Serenity at Coconut Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1913 reviews

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  Most AMAZING resort you will ever visit

  It is hard to put into words how amazing this place and all the people are. Everyone was so friendly, accommodating, provided excellent service and made us feel like family. Christopher Chin , Resort Manager, hand picked the staff and he chose the perfect ones. This is absolutely the most amazing place my husband and I have visited. They make sure your trip is memorable, relaxing and that you're spoiled. Do yourself a favor and book at trip. Ask for Ali to be your butler. She is the BEST! She made sure we had the best experience ever. We made some wonderful friends with the staff and the food/drinks are amazing

  Nov 26, 2025
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  Three times a charm

  This is our third trip to Serenity and every year it just gets better and better. Definitely worth reading my earlier reviews, everything I wrote then still applies today. This time we stayed 18 nights in a Grande Plunge Pool suite. Let me frame the ‘18 nights’, we stayed 12 nights the first time, then 14 and we were so sad to leave in 2024 we chose 18 this time - it’s 19 in 2026. You get the idea! So why Serenity so many times? If you’d have said to me in 2021 we’d repeatedly go back to the same place I’d have said “the world is too small, and there are so many beautiful places” Fast forward 4 years and my actual response is “life is too short, when you’ve found paradise, keep returning." We genuinely feel if we went anywhere else in St Lucia, or even the Caribbean, we’d feel sad and disloyal. Serenity has had that impact on us. I could write a novel about the truth of Serenity but I’ll try and keep it to a few key points: 1. The team This is really why Serenity is so spectacular. Let’s start with top down. Chris the general manager….when you stay, you’ll spot him. He’ll be in sunglasses, observing every minute detail of the hotel. Nothing goes without his notice and as a result, the high levels of detail and care that goes into every sun lounger, every drink, every interaction, every event, every menu option - screams 5 star (more on that next). Then you’ve got your butler - this time we had the pleasure of Kurt. What a guy. Quietly and observantly and with a genuine heart, meeting our needs. The small details, the daily check in, the great sense of humour, the silly jokes, the warm hug and the very essence of Serenity - helping us find our serene every single day. The wider team led by Ray, Kevin and Charles at the pool bar - to Shirley and Christy in housekeeping - to Toya, Ginel, Sabby, Jemma, Hannah and the restaurant team - no end of thanks - truly remarkable how they show up every day with the same service, the same smile and the same kindness. Special thanks to Daniel, Mcarthy and Quade (butler 2024) for looking after us on Kurt’s off days. And so lovely to catch up with the OG butler, Nerissa (Neri), our butler from 2021. Another wonderful human, making Serenity so special. 2. Real 5 star. 5 star means so many things. For us 5 star is about enjoying luxury without snobbery. Not sure if that word translates well - but basically Serenity attracts lovely guests that appreciate quality but also match the kindness and energy of the team. It’s not stuffy by any stretch, that said, we always dress appropriately for dinner. My husband usually wore smart shorts, button up shirt and I normally wear a dress. Not a reflection of Serenity at all, but we feel it’s disrespectful to show up for dinner in a baseball cap and something akin to beachwear. The team work so so hard, we just feel it’s respectful to match their effort! 3. Beyond Serenity Being so close to Coconut Bay is a joy. You can enjoy all the facilities of the family-friendly side of the resort, which of course enjoys the beach, but then you can retreat back to Serenity. The jerk tree house is a must for straight-up chicken lovers. And a little 20 minute bob around in the lazy river is worth your time. Also visit the market that arrives 2-3 times a week. 4. Vernon I really want to mention the fitness side of things…. What I actually mean is Vernon the PT/head of fitness. Wow, wow, wow. It’s true, other fitness focused hotels exist in St Lucia (great if you want to compare your active wear…), but if fitness is your thing, this is THE place, although it’s not marketed as such. We arrived fit, but I’m leaving physically, spiritually and mentally stronger, and for this I have to thank Vernon. He’s a game changer for this resort in my opinion. And I really wanted to mention him as a special person to us. If you enjoy being active, really do make the effort to attend his yoga class at 7.30am and then the 10am class, where he will push you harder than you thought possible. The 11am aqua class is great fun, but don’t underestimate it, the weights under water are deceiving. As a former ballet dancer, he's all about functional fitness and honestly, his dance repertoire during the aqua class is worth watching if only from the sidelines. A truly beautiful human. What you can expect: 1. You’ll get a call a week before asking for your bar choices in your room. And if they can’t get it, they’ll try damn hard - so thank you for our alcohol free gin! 2. You’ll meet Jonathan - he’s made a whole business out of coconuts - but his ever-presence will warm your heart every day. And Richard, lead pool guy, behind the scenes, but every morning makes a point of chatting to us. We always say “how does Chris find these incredible people?” 3. The daily event schedule keeps it lively but also you can dip in and out - it’s never intrusive. Fire eaters are very very impressive and if you're at the front of the pool deck you, ll definitely get a warm glow! 4. The romantic package is worth its weight in gold, but if you do things independently as we do, you’ll receive the same 5 star service - thank you to Duane our driver who took us to the distillery, Marigot Bay and the Piton hike. 5. The petting zoo is not obvious when you arrive but definitely take some bananas to feed the horse. Tom, the chief engineer for the resort, along with a team of animal-lovers take in abandoned and stray animals. They have several puppies (Nov 2025) and they’re all being re homed in the US. It’s another lovely feature of the C Bay resort and its wider offering. 6. If you’re wondering about how Serenity sits within the Coconut Bay resort, it’s completely separated by a private road. You can use all the C Bay resort facilities but to put it bluntly, C Bay guests aren’t allowed into Serenity. You could easily go to Serenity and fully enjoy it and never leave its beautiful landscaped spaces. But if you want the gym, it’s no hardship to take the 90 second walk across the road. Personally we like the variation, but think of Serenity as a stand alone exclusive hotel, NOT integrated within Coconut Bay. *That said, C Bay reviews are also fantastic for a reason* 7. Security & safety - all the times we’ve visited we’ve left our bags unattended on our sun loungers with phones, kindles etc. If it rains Kevin or Ray will pop a towel over your things to stop them getting wet! You could leave the Crown Jewels on display and they’d still be there the next day! In summary, thank you to the entire Serenity team for the tremendous kindness you have shown us this year. It’s been a hard year for our family, and the empathy and love you have given us is beyond measure. Until the next time - 370 days and counting xx

  Nov 25, 2025
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  Amazing honeymoon location

  My wife and I spent our honeymoon at serenity at coconut bay. We stayed for 7 nights and we wish it was a month. We had the greatest time and this place seriously will ruin our future vacations at different resorts. Every part of this place is amazing. You arrive via a private airport shuttle and receive a welcome drink in a coconut with local rum. The great house restaurant is amazing and we didn’t have a bad meal from there breakfast lunch or dinner. The rooms are incredible with a whole outdoor patio with a plunge pool. The best part was the staff who really bend over backwards to make your stay memorable. A special thank you to our butler Neri and substitute butler Ali Coconut man Jonathan Bartenders Lee, Ray, Charles, Delon Waiters Sabby and Kevin.

  Nov 25, 2025
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  Wish they had a 12 Star Review - Fantastic

  Celebrated a delayed 25th Anniversary at Serenity, the middle of November, 2025 and just returning. Need to put in a glowing review for the resort now before we forget just how good it was!! We checked in after about a whole SEVEN minute car ride from the airport. Best thing ever... so much better the long rides over an hour to other resorts. Even though location is close to the airport, there is not much air traffic noise to worry about. Our butler Kaischa met us out front with rum and coconut water to welcome us to the resort. A quick tour of the resort showing us the important parts, and then welcomed us to our room where our bags were already deposited. The mid-size room was perfect, with a great bath tub, glass enclosed shower, flat screen tv and internet was such a great spot to spend the week. Outdoor shower, plunge pool, recliners and outdoor wetbar with fridge made it a great escape from the rest of the resort when we wanted it. The "GreatHouse" and pool side bar kept us fed with GREAT food.... (not just good by all inclusive resort standards, but REALLY EXCELLENT food for anyone's tastes by any standard!!) Alacart meals available at breakfast, lunch and dinner were all top of the line... the jerk chiken wings off the "anytime" menu were a (messy) favorite of mine. The resort is a serene, laid back environment, and that is what it is meant to be. Off site trips are available, and the nextdoor resort Coconut Bay is available to Serenity guests as well. We ate at the La Luna restaurant for a special, sea-side meal, Kalabash Caribbean Fusian, Silk and the Italian restaurant Trattoria once each at Coconut Bay while there. Not because the GreatHouse menu was bad, but we wanted to explore. Easily could have done the GreatHouse every day. Also explored the buffet for lunch a couple of days, and that was good also. Spent several of the days watching the kite-boarders and wing-foil sailors with envy. (My plans to learn to kite/foil were squashed after an injury). But great location for the ones that do kite/sail and Edd and Jamal at the beach bar poured great drinks, and kept the atmosphere enjoyable wiht thier beachside music. The beach itself is ok..... lots of seaweed/grass that comes ashore, nothing they can do about that but a beach crew spends a lot of the day cleaning it up. If it becomes a problem there are a number of pools at the Coconut Bay side, the Serenity section , or your own plunge pool as desired. (Ours was WICKED cold due to time of year and being in shade.... brrrr....) So, I could write for pages about the great resort, BUT, the people were the most excellent part. Toya and Ginel worked the pool bar, the GreatHouse and pool side for drinks, snacks and meals. Always super friendly, knew our names from day one, and just overall great people to have around to brighten up each day!! Ray helped out with the suggestions of the restaurants at Coconut Bay and along with Kevin at the Serenity pool bar, they were always friendly faces to welcome each day and chat with as they poured some excellent drinks. Of course, last, but not least, there was our butler Kaischa who welcomed us to the resort, arranged our off site meals, and helped with other items as needed. She was always popping by, checking on the "butler phone" or otherwise seeing if we needed anything. We were there to relax and enjoy time away from schedules, so we didn't do much off site....... but she was ready to answer any questions and provided a lot of insight about the island and the resort. What we did need/ask for was immediately taken care of and when we do go back (NOT if).... we will hope that she would be willing to work with us again. I was a little concerned about the crowd at the resort... being "relaxing and serene " atmosphere, didn't know who we would encounter, but guests were of all ages from all over the world. We chatted with many from Europe, Africa, the US and South America from all different backgrounds, so definitely was not only one age group. And, as we found out, if needing a bit more lively entertainment, Coconut Bay with Country Western night, a larger Flame Eater celebtration, and after hours dancing and parties upstairs can provide that. The one word of caution, but seems to be at any resort, if you aren't renting a cabana, get out early if you want lounge chairs with umbrellas. They are a few short. As the title says, wish we could give them 12 stars....... but they are absolutely a 5 star resort. When comparing to other "brand name" resorts, our personal experience and everyone we spoke to who had been to others, all agree, there is no comparison. The personal experience with the staff, the quality of the rooms, the setting, and especially the great food.......... no question a great place to spend a vacation and we look forward to going back!!!

  Nov 24, 2025
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  Serenity honeymoon stay

  Amazing! Food is absolutely delicious. Fun events nightly. Extremely clean. This is a luxurious experience and meets the value of the cost. Rooms are super nice. They clean them daily and set them up for going to bed. It was super romantic. Location is convenient to the airport but it is on the Atlantic side so the ocean isn’t as nice as the Caribbean. Rooms were quiet. Always funny and entertaining. Ray, Toya, Kevin, Sabby, Charles, Kimberly, Jonathon and Ginel were fantastic

  Nov 24, 2025