What We Love
- All-Inclusive luxury includes 24/7 room service throughout the duration of your stay.
- Find much-needed peace and tranquility at the beachfront cabanas and freshwater pool.
- Delight your senses at one of nine dining options onsite.
Things to Know
- The resort is only 22 minutes away from the airport.
- The resort is open to adults and families with children.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- RestaurantsTreat your taste buds to a flavor sensation as you feast on eclectic cuisines from around the world at our 9 restaurants, 8 a la carte restaurants and 1 buffet included.
Agave | Mexican Cuisine
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favorite dishes. This restaurant offers gluten-free selections.
Dinner
Dress code: Evening Casual
Armadillo | Tex-Mex Cuisine
Your authentic Tex-Mex experience awaits! Set by the pools of Diamond Club, this open air fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas or fresh grilled seafood and delectable hickory smoked meats.
Lunch: For Diamond Club guests only
Dinner
Dress code: Evening Casual
Caribbean Grill | Caribbean Cuisine
This restaurant serves up authentic Caribbean-style dishes just steps from the sand with a panoramic view of the ocean. Menu includes nachos, grilled chicken and refreshing sorbets. It also features a special kids section for family-friendly daytime snacking without having to leave the beach.
Lunch, Dinner
Dress code: Evening Casual
Gourmet Marche | International Buffet
Discover the freshest local ingredients and enjoy a wide selection of local and international flavors served at the stations of this buffet restaurant, also offering fresh fruit juices, a special kids buffet area and healthy options.
Breakfast, Lunch, Dinner
Dress code: Evening Casual
Hunter Steakhouse | Authentic Steakhouse
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak. Also, our onsite sommelier can suggest a pairing from our magnificent Cava Wine Cellar*, a feature of this stylish a la carte restaurant. Cava Wine Cellar Dinner is available for celebrations or private dinners ($).
Dinner
Dress code: Evening Casual
Taj | Indian Cuisine
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting. From classic items like Butter Chicken and Vegetable Biryani to sophisticated renditions of new Indian dishes, there’s a world of aromatic flavors to satisfy your taste buds.
Dinner
Zen | Japanese Cuisine
Impressive design sets the mood for an authentic teppaenyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Dinner
Dress code: Evening Casual
C/X Culinary Experience ($) | Chef’s Table
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable adults only (aged 15+) dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
Dinner
Dress Code: Evening Elegant
- Various Bars/LoungesOur guests are never too far from refreshments. From the lobby to the beach and the swim-up pool bar to the martini bar, we’ve got a wide selection of specialty cocktails, international and local brand liquors, beers, and house wines.
There are 12 Bars
-SCORE Sports Bar and Lounge
-Lobby Bar
-Martini Mix
-Tides Beach Bar
-Diamond Club™ Lounge
-Diamond Club™ Beach Bar
-Sands Beach Bar
-Nautica Beach Bar
-XS Disco Bar
-Dips Swim-up Bar
-Chill Swim-up Bar
-Encore Swim-Bar
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- 24-hour room service
- ATM/Cash machine†
- Bell staff/porter
- Business center†
- Butler service†
- Children programs†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Exercise gym
- Health club
- Laundry/Valet service†
- Pool
- Restaurant†
- Room service†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Water sports†
- Wireless internet connection in public areas
- Please contact hotel at weddingplanner@royaltonresorts.com for assistance and details of services offered.
† Fees may apply
- Children's program
ClubHouse Kids Club - Supervised kids club for ages 4-12 years.
Hangout Teen Club - ages 13-17.
- Extensive health club
- Motorized Water Sports †
- Non-Motorized Water Sports
- PoolThere are 8 pools in this resort.
- Spa †
- Tennis court
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22302 reviews
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Sep 12, 2025BEWARE of false promises and fake upselling
BEWARE of the staff promising an upgraded room and upselling you on false promises! We agreed to an upgraded room (and paid over $800 for it) and they put us in the kid section next to the kiddie slide. It was our anniversary vacation and we were clear that we wanted a quiet location in the hotel. So we moved back to our original room and they promised to credit our credit card. This never happened after many discussions with the front desk staff and they even gave me a receipt for a reimbursement that they did not honor. I am not usually a person to complain but this time I feel totally lied to and manipulated. Shame on the management staff for not doing the right thing. If the management team wants to make this right, feel free to email me - It has been 3 months with no action.
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Sep 11, 2025Best holiday ever!
We had the most wonderful time at the resort. The staff were super friendly without being obsequious and genuinely wanted all guests to have the best experience. Our youngest loved the kids club too (even though she was at the older end of the scale) and they had such a wide variety of activities.
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Sep 07, 2025
Butlers were great
Our experience with Gina and Irving was exceptionally good. They attended to our requests and did not disappoint. If we return, we would love to have them again.
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Sep 06, 2025
🌟🌟🌟🌟🌟
This is a great family resort, from food to entertainment there is always something to choose from, the staff are friendly & very helpful, any maintenance issues we had with the room (balcony light) was fixed within the hour, the bar staff and butlers around the pools work so hard all day & are constantly making sure u are looked after! Jesus was our main man
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Sep 03, 2025
Terrible experience
I’ll start with I have been travelling to Mexico for 20 plus years to the West coast and the Caribbean and stayed at many different hotels. My stay at the Royalton was mediocre at best. On February 14, 2025 at approximately 4:30 pm I was stepping out of the main pool and fell through the plastic pool drain screen around the edge of the pool. My left leg and right foot were severely injured. It took 10 minutes for at life guard to arrive and she couldn’t speak English very well. I finally sought medical attention from the resort doctor and went back to my room to rest. This ruined the rest of my trip. These drainage screens were reported previously by other people and the hotel was negligent and didn’t fix them. I filed a report the next morning at guest services. I was not offered any kind of compensation what so ever. When I finally got back to Canada I went to my family doctor and was treated for infection and swelling that took a month before I started feeling better. A long story short, I filed a complaint to Marriott International that own the Royalton hotels and 52 emails later with pictures, doctors notes and documents the Royalton hotel responded that my injuries were not valid. The Royalton Riviera Cancun upper management staff is by far the worst I have ever had to deal with. They have no respect and didn’t care even little bit about me getting injured due to their negligence of maintaining a safe environment for people.
- AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
- AdvisoryOperations at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casin will be temporarily paused from August 18 to December 6, 2025, to finalize this complex renovation. This includes refreshing the motor lobby, main lobby, main pool areas, walkways, elevators and suites, as well as elevating the Convention Center, ensuring it remains a premier venue for high-profile events.
- AdvisoryWhile we diligently work to transform this property into spaces that reflect the very best of modern all-inclusive luxury, existing reservations will be protected at other Blue Diamond Resorts in the destination, ensuring minimal disruption for our guests. Although Royalton Splash Riviera Cancun has been prepared to accommodate existing reservations, additional options will also be available depending on the specific characteristics of each booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.