Catalonia Royal Tulum - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13972 reviews

• 

  Very good service lovely hotel

  Adriana front desk Very helpful with problem with exit tax friendly staff, very good food ,lovely hotel,clean and they are working very hard to clear sargassum.

  Jul 03, 2025
• 

  Amazing hotel.

  We have had an amazing time, all the staff were brilliant. A special shoutout to the events team who have allowed us to have a great time. Abraham, Diego, Charlie, Eddie, Tita and Paulina were all great!

  Jul 02, 2025
• 

  Awesome stay for 1st wedding anniversary

  We have just returned home to the UK after staying at Catalonia Royal Tulum for 10 nights to celebrate our wedding anniversary. Overall our experience was very good. The hotel is located in the jungle and is a unique experience wigth plenty of wildlife. The hotel is pretty small, especially when compared to some of the nearby hotels but is a little treasure. Pros: (Rooms): The room was modern, decent size and well air-conditioned. The room contained a mini fridge that was restocked daily and room service is included. A small whinge would be that the rooms can be a little dark. despite there being lots of little lights in the room there isn’t an actual main light. (Internet Access): Wi-fi was really good in the room and throughout the whole hotel. (Pool): The pool is pretty big with a swim up bar and has a volleyball net at one end. The pool hosts a lot of the activities but can get busy at times, especially around the swim up bar which can make getting a drink a bit slow at times. (Drinks): Good selection of drinks at the bars (Tip: Don't be shy to ask for a cocktail off menu as they are more than willing to make one that may not be listed) (Staff): The entertainers are the heartbeat of the hotel. They go out of their way to keep everyone amused. As well as the normal day time activies, they host the evenig entertainment with the glow party and pool party being our favourites. Big shout out to Abraham who is a master on the mic. (Gym): the gym is one of the best i have seen within a hotel. Modern equipment and clean. Cons: (Seaweed/Beach): Yes as previously mentioned in other reviews there is a lot of seaweed on the beach. If you are a big beach person then this could be slightly disappointing. The staff do spend all day clearing it but it does come back regularly so is a never ending job. Out of the 10 days we stayed we probably had 2 days where we were actually able to walk into the sea. Unfortunately, this is more mother nature and is not the hotel. (Buffet): The buffet doesn’t change and except Saturday night (Mexican night) is only open for breakfast and lunch time. (Rauxa restaurant being refurbed): Unfortunately during our time at the hotel the Rauxa restaurant was being refurbed, which we were only advised about when checking in so was a bit disappointing not to get a chance to exethis wpiece the dinner and show as this was moved to the snack bar (Located next to the pool) with a live singer rather than acrobats. The food was lovely but the enterianment side of things is a but underwhelming but i am aware that this is temporary Overall a great stay and i would higly recommend staying at Catalonia Royal Tulum if you are looking at visiting Mexico.

  Jul 01, 2025
• 

  AMAZING!

  Super relaxing adults only resort. Unforgettable walks in the jungle from the room to the pool/beach area. Food is good. Book restaurants hole week in advance to get a time slots and make sure you visit Rauxa. Staff and “Happiness providers” - the most amazing people in Mexico! I would like to mention IVANA, CARLOS and QUANZADEL in the buffet for a such a great vibe and lots of fun every time we came. Entertaining team - TITA, DIEGO, ABRAHAM, EDDIE, CHARLIE AND PAULINA - thank you for what you do! You all truly amazing! If you worried about seaweed - just don’t go during this time of the year. It’s nature and there is nothing you can do. They work so hard every day so everyone should respect their job.

  Jul 01, 2025
• 

  Awesome!

  The animation team truly made our stay unforgettable! Edgar, Abraham, and Diego were so entertaining, friendly, and full of energy. They went above and beyond to keep everyone engaged and having a great time. You can really tell they love what they do—it made such a difference in our experience. So much fun and so many laughs!

  Jun 30, 2025