotel
Number of holes: 18. Par: 72.
Golf el Camaleon Mayacaba: Located approximately 30 km/18 mi from the
hotel
Number of holes: 18. Par: 72.
Playa Paraiso Golf Club: Located approximately 40 km/25 mi from the
hotel
Number of holes: 18. Par: 72.
INTERNET
Catalonia Riviera Maya Resort & Spa offers complimentary Wi-Fi hotspots
throughout the resort.
SPA SERVICES
Spa Alegra features a host of relaxing treatments that are sure to leave your
body and mind grateful. Daily, 9am-7pm.
Complex hydrotherapy circuit
Hydro-massage shower
Private and couple's treatment booths
Tea and juice bar
Boutique spa and salon
WEDDING SERVICES
Say "I do" to the beautiful backdrop of the Mayan Riviera. For an extraordinary
experience, let the wedding specialists at the Catalonia Riviera Maya make your
special day one to remember. Please contact the resort directly for more
information.
CHILD CARE
Kid's Club offering supervised activities for children ages 4-12. Daily,
9am-5pm.
ADDITIONAL INFORMATION
Location
Catalonia Riviera Maya is located 12 miles south of Playa del Carmen and 50 mi
from the Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports and loud
music.
Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day at check in; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.
Currency
This hotel does not accept American dollars.
All hours, fees, amenities, information and services are subject to change
without notice.
