Intercontinental Cartagena de Indias - European Plan

Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.

Show More

Kanuu

You will find food from the world where the taste of the Caribbean fuses with the InterContinental gastronomy to seduce and captivate their customer. 

The Kanuu Restaurant is the ideal space for those who seek to tease their palate with stories and customs of the Caribbean combined with a complete and varied menu of international food.

Oceanika Lounge

The Oceanika Lounge mixes the elegance, smells and flavors of the different products that are offered while creating an ideal place to think, work, dream, laugh, snack, talk and enjoy.  

Show Less

Amenities

Treat yourself to everything that this resort has to offer and more.

Show More

Hotel Services

Babysitting†

Currency exchange†

Doctor on call†

Dry cleaning,Offsite†

Housekeeping - daily†

Laundry/Valet service†

Business Services

Business Center†

Copier†

Fax Machine†

Printer†

Scanner†

† Fees may apply

Show Less

Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.

Show More

Fitness center on-site

Pool

Show Less

Customer Ratings & Reviews

TripAdvisor Traveler Rating

913 reviews

• 

  Such a disappointment.

  There was a time when an Intercontinental was the best hotel in any given Latin American city. Clearly, given the lack of detail at the Intercontinental Cartagena, those days are long past. It is not a terrible hotel as much as it is a terribly disappointing one. And clearly suffering from a management lack of detail. So you have skyscraper views but the windows are so dirty that it looks foggy outside. Or the clock in the gym just doesn't work any more. The ice machine on 12 didn't work at all during my four night stay. And the spa doesn't have a price list, merely sticky notes with a price scribbled in them. A breakfast buffet at a name brand hotel like this should be awesome. Here, it doesn't look like they even try anymore. Omelette was both overcooked and runny--I don't even know how they manage to achieve that. Pool is particularly unfortunate. Water cold, deck windswept, not inviting in the least. I made notes and shared them with the front desk for management follow up. Heard nothing. Cartagena now has a few big hotels nearby, notably the Hyatt, the Estelar, and the landmark Hilton. All are in better shape, appear to be better managed, and are comparable (if not cheaper) in price. Choose one of them instead. Intercontinental has a problem in Cartagena. Stay elsewhere.

  Mar 08, 2020
• 

  Meh!

  We stayed here because it was one of the newer hotels in Cartagena. You check in and receive five star service from friendly and helpful staff but the room. Yes, the room is big, spacious, the shower has 2 shower heads which is always nice… But the bathroom door wouldn’t close all the way, the beds were hard and uncomfortable to sleep in.

  Mar 07, 2020
• 

  Generally OK, but...

  The room was fine except for the dirty windows (inside and out) and musty smell. We made the mistake of having two dinners in the restaurant; we should have known after the first that once was enough. Much better food at lower prices at some local places (e.g., Restaurante La Olla Cartagenera) right behind the hotel, 2 minutes away, and much better in the old part of Cartagena, a taxi ride away. Similarly, although the breakfast was OK, it was the least good of any of the hotels we stayed at elsewhere in Colombia and Ecuador on our month-long trip, and definitely, the worst of any InterContinental I’ve ever stayed at, and I’ve stayed at 50. For instance, the coffee was the only mediocre coffee we had in Colombia and the orange juice was unpleasant. The fruit was very good, but no berries of any kind and vastly more limited than the InterCont in Medellin, for instance, where there were 3-4 times as many choices. Ditto for the baked goods. And we had to request they turn down the loud music. The lobby and the hallways were too chilly, especially if you were going back to your room after a swim. We ended our tour of Colombia in Cartagena. However, although the old city is gorgeous, this is not a place to come for a beach vacation. The hotels are adjacent to a public beach, but they do not have their own beach, this hotel included. It’s $10 to rent 2 beach chairs and an umbrella–no big deal–but at times the ‘hawkers’ were yelling at us at the rate of about one a minute, selling water, ice cream, jewelry, city tours, boat trips, massages, sunglasses, dresses, etc. Some carried loud radios they apparently were renting out for the day, that were blasting all the time. Some were offering to surround us and play loud music on their radios or instruments and sing for us. Our response was never to look up from our books, but it was excruciating. One alternative is to take a boat to an island, but it’s 3 hours round trip. Also, we couldn’t leave our stuff safely to go for a swim, unless we found someone to watch it. Also, it seems that it’s always windy in Cartagena, some days windy enough to make sitting on the beach or by the pool unpleasant. But the worst part of the hotel was the pool. First of all, it was kept fairly cool–mid-70s F. We swam, but many people avoided it after checking the temperature.One lady wore a wet suit! It was the only chilly pool of our trip, and all our hotels had pools. Second, they played loud noise all day long. Sure, the staff at the bar thought it was music, but to us it was just banging and banging and banging–good for a workout in a gym, but awful if you wanted to read a book or listen to your own music, snooze or just relax. Yes, they turned it down when we asked, but they periodically made it louder. I’m guessing there were two reasons. First, the staff liked the noise. Second, they probably feel it reminds guests that the bar is there. But noise pollution in hotels, restaurants and stores is a huge problem these days, and this hotel was no exception. Nobody goes to a swimming pool or a restaurant for the music, whatever it may be. They go to relax or to eat and talk. The staff in the hotel was very friendly and helpful and had good English (unlike at the Sheraton in Bogota, where it seemed nobody spoke more than a few words in English, about the same as our Spanish). But we never would return to Cartagena for a winter break from the cold up north. There are so many better places–and better hotels. And this is the only negative review I've ever written about an InterContinental.

  Mar 04, 2020
• 

  Great Location Very Upscale

  I had a great stay at this Hotel. The rooms where clean and up to date. The location was great and was 10 to 15 min from the Wall City. The staff was very accommodating and friendly. They helped us with anything we needed. They have an excellent breakfast and the amenities (Pool, Restaurant, Spa) are also great.

  Mar 02, 2020
• 

  live of great fame

  An usually fantastic hotel chain in excellent position with all confort but some average deficiencies are noted as the cleanliness level , not on line for hotel category! Breakfast not competive with other hotel of same class ! Restaurant only for lazy people who do not leave the hotel out of habit!!!!

  Feb 25, 2020