Serenity at Coconut Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1927 reviews

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  Amazing way to spend a 60th Birthday and 35th Wedding Anniversary with our Serenity family

  Where do we start, this was our third visit to Serenity at Coconut Bay and it was like returning home to our Serenity family and we will be returning for a fourth visit in 2027 . The moment we arrived we were greeted by McCarthy our fantastic butler with a lovely coconut and rum. The coconut theme carried on throughout our stay with Jonathan the coconut man supplying us with his Jonathan specials daily. Also Kevin and Ray made us our own coconut cocktail the "Coconut Sharon" which had the fantastic homemade ginger beer in it (we miss it) Our schedule was sorted by McCarthy who was always there when needed, like all of the Serenity team nothing was too much trouble. The manager Chris has a great team and it is clear everyone of them enjoy their work and interact with guests at all times. The rooms are always kept spotlessly clean by the many housekeeping staff that you rarely see - a big thankyou to Tracy for her great work and the many towel animals. As everyone says Serenity is such a special place that really gets into your heart We can't mention all the staff but a big thankyou to our Butler McCarthy who was the best - even getting us a special Gin for our room and booking numerous Beach Cabanas and ensuring we were well and truly spoilt especially on the big 60th Birthday. Kevin, Lee, Ray and Charles at the bar (and wherever else they popped up! you are fantastic guys (you must do Kevins wine tasting) Ginel, Tyler, Toya, Nerrisa, Hannah, Gemma, Sabby and all the other fabulous team in The Greathouse. The food and service was fantastic It was lovely to catch up with Ali our butler from previous years and Ginel - both of whom we keep in touch with whilst back in the UK A big thankyou to Tyler who braided Sharon's hair twice (thanks to Ginel for organising) Nothing is too much trouble for anyone. The hotel is Serenity in itself and the guests all enjoy the service, surroundings and tranquillity. We met some great people during our stay from both the USA and the UK and everyone had the same opinion on Serenity as ourselves - 5* plus..... Thanks again to Chris and all the Serenity team what a way to spend both a 60th birthday and 35th Wedding Anniversary Love to you all and see our Serenity family again in Feb/March 2027 Sharon and Andy

  Dec 21, 2025
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  Superb honeymoon experience.

  Went there for our honeymoon and had the most amazing time. From the first coconut drink on arrival to the last day by the pool, everything was more than we could have hoped for. The staff are absolutely superb and can’t do enough for you, and there was no ask too big at all for our butler Kert who made sure we had everything we could want. The excursions are all superb and run like clockwork, however you do not need to leave to have a great time any day or evening. The food in the Greathouse is fantastic and the service always brilliant and so friendly. The evening of rum tasting with Kevin followed by a meal by the pool was a particular favourite evening. The poolside bar provides any cocktail or drink you could want with the highlight being the Tiki time with Toya and creating our own cocktails. Whilst the quiet serine nature around the pool helps you totally switch off. It is definitely somewhere we will visit again !

  Dec 17, 2025
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  Wonderful Relaxing Holiday!!

  Let me first say what an amazing week we had, and this place is well worth it! We went for a week and were totally spoiled, all of the staff were wonderful and helpful and you could ask any one of them and they would help you out even if it was not your butler. Special shout out to our butler, Daniel as he was very attentive and was always asking if we needed anything making us our dinner reservations, among other little requests. We are not used to asking for things on vacation, but he made us feel very comfortable asking and not like we were being demanding. All of the restaurant staff was amazing (Sabby, Solange, Sadie, Tessa and so many others) as well as the bartenders Ray, Charles and Kevin. Shout to Dr. Quade (another butler) who got my husband a glass of cold milk to help with some heartburn also. We ate so many wonderful meals and tried lots of new things, the meals are quite rich so if you do have some heartburn issues bring some extra meds as this might help. We had the Premium Plunge pool and were back in a nice quiet area, and totally enjoyed our pool deck and also had breakfast on the "porch" in our robes two mornings which was very lovely. The room was very spacious, and clean always and turndown service was very romantic when you arrived back from dinner. One tip- we learned after a night or two is to shut off your ice maker at night and put back on in the morning then it makes no noise during the night. Would we stay here again, absolutely!!

  Dec 16, 2025
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  Only disappointment is I can’t give 6 stars! Place is amazing!

  Stayed at Serenity for our 20 yr anniversary. The amenities, food, service, room, and staff were all 5 stars. Would give them 6 stars if I could! It was an amazing trip!

  Dec 15, 2025
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  Honeymoon in Paradise

  After 40 hours of traveling from the PNW of the United States we finally arrived in St. Lucia for our Honeymoon. Upon breathing the fragrant, tropical air of the West Indies all of the stress of travel began to fade away as my wife and I realized we had finally arrived. It was a breeze getting through customs and we found the Coconut Bay Serenity hut outside on the drive approach to the small airport. Our greeting from the host was very friendly and he quickly gathered and tagged our luggage for delivery to Serenity. He assured us our town car would be arriving quickly. As promised, our town car, arrived and our driver efficiently loaded all of our luggage and greeted us. We then had a thankfully, very short drive to Serenity, by a highly skilled driver who we surmised formerly may have been on the F1 circuit (a common theme on St. Lucia, more later...). We were greeting in the Foyer by our butler, Ethan, who was to be our gracious host for the duration of our visit. Ethan presented us with freshly opened coconuts with fresh, refreshing juices and asked if we would like some local run added. The answer from my wife and I was a resounding "YES!". He inserted the travel sized rum bottles into a clever hole drilled into the coconut and we realized that all was good in life. (Pro-tip -- don't pull the rum bottle out of the hole as it will gravity drain on it's own; if you pull it out it spills much to my chagrin). Our luggage was efficiently wisked away and Ethan escorted us to the pool side great room restaurant outside deck to enjoy a lunch while our room was readied. This is where we first learned how attentive and friendly the Serenity staff are. Our server, Ginel, was a very happy and friendly young lady who described the menu to us and made us feel very welcome. After a nice lunch of fresh caught fish we were again greeted by Ethan who escorted us to our room where our luggage had already been delivered. Our room was exactly as we had envisioned in the many videos we had previewed before booking. We booked the middle option at Serenity which features, by my estimate, around 800 SF of outdoor, very private space including a plunge pool, hammock, covered porch sitting area, bar, and outdoor shower. The interior of the room had a nice king sized bed four poster bed, his and hers wardrobes and luxurious ensuite with a walk-in shower, dual vanity and soaking tube. The whole property is in the colonial plantation theme featuring very light colored, high quality finishes which lent a luxury, tropical feel. My wife commented on how clean everything was; there was no missed dusting or missed cleaning anywhere in the room, or the property for that matter. I work as a high-end luxury home builder and my eye can be very critical (not a good thing on vacation) for work reasons and I was very pleased with the fit and finish of the property which was top notch. You will feel you are staying in a top shelf luxury resort as you are. Since we stayed for more than 7 days our package included many additional features and we were uncertain how to schedule everything properly to take advantage of the excursions while still maintaining a very relaxing pace. Ethan to the rescue here; he volunteered to create an itinerary for us that would not be too busy and he succeeded beyond our expectations. During our stay we were pleasantly occupied with various activities, included in the package, as well as some additional activities we added, all seamlessly incorporated into our itinerary by Ethan. During our visit we enjoyed: -Sunset Cruise on a large 45' catamaran -Private Beach Cabana on the Coconut Bay Resort property catered by Serenity staff (I don't usually like sitting on the beach all day, but this was great and the time just floated by. Other couples we met echoed this sentiment). -Off road quad tour on legit Suzuki 440i quads through single tracks in the jungle, up rivers and on the beach. They definitely let you ride to your skill level and my wife and I are not strangers to offroading. -Deep Sea fishing with on a nice 38 Bertram with a full array of 5 trolling lines and a skilled crew. We caught a nice "football" yellow fin tuna, but the ride from Soufriere to the South end of the island trolling by the Pitons was worth it all alone. -Private car tour by one of the locals, "Dain", who was a very intelligent and humorous man who stopped and showed us some of the local life, including picking fresh fruit from the trees and grabbing some amazing "acros" which were fish bisquits sold in roadside stands. He got us to the front of the line at all stops (somehow) waterfalls, volcano, and I had the best chocolate shake of my life at the chocolate place with locally sourced cocoa. Dain explained the road system and driving on St. Lucia and definitely confirmed that C.A.R.T. needs to start up a youth program here. Dain himself was a skilled driver that did not "push push" which made the drive relaxing. But, he would be a good team principal. -Private pool cabana on Sunday Fun Day. -Snorkeling adventure on the same 45' catamaran from the Sunset Cruise by the amazing Piton mountains and in Sugar Bay. Lot's of sealife and beautiful views along the way. Yet another F1 driver taking us to an from the ports (these guys drive fast). After all of these activities, we were always welcomed back to our home base of Serenity where we were greeted by all of the staff who somehow knew our names starting on day one. The nightly gourmet meals at the great house were 5 star in service and food quality. My wife and I took full advantage of the fresh, "catch of the day", offerings and we retired to our room for a plunge pool dip and good sleep every night. I must emphasize that what made this trip so relaxing, memorable, and luxurious is the staff at Serenity. I really cannot say enough about them. Many thanks and kudos to: -Ginel as our server at the restaurant and pool bar. She is so friendly, bubbly and kind. She makes you want to be as happy as she it. -Solange as our server for great dinners at the great lodge who was friendly, witty, and attentive to our every need. Thank you. -Ray the best bartender ever who always remembers your tastes. (Ray, unbotton that top shirt button some time and breathe easy brother). -Kevin, the charismatic leader of the pool deck who is so filled with island joy and always with a joke to make you smile. Ya mon! -Jonothan, the coconut man who actually climbs the trees and carves up the coconuts with the happiest demeanor. -And, last but not least, Patrice our housekeeper, who always left the best towel animals on our bed every night with an inspirational note. It's a subtle touch we greatly enjoyed. I just had to trade her some oragami paper animals in trade for the towel animals. Patrice wins. All around an amazing vacation spent with some of the best people and staff my wife and I have ever had the pleasure to meet. Thanks again Ethan! If you are considering Serenity just do it; you will love it. James

  Dec 13, 2025