What We Love
- There are four beautiful golf courses nearby.
- The Kids Club has many activities to occupy their time.
- Relax by the gorgeous, curvy pool while you sip a cocktail.
Things to Know
- It's 25 miles from the airport & 12.5 miles away from Playa del Carmen.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The tequila bar is open 24/7.
LocationPlaya Maroma- Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating10281 reviews
All the restaurants were excellent and the rooms were nice. Lots of entertainment and it was so interesting to see all the different animals as you walked the path through the jungle. The beach had the softest sand ever and you could walk it for long streaches in each direction. The shops were a bit pricey and I prefer the market myself but it was nice having these shopping options right in the resort and there was a craftsman with a stand selling really cool souvenirs for good prices.
So we arrived on March 13 th and left the 20 th So really quiet here at the end of the week. Check in was fast and efficient the guy was funny too. We booked a premium renovated room. Bell boy brought our bags. We looked around the room. Was disappointed. Blood on the sheets and blankets. Two towels one had a bad poop stain. Now this room was not kept up with at all. We called front desk they couldn’t move us that night. Next day we moved rooms and we got a nice clean room Bed was noisy though lots of creaking. The beach here is awesome. The pool is nice. The animation team is good. They have a pump to blow up floaties at the towel stand. Now we got good service all over here but like I said we were here during the height of travel advisories due too the virus so they’re wasn’t many people here. If you could give half stars I would give this place a 3.5. With the major downfall for the food. The buffet is the same for lunch and supper every day of the week. Two cooking stations. One pasta. One meat Every day of the week. Booo. The other restaurants don’t need reservations. We did the grill. The Italian and the Japanese. The Japanese was the best. Servers at all the places were awesome. The Italian has an outside area over looking the ocean. The coffee shop here is good and we often had sandwiches and cake here instead of going to the buffet. We tried breakfast here three times and never saw bacon. ? Our kids did though lol they said it was good. Hot dogs and taco stands were good for lunch snacks. The resort is beautiful the beach is beautiful the staff is good. But I wouldn’t go back unless I got a good price as the food was lacking.
Our seond trip to this resort, and again, we were not disappointed. It is small, quiet, clean, and located on a beautiful beach, where you can swim and take long walks. The food was amazing, but the best feature has to be the staff....from the hard working chamber maids, entertainment crew, front desk personel, to all the amazing hostesses, waiters at the restarants and bars. I would strongly recommend the upgrade to Privilege, for the opportunity to experience the Beloved restaurant. Janeth, Quirino ,Bernabe and all the staff here are simply amazing ..,their warmth and professionalism will charm you to come back again and again to experience the culinary delights of this wonderful dining experience. Thank you for a great escape, we will be back! Lise and Señor Tequila
Catalonia Maroma Beach
The hotel itself is very nice. Loved the paths between the lobby and the rooms, beach, coffee shop, etc. Although the weather wasn't great while we were there, the beach is very nice - long, wide, and with fine, white sand. We had paid extra for an upgraded room with a sitting area, and it wasn't worth it. Our sitting area consisted of 1 padded chair in the corner. As for the upgrades, we had a major leak in our washroom that got worse as the time went on, and no one at the front desk took it seriously until we showed them a photo of the ceiling coming down. We were afraid to turn on the lights or the fan as there was 1/2 inch of water on the floor, and we did not want to get electrocuted while showering. The final day, they offered to move us to a new room, but we chose not to as we didn't want to spend our last day packing, moving, unpacking and packing to leave.
Peaceful resort on perfect beach
This resort is beautiful, the beach is amazing and rooms large ,all is very very clean. We stayed in Privileged Block 5, I would recommend this as is very near to all restaurants and pool. There were plenty of sunbeds around the pool and on the beach. The reception, Bar, Buffet, theatre and club are at the end of the "yellow brick road"anapprox a 5 minute walk through the forest where you can see Coati's and sometime monkeys. Food at the restaurants is good, we ate at all but the japanese we had no problems getting a table and being privilege you can use the Beloved restaurant for breakfast, lunch and evening meal which is well worth it. The animation team are excellent and hard working, always friendly and happy, they work so hard. The evening show is OK and they put a lot of effort in but it is in a theatre so its not like when you sit at a table with a nice drink watching the show, you have to get a drink and take it in with you. This is the part I did not really like the evening bar is in the reception area so has no real atmosphere and is under cover , I prefer the outdoor type of bar area with say a bit if a dance floor and music so you feel like you are out for the evening. There is a club that opens at 11pm but it was very empty and had no atmosphere. So to round it all up if you want a relatively quiet holiday then this is a great place. I thought it was perfect apart for the evenings where we would have liked a bit more life and a nice bar seating area with music