Resort Details
- VARIOUS BARSHalf Time Sports BarContemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events.
RendezvousThe Rendezvous Bar sits at the middle of the cenote in the Lobby, designed to merge with nature with a combination of carved wood and the colors of sand and rock.
Sky BarRoof top & swim up bar serving your favorite tropical cocktails.
EdgewaterCentral bar serving your favorite tropical cocktails.
BEACH CLUB BARBarracudaBarefoot beach bar with magnificent ocean view with an exclusive beach club nearby.*Additional Cost Apply
• Willy’s Bar | Capacity: Cocktail 40
• Barracuda Bar | Capacity: Cocktail 80
- VARIOUS RESTAURANTSOlioOlio brings a taste of authentic Mediterranean cuisine in both menu and design. Dine under the unique fishing net décor and jungle inspired wood décor
JasmineAn exotic Asian adventure with an eclectic fusion of delectable Peruvian cuisine. Experience natural stone and wood decor flowing inside to out on a spectacular terrace. Breakfast 7:00 a.m. – 11:00 a.m. *Exclusive for Preferred Club rooms..
Bluewater GrillOpen air dining in spectacular cenote-inspired, jungle surroundings with wood, rock and sand decor, Fresh seafood presented in a quiet and romantic setting.
• Succulent cuts of premium beef served in an elegant and intimate ambiance.• Dress Code: Casual Elegance
Market CafeThe Market Café offers a casual atmosphere combined with contemporary relaxing decor offering succulent cuisine artfully displayed on rock and wood shelves framing the intimate dining area.
Barefoot GrillEnjoy light lunch specialties in a casual and relaxed setting.
VerandaEnjoy light lunch specialties in a casual and relaxed setting.
The GrottoEnjoy light lunch specialties in a casual and relaxed setting.Exclusive for Preferred Club.
Coco Cafe
BEACH CLUB RESTAURANTS
Seaside GrillGourmet salad buffet and à la carte international cuisine for lunch.
Willy’s PlaceEnjoy grilled favourites by the water.
RosewaterExclusive to guests staying at Casa Zamna.*Additional Cost Apply
• Seaside Restaurant | Capacity: Dinner 60 with existing furniture (possible to extend to 80)• Willy’s Terrace | Capacity: Ceremony 60, Dinner 40• Central Beach | Capacity: Ceremony 80, Cocktail 80, Dinner 60• Secrets Villa Terrace | Capacity: Ceremony 10, Cocktail 10, Dinner 10
- Car Rental Services†
- Concierge desk
- Currency exchange†
- Elevators
- Front desk
- Internet services
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Travel agency†
- Please contact the hotel for additional information.
† Fees may apply
- Golf †
- Scuba diving †
- Theatre †Seating capacity to 500 guests.
- Volleyball
- Beach †
- Water activities• Water aerobics• Water polo
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1500 reviews
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Aug 26, 2025Bliss in Tulum
We had a wonderful trip at Secrets Tulum. The staff was amazing and so accommodating. From check-in, our personal concierges, Andrea and Laura were attentive and communicative. We loved all the activities the resort had to offer and particularly loved getting to know Cristal on the entertainment team. The preferred club pool was amazing and Eduardo (Lalo) was exceptional. The food in the preferred club was spectacular. The resort is not on the beach but the pools at the resort are wonderful and the beach club is only a short ride away.
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Aug 26, 2025Love Secrets Tulum!
Excellent resort. Service was impeccable. Food could use some improvement. Easy quick check in. AVOID the gift shop. There is a 7/11, 300 yards away. One of the people in our party paid 35.00 for two bags of chips at the gift shop. When he realized how much he paid, they told him "no refunds". That said, I would definitely visit again!
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Aug 25, 2025
Better than the first time
This is my second time coming to this resort and I would go again, I love the prefereed area, the room clean the srvs good the food just ok
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Aug 25, 2025The gist of the experience was that it was, it was average. Nothing special. We had a lot of things hinder our experienc
As for this resort, it's beautiful and mind-blowing and the people that work there work their butt off. However, there are many ways that can be improved. The Wi-Fi is extremely spotty, and if you're not from Mexico, that means your phone will not work at all. And that's scary when you're in a foreign country. The food it was good, the variety. Wasn't the communication for all the entertainment was lacking? So much they would say 70s, 80s, night, and it was just all Spanish music. They also had several events in a Barr called halftime that smelled like a toilet pipe, had broken. There was no communication about it. They didn't move the event anywhere else. Our drop off from the resort to the airport never showed up. We had to wait an hour. We were never serviced water or anything mind you. The lobby is outside, so it was relatively hot and then somebody else had to pay for a taxi for us to take us to the airport. We almost missed our flight. The taxi driver was not very good. And it felt a little nerve wracking, taking a taxi in a foreign land when you don't speak fluent spanish. This resort is again very beautiful. The workers work very hard. Just remember that it's advertised as a 5 star unlimited resort ultimate luxury, it's not. It's more of a 4 star resort. Also, all the alcohol that you're gonna get if you didn't get preferred club is going to be bare bones. Very, very, very, very cheap, so just remember that. If you're gonna go to this resort, do preferred club. It's going to save you cause that's how you get all the really good food and the really top.Shelf alcohol
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Aug 22, 2025
Secrets Tulum great service
Great experience enjoy a short trip with my husband. The beach club was amazing, Johnny 5 will help you in activities Others like Pablo offer you anything to help feel comfortable at the beach club The seaside restaurant offer seafood at the beach where you can find Ricky and Carlos can help you in your order Also my concierge Agent who was so welcoming Aldair,he was so helpful with my room , my needs, my request everything He really was a great employee at the secrets Tulum . In Activities I enjoyed everything the tour to el Cenote Corazon, the bike tour where we funded a tunb Aztec on the jungle,Samara was great and very knowledgeable. Thank you to all the employees at the secrets Tulum you always make our vacation a secret vacation we always need!! 🫶🫶🫶❤️❤️❤️
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee – (Leave Resort Fee information if travel is still current.)
Disclaimer : *The hotel doesn’t provide rollaway beds.*
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.