Secrets Moxche Playa del Carmen - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3951 reviews

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  Weekend getaway

  The overall experience was nice, the room was beautiful but the service could use some improvements, as far as responsiveness and ensure availability of products across the resort. I mostly enjoyed food from the taco stand which was outstanding and the alcohol beverages were not my favorite the mixers were not good but the wine selection was suitable although not all of the wine options were available at all bars throughout the resort.

  Nov 01, 2025
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  Great entertainment staff!

  Entertainment staff were all engaging and so much fun! Roll call! Secrets moxche Entertainment Sergio Julio Regina Daniella Migel Christian Gabriela Jessica Monica Jacqueline Ari Our waitress Ariana was the best as well! Jiame pool concierge was the best at making sure we’re comfortable and shaded when needed!

  Oct 31, 2025
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  A few small tweaks needed but otherwise fabulous

  Really enjoyed my stay here. Hotel is very new and luxurious and extremely well maintained. Staff are so friendly and go out of their way to look after you. The food is excellent, way better than I expected for an all inclusive. We especially loved Suki (don’t miss the Teppanyaki!), Bamboo and Ember. In fact we didn’t have a bad meal here and we tried every restaurant. We didn’t have a great experience in Bisou the French restaurant but that was down to our waiter bringing each of us something different to what we ordered for all 3 courses! The food was fine when it did eventually come but was probably our least favourite. The variety of pools is fantastic. Being in our middle years the 2 party pools were definitely not for us but it was no problem finding a quieter pool to relax at. The beach is disappointing and I have been to several in Playa del Carmen and this was my least favourite.There are plenty of beds and great service from the staff but the constant harassment from people trying to get you to buy a beach massage is extremely intrusive when you are trying to relax. It made me avoid going there. But as it is a public beach there is nothing the hotel staff can do. The shows in the evening were excellent and I was not expecting this. The entertainment team are a huge asset to this hotel. They are friendly and entertaining and mist work crazy long days as they are always around. A few things which made me give this hotel a 4 out of 5: Signage….. there is very little of it, and as the hotel is massive with different buildings, it took me about 5 days to figure it out. I kept meeting people who were lost also. Lifts….. on my side of the hotel there were 2 lifts completely out of commission, they had a housing built around them so it wasnt a temporary thing. Also there is a review on here complaining about the same issue 4 months ago so this needs to be fixed. I waited 10 mins for a lift today and 12 minutes yesterday. Bathrooms……not signposted anywhere and there are not enough bathrooms out at the pool areas. There are 3 female toilets out by the party pool and these are meant to service all 7 pools in a hotel that can have almost 1000 guests. They need more bathrooms. Housekeeping…..generally very good but sometimes better than others. The snacks at the mini bar were only replaced once and on my last night I got into bed to realise that the bottom sheet stopped a few inches short of the end of the bed which is not exactly hygienic! I had to fully strip the bed and remake it with the mattress covered. I didn’t appreciate doing that at midnight in a 5 star hotel! The above are only small issues which could be rectified to make this into a fully 5 star experience. The greatest asset Secrets Moxche has is its wonderful staff. They work so hard and are so obliging, I was disappointed to see how few people tipped them so please do tip them

  Oct 30, 2025
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  Can’t wait to come back ❤️

  Our time with Jose, Jessica, Julio, Cristian, Sergio, Ari was the best part of our trip. They had everything so organized and fun. Best time was on the volleyball court. The details like Ari making us friendship bracelets was a really special touch. I’ll be back soon ❤️

  Oct 30, 2025
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  Fabulous all inclusive resort to celebrate a wonderful couple

  Had the best time celebrating a wedding. Beautiful rooms, a relaxing spa, and plenty of delicious restaurant options helped make this a memorable vacation!

  Oct 29, 2025