Secrets Wild Orchid Montego Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11220 reviews

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  Really bad experience

  I am here as I type this and it’s been an awful experience for me and my aunt. The service has been extremely slow. I am talking two hours for room service, 45 minutes for drinks on the beach, 30 minutes for bar drinks, and even worse at the sit down restaurants. My aunt ordered fish at the sit down restaurant and we had to leave because it got too late for her. I am writing this awful review because we had a terrible experience at the gift shop and I have complained to Hyatt yesterday but they yet to get back to me. I’m upset I paid to stay here. The lady spoke so poorly to my (84 year old) aunt, when I said something about it, she started talking over me. I needed tampons and they were $30.00. The ladies who booked the excursions made me feel like I was annoying them. Other than that, the staff have been pleasant. spa was nice but ridiculously expensive. We got massages, which were amazing, and facials, which were okay, and spent almost $1000.00. The entertainment is just meh. Mostly drinking and dancing. I’m over this place, I can’t wait to go home.

  Sep 15, 2025
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  ⭐⭐⭐⭐⭐ Absolutely Exceptional Experience for My Husband's 60th Birthday!

  We recently visited Secrets Wild Orchard, Jamaica, where we celebrated my husband's milestone 60th birthday. This resort truly exceeded every expectation. We have stayed here before, so we already knew what this resort would provide all of our guests (23 in total), an amazing experience. Secrets did not disappoint! What made our celebration absolutely perfect were our two private butlers, Devon and Adia, who were nothing short of amazing. They didn't just take care of us – they went above and beyond to ensure all 23 of our guests felt like VIPs throughout our entire stay. The small details mean a great deal, and Devon exemplified this perfectly. From the very first day we arrived, he proactively made reservations for our large group of 25 people without us even asking. He also ensured that pool seats were set up for us, allowing our group to sit together throughout the week. Devon was incredibly attentive and ensured we had everything we needed. We dined without issue and were always able to sit together as a group. A special highlight was the Private Birthday Party Celebration organized by Simone, the Event Planning Manager. Simone was incredible – she walked us through all the different food options we could choose from and was so accommodating in allowing us to make modifications to our menu. I can be indecisive, but she was extremely patient with me. When I expressed concerns about potential rain with a beachside dinner, she thoughtfully showed me several venue options, helping us choose the ideal space. Thank Goodness she did, because it poured rain the evening of the dinner. The Private Birthday Party Celebration was absolutely amazing, and we pulled it off without any incidents! We also enjoyed private tours off the resort, and everything was coordinated seamlessly. The resort itself is extremely clean, and the people are amazingly friendly. The food was great at all the restaurants, but my favorite was the Jamaican restaurant. This was my second time visiting Secrets Wild Orchard, and I would always go back. If you're planning a celebration or just want to be treated like royalty, this is the place to go. We can't wait to return!

  Sep 15, 2025
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  Where the staff treats you like family!

  What an amazing trip! The staff really makes you feel like family and go out of their way to get you anything you need. Shout out to Kadeen at the beach. She made she we always had a drink in our hands and did so with lots of smiles and laughs. Love her! Taneisha at check in was amazing! All of the staff took such good care of us. The hotel was clean, decent food, and amazing staff. Can't wait to go back!

  Sep 13, 2025
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  Smooth sailing great service

  I had a wonderful experience with the staff during my stay. Renardo, our waiter, and Okayto were both very pleasant, attentive, and made dining an enjoyable experience. Their friendliness and professionalism stood out. A special mention goes to Manager Jerfy Fernandez, who was truly exceptional. His leadership, attention to detail, and warm hospitality ensured that everything ran smoothly and that we felt well taken care of. I never seen a manger this hands on assisting his staff caring out their duties. Also Breathless Manager Radalfi Garcia showed us around the property so that we know which property to choose next visit for better preferred access with additional amenities. Overall, the service provided by the team exceeded expectations and made the stay even more memorable

  Sep 11, 2025
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  Poor condition

  Poorly manage, make you’re you bring along your personal wash cloth, as there is no guarantee you will be left with any after the house keeper retrieve the used towels, calling housekeeping nightly for replacement doesn’t help, Secrets Wild Orchid has deteriorated over the years, sad to see the state it’s in, the facility still looks good, employees are friendly but rooms are in poor shape, sinks are clogged, toilet seats are broken, and the list goes on. Being a UVC member doesn’t make a difference, this hotel rooms need to be upgraded ASAP

  Sep 11, 2025