What We Love
- The rooftop pool overlooks the ocean, making this spot ideal for catching a sunset and some rays.
- The resort has luxurious accommodations with high quality bedding, spacious work areas and rainforest showers.
Things to Know
- The InterContinental Cartagena is on the Bocagrande waterfront, one of the most exclusive neighborhoods in the city.
- Old City Cartagena, full of historic buildings and charm, is only 5 minutes from the resort.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating913 reviews
Such a disappointment.
There was a time when an Intercontinental was the best hotel in any given Latin American city. Clearly, given the lack of detail at the Intercontinental Cartagena, those days are long past. It is not a terrible hotel as much as it is a terribly disappointing one. And clearly suffering from a management lack of detail. So you have skyscraper views but the windows are so dirty that it looks foggy outside. Or the clock in the gym just doesn't work any more. The ice machine on 12 didn't work at all during my four night stay. And the spa doesn't have a price list, merely sticky notes with a price scribbled in them. A breakfast buffet at a name brand hotel like this should be awesome. Here, it doesn't look like they even try anymore. Omelette was both overcooked and runny--I don't even know how they manage to achieve that. Pool is particularly unfortunate. Water cold, deck windswept, not inviting in the least. I made notes and shared them with the front desk for management follow up. Heard nothing. Cartagena now has a few big hotels nearby, notably the Hyatt, the Estelar, and the landmark Hilton. All are in better shape, appear to be better managed, and are comparable (if not cheaper) in price. Choose one of them instead. Intercontinental has a problem in Cartagena. Stay elsewhere.
We stayed here because it was one of the newer hotels in Cartagena. You check in and receive five star service from friendly and helpful staff but the room. Yes, the room is big, spacious, the shower has 2 shower heads which is always nice… But the bathroom door wouldn’t close all the way, the beds were hard and uncomfortable to sleep in.
Generally OK, but...
The room was fine except for the dirty windows (inside and out) and musty smell. We made the mistake of having two dinners in the restaurant; we should have known after the first that once was enough. Much better food at lower prices at some local places (e.g., Restaurante La Olla Cartagenera) right behind the hotel, 2 minutes away, and much better in the old part of Cartagena, a taxi ride away. Similarly, although the breakfast was OK, it was the least good of any of the hotels we stayed at elsewhere in Colombia and Ecuador on our month-long trip, and definitely, the worst of any InterContinental I’ve ever stayed at, and I’ve stayed at 50. For instance, the coffee was the only mediocre coffee we had in Colombia and the orange juice was unpleasant. The fruit was very good, but no berries of any kind and vastly more limited than the InterCont in Medellin, for instance, where there were 3-4 times as many choices. Ditto for the baked goods. And we had to request they turn down the loud music. The lobby and the hallways were too chilly, especially if you were going back to your room after a swim. We ended our tour of Colombia in Cartagena. However, although the old city is gorgeous, this is not a place to come for a beach vacation. The hotels are adjacent to a public beach, but they do not have their own beach, this hotel included. It’s $10 to rent 2 beach chairs and an umbrella–no big deal–but at times the ‘hawkers’ were yelling at us at the rate of about one a minute, selling water, ice cream, jewelry, city tours, boat trips, massages, sunglasses, dresses, etc. Some carried loud radios they apparently were renting out for the day, that were blasting all the time. Some were offering to surround us and play loud music on their radios or instruments and sing for us. Our response was never to look up from our books, but it was excruciating. One alternative is to take a boat to an island, but it’s 3 hours round trip. Also, we couldn’t leave our stuff safely to go for a swim, unless we found someone to watch it. Also, it seems that it’s always windy in Cartagena, some days windy enough to make sitting on the beach or by the pool unpleasant. But the worst part of the hotel was the pool. First of all, it was kept fairly cool–mid-70s F. We swam, but many people avoided it after checking the temperature.One lady wore a wet suit! It was the only chilly pool of our trip, and all our hotels had pools. Second, they played loud noise all day long. Sure, the staff at the bar thought it was music, but to us it was just banging and banging and banging–good for a workout in a gym, but awful if you wanted to read a book or listen to your own music, snooze or just relax. Yes, they turned it down when we asked, but they periodically made it louder. I’m guessing there were two reasons. First, the staff liked the noise. Second, they probably feel it reminds guests that the bar is there. But noise pollution in hotels, restaurants and stores is a huge problem these days, and this hotel was no exception. Nobody goes to a swimming pool or a restaurant for the music, whatever it may be. They go to relax or to eat and talk. The staff in the hotel was very friendly and helpful and had good English (unlike at the Sheraton in Bogota, where it seemed nobody spoke more than a few words in English, about the same as our Spanish). But we never would return to Cartagena for a winter break from the cold up north. There are so many better places–and better hotels. And this is the only negative review I've ever written about an InterContinental.
Great Location Very Upscale
I had a great stay at this Hotel. The rooms where clean and up to date. The location was great and was 10 to 15 min from the Wall City. The staff was very accommodating and friendly. They helped us with anything we needed. They have an excellent breakfast and the amenities (Pool, Restaurant, Spa) are also great.
live of great fame
An usually fantastic hotel chain in excellent position with all confort but some average deficiencies are noted as the cleanliness level , not on line for hotel category! Breakfast not competive with other hotel of same class ! Restaurant only for lazy people who do not leave the hotel out of habit!!!!