What We Love
- The resort itself is an architectural feat - there's something chic and stylish around every corner.
- Ample suites with private terraces or balconies that have soul-stirring views of Banderas Bay.
- Indulge mind and body with hydrotherapy, indigenous treatments, an invigorating acupressure shower and more at the onsite spa.
Things to Know
- The resort is only 30 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- This resort is open exclusively to adult guests.
Resort Details
- Barefoot Grill
Snacks served pool side
- Bordeaux
French Cuisine
- Churro and Ice Cream restaurant
- Coco Café
24-hour dining
- Market Cafe
Buffet-style international cuisine
- Oceana
Fresh gourmet seafood
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- The Bay Café
Signature coffee shop serving fresh made coffee and pastries
- Various Lounges/Bars
- Manatees
- Preferred Club Bar
- Rendezvous
- Showtime
- Sugar Reef
- Sweet Bites
- Gohan Sushi Bar
- Smoothie Bar
- All-inclusive meal plan
- Beauty shop/salon†
- Business center†
- COVID test onsite
- Currency exchange†
- Laundry/Valet service†
- Medical Facilities Service,Offsite†
- Pets allowed†
- Shops and commercial services,Offsite†
- Spa†
- All-inclusive meal plan
- Beauty shop/salon†
- Business center†
- COVID test onsite
- Currency exchange†
- Laundry/Valet service†
- Medical Facilities Service, Offsite†
- Pets allowed†
- Shops and commercial services, Offsite†
- Spa†
- Tour/sightseeing desk†
- Wireless internet connection in public areas
- Meeting/Board Rooms†
- Wedding, honeymoon and spa packages
Wedding gazebo
† Fees may apply
- Fitness center on-siteThe state-of-the-art fitness center provides a full range of cardio-conditioning equipment including free weights, treadmills, lifecycles, stair climbers, cross trainers, ellipticals and fitness accessories.
- Spa †
SECRETS SPA BY PEVONIA®
For those seeking a sanctuary for the senses, the world-class spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and pampering treatments creating a refreshing, invigorating and peaceful experience.Indulge in your choice of soothing, relaxing and comfort-driven treatments, including:
- Soothing hydrotherapy and relaxing treatments
- Saunas
- Steam rooms- Private showers
- Massages
- Facials- Manicures
- Pedicures
- Full-service beauty salon - Volleyball
- Water activities †
- Aqua-aerobics
- Water trampoline
- Kayak
- Non-motorized water sports
- Water polo
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12072 reviews
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Jun 12, 2025Meh…
This is the first time I’ve showed up to a Hyatt and been really disappointed. Several things were broken or dirty in our room. The counters were sticky, no USB ports in the room, room was barely cleaned (shelf broken, mini bar wasn’t restocked before arrival) and there was still a 1990s phone and stained jacuzzi in the bathroom. It desperately needs an update.
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Jun 11, 2025Not ideal for a dream wedding.
Came for a beautify destination wedding for my friend, the day of the wedding the staff that was supposed to make her day seamless, was running behind schedule, causing the bride to miss out on most of the day and yet continued to rush her when having moments with family, asked if management could do anything to compensate for the inconvenience and was met with rudeness and unprofessionalism, such a disappointment seeing as how the venue is breathtaking and unforgettable, management left a bad taste in what was suppose to be a happy memory.
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Jun 10, 2025Roosters, Rough Pools, and Missing Perks
This resort is set in a beautiful location, but the property, especially the rooms, could use some TLC. Jose, our Preferred Club butler, was truly outstanding. His exceptional service is the main reason we’re giving this stay a 3-star rating. Unfortunately, the resort itself is in need of updates. Our room felt dated and was missing several amenities we paid for, including the liquor, snacks, and upgraded view. The pools were poorly maintained and appeared dirty throughout our stay. Dining was hit or miss. The meals we enjoyed most were at Capers and the shawarma taco stand by the pool, but overall, the food did not meet the quality we expect from a Hyatt-owned resort. A heads-up to light sleepers: the Preferred Club rooms are near a rooster that starts crowing early in the morning and doesn’t stop for hours. The staff was kind and accommodating, but the resort experience overall fell short of expectations.
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Jun 10, 2025First trip to PV and won’t be the last!
You want to feel special in a tropical setting, come here! Curb service for our luggage delivered to our room, our concierge ~ Fernanda ~ had everything set for our arrival. Brunch at the Market Cafe, tasty options after an early morning flight that left us lethargic and starving. Follow it up with a visit to the on-site spa for hydrotherapy and a couples massage. We are back to feeling human and ready to enjoy everything this beautiful place has to offer.
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Jun 10, 2025
Awesome place
This resort is picturesque. It was a great stay, the entertainment is great. Really enjoyed the pools and the spa. The service is TOP Notch!! Big Shout out to Clara Salas for hooking us up with swag and the daily text message to inform us of the daily entertainment and food options and daily drink special. The wait staff was awesome too, we really loved Czar and Sergio, they really took care of us!!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.