The Westin Resort and Spa Puerto Vallarta - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2458 reviews

• 

  If you like fruit flies in your food , you will love this place

  Check in was great - we got into our rooms early , we were given champagne- all was right with the world, little did we know that check in would be the highlight of the trip. We headed to the pools and were told that the Westin , prior to 2023, had three pools and 3 towers , currently they have two pools and two towers and the largest pool is now part of the “different “ hotel that in literally a Westin with a different sign and a plastic fences separating the two hotels- it’s odd and confusion. I’ll skip over the fact my room had an ironing board and no iron and how I had to beg for show gel and shampoo and I’ll get to the breakfast. At breakfast I was happy to see it was a buffet setup, I just didn’t realize that the All You Can Eat, was just for fruit flies and mosquitoes!!!! The food, which was sitting out in the sun, was literally covered in fruit flies - the hotel staff would walk by and wave their hands over the fruit, hoping to make the flies disappear like some magic trick - it didn’t work. My family sat and watched a few folks walk up to the fruit fly party and run away - a little kids screamed and held his plate in horror when he saw the flies - eventually the staff used little fans , which did not but cool the fruit flies down - I saw a chief come and check on the flies and take out a spoon and scoop flies out of the yogurt , I guess he got tired of scooping , so he looked around and mixed the rest of the flies in with the yogurt- the buffet staff was friendly however- but they were all in on the fruit fly party - no one seemed to care. The rooms are nice , the hotel is under construction- I hope they figure out the fly situation- we enjoyed seeing the iguanas swimming in the pool, the iguanas at the pool were able to get drinks faster than the paying guest , we saw a women wait for a drink, put the drink down and a iguanas swim across the pool, eat the pineapple off her drink and then knock the drink down with his back foot- I don’t think the bartender gave her a comp drink - maye this hotel will be better once the construction is done- Some brave soul please let me know

  Jun 29, 2025
• 

  The Westin Has Lost Its Appeal

  This hotel was once very lovely to stay at, but it definitely has lost that appeal! It definitely is not worth the three stars it currently has; and, I urge anyone reading this to rethink their stay! It was a horrible stay!! First of all after arriving on time for check-in, I had to wait for TWO HOURS in the heat for my room to be ready to enter. When I asked if there was a place that I could get a drink or somewhere cool to wait, the woman at check-in could not care less to offer any suggestions. Apparently, I was not the only one, as there were 3 other families waiting to be checked-in. Finally, I get into my room, and it was evident that NONE of the linens had actually been changed, as they all smelled like mildew. After trying to call, I had to literally go back to the front desk to get someone to change the linens and towels. Then the next day, I went to the pool area to relax for a few hours. After being there for a few hours, I realized that all of the people were getting served by the waitstaff, and no one had come over to me. I am not one to use the discrimination card freely, but I could not understand why no one approached me for a drink order or food for all the hours I was there. I literally had to go to the bar to order something to drink in the sweltering heat; and, even then, the staff seemed bothered that I even approached them. I met two different families on this trip that ended up going to another hotel, and I am happy that I checked out and went to an Airbnb instead. Apart from the welcoming staff in the breakfast area and at the main entrance, the staff are generally not very helpful or friendly. Even when checking out, I asked for the contact information for the general manager, that no one could find. Definitely not worth the money and points that I spent on this trip.

  Jun 26, 2025
• 

  Iguanas everywhere!

  If you want a relaxing pool experience… forget it! Large 2-4 ft iguanas all over the pool, in the pool and crawling on pool chairs. They would crawl up and eat food puff the tables by the pool, swim in the water and get on pool chairs. NASTY! And the staff did nothing to deter them. The rooms were ok but the pool experience is a definite NO!

  Jun 14, 2025
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  What a great find - perfect place for a peaceful getaway - only 20 minutes away from Malecon/Zona romantica

  Had a really enjoyable week here with family in May. We were welcomed with a glass of sparkling wine and our Bonvoy status was recognized. We had a wonderful bi-level Penthouse suite which worked out well for us travelling as a group of 3, since this suite had two full bathrooms. The view from the room was amazing and the housekeeping did a great job. There is a nice quiet beach in front of the hotel with beds and umbrellas. The pool area was expansive with an abundant amount of beds and umbrellas and shade. We would like to thank Angel Cibrian at the pool bar who went above and beyond during our stay. He provided a great service to us and made sure that we had a wonderful time. Thank you Angel! There are a number of places to eat at the hotel offering different cuisines and the prices and quality is reasonable. If you want to venture out, the Marina is walking distance with a number of restaurants and just a nice area to take a stroll. Every member of the team at this resort were professional, charming, and very responsive to requests, we wouldn’t hesitate to return in the future! Also thanks to Gaby/Gabriela at the pool, Angel at the breakfast service and Gael at the Flora bar. The hotel is just a short 10 minute hop from the airport.

  Jun 05, 2025
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  A most pleasant experience

  The facility is fine, and improvements are being made. The best part of the experience is the staff. They were all uniformly wonderful — cheerful, helpful, just plain nice, personable and friendly. We will certainly be going to the Westin PV in the future.

  Jun 05, 2025