Secrets Moxche Playa del Carmen - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3962 reviews

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  Wedding in Playa!

  We really enjoyed our stay at Secrets Moxche. The staff was very helpful, the food was great and the entire resort was lovely!

  Nov 05, 2025
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  ATM ate my debit cards

  This resort arm took 2 of my debit cards. Just terrible, Sandra hernedez the manager could care less Just a bad experience The resort is not mindful of the clients.

  Nov 04, 2025
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  Horrible Experience.

  Horrible experience. Dirty rooms, horrible food, subpar services. Everything that a two star hotel offer is what you get at Secrets Moxche.

  Nov 03, 2025
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  Couples getaway

  ⭐️⭐️⭐️⭐️⭐️ 5/5 — Wonderful Stay at Secrets Moxché (Preferred Status) Dates: October 28 – November 2, 2025 Our stay at Secrets Moxché was truly memorable, and from start to finish, the staff made us feel welcome and well cared for. Check-In & Room: Check-in was smooth and efficient, with a warm welcome from Estefana and our bellman Paul. We were in our room quickly, which was beautiful and very clean. A few notes about the room: the bathroom lighting wasn’t very bright, but the lighted magnifying mirror was a great help for applying makeup. The hairdryer was powerful, and the provided toiletries (shampoo, conditioner, and body wash) were more than sufficient for our stay. The bed and pillows were not as comfortable as we hoped, but when I requested a different pillow through the app, the request was fulfilled within 20 minutes—very impressive service! We enjoyed using the bathtub in the evening before dinner, though when sitting on the patio, bug spray was a must as small biting gnats were present in the early mornings and evenings. Dining & Food: We mainly ate breakfast at the buffet, which offered a wide variety of good options. I’m not a foodie, but overall, I felt the food throughout the resort was good. We didn’t have long waits for dinner but we are early birds and went at 6pm each night. Pools & Activities: We spent most of our time at the main activities pool, which had a great vibe, and one day at the lagoon, which we later wished we’d enjoyed more because of the beautiful surroundings and varying water depths. There are so many places to hang out throughout the resort that getting a chair was not an issue. If one place is full there is always another place open. We didn’t attend many evening shows, as we tended to relax in our room after dinner, but we did check out the speakeasy one night (worth it just to say we did!) and participated in the Halloween haunted house event put on by the staff—it was fantastic and such a fun touch! Spa & Relaxation: My husband and I opted for a beachside massage for about $60 per person, which was wonderful. The other couple we traveled with used the on-site spa and enjoyed their experience. We also tried the hydrotherapy circuit included with our Preferred status, but unfortunately, we wouldn’t recommend it—the water was cold and not as enjoyable compared to hydrotherapy experiences at other resorts. Staff Highlights: Several staff members went above and beyond to make our stay special: • Jamie at the activity pool was amazing—he set up our chairs daily, cleaned our sunglasses, offered great conversation, and even gave us tips on spotting iguanas and coatis! • Saul, who helped us in the afternoons at the pool, was also very kind and attentive. • Amairany, our poolside waitress most days, provided excellent service with a friendly smile. • Axel from the entertainment crew was a standout—fun, energetic, and incredibly engaging. He remembered our names, got us involved in activities like karaoke, silent disco, and golf, and always made us feel welcome. • Francisco, the bartender at Dark Horse, was another highlight—he often had our drinks ready before we even ordered and made evenings extra fun. • DJ Ricardo kept the energy high with great music during the silent dance party. Final Thoughts & Tips: Secrets Moxché is a stunning, spotless resort with exceptional staff who truly elevate the experience. A few tips for future guests: • Ladies, skip the high heels—the pathways are uneven, and I saw many people struggling. • Bring bug spray for mornings and evenings, especially if you plan to sit outside or dine outdoors. Overall, we had an amazing stay and would absolutely return to this resort. The service, cleanliness, and staff friendliness made it a trip to remember.

  Nov 03, 2025
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  Weekend getaway

  The overall experience was nice, the room was beautiful but the service could use some improvements, as far as responsiveness and ensure availability of products across the resort. I mostly enjoyed food from the taco stand which was outstanding and the alcohol beverages were not my favorite the mixers were not good but the wine selection was suitable although not all of the wine options were available at all bars throughout the resort.

  Nov 01, 2025