The Westin Resort and Spa Puerto Vallarta - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2490 reviews

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  Over the top service and amenities!

  I kicked off my birthday celebration here and was overjoyed by the attention & care I experienced. Juan Carlos greeted us when we arrived with sparkling wine. His gigantic smile and grounded energy was like be welcomed home by a family member. Then, Karen managed our check-in with ease and grace. Once she knew I was celebrating my birthday, she swung into action and surprised me by having our room decorated with balloons and candy. She gifted me with a free cabana for a day and had other desserts and a personal card sent to our room. Karen went above and beyond and I am grateful. Other staff members I enjoyed interacting with were: Pedro—always greeting me & others with positivity. AvaPaula was kind and eager to assist. All the staff at the Heavenly spa were welcoming, caring and took good care of us. This is the first time I experienced consistent extraordinary service from any hotel or resort. I will definitely return. The pools, decor and restaurants were festive and inviting. The breakfast buffet was outstanding! We had a room on the 7th floor with an ocean view and our own soaking pool. This is a wonderful place for couples, solo travelers and families.

  Nov 05, 2025
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  Average Overall

  We just arrived home from a short three day trip with friends. The hotel was like a ghost town. The pros: The pool was empty so easy to get a chaise lounge for the seven of us. We really enjoyed two days at the pool. Angel’s service at the pool was excellent. We enjoyed the buffet breakfast right on the beach. Options were good and the price was reasonable. The cons: The property is a bit tired. The room was okay, and the heavenly bed was nice, but the fixtures, including doors, just need to be updated. We had a significant service issue with Tanto (Japanese/Asian restaurant). Management bought us a round of drinks at the pool the next day but their response was insufficient. We didn’t push back but it felt that they were paying lip service just to move past it. We must have been a week early to the property as it was dead. While this resulted in some pros (no lines or pool chair issues) there was no atmosphere, and the restaurants, bars and retail was routinely not open for the hours advertised. The property needs a lot of renovation. The water feature out front looks like it hasn’t been running for a long time and takes what could have been a beautiful drive into the property and makes it an eyesore. While the property was dead, we arrived at noon and they made us wait until 3:00 pm for our room, despite the fact that there literally was no one there. We didn’t know that at check-in so we expected the delay, but after being there a day you realize that they just made you wait for no reason. The hotel was by no means awful, but we felt that it was not somewhere we would pick for our next trip. I will say that other than our restaurant issue the staff were all really kind, including Angel at the pool, Israel at the breakfast buffet, and Carlos at the front desk.

  Nov 03, 2025
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  Best kept secret

  Gaby in kids club, Fabian at the front desk, Pedro at the check in, Raul at the bar… in fact all the staff are AMAZING. This is the best resort. We got married and couldn’t have asked for a better experience. We will definitely be back.

  Nov 01, 2025
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  Excellent service

  Hotel staff were excellent especially our waiter pool side, Angel Cibrian. He was gracious, anticipated our needs and went out of his way to make us feel welcome.

  Oct 30, 2025
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  Amazing!

  I had soo much fun! Even met Angela (Gaby) at the resort! She was AMAZING and did everything possible to assist us! Loved the food, swim up bar and peaceful resort! The staff was extremely friendly and accommodating.

  Oct 26, 2025